Outreach Sales Execution Platform
OutreachExternal reviews
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Best prospecting tool I've ever used
What do you like best about the product?
I like the calling feature, the Salesforce integration, how easy it is to create outbound email sequences, and the intuitive & clean UI throughout the product.
What do you dislike about the product?
It can be confusing the first few times you bulk add prospects to Outreach. I've found it hard to get support directly from their team, but the docs and guides are extremely thorough so I often find what I need independently.
What problems is the product solving and how is that benefiting you?
We run most (if not all) of our top-of-funnel activities through Outreach. The tool has been a game-changer for our sales development team and helped us create over $20M in pipeline last year alone.
Outreach is an amazing tool that enables you to manage a team successfully with data.
What do you like best about the product?
the sequence blueprints are the best part
What do you dislike about the product?
email attachment limitations restrict what you are able to do in the tool.
What problems is the product solving and how is that benefiting you?
Tracking touchpoints with my team - the tool has enabled me to monitor this easily and motivate the team to surpass goals
Makes my life much easier.
What do you like best about the product?
Outreach's Trigger feature is my favorite. I've got all kinds of automation rules set up.
What do you dislike about the product?
I wish you could have the ability to send emails from multiple users in the same cadence. For instance, if I could have Steps 1 and 2 be an email from John, but then Step 3 in that campaign is an email from Terry, that would be awesome.
What problems is the product solving and how is that benefiting you?
We've built an incredibly scaled automated email system with Outreach. We have over 700 emails per day being sent on our employees' behalves, and they only have to deal with the responses.
Recommendations to others considering the product:
It's worth the price.
Great Organizational Tool
What do you like best about the product?
The ease of adding prospects into to sales cadences
What do you dislike about the product?
I wish that there was a better name search function. If I am off by one letter, the client is not found.
What problems is the product solving and how is that benefiting you?
Being able to add efficient process to the sales follow-up program. Being able to have access to the activity of all of my sales staff in one centralized location has improved my personal effiicency
Recommendations to others considering the product:
Do it! It is a great program!
Getting better on the edges
What do you like best about the product?
Core functionality - the sequencing and template capabilities are clear and explainable once you understand some of the underlying pieces (ex: Schedules). Applied AI in some interesting places (response sentiment). Invested in developing additional capabilities in a cogent way.
What do you dislike about the product?
Core sequencing / email hasn't changed in a while. I would like better template integration into the workflow. For example, an ability to inject messaging based on persona rather than needing to build separate sequences. In general, a way to cut down on Sequences being created and Sequence management would be nice...
Additionally, better reporting; very fragile reporting which doesn't really show you what you want to see out of the box, with very little ability to customize.
Additionally, better reporting; very fragile reporting which doesn't really show you what you want to see out of the box, with very little ability to customize.
What problems is the product solving and how is that benefiting you?
Classic sales engagement. Sales Outbound is our primary channel for prospect engagement, so Outreach is the main platform we use to enhance that. We've looked at some of the additional features (dialers, transcription via KAia, deal review) but haven't found enough there yet to invest.
Long time customer, Been through many product stages but still see some of the same syncing lag.
What do you like best about the product?
I should preface upfront I am not a daily user; I am an admin. I like now a blended like of the product features sequencing, multi touchpoints within a sequence(social, email/tactical etc), tracking, to the admin setting back end of the house. It could be because I am very comfortable with the UI since I have used the product through many different roles and iterations of products, but it makes sense to me logically.
What do you dislike about the product?
My biggest gripe is the automation features and syncing issues. For example, custom triggers, understanding if they have run, trying to trace back and understand some of the steps, why or why a potential customer is dropped into a sequence that has an overlaying automation trigger where they should have been. On top of that, I have had an ongoing issue with updates in and out of SFDC; I am constantly finding myself force pushing updates out to SFDC on meetings set in outreach back into events in SFDC. I have reviewed it with support, and that the discovery process is always the same. When having goals ties to meetings set, had, or ghosted and those are driven by AE's booking meetings from their email synced with Outreach, we are left not to trust the system, data, or me as the admin to make sure it's adequately integrated, so that is a big bummer.
What problems is the product solving and how is that benefiting you?
We are solving multi-touch, threaded communication between our Account Executives and sdrs and Potential customers. Outreach allows us to do all of our prospecting in one system; with the integrations with gift programs, Social platforms, and others as an Admin, I can put steps for them to complete the task directly within outreach. Outreach saves our users many manual steps when sending emails that require personalization from details that already in our database—having the ability to run warm touch customized top of funnel programs and 1:1 off the cuff emails all while being tracked with our CRM/SFDC is key to our user's productivity and prospecting.
The Core Sales Tool in My Stack
What do you like best about the product?
I've been using Outreach since Outreach became Outreach. The product has evolved to keep up with the changing world of sales enablement and automation. Their support is top-notch and their constant flow of helpful content for individual users and sales leaders has been fantastic.
What do you dislike about the product?
Reporting is rough. Always has been, so at least Outreach is consistent.
What problems is the product solving and how is that benefiting you?
We use Outreach to manage the huge number of leads we communicate with, both on the Sales side and the Customer Success side. Being able to message dozens of leads with a simple mouse click is a game-changer.
Great Prospecting Tool!
What do you like best about the product?
I like how you can create sequences for the teams and I can see who opened emails and get all kinds of metrics
What do you dislike about the product?
There is nothing I really dislike, maybe allow for more robust reporting
What problems is the product solving and how is that benefiting you?
OUtreach solves the majority of our SDR problems when it comes to prospecting, centralized email to with metrics is key to running a bdr org
Outreach is a great program! Super helpful support team that are very responsive.
What do you like best about the product?
Easy mappings for system integrations, and ease of use for reporting.
What do you dislike about the product?
It can be a bit difficult to navigate, and reporting could be done more effectively.
What problems is the product solving and how is that benefiting you?
We needed an "outreach" platform to make sure that reps were having tasks noted.
I've been an avid outreach user for years and will continue to be.
What do you like best about the product?
I find its base capabilities to be seamless and the integrations with other firms is ever expanding
What do you dislike about the product?
it has its glitches but none of them are mission critical
What problems is the product solving and how is that benefiting you?
speed to lead
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