Outreach Sales Execution Platform
OutreachExternal reviews
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Great sales tool
What do you like best about the product?
It's easy to create sequences with as much control as you want over them, with steps for all kinds of touches (email, phone, LinkedIn, etc.)
Reporting to easily see how team is performing, which sequences are working the best, etc. makes it easier to determine and implement the highest performing sequences.
Outreach Support is available to answer any questions or issues you're having.
Reporting to easily see how team is performing, which sequences are working the best, etc. makes it easier to determine and implement the highest performing sequences.
Outreach Support is available to answer any questions or issues you're having.
What do you dislike about the product?
There's no way to see which specific links were clicked in an email if there's more than one link.
Trying to not go over the API calls limit when first setting Outreach up was difficult and caused unexpected issues during the first week of troubleshooting.
I wish there was a way to choose exact time periods you want in reports since you can't go back more than a month usually.
Trying to not go over the API calls limit when first setting Outreach up was difficult and caused unexpected issues during the first week of troubleshooting.
I wish there was a way to choose exact time periods you want in reports since you can't go back more than a month usually.
What problems is the product solving and how is that benefiting you?
Having an automated tool to sequence prospects in, reducing the need to manually email everyone and then remember to follow up.
Getting more detailed insights into how sequences are performing and even individuals.
Getting more detailed insights into how sequences are performing and even individuals.
Clean up and organise your professional life with Outreach
What do you like best about the product?
The ability to integrate with various systems in a seamless manner, tracking emails, clicks, opens and reply rates. It also provides ease of use when checking other peoples calendars to ensure you don't double book. It takes a lot of menial tasks and automates them, so you have Outreach as a constant reminder to prospect, follow up and interact with your clients/customers. It is visually appealing and easy to understand and interpret the data that you are obtaining. Our customer success manager is a wonderful addition, providing us with the necessary resources to ensure high performance and provide a great experience.
What do you dislike about the product?
Ensure that you are set up correctly when this is established within your own organisation. Build a framework of who has access to what, and ease those restrictions at a later date. Sometimes plugins can be a bit of a tedious process, but other than that, its very good.
What problems is the product solving and how is that benefiting you?
1. the ability to automate numerous tasks with a click of a button
2. Consolidate information through sequences to understand what performs well, and where communication can be improved
3. Generate insights through reports and analytics
4. Understand which personas you are communicating with most and how your messaging resonates
5. standardise this across the organisation
2. Consolidate information through sequences to understand what performs well, and where communication can be improved
3. Generate insights through reports and analytics
4. Understand which personas you are communicating with most and how your messaging resonates
5. standardise this across the organisation
Must have for any Modern Sales Development Team
What do you like best about the product?
Outreach enables me to scale processes and better enable my team. From providing a framework to build sequences, automating pieces of work through triggers, or the integrations to all the platforms my team uses, Outreach is a must-have for any modern sales development team.
What do you dislike about the product?
The flexibility of the platform. Outreach as I mentioned provides a great base, but for those such as myself looking to make things more sophisticated, it can be a little rigid. For example, triggers can be a little limited in what they can do. I also hate that you can move steps in a sequence via a click and drag.
What problems is the product solving and how is that benefiting you?
Providing a place for my team to work, manage their day, and efficiently execute their task.
Very Solid Sales Tool
What do you like best about the product?
Ability to automate prospecting sequences
What do you dislike about the product?
Sequence options could be easier to use and build from a user perspective. Also, being able to send in prospects time-zones is a key feature I do not see.
What problems is the product solving and how is that benefiting you?
Productivity gains
Recommendations to others considering the product:
Definitely a good sequencing tool once your team is trained and using the product correctly. I would strongly recommend the browser plug-ins.
director of sales
What do you like best about the product?
flexible and customizable cadence, ability to integrate calendar and salesforce, data capturing
What do you dislike about the product?
implementation, specially with integrations, can be challenging if no experience
What problems is the product solving and how is that benefiting you?
biggest challenge was having visibility on where we were on the sales and prospecting cycle. with outreach, we were able to figure out where we were effective and build upon it
Best-in-class prospecting automation with solid integrations
What do you like best about the product?
Outreach has the simplest and most reliable workflow for outbound prospecting out of all of the tools I've implemented in the last few years. Training and enabling the team to utilized personalized outbound strategies has been a breeze, and my users love using the tool. The strongest pieces for me have been the flexibility around the SFDC integration and the ability to utilize triggers to manipulate data before it hits our CRM.
What do you dislike about the product?
Biggest downside has always been with inconsistencies in data that is available in SFDC at Outreach, which is sometimes difficult to diagnose. Outreach support is very helpful though and I'm usually able to find a resolution.
What problems is the product solving and how is that benefiting you?
Two most significant areas we can solve is the challenge of prospecting at scale and personalized account-based selling. We've seen our team expand their capabilities in both areas through the use of the tool.
Amazing Sales Engagement Platform
What do you like best about the product?
Outreach allows you to free up the majority of your time from mundane admin tasks.
What do you dislike about the product?
I do not have any dislikes of the tool itself.
What problems is the product solving and how is that benefiting you?
Sales Engagement outreach. Quantifiable/Actionable data to refine sales approach.
It's an amazing tool for any sales development team
What do you like best about the product?
It's very helpful in managing and keeping track of any tasks needed in the life of an SDR, BDR, BD Manager. In addition, it helps you see not only what you need to do but how well you and your team are doing.
What do you dislike about the product?
As the product grows and develops it requires more training. I think the training could be more personal and hands-on.
What problems is the product solving and how is that benefiting you?
Growing our pipline and improving the way we interact with prospects.
Recommendations to others considering the product:
Spend the time in the beginning getting to know how to use it well.
Outreach has been really helpful for me in my sales process
What do you like best about the product?
sequences are very beneficial and easy to create
What do you dislike about the product?
wish It integrated better with our other platforms
What problems is the product solving and how is that benefiting you?
booking more meetings and staying on top of prosepcts
Invests in useful updates and product requests
What do you like best about the product?
Outreach is a relatively easy-to-use sales enablement platform that my team uses daily to help drive demos for our team. As a marketing director, it's easy to write and send emails on behalf of our account team to help make them more efficient. I particularly appreciate their team listening to product feedback and feature requests. They invest in customer-requested features and roll out large updates on a regular basis that make the tool more useful (rather than prettier like many SaaS companies).
What do you dislike about the product?
Their customer support team, particularly on chat, is not well trained on the product and is not always very helpful. I often find as an administrator that I know more than their support team. Our account team is usually who I go to with technical issues as they tend to be able to help me much faster.
What problems is the product solving and how is that benefiting you?
As a marketer, Outreach has helped me send customized marketing messages that should come from a sales rep, from a sales rep. Rather than sending from a fake email address that looks like a rep. It has helped us majorly scale our demo production when we started from none.
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