Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
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Great platform with only upside complaints
What do you like best about the product?
They have a very solid SFDC integration and their triggers allow you to do some things that aren't possible in SFDC
What do you dislike about the product?
There are a few gaps in their triggers feature that they still need to add, for example, moving a prospect from one sequence to another after they open an email
What problems is the product solving and how is that benefiting you?
We were trying to see if we could do personalization at scale. Outreach absolutely delivers this.
Outreach Review
What do you like best about the product?
Outreach is an easy-to-use email sender software that allows for seamless tracking of prospect responses.
What do you dislike about the product?
I have not been able to find anything to dislike. The tool integrates well with Salesforce and other helpful tools.
What problems is the product solving and how is that benefiting you?
Outreach allows our business development team to work and track prospects through the contact funnel.
Pretty good tool for managing sales leads
What do you like best about the product?
Being able to easily log touch points is a game-changer for us. Making that an easy fluid action allows you to stay productive and really move through your call list.
What do you dislike about the product?
You cannot export all your data, any information regarding touchpoints (emails, calls, notes, etc.) only exists within the system and cannot be imported or exported. Also, you cannot import tasks, but you can export them, so making changes proves to be tricky at times.
What problems is the product solving and how is that benefiting you?
Tracking, with employee turnover being able to see where the conversation left off is crucial, also being able to set reminders for months or even years out with detailed notes is excellent.
Outreach reaches it's potential
What do you like best about the product?
sequences and the outcome due to the multiple touches
What do you dislike about the product?
It does no recognize an account with no individual names as a prospect.
What problems is the product solving and how is that benefiting you?
multiple touches that are calculated to ensure best outcome
Outreach for Sales & Dev
What do you like best about the product?
Very intuitive and easy to use interface
What do you dislike about the product?
Outreach Meeting function and capabilities are a bit difficult.
What problems is the product solving and how is that benefiting you?
Outreach has made the team more efficient with higher volume.
Recommendations to others considering the product:
Outreach is great to use! Very helpful to have high volume users involved in team training and usage from the beginning.
Excellent Resource
What do you like best about the product?
Outreach makes selling in a digital age a breeze! With the ability to send hundreds of emails a day, you no longer need to keep up with when to send client follow-up marketing emails. The platform's easy-to-use task management system keeps call tasks and LinkedIn tasks very easy to digest and complete. I would recommend this to anyone in sales!
What do you dislike about the product?
The biggest challenge I face with Outreach is when the phone numbers do not pull through correctly. I wish there were a way to have the system automatically update the phone numbers to ensure a valid country code/phone number.
What problems is the product solving and how is that benefiting you?
No longer am I having to follow up with my clients manually. I am actively connecting with my clients regularly and am seeing great results because of this!
Using Outreach as an SDR
What do you like best about the product?
Checking peoples engagement with you. Being able to know when people are opening my emails is helpful.
What do you dislike about the product?
It took supper 3 days to respond to my message with a knowledge doc that didn't help.
What problems is the product solving and how is that benefiting you?
Need better support
Recommendations to others considering the product:
Make Call recording free. Have agents email you back in less than 24 hours.
Simply Outstanding
What do you like best about the product?
It makes reaching out to clients easy and seamless. Sending any types of communication to clients as wells as automating the follow up allows us to keep track of prospects and clients responses.
What do you dislike about the product?
From a new user's perspective, The interface can be a litter more user-friendly.
What problems is the product solving and how is that benefiting you?
Having a data bank of email templates and the integration with SalesForce and Google Mail allows us to reach out to our clients with ease.
Recommendations to others considering the product:
I highly recommend Outreach for those organizations who plan to streamline their communications processes
A worthwhile investment...
What do you like best about the product?
Solid Salesforce integration, Engaging UI, Great API in terms of connecting to other sales and martech tools. The reporting is solid, without being overwhelming.
Great for SDR teams that are scaling.
Great for SDR teams that are scaling.
What do you dislike about the product?
Not much - it is a great tool. It has always performed for us.
What problems is the product solving and how is that benefiting you?
We needed a tool that can help our SDR's outbound and get insight into success. This is it!
Super organizer
What do you like best about the product?
The sequences you can build out based on persona target
What do you dislike about the product?
No integrated calendar function for Google or Outlook so your calendar is pushed or easily viewable within Outreach
What problems is the product solving and how is that benefiting you?
I can reach out to more folks but don't sacrifice personalization in the process, avoid being seen as a email not or blasting folks with emails and feels authentic/personalized
Recommendations to others considering the product:
Control the sequences you make, don't let others create sequences for you.
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