Outreach Sales Execution Platform
OutreachExternal reviews
3,496 reviews
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I kept hearing about Outreach being the best tool for managing sales cycles, can confirm
What do you like best about the product?
Simple admin and contact management. Flexible sequences that we can easily spin up and experiment with in small iterations. Also really like the clear data and insights on the performance across sequences.
What do you dislike about the product?
I'd like a tighter integration into our CRM, Pipedrive. There are some 3rd-party tools that can bridge the gap, but a native integration would be a major enhancement.
What problems is the product solving and how is that benefiting you?
Mass outreach and tracking of propsects. To be honest, we're a bit shocked how successfully we've been able to connect with high value prospects using Outreach. The easy-to-use interface let's us run lots of small experiments to test what's working and what's not, to ultimately refine our messaging and targets.
One Stop Shop!
What do you like best about the product?
One of the prime features of Outreach is the "bump" feature--to pull up non-responded emails to the front of your inbox around a pre-determined timeline. The other is sqeuncing.
What do you dislike about the product?
I wish that it would stay logged in rather than having to login to often.
What problems is the product solving and how is that benefiting you?
Its clear that what Outreach can help with is not to lose track of potential leads and, therefore, future business.
Great platform if it meets your requirements.
What do you like best about the product?
The majority of fields we wanted to sync via Salesforce worked perfectly. I like the automation of changing a Lead Status based on the interaction within the sequence.
What do you dislike about the product?
More so an internal process and management than an Outreach problem - but Phone call tasks cannot be auto skipped, so if your reps are over capacity the prospect will sit in an idle state until that call is skipped manually or completed. Over time this can add up and become problematic. Absolutely can be maintained and managed by a process though.
What problems is the product solving and how is that benefiting you?
Faster targetted responses to leads and prospects. We can get out tailored messages and track SDR volume much easier within the system than in a spreadsheet or Salesforce.
Great for email cadences
What do you like best about the product?
Creating and managing an email cadence. The flow is simple and is easy for new users to understand.
What do you dislike about the product?
There's no way to manage contacts within Outreach. If you want to add new contacts you have to first upload them to SFDC and then add to a cadence in Outreach. Other software lets you upload contacts directly to a cadence.
What problems is the product solving and how is that benefiting you?
There are times where users haven't asked us to email them. Tools like Pardot restrict you from emailing those contacts. Outreach allows us to email them, as well as track all the messages that our company is sending.
Solid Email Automation Tool
What do you like best about the product?
It's pretty easy to build and run sequences, upload and segment users, and track sequence performance. The support team is also stellar, we've consistently received quick responses during years of using the product.
What do you dislike about the product?
The integration with HubSpot is not particularly robust. It was pretty annoying to keep information in sync between the two systems. Once we got that set up, we haven't really had any issues.
What problems is the product solving and how is that benefiting you?
We use Outreach for outbound email campaigns, primarily for prospecting or feedback.
Outreach is a must have for any salesperson/org
What do you like best about the product?
Outreach has an incredibly simple UI that makes the work of a salesperson incredibly easy to organize/prioritize your day. I honestly cannot imagine not having this technology in any sales job, as it makes task management incredibly easy to handle.
What do you dislike about the product?
If I'm being honest, the only thing I dislike is that there wasn't a proper training session from an Outreach rep. However, that is simply because I was onboarded after the technology was already put into place, and 1:1 account setup/navigation is not a realistic standard.
What problems is the product solving and how is that benefiting you?
As I stated above, outreach takes all the difficulty of managing 100s upon 100s of prospects and condenses it into a manageable workload. Whether that is organizing them into sequences or simply reminding me that I have a due task, it makes sales organizing easier. I now have more time to spend trying to close business rather than figuring out what I need to do with my day.
Platform Making Sales Engagement Possible
What do you like best about the product?
- Nurture: The tools is simple in planning your nurture campaigns
- Reporting: You get minute details and a lot of information for reporting
- Sales Engagement: We have increased our engagement rate because of outreach
- Reporting: You get minute details and a lot of information for reporting
- Sales Engagement: We have increased our engagement rate because of outreach
What do you dislike about the product?
Currently, we feel creating fields on Outreach is a bit complex, they can enhance it for future
What problems is the product solving and how is that benefiting you?
- Meeting Rate
- Conversion Rate
- Open rate of emails
- Conversion Rate
- Open rate of emails
Great way to reach prospects and keep track of lead activity
What do you like best about the product?
The ease of use and support outreach gives.
What do you dislike about the product?
I would want more visibility on specific metrics.
What problems is the product solving and how is that benefiting you?
Never miss a follow-up and being able to track KPIs for my team.
Powerful Tool for Sales Outreach
What do you like best about the product?
Outreach has:
- Great UI
- Easy to use/train new employees
- Bi-directional sync with SFDC
- Easy (ish) Implementation
- Great UI
- Easy to use/train new employees
- Bi-directional sync with SFDC
- Easy (ish) Implementation
What do you dislike about the product?
Outreach can use:
- Better reporting or custom reporting/exporting
- Easier filtering
- Ability to delete users!!
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- Better reporting or custom reporting/exporting
- Easier filtering
- Ability to delete users!!
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What problems is the product solving and how is that benefiting you?
We wanted to grow our business without growing the team immediately. This tool , if implemented correctly and adopted but team, will do that. I feel that is best for true Outbound/cols outreach and nurturing future clients
Outreach is a POWERFUL email campaign solution!
What do you like best about the product?
Outreach UI is very user-friendly. Initial setup from an Admin perspective is also user-friendly. Outreach provides live training for all the roles in your organization and has a University where you can complete self-guided study. The reporting functionality gives you a quick snapshot of the activity your reps are completing, what content is working with prospects, and how much pipeline is being generated across all roles in the org. Building a Sequence is easy, and Outreach provides blueprints to help. CRM write-back guarantees all activity is going to your CRM. The Outreach browser extension lets you work anywhere with an organized layout.
What do you dislike about the product?
In the three years we've been Outreach customers, our organization has not experienced any negative results or a "downside" of using Outreach. Their client success team has the lowest turnover of all the vendors we use so we have had the same rep since inception.
What problems is the product solving and how is that benefiting you?
We are able to send emails and content more efficiently. Sequences keep us organized with follow-up and next steps. Outreach provides analytics into views and opens of our emails which helps us build more robust content. We can work with Marketing on campaigns and create effective messaging for all roles within our Sales organization. Email activity is captured and synced back to our CRM for visibility across all teams.
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