Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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Outreach is indispensable in prospecting
What do you like best about the product?
I love that Outreach allows me to build custom sequences for different personas and verticals that I'm reaching out to. I also love that it loads my current tasks each day that I need to do for each of my prospects currently in sequences.
What do you dislike about the product?
I wish that I could text from Outreach and make that part of my prospecting sequences.
What problems is the product solving and how is that benefiting you?
I use Outreach to make my prospecting more effective and efficient.
Recommendations to others considering the product:
Ability to text from the platform
Great tool, amazing CS team
What do you like best about the product?
I have tried around 3 email engagament tools, and Outreach is definitely the best. The UI is easy to use, the system operates flawlessly, and the customer success team went above and beyond.
What do you dislike about the product?
There has been nothing we have disliked about Outreach so far
What problems is the product solving and how is that benefiting you?
Automating and streamlining sales related activities (Cold Prospect Engagement)
Recommendations to others considering the product:
Use the guides they share and make sure you attend all the trainings they offer to maximize your value
Good Product, Haven't Innovated Too Much Lately
What do you like best about the product?
Their UI is great, and the product handles all of the email trackings very well in the background. The setup and implementation are relatively straightforward; however, this space is dominated by who can get the best adoption.
What do you dislike about the product?
There's nothing specific about their product that I wouldn't say I like as compared to competitors....I think they track emails to Salesforce contacts better than Salesloft does without needed much manual intervention. However, I feel that their automation rules around prospects are a bit limited. I'm not a huge fan that you can't edit the list views to bring in custom fields (as new columns) to create custom lists, this is something that this whole space lacks, so if you're looking for this functionality, you'll be underwhelmed at what is out there. The same issue relates to tracking emails to multiple records, and this is not possible with an enablement tool since they track emails as tasks rather than "emails."
One thing I will say, their support team is pretty slow at getting back to admins
One thing I will say, their support team is pretty slow at getting back to admins
What problems is the product solving and how is that benefiting you?
Allowing Sales Reps to more efficiently prospect and follow up with clients/prospects. If you have a full cycle sales team, a tool like this is crucial for time management and making sure nothing slips through the cracks.
Time saver!
What do you like best about the product?
I like how it syncs to my gcal, I can share emails with my colleagues
What do you dislike about the product?
It blocks people from being in 2 sequence
What problems is the product solving and how is that benefiting you?
Efficiency
Recommendations to others considering the product:
Onboarding is not great - a lot of it will be left to yourself to figure out otherwise great tool
Most user friendly
What do you like best about the product?
Outreach is very user friendly and easy for our users to learn, understand, and use. It syncs easily with Salesforce, and when there is an issue, it is very intuitive on what the issue is and how to fix it.
What do you dislike about the product?
There seems to be more nuances than I'd prefer, and I have to reach out to Support for assistance to fix or refresh something. Support is very responsive.
What problems is the product solving and how is that benefiting you?
We are able to use email templates to standardize our messaging. We can see who is interacting with our outreach and it easily moves the contacts through the sequences. Automating this helps the team stay organized, helps with reporting, and frees up the team for other valuable tasks.
Recommendations to others considering the product:
Use the knowledge base!
Outreach has streamlined our processes in a tremendous manner.
What do you like best about the product?
The most helpful part is the Automation.
What do you dislike about the product?
The user interface could use some modernization.
What problems is the product solving and how is that benefiting you?
We are solving our sales development workflows and processes.
Recommendations to others considering the product:
If you engage in b2b sales, it's worth your time.
Outreach solving daily struggles in sales
What do you like best about the product?
I love the ability to A/B test campaigns as well as identify who has opened the emails right away to call them
What do you dislike about the product?
Opens rate. Clarification on if someone opens an email multiple times does taht count as a view or is it when they click on it specifically.
What problems is the product solving and how is that benefiting you?
We are saving tons of time with having an opt-out list and being able to easily identify a customer by their profile located in Outreach. There are many benefits in Outreach, one being you never have to leave outreach if all of your sales tools are synced properly!
Really good application for prospecting.
What do you like best about the product?
Ability to reach many prospects with a few clicks.
What do you dislike about the product?
The user interface can be better. Seems quite clunky at times and hard to navigate.
What problems is the product solving and how is that benefiting you?
Able to reach many accounts when prospecting with a few clicks. We have a small team so Outreach is a great tool to allow us to reach many people even with such a small team.
Best Tool I've Used
What do you like best about the product?
So we use Outreach not only as a Customer Engagement Platform but also as a CRM. This really helps us keep our outreach going and keep notes.
What do you dislike about the product?
It can get messy if you don't know how to customize your screens.
What problems is the product solving and how is that benefiting you?
Lots more touches with sequencing.
Great tool to empower your SDR Team
What do you like best about the product?
Outreach is simple to use and has a lot of functionality. I don't think we've scratched the surface of everything we could do with it but it's a great way to maximize the effectiveness of your SDR team. From the booking features to the tracking metrics it's great.
What do you dislike about the product?
I wish it worked more closely with some of our other data tools and CRMs for the sales team.
The call tracking could be a bit more refined.
The call tracking could be a bit more refined.
What problems is the product solving and how is that benefiting you?
We needed to find the best way to assign accounts to the SDR team and get meetings booked for our AEs. Being able to categorize these accounts and track data was important.
The call tool and other features like emailing and LinkedIn capabilities are great.
We've been able to pair this with Orum to maximize our results and hit record months of booking.
The call tool and other features like emailing and LinkedIn capabilities are great.
We've been able to pair this with Orum to maximize our results and hit record months of booking.
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