Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is a POWERFUL email campaign solution!
What do you like best about the product?
Outreach UI is very user-friendly. Initial setup from an Admin perspective is also user-friendly. Outreach provides live training for all the roles in your organization and has a University where you can complete self-guided study. The reporting functionality gives you a quick snapshot of the activity your reps are completing, what content is working with prospects, and how much pipeline is being generated across all roles in the org. Building a Sequence is easy, and Outreach provides blueprints to help. CRM write-back guarantees all activity is going to your CRM. The Outreach browser extension lets you work anywhere with an organized layout.
What do you dislike about the product?
In the three years we've been Outreach customers, our organization has not experienced any negative results or a "downside" of using Outreach. Their client success team has the lowest turnover of all the vendors we use so we have had the same rep since inception.
What problems is the product solving and how is that benefiting you?
We are able to send emails and content more efficiently. Sequences keep us organized with follow-up and next steps. Outreach provides analytics into views and opens of our emails which helps us build more robust content. We can work with Marketing on campaigns and create effective messaging for all roles within our Sales organization. Email activity is captured and synced back to our CRM for visibility across all teams.
Outreach provides all the insight administrators need to accurately forecast, manage & execute tasks
What do you like best about the product?
What I like best is the ease of configuring other solutions to our Outreach instance. We use ZoomInfo, and it was easy enough to configure the two. It is straightforward for our users to upload data to Outreach from Zoominfo.
What do you dislike about the product?
The interface is clunky. There was an instance where I needed to contact Outreach customer support about a feature issue where the dialer was entering extension numbers I press twice, making it impossible to get to where I needed to be. The interactions with the support team were nice, but it took a while for them to get the bug fixed.
What problems is the product solving and how is that benefiting you?
Trying to make as many smart dials as possible. Outreach allows our reps to maximize the time they spend by giving them access to all the information needed to execute quality cold calls.
Outreach provides great insight
What do you like best about the product?
Outreach allows me to send 1K emails a day and track who opens each email. It allows me to stay organized and gives me insight into each account and lead I am prospecting. I really like the ability to pick exactly what time and day your emails go out.
What do you dislike about the product?
I wish you could see who your leads forward your email to or get a notification that your email was forwarded so I can tell there may be some interest internally.
What problems is the product solving and how is that benefiting you?
I am able to prospect at scale. I have been able to reach thousands of more prospects that I would not have the ability to without Outreach.
Intuitive tool and great implementation team
What do you like best about the product?
The implementation process was really good
What do you dislike about the product?
Does not integrate with LinkedIn seamlessly
What problems is the product solving and how is that benefiting you?
BDR and account executive prospecting. The analytics is superior to the competition.
Great for SDR teams!
What do you like best about the product?
Ability to experiment / test cadence steps
What do you dislike about the product?
I wish there was an editable text option so you could customize cadence steps.
What problems is the product solving and how is that benefiting you?
Email drip sequences, which helps prevent leads from falling through the cracks.
Best tool to execute your email strategy!
What do you like best about the product?
-The variety in the sequence steps - be it a manual email, automated email, LinkedIn, or calling - Outreach is a one-stop-shop platform to organize and personalize it all.
-Scheduling of the emails
-The ability to view all the past conversation
-The ability to integrate with Salesforce that updates it all automatically
-The daily task notification ensures that you are at the top of your activity numbers
-Scheduling of the emails
-The ability to view all the past conversation
-The ability to integrate with Salesforce that updates it all automatically
-The daily task notification ensures that you are at the top of your activity numbers
What do you dislike about the product?
Just one thing: Whenever the task section is closed on the right, I get redirected to the Tasks tab again.
It becomes a little annoying especially when you are on a 'Sequence/Prospect' tab; you close the task on the right and you are taken to the 'Tasks' tab again
It becomes a little annoying especially when you are on a 'Sequence/Prospect' tab; you close the task on the right and you are taken to the 'Tasks' tab again
What problems is the product solving and how is that benefiting you?
-Email scheduling and tracking
-Automatic follow-ups
-Calling via Outreach
-It's like a prospect/email management system
-Automatic follow-ups
-Calling via Outreach
-It's like a prospect/email management system
I am an SDR tasked with breaking into the biggest enterprises.
What do you like best about the product?
I've used outreach for the last six months. Huge time saver. I like that it auto-populates fields from CRM and integrates with Gmail.
What do you dislike about the product?
I wish there could be more if-then options. For instance, in a sequence, say there is a step where you have a linkedin task to connect. if they accept your request, then one thing happens, if not, another step populates.
another example would be if the contact doesn't have a phone number. there could be an alternative trajectory based on the field being complete/not complete.
would also like more automation and customization based on variables. for instance, IF the {{company}} falls within XX vertical, then populate this messaging/image/use case/ social proof examples.
another example would be if the contact doesn't have a phone number. there could be an alternative trajectory based on the field being complete/not complete.
would also like more automation and customization based on variables. for instance, IF the {{company}} falls within XX vertical, then populate this messaging/image/use case/ social proof examples.
What problems is the product solving and how is that benefiting you?
I can't always schedule emails to be scheduled to be sent in G-mail integration. I don't have trouble doing that within the Outreach platform, though.
Snippets aren't easy to integrate. It's difficult to modify a pre-set sequence to fit your specific targets without cloning the sequence and making the edits.
Snippets aren't easy to integrate. It's difficult to modify a pre-set sequence to fit your specific targets without cloning the sequence and making the edits.
Awesome experience and very easy to use!
What do you like best about the product?
Easy to access the details we need. It's like all in one platform.
What do you dislike about the product?
Whenever there's an error on the platform, but since Outreach has excellent customer service support, the issue has been quickly resolved.
What problems is the product solving and how is that benefiting you?
The sequence of contacts. I realized that it's easy to resolve since we have many articles on the help page as well as customer support.
Balancing Personalization with Automation.
What do you like best about the product?
I like the activity feed a lot. It helps me understand when my emails are opened which ensures they made it to a valid inbox. When I see an email I sent 2 months ago get opened there's a good chance that person is ready to engage (or re-engage). I also like that it has direct integration with Terminus Chat and Email Experiences and of course Salesforce CRM. The automation allows me to send 10x the number of emails while also seeing and editing them before they go out so I can add a bit of personalization to a canned email. The task management side of the tool is great! I know exactly what I need to do each morning because outreach tells me - you can also schedule email sends so it arrives at the best time for the recipients time zone!
What do you dislike about the product?
Outreach doesn't have link tracking. We use another tool that gives me those insights but if I were using outreach stand alone, I'd want insight into links that were opened in addition to web tracking. plenty of other tools can help with this so I wouldn't say this is a deal-breaker. I also had issues with the extension for outreach - it didn't want to play nicely with some of my other extensions but eventually, I was able to reinstall everything in a particular order so I could still leverage everything. Took about 10 minutes to troubleshoot with outreach support which is fantastic!
What problems is the product solving and how is that benefiting you?
Outbounding at scale while maintaining the balance between personalization and automation. Outreach allows me to do this in an organized way via sequences and tasks. If you want to make sure you call someone 3 days after an email, outreach will remind you on the 3rd day. Without this tool I'd essentially be sending very scripted (canned emails) one at a time racing to hit send to as many people as possible. With this tool I have time back in my day to take a more sophisticated approach while also casting a wide net.
Recommendations to others considering the product:
Make sure you look at their integrations as it relates to your current and/or future tech stack. I'd also have a marketing person dedicated to creating specific email templates and sequences since they usually write better emails anyway. :)
Most useful tool for any SDR
What do you like best about the product?
Easy to track and see prospect's activity. Connects with outlook, salesforce, and other tools. Easy to train incoming SDR's how to use this tool. Support answers messages quickly and they are actually helpful.
What do you dislike about the product?
Emails and calls don't go through at times.
What problems is the product solving and how is that benefiting you?
Prospect activity. Seeing how many prospects open our emails and click on our links. Connecting them to salesforce when a demo is booked. Overall just making my life easier
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