Outreach Sales Execution Platform
OutreachExternal reviews
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Great for Outreach Automation
What do you like best about the product?
Game changer for cold outreach to prospects and outreach to hot inbound prospects at scale. Easy integration with SFDC, and great to know how different outreach sequences convert. Also, easy to implement with MQL processes by processing at different stages. This product allows you to drip emails to prospects in the short term (Multiple touchpoints in a week) and then extend follow-up to 30 days out +. It also has great integration with linkedin, whereby you can easily automate sending LinkedIn invitations to all prospects who you email from an inbound inquiry. It is easy to correspond different sequences to different hand-raisers -- templates can be distributed to new sales reps at scale to make onboarding of new reps more turnkey. I also love how it enables reps to take prospects who haven't responded to a certain sequence (let's say a trial request) and then resequence them with different messaging further down the line. If I keep typing will I get 25$?
What do you dislike about the product?
Buiding complex sequences can easily get erased after long periods of time working and drafting. I would love to see an automatic draft saving feature so accidentally closing a window while crafting a new sequence doesn't force the user to start all over again. I would also like to see a feature to organize sequences in different folders (easily) so old or outdated sequences can be archived for reference, but hidden from view. I also wish it were easier to skip manual processes as calls and LinkedIn outreach without having them bottled up in the account.
What problems is the product solving and how is that benefiting you?
If you have a high volume of inbound inquiries, having an automatic second or third email to your prospect can help convert more overall opportunities into revenue. It's also easy to correspond the appropriate messaging to different types of inbound inquiries so you can keep track of different types of leads in different buckets.
Recommendations to others considering the product:
Be thoughtful about how you set up your MQL and sequencing process at scale before implementing this solution. How you design your usage at scale will determine how much of a force multiplier it will be for your reps.
helps me go about my day in a more organized way, assists easily with follow ups & track progress
What do you like best about the product?
Sequences have made my life so much easier! I also love the templates for call follow up's and snippets for quick access to blurbs. The home page is awesome to track who's opened or clicked through my emails, too.
What do you dislike about the product?
Tracking calls takes multiple steps and fields to fill in. Sometimes that's just a drawn-out longer process than I'd like. I have to sign in multiple times a day to Outreach, as well.
What problems is the product solving and how is that benefiting you?
I've realized reaching out to clients through sequences and having those automatic follow-ups sent through has made my life so easy. I get more deals & am much more productive!
Recommendations to others considering the product:
Take the training and implementation seriously; it did take me some time to ramp, but once I did, it was so worth it.
Outreach is an amazing way to keep yourself and team organized.
What do you like best about the product?
You can see a direct correlation of what templates, snippets, and sequences produce the best outreach results and implement them across teams.
What do you dislike about the product?
Sometimes so much data on each screen can be overbearing and a lot to digest.
What problems is the product solving and how is that benefiting you?
Activity metrics and what sequences, templates, and snippets are producing the best results.
Recommendations to others considering the product:
i have none as a user
Besides a couple of UX hiccups this is a great tool
What do you like best about the product?
Prospect engagement insights are helpful when considering who to write emails to and who to call
What do you dislike about the product?
Can't use arrow keys in dropdown menus- slows action down considerably - should be able to arrow down through drop down menus (for instance when using tags filter to sort through prospect database
What problems is the product solving and how is that benefiting you?
Brand awareness and outbound sales, benefits are customer engagement insights for low funnel activity
Recommendations to others considering the product:
I've reached out several times about UX feature needs without any feedback or changes being made.
Any high-growth sales org needs Outreach
What do you like best about the product?
The ability to create and share sequences with colleagues. Organization of our outreach efforts. The gmail connected shortcuts for scheduling, reminders, templates, snippets
What do you dislike about the product?
The feed that shows who has opened your emails is often slow to load.
What problems is the product solving and how is that benefiting you?
SDRs are more effective. Helps us create more new opportunities.
Outreach helps with tracking, organizing, and sharing across the team
What do you like best about the product?
Outreach has been great for sharing templates across the team and making customer communication quicker and more engaging. It's so helpful to see when customers view emails and tracking that data.
What do you dislike about the product?
The user interface could use improvement - for example, sending an email actually in Outreach means working in a very small window compared to my email. But, I tend to use the template plug-in within Gmail anyway.
What problems is the product solving and how is that benefiting you?
Faster communications, better team and customer insights to create stronger engagement.
Seriously Great Tool!!
What do you like best about the product?
Outreach is a Godsend and I'd be lost without it. It saves me 10s of hours each week!
What do you dislike about the product?
Nothing, its brilliant! Would happily recommend this to a friend!
What problems is the product solving and how is that benefiting you?
Ive broken my target verticals into individual sequences to reach them with a more targeted approach at scale.
Outreach Review
What do you like best about the product?
I like that outreach is pretty user-friendly, and I'm able to stay organized with work.
What do you dislike about the product?
Theres been several times where I have outreach crashed and not been able to use it. As a 3-year outreach user I've been able to figure out how to troubleshoot, but as a new user, it was frustrating at times.
What problems is the product solving and how is that benefiting you?
Staying organized is the main thing that outreach solves for me.
Fantastic tool for business development and continuing customer engagement.
What do you like best about the product?
My team uses sequences all the time. Whether it's trying to get in engaged with a new contact, pushing attendance to an event, or having consistent follow up, sequences are super helpful.
What do you dislike about the product?
Honestly there's not a lot to dislike about the solution. I would say the only thing is that its another tool that you have to learn. There are some great integrations with other commonly used tools (I.e. Salesforce). I'd like to see more integrations that would make users able to work out of less tools and platforms.
What problems is the product solving and how is that benefiting you?
We're solving problems of letting contacts fall through the cracks. I'm able to focus more on a high value accounts, and still engage with low value accounts to drive additional business without interferring with productivity.
Solid email outreach and calling software but needs more calendar functionality
What do you like best about the product?
Outreach's outbound email functionality with sequences is good and there's a lot you can do with it. Calling is also good. "Outreach Anywhere" means it's efficient for users. Integrates well with our sales crm.
What do you dislike about the product?
I would like Outreach to improve its calendar booking functionality. At this stage it's fairly basic. For example, I'm very limited by what information I can collect at the point a customer books a meeting on my Outreach calendar. Calendly is stronger for this.
What problems is the product solving and how is that benefiting you?
The greatest benefit is one-to-many email outreach. Outreach does a good job here and allows us to create personalized messages even when sending one-to-many. This is efficient for my SMB sales team who have hundreds of accounts each.
Recommendations to others considering the product:
Good tool provided you don't need advanced calendar booking functionality.
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