Outreach Sales Execution Platform
OutreachExternal reviews
3,496 reviews
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App works great and the support is good.
What do you like best about the product?
The support is responsive, especially by our AE.
What do you dislike about the product?
Nothing sticks out. We have had some major issues but they were addressed quickly.
What problems is the product solving and how is that benefiting you?
Responding to customers in a timely manner.
#1 Lead Engagement platform
What do you like best about the product?
Ease of use and integrations with other platforms.
What do you dislike about the product?
Not having a native power / parallel dialler inbuilt.
What problems is the product solving and how is that benefiting you?
Increase conversion rate and scale our business
Great for Sales Teams
What do you like best about the product?
Outreach has a great UI and valuable conversation insights.
What do you dislike about the product?
You have to may annually without being able to test the platform.
What problems is the product solving and how is that benefiting you?
We ended up purchasing two accounts and never ended up using them much. Our campaign goals did not align with Outreach.
Outreach Review
What do you like best about the product?
Great way to help the team process their prospect lists
What do you dislike about the product?
Reporting. I wishe there were better reporting tools that integrated better within Salesforce. OR at least whatever the reporting you see in Outreach, it pushes over into Salesforce as well. Its in two spots now and management doesn't like that.
What problems is the product solving and how is that benefiting you?
helping the team better organizae their prospecting lists
Recommendations to others considering the product:
Better Reporting capabilities that can flow back and forth between Salesforce and Outreach
Powerful, great tool, needs reporting supplement
What do you like best about the product?
The user experience is clear and straitforward.
What do you dislike about the product?
The metrics could be a lot more in depth and clear, like metrics for snippets, more insightful dashboards into what reps care about.
What problems is the product solving and how is that benefiting you?
Selling and messaging a complex product set, integrating with CRM and activity tracking. More efficient SDR workflow realized with Outreach.
Thee Jeff McCready Review
What do you like best about the product?
I love the sequences and insight into each prospect
What do you dislike about the product?
There are no dislikes at this time. I like everything.
What problems is the product solving and how is that benefiting you?
I like the ability to contact multiple propects. Templates are easily accessed to put into Gmail. The visibility to see who is interacting with emails.
Recommendations to others considering the product:
I would give it a try
Not as intuitive as I would like, but gets the job done
What do you like best about the product?
Allows my reps to automate their emails and keep them organized with daily tasks for prospecting, as well as measuring effectiveness / open rates / reply rates for our outbound messaging.
What do you dislike about the product?
It doesn't have the most intuitive reporting, doesn't notify me when there are outlier data points, so it makes it challenging to analyze for insights unless I spend all day in the data.
What problems is the product solving and how is that benefiting you?
Reps save time with automated templates, snippets, and sequences. Ability to see how messages perform and what our read and response rates are for outgoing prospecting messages.
Great tool for cold calling, prospect management, and general initial outreach
What do you like best about the product?
the amount of time it saves me and lets fewer items fall through the cracks
What do you dislike about the product?
The data insights aren't there yet, and not a good overall CRM.
What problems is the product solving and how is that benefiting you?
Increase prospecting and overall outreach. Has helped me get in touch and follow up with many more businesses.
Outreach helps me organize all client-facing efforts on a daily basis.
What do you like best about the product?
Tasks and Especially sequences. They make sure I never let a contact fall by the wayside.
What do you dislike about the product?
Some of the dialing processes can be difficult. There have been bugs with connecting to my phone and getting a dial going. Right now, that is smooth, though.
What problems is the product solving and how is that benefiting you?
I'm setting up my day for success by having all tasks laid out for me and adapting on the go as new ones pop up (as they inevitably do).
The automated assistant everyone needs
What do you like best about the product?
Keeps my reps accountable for their activity
What do you dislike about the product?
Relies on reps to stay organized and log correctly or data is inaccurate
What problems is the product solving and how is that benefiting you?
Outreach enables us to be more strategic in our outbound motion. Allows for ease of sharing scripting that is working across the team.
Recommendations to others considering the product:
Develop an organization strategy at the outset or your content libraries will turn into the wild west
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