Outreach Sales Execution Platform
OutreachExternal reviews
3,496 reviews
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Very easy to use! Stellar customer support
What do you like best about the product?
Outreach customer support is the best. I love the detailed step-by-step instructions and Loom videos send that address my problem directly and help me solve it so I can learn.
What do you dislike about the product?
The Meetings booked reporting is messy. I cannot tell how many meetings are booked with each rep.
What problems is the product solving and how is that benefiting you?
Automation of our sales outreach! So much time saved. People don't respond till about the 3rd email sent.
Solid tool, but missing key database features.
What do you like best about the product?
Overall, Outreach is really intuitive for our Sales reps. It's straightforward and easy to use. Plus, it empowers them in their outreach and helps them track prospects as well.
What do you dislike about the product?
Outreach has some work to do on the database side of things. It should be easier to identify, bulk revise, etc. prospects than it currently is. However, this does not impact our Sales team from fully utilizing the tool.
What problems is the product solving and how is that benefiting you?
As mentioned above, we're facing some database tracking issues - nothing major however. It would be nice if it integrated with Pardot instead of Salesforce, though.
Simple and straightforward
What do you like best about the product?
Customizability to edit details as needed and imagined.
What do you dislike about the product?
A bit of a learning curve but what tool doesn't? Plenty of video tutorials and help articles.
What problems is the product solving and how is that benefiting you?
Our Sales team can use it as much or little as they want by customizing their sequences to how they like to work.
A complete sales enablement platform
What do you like best about the product?
Outreach.io is a complete platform for the sales team. It is excellent for SDRs/BDRs. The best part is how you can organize sequences with different communication channels all in one, how you can measure the effectiveness of your sequences, channels, and each member's performance.
What do you dislike about the product?
UI can be difficult to understand sometimes, especially in the settings part but they have a great support team that can help you with any question or issue.
What problems is the product solving and how is that benefiting you?
This is our everyday outbound sales platform. We stopped using tools that were not meant to be for outbound sales. Now our outbound sales are organized/automated and simplified. Hundred of hours saved, we stay compliant, and we have better visibility overall.
Tech Review: Outreach
What do you like best about the product?
- customer service responsive
- does as promised
- does as promised
What do you dislike about the product?
- amounts of bugs on the platform
- not as scalable as we would like it (depends upon use case and volume of emails)
-sentiment analysis is structured in a way that makes it useless
- bad experience with integration (can't trust some of them)
- not as scalable as we would like it (depends upon use case and volume of emails)
-sentiment analysis is structured in a way that makes it useless
- bad experience with integration (can't trust some of them)
What problems is the product solving and how is that benefiting you?
- Automate and personalize sales campaigns.
- Manage all prospecting activities in one place.
- Manage all prospecting activities in one place.
Recommendations to others considering the product:
Review your scalability needs and if it fits.
Great tool which gives Sales Reps everything they need to focus on their prospects
What do you like best about the product?
Very intuitive UI with nice automations.
What do you dislike about the product?
Sometimes support requests can take time depending on the case.
What problems is the product solving and how is that benefiting you?
Outreach solves the automation of workflows and helps to bucket people logically. Helps to tackle more prospects in a streamlined manner.
One of the best sales platforms I have ever used
What do you like best about the product?
I like that you can reach out to 100's even 1000's of users at once and that you can make rulesets so your team does not send emails repeatedly to contacts so they don't opt-out of emails.
What do you dislike about the product?
I dislike that you cannot make it so that certain prospects cannot be reached out to by other people in the event there are multiple teams on the platform.
What problems is the product solving and how is that benefiting you?
Consistent communication with prospects, sending out event invites with ease, understanding how often a prospect is being touched.
Define your top-of-funnel and prospecting strategy before you buy a tool!
What do you like best about the product?
Easy to customize if you're looking for a simple solution.
What do you dislike about the product?
If you care about efficiency, need a sophisticated solution, or are relying on clean data mapping to Salesforce, you're going to encounter many limitations.
What problems is the product solving and how is that benefiting you?
Driving pipegen -- Outreach has been more useful than GSheets, SFDC lists but its technical limitations keep us from seeing meaningful results. Our implementation is highly customized to prioritize high-converting prospects, but inability to force best practices and add validation rules, as well as an imperfect Salesforce integration, mean most reps are =< 50% to quota.
Recommendations to others considering the product:
Define your top-of-funnel and prospecting strategy, KPIs, etc. before purchasing a tool. My org bought Outreach without defining strategy and related business / systems requirements first. We had to reimplement it entirely after the first year; our instance is hyper-customized and is used in non-standard ways that limit its effectiveness. It's at it's capacity in terms of how much we can bend it to meet our needs. We're sacrificing what our leaders think is the "right" process and customer experience because we bought the wrong tool for our strategy.
Also - even if you have Outreach, use Salesforce as your source of truth for the analytics. The new Team and Sequence Performance reports are solid, but all other reporting in the platform is often inaccurate and the visualisations are so sloppy you can't look at a chart and see what's happening.
Also - even if you have Outreach, use Salesforce as your source of truth for the analytics. The new Team and Sequence Performance reports are solid, but all other reporting in the platform is often inaccurate and the visualisations are so sloppy you can't look at a chart and see what's happening.
Top Sales Engagement Platform
What do you like best about the product?
Sequences, Templates, Dynamic Variables, Call Recording
What do you dislike about the product?
Reporting logic & User Provisioning need improvement
What problems is the product solving and how is that benefiting you?
Outbound Sales Development - Using Outreach to manage our cold contacts and turn them into customers. Having sequences and templates allows us to accelerate the onboarding process
Awesome product, Wish I Knew About It Years Ago
What do you like best about the product?
Ease of use, really powerful insights, super strong customer support team.
What do you dislike about the product?
There are some things that we need the company's help to do which I believe should be self-serve, but to the point above, they are very very responsive when situations like that have come up.
What problems is the product solving and how is that benefiting you?
BD notes to prospects and parties where I want to make sure they see my emails. Benefits include making my life about 5x easier when it comes to automating this process, without any decrease in quality.
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