Outreach Sales Execution Platform
OutreachExternal reviews
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The Core Sales Tool in My Stack
What do you like best about the product?
I've been using Outreach since Outreach became Outreach. The product has evolved to keep up with the changing world of sales enablement and automation. Their support is top-notch and their constant flow of helpful content for individual users and sales leaders has been fantastic.
What do you dislike about the product?
Reporting is rough. Always has been, so at least Outreach is consistent.
What problems is the product solving and how is that benefiting you?
We use Outreach to manage the huge number of leads we communicate with, both on the Sales side and the Customer Success side. Being able to message dozens of leads with a simple mouse click is a game-changer.
Great Prospecting Tool!
What do you like best about the product?
I like how you can create sequences for the teams and I can see who opened emails and get all kinds of metrics
What do you dislike about the product?
There is nothing I really dislike, maybe allow for more robust reporting
What problems is the product solving and how is that benefiting you?
OUtreach solves the majority of our SDR problems when it comes to prospecting, centralized email to with metrics is key to running a bdr org
Outreach is a great program! Super helpful support team that are very responsive.
What do you like best about the product?
Easy mappings for system integrations, and ease of use for reporting.
What do you dislike about the product?
It can be a bit difficult to navigate, and reporting could be done more effectively.
What problems is the product solving and how is that benefiting you?
We needed an "outreach" platform to make sure that reps were having tasks noted.
I've been an avid outreach user for years and will continue to be.
What do you like best about the product?
I find its base capabilities to be seamless and the integrations with other firms is ever expanding
What do you dislike about the product?
it has its glitches but none of them are mission critical
What problems is the product solving and how is that benefiting you?
speed to lead
Outreach is helping us professionalize our sales organization
What do you like best about the product?
The account support and onboarding processes have been terrific. This has not been the case with comparable vendors. Through this strong service, we are picking up tips and tricks on how to save our team time and learn from what is working and what is not. Our account team shares their personal experiences using the tool and how they use it to make their lives easier, which is then directly applicable to our workflows.
Additionally, the tool itself is intuitive with simple functionality to help build and manage Sequences. Even reps and managers who are less tech-savvy can pick up the ropes quickly and understand the platform. The interface is user friendly and allows both reps and managers to access analytics and content
Additionally, the tool itself is intuitive with simple functionality to help build and manage Sequences. Even reps and managers who are less tech-savvy can pick up the ropes quickly and understand the platform. The interface is user friendly and allows both reps and managers to access analytics and content
What do you dislike about the product?
Because the tool has so much functionality and analytics, it is easy to get lost in the platform. With dozens of end-users creating and siloing content, managing the platform is a full-time job. Even with dedicated account support from Outreach, there is a big challenge in getting to an optimal state internally. We do not have a dedicated sales enablement individual, and without that we cannot maximize our platform usage
What problems is the product solving and how is that benefiting you?
Outreach is helping us on numerous fronts, and we anticipate it can help us in more. Right now we are using Outreach to help our sales team become more organized and not let items slip through the cracks by utilizing their task system. We are in the process of automating repetitive content tasks to save our team time and make us more efficient. We are also working Outreach into our enterprise sales process to help us engage with more stakeholders and move deals along. Our 1:1 coaching has been improved by utilizing Outreach to narrow down on successful pitch scheduling and objections to help reps see at an individual level what is and is not working for them. Next step is to use Outreach to identify the content and messaging that resonates with our buyers at a high level, and we anticipate the analytics will be very helpful there
Recommendations to others considering the product:
My advice to potential users of Outreach is to have dedicated resources and a team to help manage the rollout. If done thoughtfully, you can build an efficient content approach for your team with a high ROI. Even without a dedicated team, you will see results, but understand that building content, managing that content, and interpreting analytics is a significant effort.
Longtime OR user pleased
What do you like best about the product?
The UI is straightforward to navigate and the integrations to Chrome and SFDC are great.
What do you dislike about the product?
After completing steps, you must refresh the sequence so it shows you the most updated actions.
What problems is the product solving and how is that benefiting you?
We are able to make our outbound sales process much more efficient and streamlined. We take massive amounts of data we learn from and apply that to future outreach methods.
Best Sales Enablement Tool I've Ever Used
What do you like best about the product?
As a manager of a sales team, the best parts of Outreach for me are the reporting and analytics capabilities. For my team members, the cadence management experience is one of the cleanest and seamless experiences of any tool out there.
What do you dislike about the product?
Sometimes, the analysis tools can be be a little inaccurate because their AI automatically picks up on whether or not a prospect response leads to a meeting booked. It might capture non-prospect emails.
What problems is the product solving and how is that benefiting you?
Solving for the following: team management/coaching, prospecting, and messaging impact analysis.
Outreach Review
What do you like best about the product?
Automation and task/workflow organization
What do you dislike about the product?
Continual problems w outbound connection
What problems is the product solving and how is that benefiting you?
We are able to stay organized and on task when prospecting/closing sales. It has made our workflow more efficient and communication between internal/external seamless!
Automation workflow for sales professionals
What do you like best about the product?
I like how I can automate tasks and workflows.
What do you dislike about the product?
The layout for opportunities is not intuitive.
What problems is the product solving and how is that benefiting you?
Writing sales emails that engage prospects. Also, keeping track of metrics is helpful
Integral part of any sales tech stack
What do you like best about the product?
The UX and CX is super clean, and it is intuitive. Outreach is how I start my day, because everyone runs from customer engagement to sales.
What do you dislike about the product?
Integration with Hubspot is a little tough to use, and it doesn't allow for the same bi-lateral syncing as Salesforce.
What problems is the product solving and how is that benefiting you?
Outbound sales cadences and sales engagement, automation, and setting meetings for our sales team.
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