Outreach Sales Execution Platform
OutreachExternal reviews
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My experience with Outreach.io
What do you like best about the product?
High customization ability and great integration ability with Salesforce. Able to use as a dialer with local presence that is easy to toggle off and on. Able to transfer prospects in mid-sequence to another user. Assign different profiles to users. Very customizable with profiles and teams. The templates and the preview feature is super helpful to make sure users know the template will populate properly. The learning curve can be big but that is with any system that is highly powerful. The A/B testing feature is critical for us and most other users so having that at this juncture is a non-negotiable for us.
The guides online are typically quite good (when they are up to date) and the photos/gifs inside those guides are critical. Without those photos the guides would be half of what they are. Zoom has some of th ebest in class guides and I think Outreach is equal to or better.
The guides online are typically quite good (when they are up to date) and the photos/gifs inside those guides are critical. Without those photos the guides would be half of what they are. Zoom has some of th ebest in class guides and I think Outreach is equal to or better.
What do you dislike about the product?
Some of the custom file mapping is a bit complex and some of the guides I have referenced are out of date. I had to chat with a tech CS person (who was amazing) on how to map User Intergration IDs into SFDC and none of what he shared was in any guide. Some CS people just point to a document without really taking time to review the context of the ticket. There have been a few times where I have felt just brushed off when I had done the leg work to review the guides before submitting the ticket.
Yesware had a feature that allows users to input templates with highlighted blanks for variables that my team really misses. That would be a huge value add for us. The internal reports are good but they are lacking a bit of customization.
Our team likes to really drill down to understand call connect rate etc and some of that is hard to get per user in outreach. The managed package is quite poor becuase the internal reporting is stronger than most other sales engagements. That being said the managed packed with yesware was 10x better than outreach. I could get the same info from outreach but it involved a lot more work for customizing reports.
Yesware had a feature that allows users to input templates with highlighted blanks for variables that my team really misses. That would be a huge value add for us. The internal reports are good but they are lacking a bit of customization.
Our team likes to really drill down to understand call connect rate etc and some of that is hard to get per user in outreach. The managed package is quite poor becuase the internal reporting is stronger than most other sales engagements. That being said the managed packed with yesware was 10x better than outreach. I could get the same info from outreach but it involved a lot more work for customizing reports.
What problems is the product solving and how is that benefiting you?
We use outreach for sequencing, email tracking, templated emails, email drips, outbound call tracking, call recording, SDR call coaching, calling and prospecting for SDRs. Not much value yet for AEs. Kia in theory, should add value there but my guess is V1 will be a bit bare.
Outreach gives us more oopmh and allows SDRs to work almost exclusively out of Outreach. They do need to go into SFDC to perform a few tasks but many can be done directly through outreach.
Outreach gives us more oopmh and allows SDRs to work almost exclusively out of Outreach. They do need to go into SFDC to perform a few tasks but many can be done directly through outreach.
Recommendations to others considering the product:
It's a great tool, but there is no silver bullet. No single tool will solve all your problems and truth be told, tolls don't solve problems people do. Tools just provide the mechanism or system to try and make it scalable. That being said, there is a reason Outreach is an industry leader. Be clear about what you need and ask good questions. Then know that once you get in, even with all they have, there will be gaps. That does not mean it's the right solution for you. Make sure all your users know that as well - nothing is perfect.
Outreach is like being given every LEGO in existence!
What do you like best about the product?
I can automate ANYTHING. Outreach allows my sales reps to prioritize selling. Tasks, follow ups, generic copy, all automated!
What do you dislike about the product?
It can become highly technical, quickly, and the tool requires a dedicated ops manager to run it. It can be used as a plug and play solution, but you use it's value in that regard.
What problems is the product solving and how is that benefiting you?
Outreach allows my team to 10x their outreach. We wouldn't be a multi-million dollar org without it.
Amazing tool
What do you like best about the product?
the ease of creating sequencing and managing reports
What do you dislike about the product?
that sometimes there are too many clicks to get to a result or report
What problems is the product solving and how is that benefiting you?
Mainly keeping touch with our prospects and understanding the needs of a customer
Wish it had a more robust integration with SFDC to track lead sources & sequence from reports
What do you like best about the product?
Ease of use/usability. Constant feature releases and updates.
What do you dislike about the product?
Support turnaround time can be slow at times compared to a handful of years ago.
What problems is the product solving and how is that benefiting you?
Enabling my team to engage with prospects
Love Using Outreach
What do you like best about the product?
Massively increases the capacity of sales teams. Easy to use. Makes sequenced follow ups and sales outreach easy!
What do you dislike about the product?
Some of the more configurable options are buried in the Admin area. Some limits on using Outreach's more advanced features outside of N. America.
What problems is the product solving and how is that benefiting you?
Increasing the engagement rates with new leads, to drive greater conversion of leads to opportunities.
Extremely effective Tool
What do you like best about the product?
Very great User Interface - the reporting function is much better than SalesLoft and There have been no complaints from my team
What do you dislike about the product?
Support could use some work. Often long waittimes to have things resolved.
What problems is the product solving and how is that benefiting you?
Used for sequencing, outbound and inbound calling,emails, and social selling
Leading Sales Enablement Solution That Does What It's Supposed To
What do you like best about the product?
The essential functions of creating and using sequences (of contacts), automating follow-up, knowing when emails are opened, etc. The fact that it uses your email to send instead of an email server helps tremendously in the deliverability of emails (they end up in the main inbox and not one of the less used ones). Ability to create templates. Ability to view all of the data and make updates easily from a single screen.
What do you dislike about the product?
As the product has developed, there are older parts that still sometimes have wonkiness (e.g., creating templates and having formatting issues, certain areas of reporting that use old methods instead of newer ones). I'm expecting they will catch up. The other challenge that continues to surprise me is the clunkiness in automating the logging of meeting notes if you aren't using a plug meeting recording solution or their new AI-powered functionality. Given the focus on trying to get meetings, you would think logging meeting notes would be embedded in the calendar function or elsewhere to help force that for every meeting.
What problems is the product solving and how is that benefiting you?
Making sure that leads aren't dropped and are thoroughly followed up is the main driver. By automating the follow-up with sequences customized by the audience, record type, etc. you can literally follow up on thousands of emails on a regular basis with minimal effort. Also by automating much of the data collection, you are able to immediately measure the productivity of every SDR and sales rep with decent reporting that will also give you insights as to what days and times are best for phone calls or emails, what templates outperform others, etc. They are upgrading reporting to capture things like sentiment, which is super powerful in interpreting responses in macro. Also being able to tell at a glance for each Account when was the last time we follow up with this prospect, how engaged has each prospect been, where have we dropped the ball, helps us in proactively working every lead fully.
Recommendations to others considering the product:
Outreach is so universally used and integrated that it's a safe solution to go with and know there will be ample support and integration with all of the rest of your tech stack. I've used it now for 5+ years and have seen the company grow exponentially during that time. It's a clear lead in its space.
Great platform for sales
What do you like best about the product?
Outreach is an excellent tool for streamlining and tracking sales communication. You can keep track of tasks, and the Salesforce integration is good for keeping track of accounts and syncing your discussions with prospects.
What do you dislike about the product?
My sales team seems to have somewhat of a hard time learning the platform.
What problems is the product solving and how is that benefiting you?
Tracking communications, saving time with the option to mass add prospects into sequences, being able to nurture prospects over long periods of time
Life-changing platform for SDR outreach
What do you like best about the product?
Out of all the sales/email automation platforms I've used, Outreach is my favorite because of its power and features. It's the most customizable for email sending, dynamic fields, sequence building, and prospect stages. Our sales team needs a tool like Outreach to effectively prospect and do outbound outreach. My favorite feature is sorting tasks by "most engaged prospects."
What do you dislike about the product?
We've had some problems with email deliverability and emails landing in spam, but I'm not sure if it's because of Outreach's servers or our own domain reputation. Outreach's support hasn't been very helpful with addressing our issues or making recommendations.
What problems is the product solving and how is that benefiting you?
We're reaching out to more prospects than ever before with automated emails, calls, and LinkedIn, and tasks help us focus on what's important. We use a combination of manual and automated sequences to add personalization to our campaigns.
Outreach onboarding & usage during the pandemic
What do you like best about the product?
Outreach's interface is very easy to interact with and the ability to sequence hundreds if not thousands of contacts is very impressive. Outreach also has a great technical support team that helped us onboard the platform very quickly.
What do you dislike about the product?
The inability to mark campaigns that are transferred for SFDC can be challenging. It would be great if this functionality could be added.
What problems is the product solving and how is that benefiting you?
The problem that I have solved using Outreach.io is being able to reach thousands of contacts via the sequence/cadence feature. This has allowed me to save thousands of hours in manual email time.
It's allowed me to follow up with customers in a very efficient manner using automated emails, again saving me hundreds if not thousands of hours.
It's allowed me to follow up with customers in a very efficient manner using automated emails, again saving me hundreds if not thousands of hours.
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