Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is a game changer!
What do you like best about the product?
I am able to move quickly across so many channels of communication
What do you dislike about the product?
The bugs that come up but the chat has helped extremely with that.
What problems is the product solving and how is that benefiting you?
Tracking all communications and keeping it organized in an actionable way.
Recommendations to others considering the product:
Use the chat feature and make sure you are getting all the uses out of Outreach.
Time Saver
What do you like best about the product?
I like the ability of my team to have the sequences shared so that they all can run their own business per DGR.
What do you dislike about the product?
I wish there was a better way to collaborate on sequence creation. Having to create in Google and then copy and paste over into them is a time suck. I would be so helpful if they had a collaboration feature during sequence creation.
What problems is the product solving and how is that benefiting you?
We were able to increase our number of campaigns and target personas with the correct message and increase our open rates and meetings set.
SDR World with Outreach
What do you like best about the product?
The thing I like the most is the possibility to create sequences and snippets
What do you dislike about the product?
Sometimes poor sync with gmail (when sending emails directly from gmail, these are not tracked on Outreach).
What problems is the product solving and how is that benefiting you?
Outreach saves lots of time and help with the daily organisation
Recommendations to others considering the product:
I would recommend using this tool
All must have features are available on Outreach
What do you like best about the product?
There was a list of 6 top must-have features that the team used are must haves for prospecting and engaging with customers. Each of these features functioned flawlessly and were very intuitive to use.
The features included: Calendaring .Reminders, templates, SFDC integration, and Send Later
The features included: Calendaring .Reminders, templates, SFDC integration, and Send Later
What do you dislike about the product?
Takes a lot of time to set up and implement. It requires a team to configure it the right way for your organization. I wish it could be optimized "right out of the box"
What problems is the product solving and how is that benefiting you?
It eliminates the need to call prospects manually and keep track of many tasks and activities. The team can focus on efficiency rather than keeping track of all the detailed tasks that they need to do. It has also improved quality and follow-through with sequencing.
Would Purchase Again
What do you like best about the product?
Pretty easy to administer and get people up and running. You can set more complex flows and triggers as the business grows and learns how to best leverage the platform.
What do you dislike about the product?
Account Manager continuity. It comes with the growth Outreach continues to experience but it would be nice to have an AM for longer than 6 months.
What problems is the product solving and how is that benefiting you?
Activity tracking. Sequence development. A/B testing. Visibility into what steps are being viewed, tasks that are remaining unattended, full reporting back into SFDC.
Outreach makes my life 10x easier.
What do you like best about the product?
I love using Outreach as a Sales Ops Coordinator because I can write the email copy and content for the SDRs, knowing that it was agreed upon with marketing, and feel confident my reps will be successful. Outreach takes the monotonous tasks of re-writing the same emails repeatedly and allows the SDRs on our team to focus on dials and conversions.
What do you dislike about the product?
There is some work up front for the results you want on the backend, but it's worth the time investment. My only feature request is to run reporting on snippets and templates and see which ones were most recently or most widely used.
What problems is the product solving and how is that benefiting you?
We are using Outreach to solve consistent messaging issues, beta-test CTAs, and report on SDR activity.
Has helped us accelerate the pipleline
What do you like best about the product?
The accountability to tasks. Our team is kept on track
What do you dislike about the product?
Reporting function. Needs work. I don't like that it sucks in non user data.
What problems is the product solving and how is that benefiting you?
Keeping our reps focused on working prospects in a strategic way.
Recommendations to others considering the product:
Get a content team in place prior and decide how you are going to maintain the content.
Powerful Prospecting Platform with Impressive Road Map
What do you like best about the product?
As a BusDev manager, I greatly appreciate the ability to manage the team, have visibility to both activity and results, and the ability to scale our outreach to prospects.
What do you dislike about the product?
The integration with Dynamics 365 CRM could be better. We get a good number of duplicates from Outreach. This is not entirely Outreach's fault, but the process of identifying and connecting to matching records in D365 could be better.
What problems is the product solving and how is that benefiting you?
The ability to get metrics on our BusDev team provides insights into the level of effort and what activity drives conversion to meetings/touches with prospects. Also, we now have the ability to track all prospect touches, test the effectiveness of different messaging, and connect via multiple channels in a post-COVID world allows us to drive toward a best practice methodology.
Recommendations to others considering the product:
I believe Outreach is an excellent prospecting platform and a tremendous value.
Best overall SEP on the market
What do you like best about the product?
Checks all the standard SEP boxes, ability to add prospects to a sequence via email reply, market-leading browser extension provides great flexibility for different workflows, lots of granular admin settings, good integrations with common tools, easy for admins and end-users to ramp up, superior conversational AI compared to all other SEPs
What do you dislike about the product?
Browser extension could be overwhelming for some users, more data model flexibility would be great (although most SEPs are in the same boat), customer success is clearly lacking compared to other top SEPs (ie. Salesloft)
What problems is the product solving and how is that benefiting you?
Prospect engagement and tracking, messaging optimization, sales development reporting
Great sales automation
What do you like best about the product?
It has a lot of features to automate the process for SDR's. The tool does a lot; it is exceptionally robust
What do you dislike about the product?
You can get lost in this tool. It is important to know how to use the functionality of this tool to be able to get the most out of it. My team members and I still struggle with this.
What problems is the product solving and how is that benefiting you?
Call automation, sequencing,
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