Outreach Sales Execution Platform
OutreachExternal reviews
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User-Friendly and Efficient
What do you like best about the product?
Prospecting is challenging, but the platform gives you all the tools to be successful. I really like how efficient it makes my day. I am able to prioritize the tasks I would like to complete rather than getting lost in the shuffle.
What do you dislike about the product?
Don't like that some emails don't send right away.
What problems is the product solving and how is that benefiting you?
Not really any problems persay. I would say the main benefits are being more efficient and prioritizing the outreach that is important to me.
Pivotal Tool for our Prospecting and Success
What do you like best about the product?
Ease of use for end-users, ability to configure based on profiles / roles, integration within salesforce (plugin) and gsuite. Easy admin process for profiles, permissions, etc. Also, Outreach support is top-notch. I really appreciate their chat feature and how quickly tickets are resolved.
What do you dislike about the product?
Limitations to reporting are often a challenge within our org.
What problems is the product solving and how is that benefiting you?
Identifying key areas for prospecting and outreach to potential customers, new customers, existing customers. Leveraging email templates and sequences. Marketing outreach and sequencing.
Technical functionality all there, but too many "back doors"
What do you like best about the product?
Ability to automate follow-ups, drill down into sequence/step performance
What do you dislike about the product?
Too many back doors in the platform, where you can get to one page from multiple different other pages
What problems is the product solving and how is that benefiting you?
Automating follow-ups, driving greater email velocity at top of funnel
Recommendations to others considering the product:
Be ready to have a person on your team "own" the platform
Fantastic insights for our team
What do you like best about the product?
Analysis and sequencing abilities; the SFDC integration directly in the app; the overlay w/Gmail
What do you dislike about the product?
Sometimes the SFDC sync can be a bit slow, and you wonder if it is frozen; the back end UI is so customizable that it is almost cumbersome to find some fields.
What problems is the product solving and how is that benefiting you?
Used Outreach to replace another tracking tool, and the metrics are being captured to increase SDR output quality.
The analysis has shown that our open rates are actually significantly lower than we thought, and the messaging we are using needed a complete overhaul.
The analysis has shown that our open rates are actually significantly lower than we thought, and the messaging we are using needed a complete overhaul.
Recommendations to others considering the product:
This tool is great for organizations looking to amplify their sales analysis game. If you don't have someone on your team with Salesforce Admin-level knowledge, you may want to purchase the advanced integration as it is quite a decent amount of heavy lifting - especially if you have a customized Salesforce instance.
Good service all around
What do you like best about the product?
I've been using Outreach for 5+ years now. I've watched them grow from a small startup to an enterprise company seemingly overnight.
I like that they listen to their customers, they have a well-integrated platform, and they generally make things easier.
I like that they listen to their customers, they have a well-integrated platform, and they generally make things easier.
What do you dislike about the product?
-Their cost keep climbing
-They only will allow seats for individual users rather than important functions at our company (ex. support@xyx.com, sales@xyz.com, legal@xyz.com). We've been asking for a while to allow this, but they won't budge. Because of this, we need multiple vendors with function overlap.
-They are pushy with their sales - tons of upselling pressure.
- It is a pain to add seats. Each time we email our sales rep, they send us to support, three support people separately reach out, the sales person sends a document, and then all of them apologize for the hasle. Happened the last 4 times we added seats.
-They only will allow seats for individual users rather than important functions at our company (ex. support@xyx.com, sales@xyz.com, legal@xyz.com). We've been asking for a while to allow this, but they won't budge. Because of this, we need multiple vendors with function overlap.
-They are pushy with their sales - tons of upselling pressure.
- It is a pain to add seats. Each time we email our sales rep, they send us to support, three support people separately reach out, the sales person sends a document, and then all of them apologize for the hasle. Happened the last 4 times we added seats.
What problems is the product solving and how is that benefiting you?
We have been able to gain visibility into our outbound and inbound sales processes, automate key functions and prioritize warmer opps. We also have been able to customize/scale messaging while sending in bulk.
Good, could be better but good
What do you like best about the product?
The platform design and the analytics it gives
What do you dislike about the product?
Some steps are not automated, for bigger campaigns, this is really annoying
What problems is the product solving and how is that benefiting you?
The problems would be easier access to customers contacts and benefits would be, more info an possibilities
Recommendations to others considering the product:
Be patient; it haves its perks, and even though sometimes it seems like there is no other option, just take a moment to think another way to do it
Detailed instructions from super friendly support
What do you like best about the product?
Very smooth handoff to other members :)
What do you dislike about the product?
No option to give support five stars! :)
What problems is the product solving and how is that benefiting you?
Calendar link glitch that was very hard to catch because it doesn't always happen. Even though that's the case, support was able to get to the bottom of it and we were able to fix it on our end!
Can't imagine sales without it
What do you like best about the product?
Sales engagement platforms have completely revolutionized sales, especially sales development. I can't imagine prospecting without them. And Outreach is by far the best sales engagement platform on the market. Outreach offers a simple experience to its users (literally add someone to sequence and start tasks!) but also provides the most robust experience for more experienced users who want to find little efficiencies to transform their day (i.e. follow-up sequences to manage responses, edit steps to make sequence adjustments on the fly). It's also the best for admins/managers who want not only to understand high-level metrics like open rates & response rates, but also want to dig into those replies and metrics to better understand what's driving them. Other platforms don't offer anything like what Outreach can offer - it's a no-brainer for anyone who understands sales engagement.
What do you dislike about the product?
Outreach/sales engagement in general requires time and effort to maintain that isn't immediately easy to see. For example, sales email content hasn't historically been something companies have staffed, but it becomes an opportunity to take Outreach to the next level if you staff it right.
What problems is the product solving and how is that benefiting you?
We manage our entire SDR team's day to day out of Outreach, allowing them to prospect to specific personas and verticals with very little training or enablement. When used correctly, we've seen our ability to get responses & book meetings skyrocket.
Incredibly powerful tool for sales success.
What do you like best about the product?
I love how efficient and effective it is. I've made thousands of dollars from this tool. Sending out these highly personalized emails at scale has been huge for developing my sales career and strengthening our sales.
What do you dislike about the product?
Main thing: font does not look like a regular, non automatic email's. It's a small but important detail. Another element: being able to edit messaging while a contact is in sequence. Eg. if I'm reaching a company about endpoint protection, I want to be able to swap out an existing email in sequence to them with a new endpoint update, etc. These are the main things I see as room for improvement.
What problems is the product solving and how is that benefiting you?
Being able to reach people en masse, in a customized way. The benefits have been substantially greater customer engagement, prospect engagement, and outstanding results in business development efforts as a result.
Easy to use and very intuitive!
What do you like best about the product?
The UI is easy to understand and the left hand nav bar makes it easy to keep track of where things are. Also the reporting is each to drill down into.
What do you dislike about the product?
Could really use the ability to clone prospects.
What problems is the product solving and how is that benefiting you?
Heavy prospecting and sequencing are what I use it for. The graphical interface makes it easy to see which ones are bounced or successful.
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