Outreach Sales Execution Platform
OutreachExternal reviews
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Sales Enablement Program Director
What do you like best about the product?
Honestly, what's not to like? Outreach does everything our sales team needs to be successful. With new feature rollouts constantly, there is always something new to utilize!
What do you dislike about the product?
Reporting has improved over the last few years; however I would love for it to be a little more expansive in regards to KPI build out.
What problems is the product solving and how is that benefiting you?
With the new Plan feature, we are looking forward to implementing the QSO path for the BDR team over to the AE team. Very exciting!
Super Helpful!
What do you like best about the product?
1. Campaigns.
2. Emails (Outbound/Mass Emails).
3. Scheduling services (integration with G-Mail).
2. Emails (Outbound/Mass Emails).
3. Scheduling services (integration with G-Mail).
What do you dislike about the product?
Honestly, I didn’t have any complaints; my experience was effortless and smooth until now.
What problems is the product solving and how is that benefiting you?
The Campaigns are really helpful.
Love the ease of use and design
What do you like best about the product?
Easy to user interface, but also easy to access and use on my iPhone as well
What do you dislike about the product?
Activity Tracking (opens, clicks, etc) are not always accurate. Often, emails are being open and read, but Outreach is unable to log.
What problems is the product solving and how is that benefiting you?
Keeping tabs on leads and activities and task management.
Taking your message to your prospects in an efficient manner
What do you like best about the product?
Before Outreach I would email prospects manually and try connecting on LinkedIn. This was extremely time consuming and not sustainable as there was no way to track Opens, Responses etc. With Outreach I can now create focused messaging for the right people on a topic, track the interactions and understand what's resonating and what's not. Huge improvement in productivity.
What do you dislike about the product?
Outreach does not have a way to create messages for LinkedIn - it still requires manual intervention for this piece. It relies on other services for Importing of Contact details and/or connects to Salesforce. The 'owner' of a contact may inadvertently block that contact from being contacted again if they remain in an old exclusive sequence.
What problems is the product solving and how is that benefiting you?
Connecting with prospects and getting them to understand who we are, what we do and why we are relevant to their role and their issues. We use it as the 'left jab' in prospecting to be followed up with the 'right hook' of a phone call - it results in warm calls instead of cold calls.
Feature Rich Sales Engagement Platform
What do you like best about the product?
It is a very complete solution I love how easy it is to integrate with other existing CRM tools and how flexible it is. The sequences are great, very flexible, clear, with a lot of data to help you make informed decisions. The amount and type of steps you can add to a sequence are limited only by your creativity. I also love the custom variables, they allow me to create a lot of scenarios and to retain a lot more information.
What do you dislike about the product?
Sometimes it can be a bit laggy, but incidences of this issue have been diminishing over time. Sometimes you have to create some workarounds for integrations, especially with Hubspot
What problems is the product solving and how is that benefiting you?
The problems I am solving with Outreach are automation and sequencing mostly. it is an enormous help to have a sequencer take care of my automation needs and help me organize big campaigns
Keeps my work day organized!!
What do you like best about the product?
How easy it is to keep my day organized with the most important tasks.
What do you dislike about the product?
Sometimes it takes a while to find the account I am looking for when searching for all leads in an account.
What problems is the product solving and how is that benefiting you?
Saves time in figuring out what task to do next.
Valuable but kind of complicated
What do you like best about the product?
The integration with Gmail is super helpful. Also, the email open tracker and templates are what I use most. It can be really powerful if you know how to use it and work in a highly transactional sales process.
What do you dislike about the product?
The UI is not very intuitive. It can be hard to find things, and unless you are super familiar with the software, the barrier to entry can be high. Additionally, I wish that I could customize the notifications a little bit more. Sometimes it can clog up my inbox with follow-up email reminders.
What problems is the product solving and how is that benefiting you?
I can save time by using templates for frequent emails that I use. I can also better know who to engage with based on who has interacted with my emails. I can also get helpful reminders on who to follow up with if someone hasn't responded.
Great tool
What do you like best about the product?
I love how easily customizeable it is for all outreach needs.
What do you dislike about the product?
It can be a little nit picky with certain things such as moving steps when a sequence is started
What problems is the product solving and how is that benefiting you?
We are solving the problem of scalable outreach for our sales organization.
Recommendations to others considering the product:
N/a
Great Tool
What do you like best about the product?
Ability to source a large number of accounts and ability to stay organized through sequencing.
What do you dislike about the product?
Lacking functionality of co-sourcing with the account closers
What problems is the product solving and how is that benefiting you?
Sourcing large quantity of accounts
Recommendations to others considering the product:
Show your current state and see what future state will look like
Amazing automation to amplify your outreach efforts
What do you like best about the product?
I love the ability to automate outreach in a way that maximizes the prospecting efforts you put in as a member of the sales team. I can now take the same effort I've been putting into prospecting and automate ten more steps on top of my one-off outreach I would typically do. What that means is my efforts are being multiplied by ten without adding any more work.
What do you dislike about the product?
The reporting functionality on an individual rep level leaves a lot to be desired. As a sales rep that enjoys reporting and analyzing my impact, I find it hard to take full advantage of this within the Outreach platform. Some common sense items are missing, such as reporting on everyone who opened my email for that day. Meaning I have to manually open each prospect to call them instead of being able to automatically run a report and set a task to call each person.
What problems is the product solving and how is that benefiting you?
The primary problem Outreach solves for me is consistency. With automated sequences, I know my calls and emails are going out at a good cadence with consistent follow-up. We have also previously used Outreach to enable automation for fast and consistent follow-up on inbound leads. This one has been tricky to implement consistently and correctly. But when it works, it's a game-changer.
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