Outreach Sales Execution Platform
OutreachExternal reviews
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High Quality Software with Extremely High Quality Customer Service
What do you like best about the product?
Any time I have run into an issue our Customer Success Manager (or Outreach Support) have been quick to respond and help find a solution
What do you dislike about the product?
There are some minor limitations with reporting but most of those can be worked around through a salesforce integration
What problems is the product solving and how is that benefiting you?
We're verifying our customer outreach methodology and helping to measure effectiveness to train more effectively and grow our business
Recommendations to others considering the product:
Make sure all your admins attend all set up meetings and you keep recordings of those meetings. The setup is complex and you will want to reference later as you personalize for sales v customer success
Great marketing tool for medium to enterprise level companies
What do you like best about the product?
Since I've been using Outreach for roughly four years, I've seen them grow the interface to be better and better. The robust token system has been dramatically expanded over time, making it better and better for sending automated emails on a more extensive basis. One of the best features of sequences is the amount of things they've allowed to be added as tasks. You can add calls, emails, linkedin invites, etc. An aspect of the tool that I have only recently taken advantage of is phone number purchasing. As long as your company information is uploaded once, Outreach will handle purchasing phone numbers for your instance.
What do you dislike about the product?
As an admin, I see the backend of Outreach and help manage integrations. There have been improvements over the last 1 or 2 years, but I still run into usability problems that are not exactly intuitive. A big problem that comes to mind is the bizarre setup for integrating Outreach user profiles with Salesforce user profiles. While connecting Outreach profiles to their Salesforce counterparts, it is impossible to peruse the user list via users' real names using the search option. The search option doesn't work unless you search with the Salesforce user ID, which is frustrating when there are a few hundred users to click through manually.
What problems is the product solving and how is that benefiting you?
Our team has a significant amount of prospect outreach to accomplish each day, but Outreach's features make this far more accessible. Not only does the tool allow us to schedule these tasks, but it allows us to keep our prospecting under a specific format. Having each team member use the same form helps us document and track what is working and what is not, allowing for built-in and easy-to-use a/b testing.
Recommendations to others considering the product:
Outreach is a valuable tool as it allows for a/b testing. It is helpful to have a system in place before onboarding your teams that help them adhere to use guidelines. If everyone is allowed to do their own setup, you will lose a significantly important tool aspect.
Great sales tool to stay in front of top prospects and clients
What do you like best about the product?
Ease of use and ability to reach out to a large group instantly.
What do you dislike about the product?
Outreach cannot track specific links. If you have multiple links or attachments, outreach only says someone clicked on a click, and cannot tell you which link.
What problems is the product solving and how is that benefiting you?
All too often, good prospects or clients "fall through the crack". With sequences, you can make sure to stay in front of them seamlessly.
Recommendations to others considering the product:
Great service team and easy to use.
Outreach is a great sales tool
What do you like best about the product?
I like the Outreach everywhere that pops up when you are in Salesforce. I like how easy the templates and sequences are to set up. The AB testing within sequences is a great feature.
What do you dislike about the product?
The activity doesn't sync to outreach well. It's in Salesforce, but not all calls/emails sync to the Outreach platform itself. It also takes a very long time to load reports and they often time out before I get info. I don't like how you can't
What problems is the product solving and how is that benefiting you?
We are solving issues with mass communication on an individual level. We also use this for non-traditional sales teams like onboarding and services teams who usually don't have access to sequence tools. It has helped with clients who have gone dark or follow ups to onboading calls as tempaltes and sequences are ready to go and consistent.
Easy to use platform that definitely has plenty of room for growth
What do you like best about the product?
User interface is pretty self-explanatory
What do you dislike about the product?
Difficult to mass-enroll or mass-edit tasks as the filters/groupings are not as flexible as different fields in a CRM
What problems is the product solving and how is that benefiting you?
Organizing prospect communications. Benefits are being able to track engagement rates and A/B testing.
Feature rich sales tool with unlimited functionality
What do you like best about the product?
Outreach's integrations with Salesforce and Intercom make my job so much easier for a few reasons, like transparency across Executive teams, visibility into SDR activity. What I like most about Outreach is how it empowers sales professionals to tailor a customer/potential customer's experience with our brand.
What do you dislike about the product?
Only I don't particularly appreciate that being certified in Outreach costs money, even for their existing customers.
What problems is the product solving and how is that benefiting you?
We've seen the benefits of automating workflows in Outreach, Intercom, and Salesforce, increasing the efficiency of our Sales teams.
Great platform to automate sales outreach while being hyper personalized
What do you like best about the product?
The ability to create sequences and A/B test. My team operates way more efficiently while still being able to be hyper-targeted and personalized in their outreach
What do you dislike about the product?
I should not have to reach out to support to add additional licenses. Outreach should build a feature to buy more licenses directly on the platform.
What problems is the product solving and how is that benefiting you?
Scalability and repeatability of sales processes. Increased activity output across the sales team.
Recommendations to others considering the product:
Outreach is a no brainer. Pull the trigger - you won't regret it!
Great features, could use better reporting.
What do you like best about the product?
Sequences and ability to add tasks to multiple outreach channels.
What do you dislike about the product?
Reporting leaves much to be desired. I'd prefer having a way to bulk export activities and do analysis outside of the tool, vs the reporting provided
What problems is the product solving and how is that benefiting you?
Ensuring that our outreach sequences have the right number of touches with the least amount of administrative overhead
Excellent Tool for Automation and Sequencing
What do you like best about the product?
As an Admin, I like the ability to set different levels of user permissions so that some can only take actions like sequencing Prospects. In contrast, more experienced users can have additional permissions to create Sequences. But I maintain the ability to 'activate' the sequence so that there is still a review process.
What do you dislike about the product?
The reporting provided within Outreach is good, and the email sentiment is really valuable, but there is essentially no ability to customize reporting. Some fields are sent back to the Contact Record and Opportunity record so that we can do more reporting in Salesforce. Still, there is no ability to get the data that Outreach uses for the Reporting they visualize for you in the Outreach platform. As an Analyst, it is crucial for me to get to the raw data to pivot the reporting as needed, but there is no ability to do this with Outreach.
What problems is the product solving and how is that benefiting you?
Sales users needed to manually log calls, emails, and meetings to Salesforce. Outreach does this for them automatically. We had no way to systematically follow up with Prospects and track engagement. Outreach automates both of these for us. We had no way to know who was opening our emails, downloading our attachments, and clicking our links. Outreach helps each rep know who is engaging with their emails.
Great platform
What do you like best about the product?
The platform is very diverse so many features
What do you dislike about the product?
Sometimes it can be very difficult to figure things out
What problems is the product solving and how is that benefiting you?
Outbound email and building a pipeline
Recommendations to others considering the product:
Great platform but can be a bit difficult to learn, do the academy ASAP
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