Outreach Sales Execution Platform
OutreachExternal reviews
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Good, could be better but good
What do you like best about the product?
The platform design and the analytics it gives
What do you dislike about the product?
Some steps are not automated, for bigger campaigns, this is really annoying
What problems is the product solving and how is that benefiting you?
The problems would be easier access to customers contacts and benefits would be, more info an possibilities
Recommendations to others considering the product:
Be patient; it haves its perks, and even though sometimes it seems like there is no other option, just take a moment to think another way to do it
Detailed instructions from super friendly support
What do you like best about the product?
Very smooth handoff to other members :)
What do you dislike about the product?
No option to give support five stars! :)
What problems is the product solving and how is that benefiting you?
Calendar link glitch that was very hard to catch because it doesn't always happen. Even though that's the case, support was able to get to the bottom of it and we were able to fix it on our end!
Can't imagine sales without it
What do you like best about the product?
Sales engagement platforms have completely revolutionized sales, especially sales development. I can't imagine prospecting without them. And Outreach is by far the best sales engagement platform on the market. Outreach offers a simple experience to its users (literally add someone to sequence and start tasks!) but also provides the most robust experience for more experienced users who want to find little efficiencies to transform their day (i.e. follow-up sequences to manage responses, edit steps to make sequence adjustments on the fly). It's also the best for admins/managers who want not only to understand high-level metrics like open rates & response rates, but also want to dig into those replies and metrics to better understand what's driving them. Other platforms don't offer anything like what Outreach can offer - it's a no-brainer for anyone who understands sales engagement.
What do you dislike about the product?
Outreach/sales engagement in general requires time and effort to maintain that isn't immediately easy to see. For example, sales email content hasn't historically been something companies have staffed, but it becomes an opportunity to take Outreach to the next level if you staff it right.
What problems is the product solving and how is that benefiting you?
We manage our entire SDR team's day to day out of Outreach, allowing them to prospect to specific personas and verticals with very little training or enablement. When used correctly, we've seen our ability to get responses & book meetings skyrocket.
Incredibly powerful tool for sales success.
What do you like best about the product?
I love how efficient and effective it is. I've made thousands of dollars from this tool. Sending out these highly personalized emails at scale has been huge for developing my sales career and strengthening our sales.
What do you dislike about the product?
Main thing: font does not look like a regular, non automatic email's. It's a small but important detail. Another element: being able to edit messaging while a contact is in sequence. Eg. if I'm reaching a company about endpoint protection, I want to be able to swap out an existing email in sequence to them with a new endpoint update, etc. These are the main things I see as room for improvement.
What problems is the product solving and how is that benefiting you?
Being able to reach people en masse, in a customized way. The benefits have been substantially greater customer engagement, prospect engagement, and outstanding results in business development efforts as a result.
Easy to use and very intuitive!
What do you like best about the product?
The UI is easy to understand and the left hand nav bar makes it easy to keep track of where things are. Also the reporting is each to drill down into.
What do you dislike about the product?
Could really use the ability to clone prospects.
What problems is the product solving and how is that benefiting you?
Heavy prospecting and sequencing are what I use it for. The graphical interface makes it easy to see which ones are bounced or successful.
Making reaching out simpler, faster, better.
What do you like best about the product?
It helps me keep my contacts organized. I don't need to use post-its to remind myslef to reach out to a customer; Outreach does that for me.
What do you dislike about the product?
So far, I have not encountered a downside.
What problems is the product solving and how is that benefiting you?
I am keeping track of contacts, frequency, best times to call.
Recommendations to others considering the product:
Get it! Outreach has made my working life so easy. It's easy to learn and easy to use.
Great program that helps keep everyone organized in the same way!
What do you like best about the product?
Task creation, task mode, connecting of people based on accounts
What do you dislike about the product?
Search function stinks, prospect notes section needs to expand out to be MUCH easier to use as running record, using with gmail and reply f/u sequences needs to work much more consistently.
What problems is the product solving and how is that benefiting you?
Not letting prospects fall through the cracks, ever. Keeping up with people to have follow up conversations that make sense. Meeting people where they want to be met as far as email only or email/call, etc.
Recommendations to others considering the product:
It will help your team stay on top of tasks and not let anyone fall through the cracks. It is easy to see how emails/sequences are performing and update accordingly.
Best Sales Engagement tool ever
What do you like best about the product?
Outreach Integrated with CRM in a fantastic way. Moreover, all the prospect communication is effectively stored and accessed.
What do you dislike about the product?
There are very few Admin level alterations possible.
What problems is the product solving and how is that benefiting you?
I'm managing all the prospects and recording all the communication on Outreach itself.
A Business Development Essential
What do you like best about the product?
The robustness and scope of the Outreach platform can help a small startup get off the ground or enable a booming enterprise to grow its book of business.
What do you dislike about the product?
My biggest dislike is the filtering systems. It works for the basics that a new hire might be responsible for but when you start getting fancy with your methods you end up turning elsewhere to organize your lists.
What problems is the product solving and how is that benefiting you?
Problem: Need an all-in-one platform to store and engage with accounts and contacts
Benefits: I have over 30,000 contacts in my Outreach database and can email, SMS, call, or leave a voicemail with them in just a few clicks
Benefits: I have over 30,000 contacts in my Outreach database and can email, SMS, call, or leave a voicemail with them in just a few clicks
A great Sales Automation Tool
What do you like best about the product?
I think the most recent updates to the reporting have been a needed improvement. I think this helps the managers of the tool see performance in more detail.
What do you dislike about the product?
Sometimes help is needed to better tweak the settings and deeper configurations of the tool.
What problems is the product solving and how is that benefiting you?
Need a way to automate and elevate our outreach to prospects and inquiries vs. old-school email.
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