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Reviews from AWS customer

1 AWS reviews
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External reviews

3,494 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

template feature - save me time and energy sequence

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
template feature - save me time and energy
sequence - easy to update and create workflow
remidners for task follow up - great stuff!
easy to search for other's sequence/ templates
What do you dislike about the product?
not syncing the name and business name correctly sometimes
dialer - not great but workable
linkedin task- dont use this at all
manual task- dont use this at all
What problems is the product solving and how is that benefiting you?
template feature - save me time and energy
sequence - easy to update and create workflow
remidners for task follow up - great stuff!
easy to search for other's sequence/ templates


    Jean-Christophe M.

Excellent tool for sales teams

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Variety in sequences allows you to create bespoke outreach strategies per prospect.
What do you dislike about the product?
Some minor optimizations are to be made; however, in general, it serves us well.
What problems is the product solving and how is that benefiting you?
An efficient way to reach out to prospects in a customized manner.


    Mike B.

The Essential Productivity Tool

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
EVERY sales rep needs some type of productivity tool like Outreach providing the ability to automate emails, but also enable reps to build in LinkedIn steps, Calls, and pretty much any manual step you want to take to make connects happen. Otherwise, a sales rep can never scale their operations.

I've used some, but not all of their competitor products, and nothing is as user friendly as Outreach. It will take some time to learn the system.

It's amazing to be able to copy in snippets and/or templates within email responses - this speeds up my ability to reply to customer emails with content I have already A/B tested resulting in more favorable replies, and greater efficiency.
What do you dislike about the product?
There are lots of settings and configurations to learn. With the support of sales operations or management could bridge those gaps by building default rulesets.

There are a lot of best practices that a rep will need to wrap their head around as they scale out their outreach program. Example - Users can get into trouble blasting too much getting into SPAM filters, so they need to get familiar with Sequence throttling.

This is not a tool that everyone will use the same, and so you will need to allow some flexibility unless you're standardizing messaging, content, sequence steps, etc, which in my opinion, the latter will diminish creativity and lower morale.
What problems is the product solving and how is that benefiting you?
I can validate which emails work best based on open and reply rates. I can scale out my business by automating reply emails thus touching more accounts. I can also prioritize which accounts I call and conduct more manual steps given Sequence structuring. I get more connects and replies and meetings as a result.


    Computer Software

Outreach definitely helps scale outbound sales efforts

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Outreach is easy to use, and we adopt it across multiple levels within the sales organization. We can reach prospects and customers at scale, understand engagement, and manage our outbound cadence effectively. A few features are missing regarding email tracking with the Gmail integration that I like from other tools; however, overall, it's a great solution.
What do you dislike about the product?
Tracking engagement via the Gmail plugin is something that I feel bummed about each day. I became very accustomed to understanding email opens in real-time from tools such as Yesware. Otherwise, there isn't a whole lot not to like about how scalable Outreach is.
What problems is the product solving and how is that benefiting you?
Our business can reach our prospects and customers at scale effectively. We leverage various types of sequences and are also able to tailor to specific audiences.


    Computer & Network Security

Overhyped, limited functionality, clunky UI... No shortage of mail merge apps just check ProductHunt

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
The tool would be so much better if it were a Google Sheets with zaps... A ton of buttons on the user interface for a product that sends emails and lets you call from your cell phone. There are new better ops every single day...

I would not put it above yet another mail merge
What do you dislike about the product?
Too much going on in the interface, to be honest; the tool almost forces you to use the native web app... . The horrendous aesthetics of the weather app would not be so intolerable if there were alternative ways to work from outreach
What problems is the product solving and how is that benefiting you?
None that are unique to outreach as a solution. I don't even know how they are coping with Apple's latest privacy updates. the analytics were never the best anyways the best anyways


    Cameron G.

If Salesforce is the Sniper Rifle in Sales, then Outreach is the Bazooka

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
* Template structure/ function is smooth and user-friendly.
* Dialpad integration works decently
* Reporting can get nice and granular
* Prospect Sequences are extremely customizable
What do you dislike about the product?
* Further integrations and perhaps an open-API key could yield more robust and rich technology partnerships
* Reporting, while nice to deep dive, sometimes seems either delayed or perhaps lacking when looking at the macro specs
* Sometimes notice a disconnect between "call disposition/ prospect stage" and the corresponding actionable item relevant to that specific sequence
What problems is the product solving and how is that benefiting you?
* Initiating bulk prospects into a pipeline via sequencing and subsequent templates is a breeze and incredibly helpful
* Cold call volume appears to be at an increased rate thanks to the user-friendly and streamlined build of Outreach


    Information Technology and Services

Biz development for high growth startup to IPO

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Automation, ease of use, robust feature set, compliant, fast
What do you dislike about the product?
sometimes clunky, outages, contacts not syncing / showing
What problems is the product solving and how is that benefiting you?
accelerate pipeline generation, continual execution & delivery
Recommendations to others considering the product:
less outages


    Wholesale

Awesome platform!

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Its seemless and user friendly software!
What do you dislike about the product?
Not a thing it is a perfect outbound tool!
What problems is the product solving and how is that benefiting you?
Being able to keep track of conversations had with prospects


    Telecommunications

Outreach Review

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Simplicity of the platform, really easy to train reps or managers. Simple platform, but can also get very complex in what you can do.
What do you dislike about the product?
Wish there was more accurate reporting; it's very easy for the numbers to be inaccurate or deceiving. Especially surrounding projections. Wish there was gamification built in to the platform as well.
What problems is the product solving and how is that benefiting you?
Easy organization of a rep's tasks, saving a rep's time throughout the day, activity tracking and ease of building campaigns/sequences.


    Samantha M.

Love Outreach!!!

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
I love how insightful Outreach is. The reporting tools and analytics help me as a BDR manager be able to coach my reps and understand where we can make improvements.
What do you dislike about the product?
I wish there were more integrations built such as links to social media pages for our prospects (outside of LI), and another tool we use a lot called Charm. I would love to see these additions!
What problems is the product solving and how is that benefiting you?
I have been able to help my reps understand best times to call/email prospects, as well as how to improve their email sentiments. The benefit here is ramping up our reps faster and setting more meetings, ultimately making everyone more money!