Outreach Sales Execution Platform
OutreachExternal reviews
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Inside Sales Account Executive and previously worked as a Business Development Representative
What do you like best about the product?
Outreach streamlines the day-to-day sales tasks and makes it easier to keep track of all sales activities in one place. Outreach saves me time and helps improve organization so that you never forget to follow up with a prospect or customer. I find the automation extremely beneficial to building pipeline. The insights that Outreach provides make it easy to tell when a prospect is engaging with your emails and the analytics enable you to tweak your sequences/messaging as needed so that you are performing as efficiently as possible. One of the most helpful aspects of Outreach is the integration with SalesForce because it syncs all of the emails/calls that are made using Outreach into your CRM so that you do not have to manually enter this information.
What do you dislike about the product?
There are not many complaints that I have about Outreach. The chrome extension can become somewhat slow when adding prospects to sequences but the benefits still outweigh the times when the platform is running slowly. Outreach will show you if someone else already has a prospect in sequence (which is super helpful), but it would be nice to see if someone else is prospecting into the same account and I do not believe that this is something that Outreach offers.
What problems is the product solving and how is that benefiting you?
Time management and organization are the biggest problems that are being solved with Outreach. I have been able to save so much time by automating manual emails and am able to better keep track of my day-to-day tasks by using the 360 view. Outreach also helps improve engagement and has helped me re-engage opportunities with prospects that have gone cold.
Recommendations to others considering the product:
If you are looking for a platform that will help save your reps time and improve their productivity, then Outreach is a perfect fit for your organization. The automation is essential to helping build continuous pipeline and the analytics enable you to improve your messaging so that you are performing as efficiently as possible.
I kept hearing about Outreach being the best tool for managing sales cycles, can confirm
What do you like best about the product?
Simple admin and contact management. Flexible sequences that we can easily spin up and experiment with in small iterations. Also really like the clear data and insights on the performance across sequences.
What do you dislike about the product?
I'd like a tighter integration into our CRM, Pipedrive. There are some 3rd-party tools that can bridge the gap, but a native integration would be a major enhancement.
What problems is the product solving and how is that benefiting you?
Mass outreach and tracking of propsects. To be honest, we're a bit shocked how successfully we've been able to connect with high value prospects using Outreach. The easy-to-use interface let's us run lots of small experiments to test what's working and what's not, to ultimately refine our messaging and targets.
One Stop Shop!
What do you like best about the product?
One of the prime features of Outreach is the "bump" feature--to pull up non-responded emails to the front of your inbox around a pre-determined timeline. The other is sqeuncing.
What do you dislike about the product?
I wish that it would stay logged in rather than having to login to often.
What problems is the product solving and how is that benefiting you?
Its clear that what Outreach can help with is not to lose track of potential leads and, therefore, future business.
Great platform if it meets your requirements.
What do you like best about the product?
The majority of fields we wanted to sync via Salesforce worked perfectly. I like the automation of changing a Lead Status based on the interaction within the sequence.
What do you dislike about the product?
More so an internal process and management than an Outreach problem - but Phone call tasks cannot be auto skipped, so if your reps are over capacity the prospect will sit in an idle state until that call is skipped manually or completed. Over time this can add up and become problematic. Absolutely can be maintained and managed by a process though.
What problems is the product solving and how is that benefiting you?
Faster targetted responses to leads and prospects. We can get out tailored messages and track SDR volume much easier within the system than in a spreadsheet or Salesforce.
Great for email cadences
What do you like best about the product?
Creating and managing an email cadence. The flow is simple and is easy for new users to understand.
What do you dislike about the product?
There's no way to manage contacts within Outreach. If you want to add new contacts you have to first upload them to SFDC and then add to a cadence in Outreach. Other software lets you upload contacts directly to a cadence.
What problems is the product solving and how is that benefiting you?
There are times where users haven't asked us to email them. Tools like Pardot restrict you from emailing those contacts. Outreach allows us to email them, as well as track all the messages that our company is sending.
Solid Email Automation Tool
What do you like best about the product?
It's pretty easy to build and run sequences, upload and segment users, and track sequence performance. The support team is also stellar, we've consistently received quick responses during years of using the product.
What do you dislike about the product?
The integration with HubSpot is not particularly robust. It was pretty annoying to keep information in sync between the two systems. Once we got that set up, we haven't really had any issues.
What problems is the product solving and how is that benefiting you?
We use Outreach for outbound email campaigns, primarily for prospecting or feedback.
Outreach is a must have for any salesperson/org
What do you like best about the product?
Outreach has an incredibly simple UI that makes the work of a salesperson incredibly easy to organize/prioritize your day. I honestly cannot imagine not having this technology in any sales job, as it makes task management incredibly easy to handle.
What do you dislike about the product?
If I'm being honest, the only thing I dislike is that there wasn't a proper training session from an Outreach rep. However, that is simply because I was onboarded after the technology was already put into place, and 1:1 account setup/navigation is not a realistic standard.
What problems is the product solving and how is that benefiting you?
As I stated above, outreach takes all the difficulty of managing 100s upon 100s of prospects and condenses it into a manageable workload. Whether that is organizing them into sequences or simply reminding me that I have a due task, it makes sales organizing easier. I now have more time to spend trying to close business rather than figuring out what I need to do with my day.
Platform Making Sales Engagement Possible
What do you like best about the product?
- Nurture: The tools is simple in planning your nurture campaigns
- Reporting: You get minute details and a lot of information for reporting
- Sales Engagement: We have increased our engagement rate because of outreach
- Reporting: You get minute details and a lot of information for reporting
- Sales Engagement: We have increased our engagement rate because of outreach
What do you dislike about the product?
Currently, we feel creating fields on Outreach is a bit complex, they can enhance it for future
What problems is the product solving and how is that benefiting you?
- Meeting Rate
- Conversion Rate
- Open rate of emails
- Conversion Rate
- Open rate of emails
Great way to reach prospects and keep track of lead activity
What do you like best about the product?
The ease of use and support outreach gives.
What do you dislike about the product?
I would want more visibility on specific metrics.
What problems is the product solving and how is that benefiting you?
Never miss a follow-up and being able to track KPIs for my team.
Powerful Tool for Sales Outreach
What do you like best about the product?
Outreach has:
- Great UI
- Easy to use/train new employees
- Bi-directional sync with SFDC
- Easy (ish) Implementation
- Great UI
- Easy to use/train new employees
- Bi-directional sync with SFDC
- Easy (ish) Implementation
What do you dislike about the product?
Outreach can use:
- Better reporting or custom reporting/exporting
- Easier filtering
- Ability to delete users!!
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- Better reporting or custom reporting/exporting
- Easier filtering
- Ability to delete users!!
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What problems is the product solving and how is that benefiting you?
We wanted to grow our business without growing the team immediately. This tool , if implemented correctly and adopted but team, will do that. I feel that is best for true Outbound/cols outreach and nurturing future clients
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