Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Excellent Resource
What do you like best about the product?
Outreach makes selling in a digital age a breeze! With the ability to send hundreds of emails a day, you no longer need to keep up with when to send client follow-up marketing emails. The platform's easy-to-use task management system keeps call tasks and LinkedIn tasks very easy to digest and complete. I would recommend this to anyone in sales!
What do you dislike about the product?
The biggest challenge I face with Outreach is when the phone numbers do not pull through correctly. I wish there were a way to have the system automatically update the phone numbers to ensure a valid country code/phone number.
What problems is the product solving and how is that benefiting you?
No longer am I having to follow up with my clients manually. I am actively connecting with my clients regularly and am seeing great results because of this!
Using Outreach as an SDR
What do you like best about the product?
Checking peoples engagement with you. Being able to know when people are opening my emails is helpful.
What do you dislike about the product?
It took supper 3 days to respond to my message with a knowledge doc that didn't help.
What problems is the product solving and how is that benefiting you?
Need better support
Recommendations to others considering the product:
Make Call recording free. Have agents email you back in less than 24 hours.
Simply Outstanding
What do you like best about the product?
It makes reaching out to clients easy and seamless. Sending any types of communication to clients as wells as automating the follow up allows us to keep track of prospects and clients responses.
What do you dislike about the product?
From a new user's perspective, The interface can be a litter more user-friendly.
What problems is the product solving and how is that benefiting you?
Having a data bank of email templates and the integration with SalesForce and Google Mail allows us to reach out to our clients with ease.
Recommendations to others considering the product:
I highly recommend Outreach for those organizations who plan to streamline their communications processes
A worthwhile investment...
What do you like best about the product?
Solid Salesforce integration, Engaging UI, Great API in terms of connecting to other sales and martech tools. The reporting is solid, without being overwhelming.
Great for SDR teams that are scaling.
Great for SDR teams that are scaling.
What do you dislike about the product?
Not much - it is a great tool. It has always performed for us.
What problems is the product solving and how is that benefiting you?
We needed a tool that can help our SDR's outbound and get insight into success. This is it!
Super organizer
What do you like best about the product?
The sequences you can build out based on persona target
What do you dislike about the product?
No integrated calendar function for Google or Outlook so your calendar is pushed or easily viewable within Outreach
What problems is the product solving and how is that benefiting you?
I can reach out to more folks but don't sacrifice personalization in the process, avoid being seen as a email not or blasting folks with emails and feels authentic/personalized
Recommendations to others considering the product:
Control the sequences you make, don't let others create sequences for you.
Best Sales Tool Available.
What do you like best about the product?
The sequencing feature is an excellent piece of Outreach. The ability to follow up with your customer automatically and go down other paths via triggers make it a handy tool.
What do you dislike about the product?
My team and I have not found a piece of Outreach that we do not like.
What problems is the product solving and how is that benefiting you?
With Outreach, we have the ability to ensure that we are engaging with our large customer base.
Saving my time!
What do you like best about the product?
Easy to use to create a sequence for a semi-automatic nurturing.
What do you dislike about the product?
Not fully support Double bytes languages such as Chinese.
What problems is the product solving and how is that benefiting you?
Automatic nurturing structure.
Outreach helps organizations scale revenue / helps admins govern process
What do you like best about the product?
I have used Outreach for five years now, first as an SDR, creating many sequences and triggers in 2016 to manage my territory's prospecting. I started as an SDR at Xant and got promoted to be an AE (formerly InsideSales.com). I felt I found in my early career there selling Sales Engagement to sales teams that there was a certain magic to how Sales Engagement software accelerated the sales process.
When I found Outreach next as an SDR, that was fully realized. I soon became an admin and found that the ability I had to completely customize the strategy of a large BDR team was much easier. This admin-level customization is a very big part of why it's such a useful tool.
I also found that the way reps could take advantage of the rich feature base made it easier for them to prospect in certain ways than with other providers like Xant, MixMax, SalesLoft, Groove or some of the other more nuanced dialers/sales technologies that existed at the time. But some of those providers still do certain things better than Outreach/have a different methodology so it's never like you find everything in one place.
All in all, because of being a rep and an admin in the tool, I have found great reasons on both sides of that spectrum to like Outreach
Admin related:
-Outreach's plug-in is very helpful to make sure Salesforce and Outreach are in sync and that tasks are recorded in Outreach with common syntax for reporting
-Triggers are robust with AND and OR statements and can action off of one another (stacked triggers)
-A/B testing
-Sequence throttles
-Org / domain email limits
-Send sequences on behalf of the owner
-Smart views
-Imports
-Can map up to 150 custom fields
-Quick and easy integrations with many tools that are part of the sales technology multi-verse
Rep related:
-360 view to show all tasks
-Import to Outreach from List views (contact list views)
-Snippets and templates
-Sequences are better
-Reporting is helpful
-auto-tasks based on email opens
-Dialer is great and allows you to toggle between a phone bridge and VoIP computer dialing with or without local area codes
-Call recordings with quick links so you can see them even before going to ExecVision / Chorus / Gong
When I found Outreach next as an SDR, that was fully realized. I soon became an admin and found that the ability I had to completely customize the strategy of a large BDR team was much easier. This admin-level customization is a very big part of why it's such a useful tool.
I also found that the way reps could take advantage of the rich feature base made it easier for them to prospect in certain ways than with other providers like Xant, MixMax, SalesLoft, Groove or some of the other more nuanced dialers/sales technologies that existed at the time. But some of those providers still do certain things better than Outreach/have a different methodology so it's never like you find everything in one place.
All in all, because of being a rep and an admin in the tool, I have found great reasons on both sides of that spectrum to like Outreach
Admin related:
-Outreach's plug-in is very helpful to make sure Salesforce and Outreach are in sync and that tasks are recorded in Outreach with common syntax for reporting
-Triggers are robust with AND and OR statements and can action off of one another (stacked triggers)
-A/B testing
-Sequence throttles
-Org / domain email limits
-Send sequences on behalf of the owner
-Smart views
-Imports
-Can map up to 150 custom fields
-Quick and easy integrations with many tools that are part of the sales technology multi-verse
Rep related:
-360 view to show all tasks
-Import to Outreach from List views (contact list views)
-Snippets and templates
-Sequences are better
-Reporting is helpful
-auto-tasks based on email opens
-Dialer is great and allows you to toggle between a phone bridge and VoIP computer dialing with or without local area codes
-Call recordings with quick links so you can see them even before going to ExecVision / Chorus / Gong
What do you dislike about the product?
-Opportunities linked to Outreach from Salesforce are pretty much unusable in comparison to what you would want it to be.
-Salesforce plug-in still doesn't handle validation rules in Salesforce well and can't live within the Salesforce environment like other managed packages in their competitors
-Outreach is a "copy" of Outreach for whatever has been brought in - this essentially causes you to have contacts in Salesforce tied to Prospects you don't want them to be - and everything is based on email
-Discerning what to do to fix problems in configuration can be very tricky to figure out
-Can't customize the views from the Outreach chrome extension (Outreach Everywhere)
-Much easier for a sales development type user than a sales type user - more features for the sales development side.
-Can't really take notes that push back to Salesforce because it overrides the notes fields not appends them.
There are things with the Salesforce plugin that just limit you from doing certain things that I know other providers do well (like Opportunities syncing, customization of the side bar, etc.) but these things aren't show stoppers. It's just important to recognize these things are realities you might face and you need to find work arounds.
-Salesforce plug-in still doesn't handle validation rules in Salesforce well and can't live within the Salesforce environment like other managed packages in their competitors
-Outreach is a "copy" of Outreach for whatever has been brought in - this essentially causes you to have contacts in Salesforce tied to Prospects you don't want them to be - and everything is based on email
-Discerning what to do to fix problems in configuration can be very tricky to figure out
-Can't customize the views from the Outreach chrome extension (Outreach Everywhere)
-Much easier for a sales development type user than a sales type user - more features for the sales development side.
-Can't really take notes that push back to Salesforce because it overrides the notes fields not appends them.
There are things with the Salesforce plugin that just limit you from doing certain things that I know other providers do well (like Opportunities syncing, customization of the side bar, etc.) but these things aren't show stoppers. It's just important to recognize these things are realities you might face and you need to find work arounds.
What problems is the product solving and how is that benefiting you?
We are making it possible to have a company strategy that is scalable and I would say an easy way to describe it is "playing moneyball" with sales. When you discover the fusion of the art of sales combined with the science of operationalizing it, you can see real dividends from best practice messaging and configurations. We see that happen with Outreach day in and day out.
That's not to say that you can't solve these things with other platforms, but I have found it easiest to solve everything I want to in an Outreach environment versus others.
That's not to say that you can't solve these things with other platforms, but I have found it easiest to solve everything I want to in an Outreach environment versus others.
Outreach is a no-brainer to help our SDR team hit their monthly meetings KPI.
What do you like best about the product?
The status icons, reports, and overview ribbon on sequences are just some of the features I like about Outreach. Easy to navigate and find data points when I need them.
What do you dislike about the product?
It would be great if I call pull aggregate Call stats on multiple sequences. I can't do that now. I have to pull on each Sequence separately. Also, I would love to screen share with online chat support instead of having to send them images.
What problems is the product solving and how is that benefiting you?
Higher volume of engagement. More MQLs.
Zack's Outreach Review
What do you like best about the product?
Staying organized, being able to do calls and emails. I like the ability to sequence and create multiple different sequences based on the conversation you want to have
What do you dislike about the product?
The thing I hate about Outreach is the fact that you can't do bulk organization. When trying to edit sequences or edit tasks or even edit mailboxes, you have to go through each thing individually instead of multi-select and do them all at once.
What problems is the product solving and how is that benefiting you?
The problem of staying organized, without Outreach, we would have countless notes and tasks all over the place.
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