Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Solid team to work with, but consistent product issues
What do you like best about the product?
The people at Outreach are great. We have a great AE and CSM. The Professional Services team and Product team are also top notch. The Outreach team has dedicated resources and has partnered with us to work through systems issues. Once we were able to determine the appropriate path forward, Outreach leaned in and provided excellent support. Working with our AE has been a great experience.
What do you dislike about the product?
The functionality of the tool is great - when it works. Once WFH became a regular thing, it took far too long to determine how to investigate, identify, and resolve issues. Lots of finger-pointing at first from their support team. Not clear enough messaging to the right people on our side regarding what resources we needed to provide in return.
What problems is the product solving and how is that benefiting you?
Sales tracking and dialer. Ability to template and easily track actions.
Outreach has been a great transition. Reps have been thrilled with engagement features!
What do you like best about the product?
The ability to create sequences and automate
What do you dislike about the product?
An easier way to integrate into Salesforce, there were a lot of moving pieces to make sure mappings are fully synced
What problems is the product solving and how is that benefiting you?
Prospecting with tailored messaging and importing data into Outreach from Salesforce.
Great technology, great customer accounts team
What do you like best about the product?
The product itself is slick and strong alignment between user experience and user persona/priorities. In app reporting and Salesforce integration are spot-on!
What do you dislike about the product?
There have been a few instances of slow Customer Support response times or overly simplistic tips provided, but that's not the norm (I'm really grasping for something negative).
What problems is the product solving and how is that benefiting you?
Automating and streamlining customer communication actions that would otherwise be overly manual or just not happen. Our customers are booking more meetings, our CSMs are more productive, and we now have the reporting ability to prove both!
Great product!
What do you like best about the product?
There is a ton that is helpful. Leading and enabling remote teams was made easy with outreach.
What do you dislike about the product?
Some bugs occasionally. It's cutting edge software, nothing is perfect.
What problems is the product solving and how is that benefiting you?
Increase in rep productivity, increased visibility, email marketing gains with sequences.
The greatest sales engagement tool of all time
What do you like best about the product?
Outreach helps me organize all of my cadences in a simple and easy way. It gives me total visibility into my prospecting, helps automate manual processes, and is a pleasure to use (from a UI perspective).
What do you dislike about the product?
Although outreach is not designed to be a CRM, it would be helpful if there was a way to merge duplicate contacts.
What problems is the product solving and how is that benefiting you?
Gaining visibility into how effective my outreach is.
Automating manual processes.
Organizing my workflow
Helping me reach people when they're engaging with my content and messages.
Automating manual processes.
Organizing my workflow
Helping me reach people when they're engaging with my content and messages.
Flexible, extensible sales tool
What do you like best about the product?
Ease of use, integrations, ROI, roadmap & innovations
What do you dislike about the product?
Reporting has improved recently but is could still be much more robust. Would like to see tighter integration with Salesforce to improve customer journey management.
What problems is the product solving and how is that benefiting you?
Outreach provides our sales and sales development teams with tools to orchestrate communication with prospects. It allows for scheduling, a/b testing, and a lot of integrations that allow for meeting scheduling, gift delivery and communication beyond email and phone. Some of the benifits include the ability to scale communications, automate the orchestration and leverage Outreach data in other systems like CRM and MAP.
Recommendations to others considering the product:
Put together your list of requirements, stack-rank them and then compare to all vendors in consideration. Get a demo of your required features from a solution engineer.
Gives excellent analytics, but has ways to go to maximize the platform.
What do you like best about the product?
Analytics on email open, clicks, and leads generated, and phone call analytics of voicemails, referrals, leads generated, etc.
What do you dislike about the product?
Support is slow, there is functionality missing that makes it a bit clunky, and there have been a lot of issues with Voice.
What problems is the product solving and how is that benefiting you?
Knowing where our time is best spent prospecting. We can spend our time more efficiently in generating leads for the sales team.
Satisfied user - with a lot more to learn!
What do you like best about the product?
It has everything - organized workflows, call recording, email open rates, team statistics
What do you dislike about the product?
Once you've begun using the tool, it's challenging to "restart" - we've been working with Outreach 2+ years and have grown/changed a lot as an organization and I wish there were better ways we can re-orient the tool or be supported by outreach professional services to do so.
What problems is the product solving and how is that benefiting you?
Our entire sales development organization exists on outreach! So all of the benefits of a well organized sales dev team have been found
Recommendations to others considering the product:
Spend time on the implementation! It can be cumbersome, but you will be grateful that you've set the tool up well months and years later.
Does the job well. Great Call integration and built in reporting
What do you like best about the product?
I like the high-level reporting that gives you good visibility on KPIs to drive the success of the team. IF you need more, they have integration to most BI/analytics tools to go deeper into your analysis and join the data with other sources.
What do you dislike about the product?
Having to talk to sales/support to buy additional licenses, adding mailbox. This slows you down.
What problems is the product solving and how is that benefiting you?
Prospecting to accounts that visit our website. With Clearbit Reveal, we route every account that visits our website and adds to queues in Outreach for the team to reach out to prospects. Outreach Workflow makes it super easy to alert the teams they have new leads
Good software, would recommend. Great for cold prospecting
What do you like best about the product?
The ability to quickly and easily customize emails to prospects using sequences and bulk compose features.
Using Outreach.io as a sales training tool by being able to listen in on calls from my reps.
Using Outreach.io as a sales training tool by being able to listen in on calls from my reps.
What do you dislike about the product?
In our business model it's all about working the Account, not the Prospect, so it would be nice to have Outreach.io set up to work that way when synced to salesforce.com, rather the stages would go through account level AND the Prospect level.
It would be nice if tag's we were able to sync with SFDC, and you're able to filter by the tags created in SFDC. Notes syncing to SFDC is something I've longed for as well.
Opportunity creation in Outreach.io is clunkly IMO and we still use SFDC to track revenue and targets, more specifically because the opportunity is tied to the account and not the prospect in our instance.
It would be nice to have more reporting functionality as an admin of the system, which does seem to be improving significantly.
It would be nice if tag's we were able to sync with SFDC, and you're able to filter by the tags created in SFDC. Notes syncing to SFDC is something I've longed for as well.
Opportunity creation in Outreach.io is clunkly IMO and we still use SFDC to track revenue and targets, more specifically because the opportunity is tied to the account and not the prospect in our instance.
It would be nice to have more reporting functionality as an admin of the system, which does seem to be improving significantly.
What problems is the product solving and how is that benefiting you?
Cold outreach is tough to consistently reach out to target prospects without a system like Outreach.io in place. It allows our sales team to work efficiently using sequences in order to open opportunities for our reps to then drive real ROI to our quota attainment. Outreach.io still allows for a personal connection to the prospect without the email feeling generic, as well as a slough of other touch points critical to breaking down walls of industry exectuives.
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