Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is a must have for sales teams!
What do you like best about the product?
The sequences help our sales team be successful and time efficient!
What do you dislike about the product?
The lack of differentiation between leads and contacts in the system - having them all be under "prospects" is slightly annoying
What problems is the product solving and how is that benefiting you?
It's easier for our new hires to ramp up quickly with sequences they can clone and personalize for their business.
My team can not live, work, succeed without the Outreach
What do you like best about the product?
Outreach is the nucleus to our 'sales tools' universe. Even though we are all remote, it allows us to collaborate on best messaging (templates and snippets) it also has 5X'd our outbound prospecting success. The UI is super intuitive and the in-app chat is a life saver. Hands down, the best customer service in the game ;)
What do you dislike about the product?
Wish more companies had integrations into Outreach, like Allego and Recapped.io (get with it guys!!)
What problems is the product solving and how is that benefiting you?
Outreach helps with both top of funnel (prospecting) and bottom of funnel activity - consistent messaging during sales process (and after).. we have a welcome/transition sequence that ensures no communications hit the floor between closed-won and implementation. Outreach then allows us to see what works (and what doesn't) so that we can continously refine our messaging... let the data tell the story!
Outreach's help with growing sales
What do you like best about the product?
It takes the thinking out of managing a pipeline, lots of integration, and data to review. It sets your day up for you so you can focus more on selling.
What do you dislike about the product?
The integrations can be tricky - not blaming them for it as it could be our CRM. More hands-on onboarding would be helpful without having to pay.
What problems is the product solving and how is that benefiting you?
Automation, track what emails perform well, provide structure to the sales team.
Recommendations to others considering the product:
Scope out CRM and integrations first to ensure they properly work.
Insights & Integrations made easy
What do you like best about the product?
The insights provided by Outreach for prospects are fantastic. The ability to track both engagement and outreach frequency to a prospect enables me to alter sequences and cadence steps to optimize the campaign. The Outreach 360 functionality is very impressive, along with real-time engagement updates.
The platform integrates with many other platforms, making it easy to link in with CRM and Prospecting applications.
The platform integrates with many other platforms, making it easy to link in with CRM and Prospecting applications.
What do you dislike about the product?
Outreach's automation capabilities are a huge time saver, but if there are edits to be made, then this does take manual effort. I would suggest ensuring data integrity processes are at a high standard before designing workflows.
Tracking outbound call making is time consuming. Each step requires a number of fields to be filled - not ideal for large campaigns.
Tracking outbound call making is time consuming. Each step requires a number of fields to be filled - not ideal for large campaigns.
What problems is the product solving and how is that benefiting you?
Outreach has enabled us to segment prospects for various campaigns using the "triggers" functionality and design cadence steps accordingly. The ability to manage large volumes of prospects across multiple campaigns at ease, has ensured optimal efficiency.
The ability to send automated emails en masse also allows for prospect engagement even during times of extended PTO.
The ability to send automated emails en masse also allows for prospect engagement even during times of extended PTO.
Recommendations to others considering the product:
Try to leverage as much of the functionality within Outreach as possible. Spend time in planning and managing the data quality before using Outreach. Look at the integrations available with Outreach and decide which ones work best for your business.
Reduces Workload while increasing productivity
What do you like best about the product?
I particularly like the Chrome extension, which allows for the quick transfer of prospects and that from SalesForce to Outreach, and from the likes of Zoom Info. Tracking opens rates and clicks is also really beneficial to allow me to focus my time on prospects that have interacted with content.
What do you dislike about the product?
Not being able to archive sequences that are disabled.
What problems is the product solving and how is that benefiting you?
Time, I have more time to get on with activities instead of composing and copy/paste emails to prospects. This allows me to focus my time on prospects that engage rather than everyone. The integrations with LinkedIn and tasks within OutReach make life a lot easier also.
Outreach is like a to do list for Sales reps
What do you like best about the product?
Orgnised. It is much more organised than using spreadsheets, or just the CRM. Outreach super charges SDRs to increase productivity and to focus on the most engaged prospects
What do you dislike about the product?
Reporting and analysis. In the last year they have made huge improvements but you can never do with too much analysis
What problems is the product solving and how is that benefiting you?
Making sure we have x number of touchpoints, making sure our messaging is personalised, and making sure we don't miss anything.
A Helpful Tool for Client Retention
What do you like best about the product?
I like the ability to prioritize different tasks, the home page, the prospect dashboard, the ability to add custom fields to both prospects and accounts, your new(ish) advanced reporting that includes email insights, etc. I also love the support team. They help me out quite a bit and are always very prompt, friendly and informative.
What do you dislike about the product?
I do not like the very limited email capabilities. I wish that the email template builder was similar to a program like Mailchimp and offered the ability to add headers, call to action buttons and images that aren't file attachments. The limited capabilities often make the emails look not very professional.
I also do not like the limited task types and wish that there was more of a variety such as Facebook realted tasks, Instagram related tasks or even the ability to text prospects. We feel very limited with our task types and when looking at a sequence overview, it is really hard to distinguish between different generic tasks in the same sequence when they all say "generic task".
I also do not like the limited task types and wish that there was more of a variety such as Facebook realted tasks, Instagram related tasks or even the ability to text prospects. We feel very limited with our task types and when looking at a sequence overview, it is really hard to distinguish between different generic tasks in the same sequence when they all say "generic task".
What problems is the product solving and how is that benefiting you?
It is a helpful tool for me for client retention as well as marketing new prospects to work with us.
Great Product for Sales and Marketing
What do you like best about the product?
Outreach is customizable and works effectively. It's been great for sales to automate outreach and for marketing to improve processes around campaigns.
What do you dislike about the product?
Outreach could be more user-friendly. It isn't easy to train on and isn't very intuitive.
What problems is the product solving and how is that benefiting you?
Outreach has helped tremendously with customer outreach. Sales and marketing have saved a ton of time by using the Outreach triggers to automate sequences. The analysis and reports are also great.
Great for Personalization at Scale
What do you like best about the product?
Most Helpful
-The ability to customize workflows to include automatic/manual steps.
-Variable merge fields which can be conditional EX: Weekdays from now, if this then that logic, sender name, etc...
-Weekly reporting on the best sequences, templates, most success
-Ability to log/listen to calls
-Working with their hands-on CSM and integration teams
-Sending emails at prospect's local time if we have their time zone
-Sync to SFDC
-Notifications on who opens your emails
-Automated triggers for task creation
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Upside
-Workflow automation
-Saves a lot of manual time if you understand how to use the tool
-Easy to organize workflows/prioritize contacts who have most engaged with your emails
-The ability to customize workflows to include automatic/manual steps.
-Variable merge fields which can be conditional EX: Weekdays from now, if this then that logic, sender name, etc...
-Weekly reporting on the best sequences, templates, most success
-Ability to log/listen to calls
-Working with their hands-on CSM and integration teams
-Sending emails at prospect's local time if we have their time zone
-Sync to SFDC
-Notifications on who opens your emails
-Automated triggers for task creation
-
Upside
-Workflow automation
-Saves a lot of manual time if you understand how to use the tool
-Easy to organize workflows/prioritize contacts who have most engaged with your emails
What do you dislike about the product?
-Editing sequences can be time-consuming since there isn't drag or drop.
-It's not very beginner friendly
- Setting up the advanced features requires a dedicated admin, which not all teams have
-It's not very beginner friendly
- Setting up the advanced features requires a dedicated admin, which not all teams have
What problems is the product solving and how is that benefiting you?
We're growing our sales team and looking to increase the number of outbound meetings. We're able to reach many more customers than without outreach.
Being able to track activity also gives us great insights into what works and what doesn't in our outbound strategy.
The benefits are being more efficient with our time due to less manual tasks needing to be done.
Being able to track activity also gives us great insights into what works and what doesn't in our outbound strategy.
The benefits are being more efficient with our time due to less manual tasks needing to be done.
Recommendations to others considering the product:
Be sure to work with your rep on what you're trying to accomplish. Outreach may not be the right tool for everyone since Outreach has robust features.
What I mean by this is figure out what sequences you want, who you want to send these to, the time zones you want to send them in, the types of messages you're going to send to customers, etc...
What I mean by this is figure out what sequences you want, who you want to send these to, the time zones you want to send them in, the types of messages you're going to send to customers, etc...
Great platform with all the functionality you need
What do you like best about the product?
Really love the Outreach platform - has all the functionality we need to be a productive outbound sales team
What do you dislike about the product?
No functionality built out for Twitter yet
What problems is the product solving and how is that benefiting you?
Keeping track of potential prospects
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