Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool which gives Sales Reps everything they need to focus on their prospects
What do you like best about the product?
Very intuitive UI with nice automations.
What do you dislike about the product?
Sometimes support requests can take time depending on the case.
What problems is the product solving and how is that benefiting you?
Outreach solves the automation of workflows and helps to bucket people logically. Helps to tackle more prospects in a streamlined manner.
One of the best sales platforms I have ever used
What do you like best about the product?
I like that you can reach out to 100's even 1000's of users at once and that you can make rulesets so your team does not send emails repeatedly to contacts so they don't opt-out of emails.
What do you dislike about the product?
I dislike that you cannot make it so that certain prospects cannot be reached out to by other people in the event there are multiple teams on the platform.
What problems is the product solving and how is that benefiting you?
Consistent communication with prospects, sending out event invites with ease, understanding how often a prospect is being touched.
Define your top-of-funnel and prospecting strategy before you buy a tool!
What do you like best about the product?
Easy to customize if you're looking for a simple solution.
What do you dislike about the product?
If you care about efficiency, need a sophisticated solution, or are relying on clean data mapping to Salesforce, you're going to encounter many limitations.
What problems is the product solving and how is that benefiting you?
Driving pipegen -- Outreach has been more useful than GSheets, SFDC lists but its technical limitations keep us from seeing meaningful results. Our implementation is highly customized to prioritize high-converting prospects, but inability to force best practices and add validation rules, as well as an imperfect Salesforce integration, mean most reps are =< 50% to quota.
Recommendations to others considering the product:
Define your top-of-funnel and prospecting strategy, KPIs, etc. before purchasing a tool. My org bought Outreach without defining strategy and related business / systems requirements first. We had to reimplement it entirely after the first year; our instance is hyper-customized and is used in non-standard ways that limit its effectiveness. It's at it's capacity in terms of how much we can bend it to meet our needs. We're sacrificing what our leaders think is the "right" process and customer experience because we bought the wrong tool for our strategy.
Also - even if you have Outreach, use Salesforce as your source of truth for the analytics. The new Team and Sequence Performance reports are solid, but all other reporting in the platform is often inaccurate and the visualisations are so sloppy you can't look at a chart and see what's happening.
Also - even if you have Outreach, use Salesforce as your source of truth for the analytics. The new Team and Sequence Performance reports are solid, but all other reporting in the platform is often inaccurate and the visualisations are so sloppy you can't look at a chart and see what's happening.
Top Sales Engagement Platform
What do you like best about the product?
Sequences, Templates, Dynamic Variables, Call Recording
What do you dislike about the product?
Reporting logic & User Provisioning need improvement
What problems is the product solving and how is that benefiting you?
Outbound Sales Development - Using Outreach to manage our cold contacts and turn them into customers. Having sequences and templates allows us to accelerate the onboarding process
Awesome product, Wish I Knew About It Years Ago
What do you like best about the product?
Ease of use, really powerful insights, super strong customer support team.
What do you dislike about the product?
There are some things that we need the company's help to do which I believe should be self-serve, but to the point above, they are very very responsive when situations like that have come up.
What problems is the product solving and how is that benefiting you?
BD notes to prospects and parties where I want to make sure they see my emails. Benefits include making my life about 5x easier when it comes to automating this process, without any decrease in quality.
Great streamlined app
What do you like best about the product?
Sequencing tools are easy to use, and it is easy to clone campaigns
Support team always very quick to reply and helpful when they do
Support team always very quick to reply and helpful when they do
What do you dislike about the product?
Banner prompting LinkedIn linking is tricky to get rid of!
What problems is the product solving and how is that benefiting you?
Automated sales outreach
Essential to Success of Our Sales Team
What do you like best about the product?
I love that Outreach automates emails/call sequences for more efficient selling. We are able to set up email templates and streamline our communications. By automating and prioritizing all customer communications throughout the sales process, Outreach increases the productivity of our sales team. It empowers them to drive more leads, get more meetings on the books and meet KPIs/revenue goals. The integration with Seismic is another feature I love because our sales team can share all our assets ungated and we can still track who is viewing those assets and for how long. This gives us more insight into what assets are moving the needle.
What do you dislike about the product?
There could be better reporting and integrations. Right now, we are not able to export raw data from total usage.
What problems is the product solving and how is that benefiting you?
We are solving prospect management and making the process more efficient with automation. This tool saves our sales, marketing and customer teams a lot of time.
Recommendations to others considering the product:
I definitely recommend Outreach!
Good product and very helpful
What do you like best about the product?
automation and being able to do a little bit of filtering
What do you dislike about the product?
drafting email. every can get deleted in a clock
What problems is the product solving and how is that benefiting you?
connecting to 3rd party ex. ring dna, using zoom share screen and outreach being slower
Sales Engagement Product for All
What do you like best about the product?
Pros:
- Great UI
- Easy to use
- Evolving analytics
- Calendaring capabilities are excellent for sellers & non-sellers as well
- Fantastic bi-directional sync with SFDC
- Opportunity management is pretty strong
- Account based selling is quite easy to implement
- New CI has some setbacks but it's new so thats expected but our Beta testers are quite happy with the product.
- Great UI
- Easy to use
- Evolving analytics
- Calendaring capabilities are excellent for sellers & non-sellers as well
- Fantastic bi-directional sync with SFDC
- Opportunity management is pretty strong
- Account based selling is quite easy to implement
- New CI has some setbacks but it's new so thats expected but our Beta testers are quite happy with the product.
What do you dislike about the product?
Cons:
- Some of the reports are off at times, but that's easy to fix, considering their integration with SFDC is quite strong.
- Triggers can use a little lift, they're deifnitely better than other sales enagement products but aren't ideally when an account is owned by multiple users (such as an SDR, AE & CSM)
- Calendaring is great but we can't use it on our website if a contact/customer wanted to schedule an immediate meeting with the account owner
- Some of the reports are off at times, but that's easy to fix, considering their integration with SFDC is quite strong.
- Triggers can use a little lift, they're deifnitely better than other sales enagement products but aren't ideally when an account is owned by multiple users (such as an SDR, AE & CSM)
- Calendaring is great but we can't use it on our website if a contact/customer wanted to schedule an immediate meeting with the account owner
What problems is the product solving and how is that benefiting you?
Problems we're solving for:
- Auto-tracking activity
- Consistent follow up
- Not letting inbound leads fall through the cracks
- Account based selling
- Identifying high priority accounts w/o activity & working in tandem with other stakeholders internally to game plan
- Top to funnel conversion to actual business revenue genertaion
Benefits:
- Consistency in revenue generation
- Ability to report on how users are performing & identifying gaps in their knowledge
- Quite easy for users to adapt
- Open API allows us to extract all the necessary data points we need to identify ROI
- Auto-tracking activity
- Consistent follow up
- Not letting inbound leads fall through the cracks
- Account based selling
- Identifying high priority accounts w/o activity & working in tandem with other stakeholders internally to game plan
- Top to funnel conversion to actual business revenue genertaion
Benefits:
- Consistency in revenue generation
- Ability to report on how users are performing & identifying gaps in their knowledge
- Quite easy for users to adapt
- Open API allows us to extract all the necessary data points we need to identify ROI
Recommendations to others considering the product:
It's an excellent product for revenue-generating teams & is definitely a leader in the space.
Good for email automation
What do you like best about the product?
Relatively easy to use platform for one-to-many emails, works well with Salesforce.
What do you dislike about the product?
Being able to export data like "click rates" and "open rates" as a .csv file with contact name/info would make it much more efficient in terms of lead follow up.
What problems is the product solving and how is that benefiting you?
Cold outreach and automating follow up are the main focus, this platform can scale up interactability with quality prospects.
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