Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool for Outbound and Inbound Follow-up
What do you like best about the product?
Sequences are very solid for sales with Salesforce integration
What do you dislike about the product?
I do wish it was more visual like some automation tools
What problems is the product solving and how is that benefiting you?
Sales outreach tracked in salesforce with all activities
Great product but the support could be better
What do you like best about the product?
It's a really great tool for automated sequences, monitoring communications between reps and customers, and managing follow up tasks.
What do you dislike about the product?
Sometimes we wait several days to hear back from their support team and I have to follow up just to get a reply. Also they've changed reps on us so many times that I've stopped trying to keep track. Basically as they've gotten larger we're no longer "feeling the love".
What problems is the product solving and how is that benefiting you?
Our revenue has grown substantially in the time since we started using Outreach. It has allowed us to scale our customer engagement and lead generation initiatives.
Very good productivity and efficiency tool to automate the sales outreaching process
What do you like best about the product?
the process automation, the fact it reminds me what to do next in the task area and the email view indication
What do you dislike about the product?
It is somehow cumbersome to navigate and remember where to go to perform some everyday actions such as remove a lead from a sequence
What problems is the product solving and how is that benefiting you?
Problem solved: a lot of manual, reiterative work Benefits: automation and insights (ab testing)
Recommendations to others considering the product:
Outreach works very well as an extension to SFDC to automate your prospect engagement in a very efficient manner. It saves tons of time, especially when you have a large number of contacts/prospects you are looking to interact with and the template tool is genious because it lets you add a specific portion as requoired per email
The best prospecting platform for a data driven team
What do you like best about the product?
Outreach is best in class for reporting and analytics when it comes to our sales intelligence. They release new features on an impressive cadence that allows our opps team to keep a strong pulse on how our sequences and reps are performing.
What do you dislike about the product?
The most frustrating part of using the data is that a good chunk of the exciting insights cannot be synced to Salesforce. They only allow 10% of your user base to have admin licenses, so if multiple executives and managers want to see the insights and manipulate them, they would need a full user license (which is not affordable as a reporting tool).
What problems is the product solving and how is that benefiting you?
Outreach allows us to look at multiple sequences against one another while also looking at how each rep performs with that sequence.
This tool is amazing. For sequencing it is a great tool
What do you like best about the product?
The sequencing is the best part. And the integragtion with salesforce works like gem
What do you dislike about the product?
The Ui can be better. Sometimes it seems outdated
What problems is the product solving and how is that benefiting you?
N/A
Saves Time..Most of the Time
What do you like best about the product?
Automating emails for this kind of job is the biggest time saver in the world
What do you dislike about the product?
- that i have to manually type in a time and am/pm when sequencing someone for the future
- that one offs count toward my 200 sequence cap if i send them before all my sequences are out
- throttling
- that one offs count toward my 200 sequence cap if i send them before all my sequences are out
- throttling
What problems is the product solving and how is that benefiting you?
mass emailing. saves time
Pretty Solid Tool
What do you like best about the product?
The interface is really easy to use, next steps section helps our reps manage day to day tasks and not lose anything through the cracks, analytics are pretty detailed, and the integration into Gmail is really intuitive.
What do you dislike about the product?
Asks me to reset my password way too often, doesn't have a dialer on top of Salesforce (have to open up a contact in Outreach in order to call them)
What problems is the product solving and how is that benefiting you?
Basically all of sales development runs on Outreach with the exception of prospecting research. Once we actually start attempting to engage with someone we run it all through Outreach. Makes personalization as scale realistic to achieve.
Recommendations to others considering the product:
None
Helpful customer service, useful tool
What do you like best about the product?
To put it in context, I've mostly worked with Outreach and it's integration with Salesforce. Their customer service is beneficial and quickly provided support to get me moving past some obstacles that were preventing the integration with Salesforce from working the way we needed it to work, with queues and syncing.
What do you dislike about the product?
Very functional tool, and I believe the cadence functionality is useful, although I'm not part of the Sales team.
What problems is the product solving and how is that benefiting you?
Leads syncing from Salesforce into Outreach, and back.
Recommendations to others considering the product:
Utilize their customer service!
A huge boost in productivity
What do you like best about the product?
Thoughtfully organized, easy to navigate, and feature-rich. The Outreach platform is everything you need and want in a sales automation tool. I especially like its tracking abilities and analytics on live templates and campaigns.
What do you dislike about the product?
There have been a few bugs that have impacted my ability to use the chrome extension (mostly formatting issues and making the compose window too large). Also, one thing that is quite annoying is how often the passwords expire and how often you have to update the extension. The send with outreach button in Gmail disappears once a week - where you then have to re-login into the Outreach platform, and refresh gmail again. Every time the Outreach plug is updated you also have to refresh. Not a huge deal but I think the process for passwords and pushing out updates could be improved.
What problems is the product solving and how is that benefiting you?
Maximizing our teams reach capabilities, we have seen an increase in dials, and email volume. It also has recording capabilities which makes calls very coachable.
Outreach Review
What do you like best about the product?
Customizable features, like snippets, SMS and email templates, user groups, and prospect lists
What do you dislike about the product?
Lack of reporting, both in real time and past tense. Reporting is limited to a reactionary response to trends and/or issues
What problems is the product solving and how is that benefiting you?
SDR workflow optimization and speed to lead. It's easy to track who's excelling where and to find users who are struggling and need more attention/training
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