Outreach Sales Execution Platform
OutreachExternal reviews
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Love Using Outreach
What do you like best about the product?
Massively increases the capacity of sales teams. Easy to use. Makes sequenced follow ups and sales outreach easy!
What do you dislike about the product?
Some of the more configurable options are buried in the Admin area. Some limits on using Outreach's more advanced features outside of N. America.
What problems is the product solving and how is that benefiting you?
Increasing the engagement rates with new leads, to drive greater conversion of leads to opportunities.
Extremely effective Tool
What do you like best about the product?
Very great User Interface - the reporting function is much better than SalesLoft and There have been no complaints from my team
What do you dislike about the product?
Support could use some work. Often long waittimes to have things resolved.
What problems is the product solving and how is that benefiting you?
Used for sequencing, outbound and inbound calling,emails, and social selling
Leading Sales Enablement Solution That Does What It's Supposed To
What do you like best about the product?
The essential functions of creating and using sequences (of contacts), automating follow-up, knowing when emails are opened, etc. The fact that it uses your email to send instead of an email server helps tremendously in the deliverability of emails (they end up in the main inbox and not one of the less used ones). Ability to create templates. Ability to view all of the data and make updates easily from a single screen.
What do you dislike about the product?
As the product has developed, there are older parts that still sometimes have wonkiness (e.g., creating templates and having formatting issues, certain areas of reporting that use old methods instead of newer ones). I'm expecting they will catch up. The other challenge that continues to surprise me is the clunkiness in automating the logging of meeting notes if you aren't using a plug meeting recording solution or their new AI-powered functionality. Given the focus on trying to get meetings, you would think logging meeting notes would be embedded in the calendar function or elsewhere to help force that for every meeting.
What problems is the product solving and how is that benefiting you?
Making sure that leads aren't dropped and are thoroughly followed up is the main driver. By automating the follow-up with sequences customized by the audience, record type, etc. you can literally follow up on thousands of emails on a regular basis with minimal effort. Also by automating much of the data collection, you are able to immediately measure the productivity of every SDR and sales rep with decent reporting that will also give you insights as to what days and times are best for phone calls or emails, what templates outperform others, etc. They are upgrading reporting to capture things like sentiment, which is super powerful in interpreting responses in macro. Also being able to tell at a glance for each Account when was the last time we follow up with this prospect, how engaged has each prospect been, where have we dropped the ball, helps us in proactively working every lead fully.
Recommendations to others considering the product:
Outreach is so universally used and integrated that it's a safe solution to go with and know there will be ample support and integration with all of the rest of your tech stack. I've used it now for 5+ years and have seen the company grow exponentially during that time. It's a clear lead in its space.
Great platform for sales
What do you like best about the product?
Outreach is an excellent tool for streamlining and tracking sales communication. You can keep track of tasks, and the Salesforce integration is good for keeping track of accounts and syncing your discussions with prospects.
What do you dislike about the product?
My sales team seems to have somewhat of a hard time learning the platform.
What problems is the product solving and how is that benefiting you?
Tracking communications, saving time with the option to mass add prospects into sequences, being able to nurture prospects over long periods of time
Life-changing platform for SDR outreach
What do you like best about the product?
Out of all the sales/email automation platforms I've used, Outreach is my favorite because of its power and features. It's the most customizable for email sending, dynamic fields, sequence building, and prospect stages. Our sales team needs a tool like Outreach to effectively prospect and do outbound outreach. My favorite feature is sorting tasks by "most engaged prospects."
What do you dislike about the product?
We've had some problems with email deliverability and emails landing in spam, but I'm not sure if it's because of Outreach's servers or our own domain reputation. Outreach's support hasn't been very helpful with addressing our issues or making recommendations.
What problems is the product solving and how is that benefiting you?
We're reaching out to more prospects than ever before with automated emails, calls, and LinkedIn, and tasks help us focus on what's important. We use a combination of manual and automated sequences to add personalization to our campaigns.
Outreach onboarding & usage during the pandemic
What do you like best about the product?
Outreach's interface is very easy to interact with and the ability to sequence hundreds if not thousands of contacts is very impressive. Outreach also has a great technical support team that helped us onboard the platform very quickly.
What do you dislike about the product?
The inability to mark campaigns that are transferred for SFDC can be challenging. It would be great if this functionality could be added.
What problems is the product solving and how is that benefiting you?
The problem that I have solved using Outreach.io is being able to reach thousands of contacts via the sequence/cadence feature. This has allowed me to save thousands of hours in manual email time.
It's allowed me to follow up with customers in a very efficient manner using automated emails, again saving me hundreds if not thousands of hours.
It's allowed me to follow up with customers in a very efficient manner using automated emails, again saving me hundreds if not thousands of hours.
Great tool to scale your business and manage multiple campaigns
What do you like best about the product?
I love how you can have multiple sequences with unique analytics per sequence. The real-time results allow you to modify and implement new strategies to overall achieve your goals as a company.
What do you dislike about the product?
The integrations are tough to get a handle on and troubleshooting them does need some expert support at times.
What problems is the product solving and how is that benefiting you?
Mass outreach to customers all over the world. Having consistent follow-up is helpful to nail down meetings. It allows you to keep working when you fall asleep and helps you appear more productive.
A flexible system for sales teams
What do you like best about the product?
The system is fairly configurable, with many options for call/email sequences & cadences and so many customizations to track!
What do you dislike about the product?
Everything is "siloed" - it isn't a system designed for multiple sales reps to share contacts/prospects easily - if Joe has a "sick day", having Phil take over his dials can be a bit of a trick.
What problems is the product solving and how is that benefiting you?
We are able to organize prospects and dial en masse for a variety of customers using this system - it helps us track easily across a huge spectrum of customers and sequences.
One of the best tools for SDRs
What do you like best about the product?
That Outreach can organize my day so easily. I can cleanly manage my pipeline and sequences.
What do you dislike about the product?
The integration with our Microsoft Dynamics CRM took a lot of time to set up efficiently for BDRs to use. Setting up the correct sync/refresh intervals was a significant hurdle in the beginning as well.
What problems is the product solving and how is that benefiting you?
How to manage daily outreach tasks for sales development. The benefit I realized was how easy it is to collaborate with my other sales colleagues to create templates and sequences to support our company's sales initiatives.
Great tool for sales optimization
What do you like best about the product?
The panel view that sits aside salesforce.
What do you dislike about the product?
I dislike not having choices to pivot cadences. When a prospect is not ready to end, I would like to keep a cadence going through the conversaton.
What problems is the product solving and how is that benefiting you?
Inbound lead communication, as well as optimization of the time in my day.
Recommendations to others considering the product:
I would strongly recommend and like to see options for cadences. Almost like a tree, if the prospect goes one way, there is a cadence. If they go the other, there is another choice.
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