Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I am an SDR tasked with breaking into the biggest enterprises.
What do you like best about the product?
I've used outreach for the last six months. Huge time saver. I like that it auto-populates fields from CRM and integrates with Gmail.
What do you dislike about the product?
I wish there could be more if-then options. For instance, in a sequence, say there is a step where you have a linkedin task to connect. if they accept your request, then one thing happens, if not, another step populates.
another example would be if the contact doesn't have a phone number. there could be an alternative trajectory based on the field being complete/not complete.
would also like more automation and customization based on variables. for instance, IF the {{company}} falls within XX vertical, then populate this messaging/image/use case/ social proof examples.
another example would be if the contact doesn't have a phone number. there could be an alternative trajectory based on the field being complete/not complete.
would also like more automation and customization based on variables. for instance, IF the {{company}} falls within XX vertical, then populate this messaging/image/use case/ social proof examples.
What problems is the product solving and how is that benefiting you?
I can't always schedule emails to be scheduled to be sent in G-mail integration. I don't have trouble doing that within the Outreach platform, though.
Snippets aren't easy to integrate. It's difficult to modify a pre-set sequence to fit your specific targets without cloning the sequence and making the edits.
Snippets aren't easy to integrate. It's difficult to modify a pre-set sequence to fit your specific targets without cloning the sequence and making the edits.
Awesome experience and very easy to use!
What do you like best about the product?
Easy to access the details we need. It's like all in one platform.
What do you dislike about the product?
Whenever there's an error on the platform, but since Outreach has excellent customer service support, the issue has been quickly resolved.
What problems is the product solving and how is that benefiting you?
The sequence of contacts. I realized that it's easy to resolve since we have many articles on the help page as well as customer support.
Balancing Personalization with Automation.
What do you like best about the product?
I like the activity feed a lot. It helps me understand when my emails are opened which ensures they made it to a valid inbox. When I see an email I sent 2 months ago get opened there's a good chance that person is ready to engage (or re-engage). I also like that it has direct integration with Terminus Chat and Email Experiences and of course Salesforce CRM. The automation allows me to send 10x the number of emails while also seeing and editing them before they go out so I can add a bit of personalization to a canned email. The task management side of the tool is great! I know exactly what I need to do each morning because outreach tells me - you can also schedule email sends so it arrives at the best time for the recipients time zone!
What do you dislike about the product?
Outreach doesn't have link tracking. We use another tool that gives me those insights but if I were using outreach stand alone, I'd want insight into links that were opened in addition to web tracking. plenty of other tools can help with this so I wouldn't say this is a deal-breaker. I also had issues with the extension for outreach - it didn't want to play nicely with some of my other extensions but eventually, I was able to reinstall everything in a particular order so I could still leverage everything. Took about 10 minutes to troubleshoot with outreach support which is fantastic!
What problems is the product solving and how is that benefiting you?
Outbounding at scale while maintaining the balance between personalization and automation. Outreach allows me to do this in an organized way via sequences and tasks. If you want to make sure you call someone 3 days after an email, outreach will remind you on the 3rd day. Without this tool I'd essentially be sending very scripted (canned emails) one at a time racing to hit send to as many people as possible. With this tool I have time back in my day to take a more sophisticated approach while also casting a wide net.
Recommendations to others considering the product:
Make sure you look at their integrations as it relates to your current and/or future tech stack. I'd also have a marketing person dedicated to creating specific email templates and sequences since they usually write better emails anyway. :)
Most useful tool for any SDR
What do you like best about the product?
Easy to track and see prospect's activity. Connects with outlook, salesforce, and other tools. Easy to train incoming SDR's how to use this tool. Support answers messages quickly and they are actually helpful.
What do you dislike about the product?
Emails and calls don't go through at times.
What problems is the product solving and how is that benefiting you?
Prospect activity. Seeing how many prospects open our emails and click on our links. Connecting them to salesforce when a demo is booked. Overall just making my life easier
Very useful sales tool with a couple quirks
What do you like best about the product?
Email sequences and campaigns are intuitive and easy to setup. Role-based permissions make the tool easy to scale for larger teams. Click to dial through outreach is useful, and the integration with salesforce is absolutely essential. I like that if I open a SF page that Outreach updates itself automatically to that page, so I don't have to enter the account name twice.
What do you dislike about the product?
I really don't like that if you have account level notes the "Account Notes" field does not integrate anywhere. The reason this is a problem is that if you are an organization that targets SMB through Enterprise then that field becomes more and more essential as a way to get a high-level look at what happened last. If you are a rep with 500 accounts, let's say and you want to run a report in SF to tell who you may have forgotten to create a task for - or if you are taking over territory and want to see what might have been missed by the last rep - the only way to do so is to open up every single account page. There is no overview of any kind or summary that can be pulled into a SF report - even if you were diligent in Outreach. This is a major oversight and honestly a pretty good reason I wouldn't want to move forward with this software if I was focusing solely on SMB.
Also, the ability to create custom emails during a call sequence is tough - if you click out of it once you lose everything.
And the forwarding task to the next week process is too many clicks - it's cumbersome and someone will figure out a better way.
Also, the ability to create custom emails during a call sequence is tough - if you click out of it once you lose everything.
And the forwarding task to the next week process is too many clicks - it's cumbersome and someone will figure out a better way.
What problems is the product solving and how is that benefiting you?
We solve problems related to outbound prospecting primarily. We can send emails and make calls right from Outreach. It's helped us to move faster but not sure it's helped us stay more organized since data is now saved in 2 places instead of one.
Recommendations to others considering the product:
Get into the very specific weeds if you can. It's a good tool but not everything is as good as it should be from my experience.
Very easy to use! Stellar customer support
What do you like best about the product?
Outreach customer support is the best. I love the detailed step-by-step instructions and Loom videos send that address my problem directly and help me solve it so I can learn.
What do you dislike about the product?
The Meetings booked reporting is messy. I cannot tell how many meetings are booked with each rep.
What problems is the product solving and how is that benefiting you?
Automation of our sales outreach! So much time saved. People don't respond till about the 3rd email sent.
Solid tool, but missing key database features.
What do you like best about the product?
Overall, Outreach is really intuitive for our Sales reps. It's straightforward and easy to use. Plus, it empowers them in their outreach and helps them track prospects as well.
What do you dislike about the product?
Outreach has some work to do on the database side of things. It should be easier to identify, bulk revise, etc. prospects than it currently is. However, this does not impact our Sales team from fully utilizing the tool.
What problems is the product solving and how is that benefiting you?
As mentioned above, we're facing some database tracking issues - nothing major however. It would be nice if it integrated with Pardot instead of Salesforce, though.
Simple and straightforward
What do you like best about the product?
Customizability to edit details as needed and imagined.
What do you dislike about the product?
A bit of a learning curve but what tool doesn't? Plenty of video tutorials and help articles.
What problems is the product solving and how is that benefiting you?
Our Sales team can use it as much or little as they want by customizing their sequences to how they like to work.
A complete sales enablement platform
What do you like best about the product?
Outreach.io is a complete platform for the sales team. It is excellent for SDRs/BDRs. The best part is how you can organize sequences with different communication channels all in one, how you can measure the effectiveness of your sequences, channels, and each member's performance.
What do you dislike about the product?
UI can be difficult to understand sometimes, especially in the settings part but they have a great support team that can help you with any question or issue.
What problems is the product solving and how is that benefiting you?
This is our everyday outbound sales platform. We stopped using tools that were not meant to be for outbound sales. Now our outbound sales are organized/automated and simplified. Hundred of hours saved, we stay compliant, and we have better visibility overall.
Tech Review: Outreach
What do you like best about the product?
- customer service responsive
- does as promised
- does as promised
What do you dislike about the product?
- amounts of bugs on the platform
- not as scalable as we would like it (depends upon use case and volume of emails)
-sentiment analysis is structured in a way that makes it useless
- bad experience with integration (can't trust some of them)
- not as scalable as we would like it (depends upon use case and volume of emails)
-sentiment analysis is structured in a way that makes it useless
- bad experience with integration (can't trust some of them)
What problems is the product solving and how is that benefiting you?
- Automate and personalize sales campaigns.
- Manage all prospecting activities in one place.
- Manage all prospecting activities in one place.
Recommendations to others considering the product:
Review your scalability needs and if it fits.
showing 1,271 - 1,280