Outreach Sales Execution Platform
OutreachExternal reviews
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Best Sales Enablement Tool I've Ever Used
What do you like best about the product?
As a manager of a sales team, the best parts of Outreach for me are the reporting and analytics capabilities. For my team members, the cadence management experience is one of the cleanest and seamless experiences of any tool out there.
What do you dislike about the product?
Sometimes, the analysis tools can be be a little inaccurate because their AI automatically picks up on whether or not a prospect response leads to a meeting booked. It might capture non-prospect emails.
What problems is the product solving and how is that benefiting you?
Solving for the following: team management/coaching, prospecting, and messaging impact analysis.
Outreach Review
What do you like best about the product?
Automation and task/workflow organization
What do you dislike about the product?
Continual problems w outbound connection
What problems is the product solving and how is that benefiting you?
We are able to stay organized and on task when prospecting/closing sales. It has made our workflow more efficient and communication between internal/external seamless!
Automation workflow for sales professionals
What do you like best about the product?
I like how I can automate tasks and workflows.
What do you dislike about the product?
The layout for opportunities is not intuitive.
What problems is the product solving and how is that benefiting you?
Writing sales emails that engage prospects. Also, keeping track of metrics is helpful
Integral part of any sales tech stack
What do you like best about the product?
The UX and CX is super clean, and it is intuitive. Outreach is how I start my day, because everyone runs from customer engagement to sales.
What do you dislike about the product?
Integration with Hubspot is a little tough to use, and it doesn't allow for the same bi-lateral syncing as Salesforce.
What problems is the product solving and how is that benefiting you?
Outbound sales cadences and sales engagement, automation, and setting meetings for our sales team.
Easy to Setup, Great Automation
What do you like best about the product?
Our BDR team migrated to Outreach. Our team has been able to run campaigns with zero issues for over a year successfully. The integration and stand-up process was relatively straightforward. Recently Outreach has invested significantly in the platform to develop the insights and reporting capabilities. It's very powerful. I also love the responsiveness to vacation/OOO responses so you never have to worry about hitting a prospect five times during their vacation.
What do you dislike about the product?
I would love a clear delineation as to my main point of contact after logging in to the platform. I'm aware of who the best person to contact is, but it would be nice to have it easy to access.
What problems is the product solving and how is that benefiting you?
Outreach enabled us to automate our campaigns and scale our sales outreach process.
Potentially a great tool if implemented correctly
What do you like best about the product?
We've had a great pre-sales experience with Outreach. They were clear on the timeline, parties that will need to be involved, the scope of work.
What do you dislike about the product?
There are quite a few things. The first one is the reply time. During the pre-sale phase team Outreach was almost instant to reply to any question/request. Once the contract has been signed, the reply time could be weeks. Our account has been handed over several times internally without notifying us. I had to clarify with their support team who should i reach out to now as there was complete silence on the other end.
Another thing to keep in mind is that you'll need a person working almost full-time to keep Outreach up and running, constantly adjusting the sequences and analyzing the performance of campaigns.
The last thing is some basic things like organizing prospects into sequences based on their SF campaign membership is just not available. For a company owned by SF, I feel like it's a big flaw.
Another thing to keep in mind is that you'll need a person working almost full-time to keep Outreach up and running, constantly adjusting the sequences and analyzing the performance of campaigns.
The last thing is some basic things like organizing prospects into sequences based on their SF campaign membership is just not available. For a company owned by SF, I feel like it's a big flaw.
What problems is the product solving and how is that benefiting you?
We have replaced Daktela with Outreach. The plan was to help the BDR team automate their daily tasks, but they mostly used it as a dialer. That happened due to insufficient training.
Recommendations to others considering the product:
Potentially a great tool, but need to pay special attention to the person/team implementing it on your side. Also think about who will be an admin on your end.
Easy Automated Outreach, with Analysis
What do you like best about the product?
sequences, reports, integrations, performance metrics, workflows, all-in-1-place
What do you dislike about the product?
some sequencing issues ("active in another sequence" errors), not always easy to find support answers on-the-fly, not easy to differentiate positive vs negative sequence responses
What problems is the product solving and how is that benefiting you?
scaling outreach, tracking responses, A/B testing, visualizing data
Recommendations to others considering the product:
take time to show/train your users the variety of functions available as there are so many!
Don't Settle for Anything Less
What do you like best about the product?
Outreach is easy to use, its UI is intuitive, and it comes with a robust suite of in-app analytics that helps managers and reps understand their efficacy and impact.
What do you dislike about the product?
There is nothing that comes to mind, but AI coachability (guiding reps) is something that can be improved / built upon.
What problems is the product solving and how is that benefiting you?
At Guru, we had used Outreach but tried another sales engagement platform. As a rep at the time, it was painful to lose this amazing tool. After using outreach, there is nothing that compares. It came time to re-evaluate our old vendor, and we (I became our SDR leader in that time) knew we had to return to Outreach.
The platform - its ease of use, sequence creation, analytics - are unparalleled.
The platform - its ease of use, sequence creation, analytics - are unparalleled.
Great functionality!
What do you like best about the product?
The ability to set and forget a campaign
What do you dislike about the product?
Setup and onboarding is involved, you need to have a strong level of comfortability with these types of systems
What problems is the product solving and how is that benefiting you?
Scaled outreach, removal of manual email campaign sends, CTA tracking.
RecVue’s Use
What do you like best about the product?
Ability to sequence in the masses! The to-do list is also very helpful.
What do you dislike about the product?
Incoming spam calls tend to be distracting.
What problems is the product solving and how is that benefiting you?
I'm solving the lack of headcount we have by sequencing a number of folks.
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