Outreach Sales Execution Platform
OutreachExternal reviews
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Sales’ Best Friend
What do you like best about the product?
I love that so much is automated to allow maximum efficiency and personalization through snippets, templates, etc. You have to TRY to lose a prospect in the system- it's that on top of lead management!
What do you dislike about the product?
- Difficult to see # of views, touches, etc.
What problems is the product solving and how is that benefiting you?
We were losing prospects in our pipeline before and had many people we reached out to; naturally, things slipped through the cracks! This situation is no longer the case with Outreach!
Great product with great support!
What do you like best about the product?
I love the ease of use! There are so many possibilities for how to use the tool and help manage workflows. Support has been phenomenal anytime I've had an issue or question.
What do you dislike about the product?
I wish there were capabilities for mass email, but I understand why there aren't. That's not what the tool is designed to do.
What problems is the product solving and how is that benefiting you?
Creating a uniform Communication strategy across customer success is a key role this tool is playing. We're ensuring all emails have the same messaging, tone, and everything is completely on point.
The platform you can trust for sales engagement
What do you like best about the product?
Account based view
Prospect engagement tiles
SFDC sidebar
Prospect engagement tiles
SFDC sidebar
What do you dislike about the product?
The activity feed was better 4 years ago
Sometimes email opens aren't accurate, but that is throughout the entire industry
Sometimes email opens aren't accurate, but that is throughout the entire industry
What problems is the product solving and how is that benefiting you?
Prospecting, pipeline activity
Recommendations to others considering the product:
Get a good implementation/partner
Incredibly user-friendly, makes working in Sales so much easier
What do you like best about the product?
Its integration and automatic pull-up of info from SalesForce to Outreach make it easy to get through tasks efficiently.
What do you dislike about the product?
It needs a button next to a client's phone number to call them from another number than your default number. You currently need to copy and paste to the top phone button and, although small, it is slightly irritating.
What problems is the product solving and how is that benefiting you?
It helps you keep track of previous conversations you've had, emails received and opened, and links clicked. This lets you have more valuable conversations with people as you know what they've been engaging with.
Good overall
What do you like best about the product?
Easy for reps to use on a regular basis! It cuts down there time a lot.
What do you dislike about the product?
Hard to learn on the first go for a lot of people. I spend a lot of time explaining to peopole how to do things. And the reporting isn't super well integrated with SF,
What problems is the product solving and how is that benefiting you?
Sequencing and it is easy to create new sequences. Also, i enjoy automations
Outreach in a nutshell
What do you like best about the product?
The ease of use with loading prospects into a sequence.
What do you dislike about the product?
The duplicate records across opportunities & prospects.
What problems is the product solving and how is that benefiting you?
Time management has been a big problem we're solving with Outreach. Being able to automate some of the prospecting piece is huge.
Best Tool I've Used for Prospecting
What do you like best about the product?
I like that Outreach is easy to use and intuitive. I use sequences, templates and snippets to help maximize sales efficiency. I've attend Outreach University sessions which were insightful and helpful. I've had issues with outreach and had good experiences with their support.
What do you dislike about the product?
Outreach is definitely a tool that needs to be learned, otherwise it may not be that effective since it can be overwhelming for reps to use. Otherwise, I think its a necessary tool
What problems is the product solving and how is that benefiting you?
It helps me to maximize prospecting efficiency by using sequences, and templates/snippets help me dramatically with emails. I also really love the Meetings function since I can much more easily set up meetings through outreach.
The best sales process streamlining tool out there
What do you like best about the product?
I love the seamless integration with our CRM and workflow tools
What do you dislike about the product?
It is a bit complicated to self-set up and can be a tad slow when accessing from the chrome extension
What problems is the product solving and how is that benefiting you?
Delayed customer/prospect responses, missed contact opportunities, not servicing my customers regularly and efficiently.
Recommendations to others considering the product:
If you are not using this tool you are most likely losing ground to a competitor of yours who does use it
Content Specialist
What do you like best about the product?
- Outreach Support doing its best to help with day-to-day questions (in-product tours would help to reduce their intake on support queries);
- We were able to standardize our approach to Outreach even though we have 4 Regions on one instance (although we'd hope more features would be available in more languages);
- Reporting available (although broken and different in the sequence and reporting section) still allows us to benchmark and highlight what works; Aware that Outreach is trying to improve the reporting every year
- We were able to standardize our approach to Outreach even though we have 4 Regions on one instance (although we'd hope more features would be available in more languages);
- Reporting available (although broken and different in the sequence and reporting section) still allows us to benchmark and highlight what works; Aware that Outreach is trying to improve the reporting every year
What do you dislike about the product?
- Spend a lot of time explaining how to work Outreach (in-product tours would help to enable folks);
- Reporting different (reply rates calculated differently in the sequence and the reporting sections and I frankly do not know what the formulas are and benchmarks; tried to reach out to Success Manager, but it seems to be hard to get a clear explanation;
- I think for me, having industry benchmarks is essential when I am trying to understand what's good in the industry (we are currently missing this);
- Hard to manage sequences. I am unable to download sequences, and the editor is very hard to work (formatting sometimes is all over the place);
- Reporting different (reply rates calculated differently in the sequence and the reporting sections and I frankly do not know what the formulas are and benchmarks; tried to reach out to Success Manager, but it seems to be hard to get a clear explanation;
- I think for me, having industry benchmarks is essential when I am trying to understand what's good in the industry (we are currently missing this);
- Hard to manage sequences. I am unable to download sequences, and the editor is very hard to work (formatting sometimes is all over the place);
What problems is the product solving and how is that benefiting you?
- Organising BDR's day and allowing them to build activities;
- Removing admin of logging activities in SFDC;
- Helping AEs to keep in touch with customers;
- Allowing Marketing to create flows for Sales to follow up on Marketing activities
- Removing admin of logging activities in SFDC;
- Helping AEs to keep in touch with customers;
- Allowing Marketing to create flows for Sales to follow up on Marketing activities
Recommendations to others considering the product:
Think how you would synch it with Salesforce and go about onboarding all Regions on one instance (if a global organization).
A great platform
What do you like best about the product?
I like how integrated it is, and how one can leverage data to make insightful decisions.
What do you dislike about the product?
I don't like how hard it was to learn how to use this platform. It was complex as first.
What problems is the product solving and how is that benefiting you?
The problem that Outreach solved was automating my outbound activities. It streamlined my process.
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