Outreach Sales Execution Platform
OutreachExternal reviews
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A must have for your inside sales team
What do you like best about the product?
The best parts from a sales/customer facing role is a tie between the automation, the snippets, and the templates. Having quick snippets to drop into emails saves a ton of time, and the templates are great for the same reason. We use templates internally too so that requests and certain communications are standardized and super easy to do. The automation is great becaus e
What do you dislike about the product?
I dislike some of the reporting features. I feel like there are a lot more data points that could be surfaced and used to help with KPIs and accuracy.
What problems is the product solving and how is that benefiting you?
We are solving bandwidth and time issues more than anything. Outreach allows us to quickly create and share cadences and drop prospective clients into them at any time. Taking the manual steps out allow our sales teams to have more time for other demands.
Very useful.
What do you like best about the product?
Things are, for the most part, useful and well-laid out. Email tracking is always extremely helpful.
What do you dislike about the product?
It's often very difficult to filter/find the right reporting that I'm looking for. Things like navigating my tasks can use a lot of work, as it's not clear how to do what. At some point I figured out how to use it without trouble, but it took a while and it was not intuitive. Even then, it was easy to write a long email, click the wrong button, and lose a few minutes worth of effort.
What problems is the product solving and how is that benefiting you?
Keeping track of emails; keeping tabs on outreach; not spending my time following up with prospects when that can be performed automatically.
Outreach automates my sales workflow
What do you like best about the product?
Outreach automates the amounts of times I would generally need to reach out to prospects and helps me to stay on top of tasks. I have not tried other competitors but it does exactly what we need integrating with Salesforce.
What do you dislike about the product?
Outreach can sometimes be slow to load for me. I have tried redownloading the plug-in or multiple other browsers. Thankfully it is when launching. After it is launched, it usually performs very well.
What problems is the product solving and how is that benefiting you?
Outreach solves the follow-up for salespeople. It automates the follow-up process that all reps need to have a successful sale. We have a set of tasks that we place for sequences of which is automates giving us tasks to complete. It keeps us on top of the functions and has increased our productivity across the org.
Great sequence tool.
What do you like best about the product?
Ease of being able to create sequences and execute.
What do you dislike about the product?
How many fields need to be consumed with installing the unmanaged package.
What problems is the product solving and how is that benefiting you?
Executing on strategic initiatives and processes being disjointed.
Great tool
What do you like best about the product?
Easy interface, streamline production, able to report on performance
What do you dislike about the product?
Nothing comes to mind as a negative. Great tool
What problems is the product solving and how is that benefiting you?
Personalizing outreach at scale, productive prospecting, continued improvement
Does the job but and user friendly
What do you like best about the product?
Simple interface that is straight to the point, no-frills
What do you dislike about the product?
It can sometimes be glitchy and caches need to be cleared often enough
What problems is the product solving and how is that benefiting you?
Using outreach to make outbound calls and being able to track email activity
Sales Development
What do you like best about the product?
easy to use, outreach at scale, visibility and tracking
What do you dislike about the product?
You can't add people to multiple sequences
What problems is the product solving and how is that benefiting you?
Can reach out to multiple people at once. Easy to test out different messaging styles and see which works best.
Good For Some Areas
What do you like best about the product?
It organizes leads in a good fashion and allows you to customize your cadence for your prospects and products. Creating sequences for specific prospects helps when used correctly.
What do you dislike about the product?
Getting the formula right with sequences and cadences can be very difficult. If it is not correct, the product can actually hurt productivity. However, if the tool is used correctly with the right amount of leads, it can be beneficial.
What problems is the product solving and how is that benefiting you?
It's not the easiest tool to learn. There are a significant number of steps for almost all actions that can make things overly complicated but can also slow down the prospecting flow.
Solid tool Marketers as well as sales
What do you like best about the product?
There is so much helpful data within the reporting to see how emails perform. Marketers can use this information to help with their own marketing efforts, like email, paid, organic, content, and more. It helps to create more content.
What do you dislike about the product?
I do think it would be more helpful if the Outreach integrations with Marketing Automation were a bit more robust, that way we could control for when certain prospects are getting messages from ALL of our organization. But it does work well and can be done.
What problems is the product solving and how is that benefiting you?
Outreach plays a big part in the full customer lifecycle marketing at our organization. It's a good way to keep nurturing leads throughout when they first fill out a form all the way through to customer activation and upsell.
Outreach is a good tool overall but with some scope for improvement.
What do you like best about the product?
The tool gives good overview insights. It is great for keeping a tab on AEs/BDRs wrt their follow up/outreach activities.
What do you dislike about the product?
Outreach does not allow detailed reporting. It has none to very limited slicing and dicing options for creating reports.
What problems is the product solving and how is that benefiting you?
We've been able to create a good sync between Marketing and Sales efforts using Outreach. It helps ensure that leads generated through Marketing initiatives are being taken up by Sales to do a proper follow-up.
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