Outreach Sales Execution Platform
OutreachExternal reviews
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Saves Time..Most of the Time
What do you like best about the product?
Automating emails for this kind of job is the biggest time saver in the world
What do you dislike about the product?
- that i have to manually type in a time and am/pm when sequencing someone for the future
- that one offs count toward my 200 sequence cap if i send them before all my sequences are out
- throttling
- that one offs count toward my 200 sequence cap if i send them before all my sequences are out
- throttling
What problems is the product solving and how is that benefiting you?
mass emailing. saves time
Pretty Solid Tool
What do you like best about the product?
The interface is really easy to use, next steps section helps our reps manage day to day tasks and not lose anything through the cracks, analytics are pretty detailed, and the integration into Gmail is really intuitive.
What do you dislike about the product?
Asks me to reset my password way too often, doesn't have a dialer on top of Salesforce (have to open up a contact in Outreach in order to call them)
What problems is the product solving and how is that benefiting you?
Basically all of sales development runs on Outreach with the exception of prospecting research. Once we actually start attempting to engage with someone we run it all through Outreach. Makes personalization as scale realistic to achieve.
Recommendations to others considering the product:
None
Helpful customer service, useful tool
What do you like best about the product?
To put it in context, I've mostly worked with Outreach and it's integration with Salesforce. Their customer service is beneficial and quickly provided support to get me moving past some obstacles that were preventing the integration with Salesforce from working the way we needed it to work, with queues and syncing.
What do you dislike about the product?
Very functional tool, and I believe the cadence functionality is useful, although I'm not part of the Sales team.
What problems is the product solving and how is that benefiting you?
Leads syncing from Salesforce into Outreach, and back.
Recommendations to others considering the product:
Utilize their customer service!
A huge boost in productivity
What do you like best about the product?
Thoughtfully organized, easy to navigate, and feature-rich. The Outreach platform is everything you need and want in a sales automation tool. I especially like its tracking abilities and analytics on live templates and campaigns.
What do you dislike about the product?
There have been a few bugs that have impacted my ability to use the chrome extension (mostly formatting issues and making the compose window too large). Also, one thing that is quite annoying is how often the passwords expire and how often you have to update the extension. The send with outreach button in Gmail disappears once a week - where you then have to re-login into the Outreach platform, and refresh gmail again. Every time the Outreach plug is updated you also have to refresh. Not a huge deal but I think the process for passwords and pushing out updates could be improved.
What problems is the product solving and how is that benefiting you?
Maximizing our teams reach capabilities, we have seen an increase in dials, and email volume. It also has recording capabilities which makes calls very coachable.
Outreach Review
What do you like best about the product?
Customizable features, like snippets, SMS and email templates, user groups, and prospect lists
What do you dislike about the product?
Lack of reporting, both in real time and past tense. Reporting is limited to a reactionary response to trends and/or issues
What problems is the product solving and how is that benefiting you?
SDR workflow optimization and speed to lead. It's easy to track who's excelling where and to find users who are struggling and need more attention/training
Outreach is a game changer!
What do you like best about the product?
I am able to move quickly across so many channels of communication
What do you dislike about the product?
The bugs that come up but the chat has helped extremely with that.
What problems is the product solving and how is that benefiting you?
Tracking all communications and keeping it organized in an actionable way.
Recommendations to others considering the product:
Use the chat feature and make sure you are getting all the uses out of Outreach.
Time Saver
What do you like best about the product?
I like the ability of my team to have the sequences shared so that they all can run their own business per DGR.
What do you dislike about the product?
I wish there was a better way to collaborate on sequence creation. Having to create in Google and then copy and paste over into them is a time suck. I would be so helpful if they had a collaboration feature during sequence creation.
What problems is the product solving and how is that benefiting you?
We were able to increase our number of campaigns and target personas with the correct message and increase our open rates and meetings set.
SDR World with Outreach
What do you like best about the product?
The thing I like the most is the possibility to create sequences and snippets
What do you dislike about the product?
Sometimes poor sync with gmail (when sending emails directly from gmail, these are not tracked on Outreach).
What problems is the product solving and how is that benefiting you?
Outreach saves lots of time and help with the daily organisation
Recommendations to others considering the product:
I would recommend using this tool
All must have features are available on Outreach
What do you like best about the product?
There was a list of 6 top must-have features that the team used are must haves for prospecting and engaging with customers. Each of these features functioned flawlessly and were very intuitive to use.
The features included: Calendaring .Reminders, templates, SFDC integration, and Send Later
The features included: Calendaring .Reminders, templates, SFDC integration, and Send Later
What do you dislike about the product?
Takes a lot of time to set up and implement. It requires a team to configure it the right way for your organization. I wish it could be optimized "right out of the box"
What problems is the product solving and how is that benefiting you?
It eliminates the need to call prospects manually and keep track of many tasks and activities. The team can focus on efficiency rather than keeping track of all the detailed tasks that they need to do. It has also improved quality and follow-through with sequencing.
Would Purchase Again
What do you like best about the product?
Pretty easy to administer and get people up and running. You can set more complex flows and triggers as the business grows and learns how to best leverage the platform.
What do you dislike about the product?
Account Manager continuity. It comes with the growth Outreach continues to experience but it would be nice to have an AM for longer than 6 months.
What problems is the product solving and how is that benefiting you?
Activity tracking. Sequence development. A/B testing. Visibility into what steps are being viewed, tasks that are remaining unattended, full reporting back into SFDC.
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