Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
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Great Product, CSM/AM Needs Work
What do you like best about the product?
The best part of Outreach is the granular viewpoint of KPI tracking for your staff and their technical capabilities as a whole. It's a software you can plug in right away, rather than a long onboarding process.
What do you dislike about the product?
CSM/Account Management as a whole. I think we have had 3-4 CSMs at Outreach over the course of our first year with the software, which has led to some communication breakdowns and confusion. Most recently, Outreach moved away from providing one specific CSM for our needs(and think it's across every client), and instead, we now have a group email we reach out to when help is needed, which has been fine in my 1 instance so far.
What problems is the product solving and how is that benefiting you?
-KPI tracking for my staff
-Best Practices = Scalability
-Tracking Open Rates/Click Rates/Reply Rates per sequence, individual steps, and assets. In the past, I could only do this at the sequence level.
-Coachability
-Best Practices = Scalability
-Tracking Open Rates/Click Rates/Reply Rates per sequence, individual steps, and assets. In the past, I could only do this at the sequence level.
-Coachability
Recommendations to others considering the product:
The original mapping from your CRM to Outreach can be quite overwhelming if you don't have a specific technician/employee in that seat today. If you don't have one, I would make that loudly known from the start and ask for specifics on what they can assist with re: onboarding.
If you love to do lists, Outreach is your dream
What do you like best about the product?
Gives you direct tasks to complete without having to keep track of each prospect manually.
What do you dislike about the product?
There are so many different portions of Outreach; sometimes it can be challenging to keep up with all of the functionality.
What problems is the product solving and how is that benefiting you?
Keeps ADRs organized and allows them to reach out to more people because they're not bogged down by manual tracking.
Can't do my job without Outreach
What do you like best about the product?
Allows me to reach all my customers effectively in just a few days.
What do you dislike about the product?
200 max daily mass email contacts is limiting.
What problems is the product solving and how is that benefiting you?
Getting personalized emails to all my customers in a streamlined fashion. Higher response rates.
One central place for your sales commuication
What do you like best about the product?
I like that outreach gives a historical outlook in the communication with a prospect, logs all engagements, and track how many times the emails were viewed.
What do you dislike about the product?
not having an ability to follow on template emails if prospects were not put in follow up sequence right away. Otherwise, the platfrom is awesome!
What problems is the product solving and how is that benefiting you?
Daily use for outreach, keeping track of all of the communication with accounts.
Great tool for spinning up sequences and getting prospects into them
What do you like best about the product?
The most helpful thing about Outreach is how quickly I can add prospects to a sequence and start engaging with them.
What do you dislike about the product?
The least helpful thing about Outreach is the time it took learning how to use the tool. There is a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
The main problem I am solving with Outreach is getting in front of several prospects with a high-quality cadence.
Recommendations to others considering the product:
Take the training offered by your CSM. It is very very helpful.
Big Fan of Outreach
What do you like best about the product?
the ability to schedule prospecting sequences and be organized
What do you dislike about the product?
It would be helpful if there was a way to manage the current opps in our open pipeline actively. There may be a way to do this, but I'm not aware of it. There is nothing else I dislike so far
What problems is the product solving and how is that benefiting you?
I use out reach for prospecting and scheduling appointments, it's very effective for keeping me organized and being and to see previous communication with an account
It's very efficient once I figure out the logistics.
What do you like best about the product?
The email tracking and read receipts. It is nice to see how many times a customer goes back to it as well.
What do you dislike about the product?
I am having a hard time figuring out the logistics of the tasks but that is just a learning curve I'm sure.
What problems is the product solving and how is that benefiting you?
Solving forgetting about clients because the sequencing reminds you.
Targeting Customers Effectively!
What do you like best about the product?
I like the analytics behind the technology - the ability to see past clicking send is huge for me in my role.
What do you dislike about the product?
Not being able to edit the templates to include imaging. I want it to look super tailored.
What problems is the product solving and how is that benefiting you?
Not knowing if I'm actually getting through to my customers. The benefit of this solution is being able to change things up if I notice a certain email is not landing the way I'd hoped.
Recommendations to others considering the product:
I am not allowed to upload images of my personal data (outreach user) as this is against company policy. But I do really enjoy the tech!
Great tool to help with scale, automation and tracking
What do you like best about the product?
I think what I like best is the simplicity of the tool. It is easy to use to set up and to navigate. The ability to lock down who can alter and write sequencing is another good feature so you can "control" the message.
What do you dislike about the product?
I think auto dialling from a calling perspective could be better. having a dialer inside the tool that integrates with all the CRM and VOIP calling perspective could make it even better.
What problems is the product solving and how is that benefiting you?
Well, in any go-to-market organization you need to balance quantity with quality. In the case of using outreach, we are accomplishing both. You can touch many customers with customer messaging but you can also send oneoff that are completely customized.
Makes BDR work easier
What do you like best about the product?
Queue of tasks makes getting work done easier. Especially like being able to set future tasks to reach out to prospects in the future.
What do you dislike about the product?
Sometimes incoming calls can't be answered, which is inconvenient when a prospect is calling back
What problems is the product solving and how is that benefiting you?
Setting meetings with prospects in the past that were interested but timing just wasn't right at the time.
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