Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is the BEST sales tool out there
What do you like best about the product?
It makes my life so easy when prospecting
What do you dislike about the product?
At times it's difficult to upload lists.
What problems is the product solving and how is that benefiting you?
I am contacting hundreds of more people in a much more timely fashion by using outreach.
Outreach - get it now!
What do you like best about the product?
I like Outreach because I feel empowered to take action immediately and when I want - not limited by my own bandwidth or by marketing's messaging. Its' power is in automation, and therefore my productivity. The automation allows me to reach more people in a shorter time frame and be able to listen intently
What do you dislike about the product?
I don't have many dislikes about Outreach, but if I had to pick one, I think it would be the set-up and learning process. It's not entirely intuitive in terms of understanding what messages have been sent already and where a rep can INTELLIGENTLY get started selling to someone who very likely has received multiple emails already. I wish I had more visibility into past messages and responses.
What problems is the product solving and how is that benefiting you?
I'm solving the age old productivity challenge. It allows me to focus on high value tasks rather than low-value, remedial tasks like typing an email individually to every persona at a company.
As a business development rep, this platform really makes my outreach and tracking more manageable.
What do you like best about the product?
I love the design and ease of use. I also like I can set prospects in a sequence, and it automatically follows up. We are so busy as it is, this eases that burden. I love that it communicates with Gmail too, and that prospects are automatically updated, same with Salesforce, and I enjoy the meeting, reporting, outreach reports and tracking as well.
What do you dislike about the product?
I wish I was able to speak with a customer service rep face-to-face vs. submitting tickets. This for me is much faster and easier and a quicker way to learn. It would be nice to include a support@xyz.com to send out emails as well (company emails vs. personal work emails). But honestly, not much else besides what's currently offered. It's a great overall tool and system to track and send emails for sales!
What problems is the product solving and how is that benefiting you?
I am sending emails for efficiently, and it's saving tons of time on follow up. I don't need to look back at old emails and remember to send. I love the snippets, templates, reminders and sequence functions to drastically decrease time for re-creating the wheel all the time.
Recommendations to others considering the product:
N/A
Great features and easy to use
What do you like best about the product?
I really like how easy Outreach can be used. Setting up sequences, managing content and maintaining lists/reports is very easy and effective when it comes to reaching out to the right people with the right content.
What do you dislike about the product?
not found any disadvantages yet, only the many features require to take some time for training at the beginning.
What problems is the product solving and how is that benefiting you?
Outreach helps me to target a larger audience with tailored campaigns / sequences. That saves time over manual emails and it helps to keep track.
Very useful tool with a bunch of features.
What do you like best about the product?
As a manager, I like their extended reports, which were rolled out this year. My SDR team is very happy with many features that allow modifying communication settings. Integrates very well with Salesofrce - which is important for us.
What do you dislike about the product?
When we were scaling our outbound activities, a lot of messages got stuck and sequences took ages to deliver. We communicated with support and they partially helped us solve this issue, but at the end of the day we had to spot e few sequences to get back to order. This is something that can be improved.
What problems is the product solving and how is that benefiting you?
We use it as our outbound communication tool. We are happy with the integration opportunities (Zoominfo, Sales Navigator, Salesforce) and a lot of internal features that allow more personalized sequences.
Sales’ Best Friend
What do you like best about the product?
I love that so much is automated to allow maximum efficiency and personalization through snippets, templates, etc. You have to TRY to lose a prospect in the system- it's that on top of lead management!
What do you dislike about the product?
- Difficult to see # of views, touches, etc.
What problems is the product solving and how is that benefiting you?
We were losing prospects in our pipeline before and had many people we reached out to; naturally, things slipped through the cracks! This situation is no longer the case with Outreach!
Great product with great support!
What do you like best about the product?
I love the ease of use! There are so many possibilities for how to use the tool and help manage workflows. Support has been phenomenal anytime I've had an issue or question.
What do you dislike about the product?
I wish there were capabilities for mass email, but I understand why there aren't. That's not what the tool is designed to do.
What problems is the product solving and how is that benefiting you?
Creating a uniform Communication strategy across customer success is a key role this tool is playing. We're ensuring all emails have the same messaging, tone, and everything is completely on point.
The platform you can trust for sales engagement
What do you like best about the product?
Account based view
Prospect engagement tiles
SFDC sidebar
Prospect engagement tiles
SFDC sidebar
What do you dislike about the product?
The activity feed was better 4 years ago
Sometimes email opens aren't accurate, but that is throughout the entire industry
Sometimes email opens aren't accurate, but that is throughout the entire industry
What problems is the product solving and how is that benefiting you?
Prospecting, pipeline activity
Recommendations to others considering the product:
Get a good implementation/partner
Incredibly user-friendly, makes working in Sales so much easier
What do you like best about the product?
Its integration and automatic pull-up of info from SalesForce to Outreach make it easy to get through tasks efficiently.
What do you dislike about the product?
It needs a button next to a client's phone number to call them from another number than your default number. You currently need to copy and paste to the top phone button and, although small, it is slightly irritating.
What problems is the product solving and how is that benefiting you?
It helps you keep track of previous conversations you've had, emails received and opened, and links clicked. This lets you have more valuable conversations with people as you know what they've been engaging with.
Good overall
What do you like best about the product?
Easy for reps to use on a regular basis! It cuts down there time a lot.
What do you dislike about the product?
Hard to learn on the first go for a lot of people. I spend a lot of time explaining to peopole how to do things. And the reporting isn't super well integrated with SF,
What problems is the product solving and how is that benefiting you?
Sequencing and it is easy to create new sequences. Also, i enjoy automations
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