Outreach Sales Execution Platform
OutreachExternal reviews
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Making reaching out simpler, faster, better.
What do you like best about the product?
It helps me keep my contacts organized. I don't need to use post-its to remind myslef to reach out to a customer; Outreach does that for me.
What do you dislike about the product?
So far, I have not encountered a downside.
What problems is the product solving and how is that benefiting you?
I am keeping track of contacts, frequency, best times to call.
Recommendations to others considering the product:
Get it! Outreach has made my working life so easy. It's easy to learn and easy to use.
Great program that helps keep everyone organized in the same way!
What do you like best about the product?
Task creation, task mode, connecting of people based on accounts
What do you dislike about the product?
Search function stinks, prospect notes section needs to expand out to be MUCH easier to use as running record, using with gmail and reply f/u sequences needs to work much more consistently.
What problems is the product solving and how is that benefiting you?
Not letting prospects fall through the cracks, ever. Keeping up with people to have follow up conversations that make sense. Meeting people where they want to be met as far as email only or email/call, etc.
Recommendations to others considering the product:
It will help your team stay on top of tasks and not let anyone fall through the cracks. It is easy to see how emails/sequences are performing and update accordingly.
Best Sales Engagement tool ever
What do you like best about the product?
Outreach Integrated with CRM in a fantastic way. Moreover, all the prospect communication is effectively stored and accessed.
What do you dislike about the product?
There are very few Admin level alterations possible.
What problems is the product solving and how is that benefiting you?
I'm managing all the prospects and recording all the communication on Outreach itself.
A Business Development Essential
What do you like best about the product?
The robustness and scope of the Outreach platform can help a small startup get off the ground or enable a booming enterprise to grow its book of business.
What do you dislike about the product?
My biggest dislike is the filtering systems. It works for the basics that a new hire might be responsible for but when you start getting fancy with your methods you end up turning elsewhere to organize your lists.
What problems is the product solving and how is that benefiting you?
Problem: Need an all-in-one platform to store and engage with accounts and contacts
Benefits: I have over 30,000 contacts in my Outreach database and can email, SMS, call, or leave a voicemail with them in just a few clicks
Benefits: I have over 30,000 contacts in my Outreach database and can email, SMS, call, or leave a voicemail with them in just a few clicks
A great Sales Automation Tool
What do you like best about the product?
I think the most recent updates to the reporting have been a needed improvement. I think this helps the managers of the tool see performance in more detail.
What do you dislike about the product?
Sometimes help is needed to better tweak the settings and deeper configurations of the tool.
What problems is the product solving and how is that benefiting you?
Need a way to automate and elevate our outreach to prospects and inquiries vs. old-school email.
Pretty good! a little confusing at times
What do you like best about the product?
I like that I can save templates and snippets. The Gmail integration is excellent, and it's cool that I can see how many times they opened the email. Also, the customer support chat is GREAT! Everyone I've spoken to has gone above and beyond to help me.
What do you dislike about the product?
Some things on the platform aren't super intuitive, like the sequences or prospect information.
What problems is the product solving and how is that benefiting you?
I'm saving time using the templates and google calendar integration
Great cadence platform
What do you like best about the product?
Helps my team prioritize their day with tasks. No need to keep a separate list of who needs a call back.
What do you dislike about the product?
Hard to schedule sequences ahead of time.
What problems is the product solving and how is that benefiting you?
Organizing the multiple outbound campaigns the team is working on. It's easy to see which sequence a prospect is in when they're going through their task list.
Outreach Review
What do you like best about the product?
The ease of use for multitasking - I can have a set of tasks queued up and still review numbers for the week at the same time.
What do you dislike about the product?
Sometimes when I hang up from a phone call of the notes that I had been recording get deleted.
What problems is the product solving and how is that benefiting you?
productivity is certainly higher, keeping track of numbers is easy and very easy to compare stats with colleagues to keep on the right track
Recommendations to others considering the product:
Click around for a bit to familiarize yourself with the software, it's a learn as you go type of training.
Adds time, but very handy tool, with expert and prompt support service.
What do you like best about the product?
1. Personal assistant/manager that prompts me of pending/upcoming tasks so I don't have to keep track
2. Email tracking metrics
3. Access to peers' sequences and content
4. Ease of use
2. Email tracking metrics
3. Access to peers' sequences and content
4. Ease of use
What do you dislike about the product?
1. Adding/Moving steps - should be able to add a step at any stage of the sequence and also easily move a step to any stage in the sequence
2. Glitches on the plug-in after executing tasks - often, does not reflect correct info and requires multiple attempts at executing the task
3. Call glitches - call button stops working and starts working only after restarting PC (not just the app)
4. Selecting tasks (to execute) should be made easy by tapping, rather than checking off the tiny boxes
2. Glitches on the plug-in after executing tasks - often, does not reflect correct info and requires multiple attempts at executing the task
3. Call glitches - call button stops working and starts working only after restarting PC (not just the app)
4. Selecting tasks (to execute) should be made easy by tapping, rather than checking off the tiny boxes
What problems is the product solving and how is that benefiting you?
1. Personal assistant/manager that prompts me of pending/upcoming tasks so I don't have to keep track
2. Email tracking metrics
3. Access to peers' sequences and content
2. Email tracking metrics
3. Access to peers' sequences and content
Outreach is my favorite tool in our tech stack
What do you like best about the product?
The reporting is clear and easy to use. Your customer success team is always so help and willing to solve my issues.
What do you dislike about the product?
It does require a lot of copy maintenance. Recommendations would be helpful.
What problems is the product solving and how is that benefiting you?
Automating our touchpoints throughout our user network. It streamlines this activity!
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