Outreach Sales Execution Platform
OutreachExternal reviews
3,496 reviews
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Outreach makes my life 10x easier.
What do you like best about the product?
I love using Outreach as a Sales Ops Coordinator because I can write the email copy and content for the SDRs, knowing that it was agreed upon with marketing, and feel confident my reps will be successful. Outreach takes the monotonous tasks of re-writing the same emails repeatedly and allows the SDRs on our team to focus on dials and conversions.
What do you dislike about the product?
There is some work up front for the results you want on the backend, but it's worth the time investment. My only feature request is to run reporting on snippets and templates and see which ones were most recently or most widely used.
What problems is the product solving and how is that benefiting you?
We are using Outreach to solve consistent messaging issues, beta-test CTAs, and report on SDR activity.
Has helped us accelerate the pipleline
What do you like best about the product?
The accountability to tasks. Our team is kept on track
What do you dislike about the product?
Reporting function. Needs work. I don't like that it sucks in non user data.
What problems is the product solving and how is that benefiting you?
Keeping our reps focused on working prospects in a strategic way.
Recommendations to others considering the product:
Get a content team in place prior and decide how you are going to maintain the content.
Powerful Prospecting Platform with Impressive Road Map
What do you like best about the product?
As a BusDev manager, I greatly appreciate the ability to manage the team, have visibility to both activity and results, and the ability to scale our outreach to prospects.
What do you dislike about the product?
The integration with Dynamics 365 CRM could be better. We get a good number of duplicates from Outreach. This is not entirely Outreach's fault, but the process of identifying and connecting to matching records in D365 could be better.
What problems is the product solving and how is that benefiting you?
The ability to get metrics on our BusDev team provides insights into the level of effort and what activity drives conversion to meetings/touches with prospects. Also, we now have the ability to track all prospect touches, test the effectiveness of different messaging, and connect via multiple channels in a post-COVID world allows us to drive toward a best practice methodology.
Recommendations to others considering the product:
I believe Outreach is an excellent prospecting platform and a tremendous value.
Best overall SEP on the market
What do you like best about the product?
Checks all the standard SEP boxes, ability to add prospects to a sequence via email reply, market-leading browser extension provides great flexibility for different workflows, lots of granular admin settings, good integrations with common tools, easy for admins and end-users to ramp up, superior conversational AI compared to all other SEPs
What do you dislike about the product?
Browser extension could be overwhelming for some users, more data model flexibility would be great (although most SEPs are in the same boat), customer success is clearly lacking compared to other top SEPs (ie. Salesloft)
What problems is the product solving and how is that benefiting you?
Prospect engagement and tracking, messaging optimization, sales development reporting
Great sales automation
What do you like best about the product?
It has a lot of features to automate the process for SDR's. The tool does a lot; it is exceptionally robust
What do you dislike about the product?
You can get lost in this tool. It is important to know how to use the functionality of this tool to be able to get the most out of it. My team members and I still struggle with this.
What problems is the product solving and how is that benefiting you?
Call automation, sequencing,
Seamless, organized, maximizing time allocation for revenue generating tasks.
What do you like best about the product?
Sequences and templates, logging into Salesforce.
What do you dislike about the product?
Signature - Doesn't create my signature format.
What problems is the product solving and how is that benefiting you?
I am maximizing lead generation, reaching ideal customer profile efficiently.
Recommendations to others considering the product:
Vet out Support
Outreach: Making sales processes easy
What do you like best about the product?
- Insights: The insights you get about each of your campaigns, really makes a huge difference
- Email Outreach: Your process is simple if you can use the clone's provided by their team
- Support: I am happy with the way their team supported us in the entire process
- Email Outreach: Your process is simple if you can use the clone's provided by their team
- Support: I am happy with the way their team supported us in the entire process
What do you dislike about the product?
Integration: I would have enjoyed their integration with Hubspot being smooth, currently I am a bit confused.
What problems is the product solving and how is that benefiting you?
Sales outreach and increasing meeting flows.
Powerful Platform
What do you like best about the product?
Robust CRM integration, powerful automation
What do you dislike about the product?
Integrated aggregate reporting is inconsistent, often buggy
What problems is the product solving and how is that benefiting you?
Increase in rep activity, organization, and experimentation
The most important platform for business development globally
What do you like best about the product?
1 . User friendly - it has put the sales development rep right at the heart of its design.
2. Technology allows you to very quickly scale a message to multiple prospects
3. Very easy for me to manage multiple sequences for content creation with the team
2. Technology allows you to very quickly scale a message to multiple prospects
3. Very easy for me to manage multiple sequences for content creation with the team
What do you dislike about the product?
-I would like a better integration with salesforce to see reps open and reply rates
-I would like to see more automated triggers that pushes a prospect into a sequence automatically if they for example opened an email 3+ times (all the rep has to do then is call and not have to complete the task of moving a prospect from one sequence to another)
-I would like to see more automated triggers that pushes a prospect into a sequence automatically if they for example opened an email 3+ times (all the rep has to do then is call and not have to complete the task of moving a prospect from one sequence to another)
What problems is the product solving and how is that benefiting you?
The ability to manage what message lands with a prospect and how important ICP sequences are
Great sales enablement tool!
What do you like best about the product?
I've now used Outreach at two organizations and it's been a major boost in making my reps more efficient. The recent reporting enhancements were major improvements and provide valuable insights into various aspects of my team's day-to-day work. I prefer the interface to others I've used and my teams have been able to quickly get down the basics and use the knowledge base resources to improve their skills and understanding of the platform.
What do you dislike about the product?
Currently, lead imports into Outreach from SFDC are best done through a contact list. Unfortunately, SFDC limits the number of filters on contact lists and this presents challenges when refining lead lists. Importing to Outreach via reports is possible, but the process is less user-friendly and it's not a great long-term solution.
It would be great to have a drag and drop feature built into sequence creation, too. Edits are time-consuming.
It would be great to have a drag and drop feature built into sequence creation, too. Edits are time-consuming.
What problems is the product solving and how is that benefiting you?
Maintaining clear activity records in SFDC is much easier with Outreach and the visibility between my outbound and closing team is key.
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