Outreach Sales Execution Platform
OutreachExternal reviews
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Essential for SDRs
What do you like best about the product?
Outreach makes it extremely easy to run a sales reps day out of. I like to ability to have task management, calls, & email sequencing in the same area.
What do you dislike about the product?
Outreach's call quality can be low at times
What problems is the product solving and how is that benefiting you?
SDR productivity, task management, sequencing, & pipeline management. We've seen SDR performance and meetings book increase drastically
Sales Operations Manager
What do you like best about the product?
Managing the entire outbound and top-of-funnel lead generation process.
What do you dislike about the product?
Feature and setting nomenclature inside the Outreach platform can often be unique to SDR work and doesn't necessarily align with other industry-standard tools like Salesforce or Hubspot. That being said, this is hardly a staller, as Outreach University and the Outreach Knowledge Base are fantastic and more than compensate!
What problems is the product solving and how is that benefiting you?
Easily managing all outbound email campaigns with ease of use for associated tasks for our Go-To-Market team's workflow.
High engagement and growing user base from internal teams. Even using Outreach to sync email activity with the Salesforce plugin with the Solution Engineering team.
High engagement and growing user base from internal teams. Even using Outreach to sync email activity with the Salesforce plugin with the Solution Engineering team.
Recommendations to others considering the product:
I strongly advise having someone on your team devoted to managing the Outreach platform. Think of them as a Salesforce Admin meets Sales Engagement Manager.
Must Have For Any Inside Seller
What do you like best about the product?
The ability to manage tasks and time effectively.
What do you dislike about the product?
It can be overwhelming to some at first but not a deal-breaker.
What problems is the product solving and how is that benefiting you?
We want to have one source of truth for all sales activity and we now have that. Along with our integration with Dynamics, we have a clear picture of what happens at an account, contact, and opportunity level.
Sr. Director of Business Development
What do you like best about the product?
Ease of use and reporting - implementation and Outreach University
What do you dislike about the product?
Not to many things, only wish I could easily look someone up even if I did not have the exact spelling or company name
What problems is the product solving and how is that benefiting you?
much easier to report on activity also love the ability to automate emails
Can't prospect without it.
What do you like best about the product?
The ability to organise all prospecting efforts through one platform. Can easily get visibility into everything, as well as metrics and insights. Easier to navigate for me compared to SFDC.
What do you dislike about the product?
There could be more potential with using variables in a syntax type formula.
What problems is the product solving and how is that benefiting you?
Being able to organise and scale all my prospecting efforts, but also look back on previous timeframes to reflect.
Solid Tool
What do you like best about the product?
Integrations and ease of use, statistics
What do you dislike about the product?
pricing, sales process, need for custom fields
What problems is the product solving and how is that benefiting you?
email cadence automation. we can scale out prospect contacts
Recommendations to others considering the product:
make sure the onboarding process delivers on expectations
Outreach is a powerful tool, but make sure you need a powerful tool!
What do you like best about the product?
Great customer support
Full email sequencing capabilities
Friendly to multiple users/SDRs
Full email sequencing capabilities
Friendly to multiple users/SDRs
What do you dislike about the product?
Lacks granular reporting
Is expensive (there are cheaper alternatives)
Bugs occur on a monthly basis
Is expensive (there are cheaper alternatives)
Bugs occur on a monthly basis
What problems is the product solving and how is that benefiting you?
Use case: cold outbound email sequences
Benefit: perfect for that need!
Benefit: perfect for that need!
The Best All Inclusive Sales Tool
What do you like best about the product?
The amazing UX & workflow of calls & emails
What do you dislike about the product?
When I'm on a live call, another call rings instead of sending it directly to voicemail. This didn't happen before but now it is & that's annoying.
What problems is the product solving and how is that benefiting you?
Sales engagement, tracking prospects to a tee, bulk compose email
Outreach.io is a must have for all sales organizations
What do you like best about the product?
I have used Outreach.io for 3 years, and I won't ever work a day without it. The sequencing feature alone keeps our AEs from missing important touch points along the sales path, and our Success Managers proactive connections are scheduled and completed months in advance. The integrations with SalesForce, Gmail, and Drift are seamless and efficient. Management can utilize Outreach metrics to push our teams production to the next level with powerful insights. Our team simply cannot exist without Outreach, and I won't work for a company that doesn't have it in place.
What do you dislike about the product?
The only downside to Outreach.io is the very aggressive bounce limit placed on outbound emails. While I appreciate the aid in keeping our email domain out of the spam folder, shutting down Outreach for 24 hours is a bit much.
What problems is the product solving and how is that benefiting you?
Our team is able to proactively cover over 3500 customers in short order, and our outbound sales teams and BDRs are so much more focused on deals that can close versus chasing dead deals. This platform pays for itself within months of deployment.
Best in class for sales engagement
What do you like best about the product?
Outreach has great integrations with Salesforce, Microsoft Outlook, and sales lead tools.
What do you dislike about the product?
The Outreach administrative user interface for setting up sequences and producing reports could use improvements. That's where it lags behind SalesLoft a bit. Creating and editing sequences can be a chore.
What problems is the product solving and how is that benefiting you?
Outreach is especially effective for inside sales and sales development prospecting. It helps you to implement a focused, discipline sales methodology and messaging with a tightly managed team. If you don't have a tightly managed inside team and sales methodology, with consistent reinforcement from the line managers, it's a lot tougher to realize success. Outside sales is particularly limited by how much benefit they can gain, because they aren't always in front of a screen and you can't track face-to-face interactions/follow-ups with a tool like this.
Recommendations to others considering the product:
Outreach compares favorably to SalesLoft, and really shines with its Outlook, Gmail, and calendar integrations. That's what makes it #1 for me. I would not recommend adopting a tool like this if you aren't prepared to integrate it fully into your sales methodology, training, and daily management practices. Without that, you will fail.
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