Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
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Boosting sales efficiency and effectiveness
What do you like best about the product?
Outreach enables my team to wake up each morning and attack their follow-ups with rigor and best practice cadence
What do you dislike about the product?
The occasional hiccup between SFDC <> outreach syncing can be frustrating
What problems is the product solving and how is that benefiting you?
Sales bandwidth and efficiency - we love the platform for sequences, tasks, and templated follow up cadence
Recommendations to others considering the product:
Use it - we live in a virtual sales world where it is our job to make SDRs, AEs, and TMs as effective as possible
Best in class for sales outreach by far
What do you like best about the product?
Outreach streamlines and simplifies the complicated workflows of Salesforce or other CRM platforms. It gives you just the features you need to focus on getting sequences and responses done and out the door, and then syncs everything back to your CRM so you have a complete record of activity. Deliverability is super high since it goes through your Outlook. It's also really easy to send as other users in your org on their behalf, and manage a ton of users and their segments and sequences from within your account.
What do you dislike about the product?
Biggest bummer is the lack of the ability to set the default person sequencing as the prospet's owner. Instead every time I sequence for another user I have to manually make sure to change it from myself. I have emailed support and currently you cannot change the default. It takes a lot of time and could really end up badly for someone if they don't remember this critical step. I also don't like that the font choices are "small medium large" and none of them seem to match well with the default Outlook font sizes - they're too big or too small.
What problems is the product solving and how is that benefiting you?
We're able to do sales outreach with better segmentation and metrics than we would with Outlook alone. We're able to use standard email markeing tools, like setting days and times to send, and scheduling emails in advance. We're able to reach out to more people faster, with very small / limited staff.
Outreach Experience
What do you like best about the product?
Outreach has enabled by Sales team to organize and integrate high quantity lead generation into our strategy. We have been able to double our revenue by using the platform and will be keeping Outreach for a long time.
What do you dislike about the product?
Outreach is meant for a one company view, without a lot of customer types. It is a bit difficult to segment customer types for highly tailored product selling.
What problems is the product solving and how is that benefiting you?
We are driving revenue into our pipeline and touching all corners of the market landscape. We have realized the benefits of automation and integration with mass quantities of leads.
Best SEP om the market
What do you like best about the product?
Love sequences, templates, snippets, triggers, reporting, crm synch etc
What do you dislike about the product?
Complex tool to implement but once implemented, a joy to use
What problems is the product solving and how is that benefiting you?
Central repository for messaging, one pane of glass to manage all 1:1 comms with customers and prospects (SDR/SALES/CUSTOMER SUCCESS). We now have sentiment analysis on responses, we can A/B test our sequences etc. Too many benefits to write about
Recommendations to others considering the product:
Make sure Sales Ops, Marketing Ops and IT are bought in and ready to help you implement the tool.
Very easy and organized for every type of organization
What do you like best about the product?
The sending of emails and by bulk.
The calling of the different numbers in each city
The calling of the different numbers in each city
What do you dislike about the product?
That some international numbers are not available
What problems is the product solving and how is that benefiting you?
The certain cadences that help you follow up on each lead so nothing slips by.
It's a great platform but really needs more QA folks to help with bugs.
What do you like best about the product?
It's very easy to use. It's intuitive and easy to teach others how to use it.
The idea behind the platform is actually pretty genius.
The idea behind the platform is actually pretty genius.
What do you dislike about the product?
BUGS! So many bugs. I'd suggest more QA folks to help with this. Not a fan of support, I can go days without my tickets getting answered. Also should have phone support available.
What problems is the product solving and how is that benefiting you?
We need to send emails out to folks that have lagged on our application process. The open rates/deliverability and ease of use are unmatched.
Recommendations to others considering the product:
It's easy to use and does what it's was built to do. Does have some bugs that will make it frustrating at times to use.
5 of 5 stars for Outreach!
What do you like best about the product?
-Outreach automates our work flow making it really easy to follow up with customers
-Depending on what stage customers are in, we have customized sequences to qualify, re-schedule, re-engage, and follow up making it easy to keep the lines of communication always open .
-Depending on what stage customers are in, we have customized sequences to qualify, re-schedule, re-engage, and follow up making it easy to keep the lines of communication always open .
What do you dislike about the product?
Support takes a while to respond to requests
What problems is the product solving and how is that benefiting you?
-Prior we had too many leads and it was a very manual process to follow up with each one.
-We're sending more marketing content with templates which make it much easier.
-We're sending more marketing content with templates which make it much easier.
Recommendations to others considering the product:
Just get clear on what issues you're looking to solve ahead of time so Outreach can show you their capabilities. We compared Outreach to Hubspot who said they have similar features, but Outreach was MUCH more in line with what we were looking for.
Don't even look elsewhere. Seriously. Outreach is by far the best out there.
What do you like best about the product?
Outreach is super powerful and robust-- can handle the complexity you're looking for- but also be simple and easy to use.
It's designed for RESULTS and that's exactly what you get when you start using it.
It's designed for RESULTS and that's exactly what you get when you start using it.
What do you dislike about the product?
Admin settings could have more descriptions and be more clear. Sometimes it's hard to know what the settings do.
What problems is the product solving and how is that benefiting you?
outbound prospecting
marketing evangelism
inbound follow up
marketing evangelism
inbound follow up
Recommendations to others considering the product:
Get every SDR and AE on it-- hands down.
Great Enterprise Solution
What do you like best about the product?
There are very few issues compared to other solutions. Can have lots of things moving together at once. Great salesforce plugin.
What do you dislike about the product?
I'd like better reporting and data integration features. More customization around dynamic sequences- adjust the sender, who is cc'd, have different steps come from different mailboxes, etc. Improve outlook plugin.
What problems is the product solving and how is that benefiting you?
Outreach gives us the ability to stay on top of our prospects, customize, and follow up at scale.
Tool you can't live without
What do you like best about the product?
workflow, variables, reminders for followup
What do you dislike about the product?
search filters, need better reminder in gmail
What problems is the product solving and how is that benefiting you?
We are reaching more prospects with customized messaging. We are able to limit the amount of time it takes to follow up with targets
Recommendations to others considering the product:
Best tool on the market. Some quarks with workflows but nothing can match their capabilities
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