Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
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wonderful support for sales activities
What do you like best about the product?
being able to track all account activity (email, calls, etc.) on a single sheet and then receiving a daily email update with progress
What do you dislike about the product?
some learning curve required to use and interpret effectively ... not the most intuitive program ever used
What problems is the product solving and how is that benefiting you?
Improves sales activity efficiency. easy to see account development progress and status at a glance
Recommendations to others considering the product:
Outreach is software that Integrates well into most suites of sales operations tools. Integrates many into a single view well.
User-friendly
What do you like best about the product?
Outreach is easy to use and intuitive. It has increased our pipeline generation by leaps and bounds.
What do you dislike about the product?
It is pretty straightforward and easy to use.
What problems is the product solving and how is that benefiting you?
Outreach eliminates some of the busy work that we are all used to.
Recommendations to others considering the product:
Highly recommended after trying first to see if it fits your needs.
Powerful tool for sales orgs
What do you like best about the product?
The ability to sequence an email saves a lot of time on tasks I would otherwise do manually. It's also nice to see the templates that other teams use and success rate of those. The booking tool is great too and makes scheduling meetings so much easier.
What do you dislike about the product?
Throttle limits, which is fine for not bombarding a prospect, but for those in alliance/partner-facing roles rather than sales, we often interact with hundreds of users at the partner org and have found Outreach can be a challenge in that aspect.
What problems is the product solving and how is that benefiting you?
-better visibility into activity with prospects
-automating mundane prospect management
-email tracking
-automating mundane prospect management
-email tracking
Love Outreach!
What do you like best about the product?
Outreach makes it so simple to coordinate marketing and sales efforts. We often use Outreach to trigger xDR follow-up based on marketing engagement.
What do you dislike about the product?
Organization is key. When using triggers like I mentioned in my likes, it's easy for those follow-up tasks to get buried in tasks or stuck in old sequences.
What problems is the product solving and how is that benefiting you?
It plays a significant role in keeping our CRM updated with activity history and helps us present a unified message across all emails.
I love Outreach
What do you like best about the product?
Keeping me on track of communication with my prospects
What do you dislike about the product?
The sequence tab is sometimes a little confusing
What problems is the product solving and how is that benefiting you?
Problems solved: time management and follow up
Benefits realized: Copyright potential for emails
Benefits realized: Copyright potential for emails
PERFECT AS A SALES ENABLEMENT TOOL
What do you like best about the product?
I love the ability to send AUTOMATED emails!
What do you dislike about the product?
Not able to send text messages to prospects.
What problems is the product solving and how is that benefiting you?
Before implementing Outreach, we weren't able to engage with prospects in a timely/efficient manner.
Outreach sales tool for finding new clients
What do you like best about the product?
Has customizable sequences which are inherently simple to setup
What do you dislike about the product?
Synching back to Salesforce isn't the best integration piece here
What problems is the product solving and how is that benefiting you?
It is helping me stay further organized in creating quality campaigns and keeping on track with focused efforts.
Outreach has been an essential tool that our company uses for Lead management
What do you like best about the product?
1. User-friendly layout
2. Extensive reporting abilities - filters and dimensions available make it very easy to search for and export data
3. Accuracy of data ( esp custom fields on accounts)
2. Extensive reporting abilities - filters and dimensions available make it very easy to search for and export data
3. Accuracy of data ( esp custom fields on accounts)
What do you dislike about the product?
1. Can be problematic while integrating data into SF
2. Not easy to learn - a lot of data on one page, can take a lot of time to understand what KPIs are displayed
3. Customer support can be extremely slow in responding
2. Not easy to learn - a lot of data on one page, can take a lot of time to understand what KPIs are displayed
3. Customer support can be extremely slow in responding
What problems is the product solving and how is that benefiting you?
1. Sequencing became more automated
2. Improved data management and visibility into BDR's activities
2. Improved data management and visibility into BDR's activities
Sales automation, tracking, and email dissemination brought together seamlessly
What do you like best about the product?
The features available to reps to take emails to a more efficient or personalized approach. Send an email doesn't have to feel automated or mass produced. It can be personalized with fields available to them in Salesforce. Emails can be templatized so they don't have to rewrite the emails that work best for them. Templatized emails and cadences help new reps just joining out of college in their sales career benefit from best practices and examples from their peers and senior reps that have been in their shoes. This tool is amazing!
What do you dislike about the product?
The UI/Integration in Salesforce. I would love if there was more capabilities that can be done out of Salesforce. Most reps dislike leaving Salesforce and disrupt their work flow so its harder to get them to adopt the tool.
What problems is the product solving and how is that benefiting you?
Tracking which emails is being engaged the most to identify methods others should also adopt. Identifying SLA and # of emails being sent per rep. Pushing this data in Salesforce. Outreach provided all of this through its platform, it allows us to track the # of emails sent which prospects are being engaged via sequence or was emailed recently. It allows us to push valuable data to SFDC so we can also report on it and report on SLA for MQL/TQL's.
Convenience at scale
What do you like best about the product?
It is easy to get set up, with the knowledgeable resource library that specializes in Sales Enablement for historical sales success. The focus and emphasis on historical sales success help to accomplish tasks retroactively that cannot be done elsewhere.
What do you dislike about the product?
The platform seems to only have inbound and outbound sales, but any attribution-based marketing might even be better.
What problems is the product solving and how is that benefiting you?
To follow a particular user through the customer journey flow and determine the customer's lifetime value, it is important to recognize that the integrations within the platform are crucial in assisting with this process.
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