Outreach Sales Execution Platform
OutreachExternal reviews
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Allows my sales team to rapidly scale
What do you like best about the product?
- Initiative and easy to use
- Fantastic reporting for management so that we can see what's working and where we need to improve
- Ability to reach contacts at scale
- Seamless integration into the other systems that we use i.e. Salesforce and Bombora
- Fantastic reporting for management so that we can see what's working and where we need to improve
- Ability to reach contacts at scale
- Seamless integration into the other systems that we use i.e. Salesforce and Bombora
What do you dislike about the product?
- Appears to be a high turnover of account managers, so our rep keeps changing without notification
What problems is the product solving and how is that benefiting you?
- Contacting multiple stakeholders without massive manual efforts
- Sending through highly personalised emails using variables
- Gaining great insight into the performance of our teams and sequences
- Sending through highly personalised emails using variables
- Gaining great insight into the performance of our teams and sequences
Recommendations to others considering the product:
Highly recommend it.
Powerful and well designed
What do you like best about the product?
The sequence designer is excellent. Salesforce integration is very reliable.
What do you dislike about the product?
After a year I can't see any faults with the product.
What problems is the product solving and how is that benefiting you?
Outbound intent and marketing outreach.
Working with Outreach as a Salesforce manager
What do you like best about the product?
Easy to build sequences
Easy to set automatic process inside the sequences
Knowledge materials
Great support
Can set a get working method for Inside sales or for any sales department during the covid period
Easy to set automatic process inside the sequences
Knowledge materials
Great support
Can set a get working method for Inside sales or for any sales department during the covid period
What do you dislike about the product?
Integration with Salesforce, it a totally other platform and cause issues with the business who don't understand that Outreach is very limited platform comparing to Salesforce
What problems is the product solving and how is that benefiting you?
Help Inside sales to prioritize their work and have a standard way for the entire team
okay product that's prone to bugs with bad customer service/support
What do you like best about the product?
Makes sales people more efficient at their job
What do you dislike about the product?
The Outreach CSMs and support teams are not helpful when problems arise
What problems is the product solving and how is that benefiting you?
sales velocity
Recommendations to others considering the product:
be ready to invest a lot into in-house technical support staff and revenue operations, assume outreach support and CSM will not fix your problems
Phenomenal Sales Engagement Platform / Partner
What do you like best about the product?
The product delivered on its core promise - helping our Sales team book more meetings with prospects while allowing them to spend more time on down-funnel value add activities. Beyond the platform, I've genuinely appreciated the collaboration with Outreach's broader team, who epitomize the "partner, not a vendor" mantra.
What do you dislike about the product?
There have been no significant downsides to the platform. It has delivered on promises made to the team during our evaluation process.
What problems is the product solving and how is that benefiting you?
Increase two-way communication with Enterprise prospects and book more meetings. We have been able to realize that goal.
App works great and the support is good.
What do you like best about the product?
The support is responsive, especially by our AE.
What do you dislike about the product?
Nothing sticks out. We have had some major issues but they were addressed quickly.
What problems is the product solving and how is that benefiting you?
Responding to customers in a timely manner.
#1 Lead Engagement platform
What do you like best about the product?
Ease of use and integrations with other platforms.
What do you dislike about the product?
Not having a native power / parallel dialler inbuilt.
What problems is the product solving and how is that benefiting you?
Increase conversion rate and scale our business
Great for Sales Teams
What do you like best about the product?
Outreach has a great UI and valuable conversation insights.
What do you dislike about the product?
You have to may annually without being able to test the platform.
What problems is the product solving and how is that benefiting you?
We ended up purchasing two accounts and never ended up using them much. Our campaign goals did not align with Outreach.
Outreach Review
What do you like best about the product?
Great way to help the team process their prospect lists
What do you dislike about the product?
Reporting. I wishe there were better reporting tools that integrated better within Salesforce. OR at least whatever the reporting you see in Outreach, it pushes over into Salesforce as well. Its in two spots now and management doesn't like that.
What problems is the product solving and how is that benefiting you?
helping the team better organizae their prospecting lists
Recommendations to others considering the product:
Better Reporting capabilities that can flow back and forth between Salesforce and Outreach
Powerful, great tool, needs reporting supplement
What do you like best about the product?
The user experience is clear and straitforward.
What do you dislike about the product?
The metrics could be a lot more in depth and clear, like metrics for snippets, more insightful dashboards into what reps care about.
What problems is the product solving and how is that benefiting you?
Selling and messaging a complex product set, integrating with CRM and activity tracking. More efficient SDR workflow realized with Outreach.
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