Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Very good, detailed and organised
What do you like best about the product?
Integration with Salesforce, sequences, and templates
What do you dislike about the product?
A more extensive dashboard with reporting needs to be reported for mails that are opened than the current scenario with gives only a small preview on the right-hand side of the dashboard
What problems is the product solving and how is that benefiting you?
Sending emails in an organized way and follow-ups
Excellent outreach automation tool
What do you like best about the product?
- Intuitive interface
- Wealth of data captured and reported
- Powerful functionalities across the sales funnel to run AB testing and maximize effectiveness
- Excellent customer success team and customer service
- Great integration with dialer
- Wealth of data captured and reported
- Powerful functionalities across the sales funnel to run AB testing and maximize effectiveness
- Excellent customer success team and customer service
- Great integration with dialer
What do you dislike about the product?
- Takes dedicated resources internally to harness the full potential of the tool
What problems is the product solving and how is that benefiting you?
Saving our sellers' time, ensuring consistent messaging, continuously improve effectiveness of messaging
Couldn't Scale Sales Development Without Outreach
What do you like best about the product?
Outreach allowed us to operationalize our sales development strategy.
What do you dislike about the product?
It would be nice to sync Outreach Sequences to Salesforce Campaigns so that we can report on performance in Salesforce.
What problems is the product solving and how is that benefiting you?
We can scale our sales org from Founder-SDR to multiple sales reps without the pain of translating shared Google Docs and Sheets.
Recommendations to others considering the product:
Make sure you know how to implement the technology.
Best sales enablement tool I've seen
What do you like best about the product?
- Simplistic and high-quality UI/UX
- Straightforward and well thought through functionality with end-user needs in mind
- Customer support is a fantastic, very quick turnaround to questions from either account reps/managers or the technical team
- Straightforward and well thought through functionality with end-user needs in mind
- Customer support is a fantastic, very quick turnaround to questions from either account reps/managers or the technical team
What do you dislike about the product?
At times, must have a technical mindset to manage integration with SFDC, if there is a change in SFDC that also needs to be made in Outreach it's not always the most intuitive to figure out on your own - upside is Outreach's support is great :)
What problems is the product solving and how is that benefiting you?
- Outreach allows us to scale our outbound efforts with our team of reps while being able to track/record all activity in SFDC
- Allows collabertion between teams when working on sequences together
- Streamlines reps daily activities through integration with SFDC and Gmail
- Allows collabertion between teams when working on sequences together
- Streamlines reps daily activities through integration with SFDC and Gmail
It does all my remembering for me
What do you like best about the product?
It keeps me on top of my tasks and follow-ups. I can schedule emails for in the future and remember to do tasks outside of Outreach too.
What do you dislike about the product?
No super simple option for recording videos within the software itself.
What problems is the product solving and how is that benefiting you?
Not having to store things in spreadsheats. Ability to assign tasks to other team members.
Team Lead
What do you like best about the product?
That you can make quick phone calls without using your personal number
What do you dislike about the product?
I dislike that you can't add prospects without having an email for them
What problems is the product solving and how is that benefiting you?
Currently I am not solving any problems
My experience with Outreach.io
What do you like best about the product?
High customization ability and great integration ability with Salesforce. Able to use as a dialer with local presence that is easy to toggle off and on. Able to transfer prospects in mid-sequence to another user. Assign different profiles to users. Very customizable with profiles and teams. The templates and the preview feature is super helpful to make sure users know the template will populate properly. The learning curve can be big but that is with any system that is highly powerful. The A/B testing feature is critical for us and most other users so having that at this juncture is a non-negotiable for us.
The guides online are typically quite good (when they are up to date) and the photos/gifs inside those guides are critical. Without those photos the guides would be half of what they are. Zoom has some of th ebest in class guides and I think Outreach is equal to or better.
The guides online are typically quite good (when they are up to date) and the photos/gifs inside those guides are critical. Without those photos the guides would be half of what they are. Zoom has some of th ebest in class guides and I think Outreach is equal to or better.
What do you dislike about the product?
Some of the custom file mapping is a bit complex and some of the guides I have referenced are out of date. I had to chat with a tech CS person (who was amazing) on how to map User Intergration IDs into SFDC and none of what he shared was in any guide. Some CS people just point to a document without really taking time to review the context of the ticket. There have been a few times where I have felt just brushed off when I had done the leg work to review the guides before submitting the ticket.
Yesware had a feature that allows users to input templates with highlighted blanks for variables that my team really misses. That would be a huge value add for us. The internal reports are good but they are lacking a bit of customization.
Our team likes to really drill down to understand call connect rate etc and some of that is hard to get per user in outreach. The managed package is quite poor becuase the internal reporting is stronger than most other sales engagements. That being said the managed packed with yesware was 10x better than outreach. I could get the same info from outreach but it involved a lot more work for customizing reports.
Yesware had a feature that allows users to input templates with highlighted blanks for variables that my team really misses. That would be a huge value add for us. The internal reports are good but they are lacking a bit of customization.
Our team likes to really drill down to understand call connect rate etc and some of that is hard to get per user in outreach. The managed package is quite poor becuase the internal reporting is stronger than most other sales engagements. That being said the managed packed with yesware was 10x better than outreach. I could get the same info from outreach but it involved a lot more work for customizing reports.
What problems is the product solving and how is that benefiting you?
We use outreach for sequencing, email tracking, templated emails, email drips, outbound call tracking, call recording, SDR call coaching, calling and prospecting for SDRs. Not much value yet for AEs. Kia in theory, should add value there but my guess is V1 will be a bit bare.
Outreach gives us more oopmh and allows SDRs to work almost exclusively out of Outreach. They do need to go into SFDC to perform a few tasks but many can be done directly through outreach.
Outreach gives us more oopmh and allows SDRs to work almost exclusively out of Outreach. They do need to go into SFDC to perform a few tasks but many can be done directly through outreach.
Recommendations to others considering the product:
It's a great tool, but there is no silver bullet. No single tool will solve all your problems and truth be told, tolls don't solve problems people do. Tools just provide the mechanism or system to try and make it scalable. That being said, there is a reason Outreach is an industry leader. Be clear about what you need and ask good questions. Then know that once you get in, even with all they have, there will be gaps. That does not mean it's the right solution for you. Make sure all your users know that as well - nothing is perfect.
Outreach is like being given every LEGO in existence!
What do you like best about the product?
I can automate ANYTHING. Outreach allows my sales reps to prioritize selling. Tasks, follow ups, generic copy, all automated!
What do you dislike about the product?
It can become highly technical, quickly, and the tool requires a dedicated ops manager to run it. It can be used as a plug and play solution, but you use it's value in that regard.
What problems is the product solving and how is that benefiting you?
Outreach allows my team to 10x their outreach. We wouldn't be a multi-million dollar org without it.
Amazing tool
What do you like best about the product?
the ease of creating sequencing and managing reports
What do you dislike about the product?
that sometimes there are too many clicks to get to a result or report
What problems is the product solving and how is that benefiting you?
Mainly keeping touch with our prospects and understanding the needs of a customer
Wish it had a more robust integration with SFDC to track lead sources & sequence from reports
What do you like best about the product?
Ease of use/usability. Constant feature releases and updates.
What do you dislike about the product?
Support turnaround time can be slow at times compared to a handful of years ago.
What problems is the product solving and how is that benefiting you?
Enabling my team to engage with prospects
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