Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Great sales enablement tool!
What do you like best about the product?
I've now used Outreach at two organizations and it's been a major boost in making my reps more efficient. The recent reporting enhancements were major improvements and provide valuable insights into various aspects of my team's day-to-day work. I prefer the interface to others I've used and my teams have been able to quickly get down the basics and use the knowledge base resources to improve their skills and understanding of the platform.
What do you dislike about the product?
Currently, lead imports into Outreach from SFDC are best done through a contact list. Unfortunately, SFDC limits the number of filters on contact lists and this presents challenges when refining lead lists. Importing to Outreach via reports is possible, but the process is less user-friendly and it's not a great long-term solution.
It would be great to have a drag and drop feature built into sequence creation, too. Edits are time-consuming.
It would be great to have a drag and drop feature built into sequence creation, too. Edits are time-consuming.
What problems is the product solving and how is that benefiting you?
Maintaining clear activity records in SFDC is much easier with Outreach and the visibility between my outbound and closing team is key.
SVP Sales
What do you like best about the product?
Outreach makes it easy for sales and marketing to build and deploy custom content to large waves of prospects. Including tracking and dynamic content for LinkedIn has also greatly reduced the amount of time and systems we need to use.
What do you dislike about the product?
Support is scare + needs significant improvement, help guides provide little guidance and reporting leaves something to be desired. There are also frequent, time-based sequence errors that require attention causing a bit of a hiccup in productivity.
What problems is the product solving and how is that benefiting you?
Creating and tracking custom fields and custom content are simple - monitoring results are helpful.
Great for quickly finding and contacting prospects and clients
What do you like best about the product?
Being able to use templates and sniippets to automatically send emails and set up sequences
What do you dislike about the product?
How you get to today's tasks etc. the flow isn't user friendly I don't think
What problems is the product solving and how is that benefiting you?
Contacting multiple contacts at once and managing prospects
Outreach is a great product with great people
What do you like best about the product?
Ease of use, analytics, and the UI of the platform
Also, their Account Management team is excellent, and Tech Support also is very rapid.
Also, their Account Management team is excellent, and Tech Support also is very rapid.
What do you dislike about the product?
There are too many issues with their servers. Hopefully, they will solve this soon.
What problems is the product solving and how is that benefiting you?
It is the scaling of a growing SDR team that needs to reach out to many prospects while still being personal.
As our team makes many cold outbound efforts, a tool like Outreach is essential.
As our team makes many cold outbound efforts, a tool like Outreach is essential.
Efficiency
What do you like best about the product?
Increased efficiency and oversight enables teams to get more done with same/less time resource
What do you dislike about the product?
Some functionality is clunky and could do with optimisation - particularly regarding search functionality
What problems is the product solving and how is that benefiting you?
Smaller team able to perform to the level of a much larger one
Great tool for SDR activities
What do you like best about the product?
Easy to keep track of all outbound SDR tasks across different channels
What do you dislike about the product?
Outreach does what it is designed to do really well
Nothing major to complain about
Perhaps it would be better if there is an easy way to create follow-up tasks for prospects after they respond
Nothing major to complain about
Perhaps it would be better if there is an easy way to create follow-up tasks for prospects after they respond
What problems is the product solving and how is that benefiting you?
With Outreach, I can make sure that I will consistently follow up with all my prospects
Allows my sales team to rapidly scale
What do you like best about the product?
- Initiative and easy to use
- Fantastic reporting for management so that we can see what's working and where we need to improve
- Ability to reach contacts at scale
- Seamless integration into the other systems that we use i.e. Salesforce and Bombora
- Fantastic reporting for management so that we can see what's working and where we need to improve
- Ability to reach contacts at scale
- Seamless integration into the other systems that we use i.e. Salesforce and Bombora
What do you dislike about the product?
- Appears to be a high turnover of account managers, so our rep keeps changing without notification
What problems is the product solving and how is that benefiting you?
- Contacting multiple stakeholders without massive manual efforts
- Sending through highly personalised emails using variables
- Gaining great insight into the performance of our teams and sequences
- Sending through highly personalised emails using variables
- Gaining great insight into the performance of our teams and sequences
Recommendations to others considering the product:
Highly recommend it.
Powerful and well designed
What do you like best about the product?
The sequence designer is excellent. Salesforce integration is very reliable.
What do you dislike about the product?
After a year I can't see any faults with the product.
What problems is the product solving and how is that benefiting you?
Outbound intent and marketing outreach.
Working with Outreach as a Salesforce manager
What do you like best about the product?
Easy to build sequences
Easy to set automatic process inside the sequences
Knowledge materials
Great support
Can set a get working method for Inside sales or for any sales department during the covid period
Easy to set automatic process inside the sequences
Knowledge materials
Great support
Can set a get working method for Inside sales or for any sales department during the covid period
What do you dislike about the product?
Integration with Salesforce, it a totally other platform and cause issues with the business who don't understand that Outreach is very limited platform comparing to Salesforce
What problems is the product solving and how is that benefiting you?
Help Inside sales to prioritize their work and have a standard way for the entire team
okay product that's prone to bugs with bad customer service/support
What do you like best about the product?
Makes sales people more efficient at their job
What do you dislike about the product?
The Outreach CSMs and support teams are not helpful when problems arise
What problems is the product solving and how is that benefiting you?
sales velocity
Recommendations to others considering the product:
be ready to invest a lot into in-house technical support staff and revenue operations, assume outreach support and CSM will not fix your problems
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