Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is a massive game changer
What do you like best about the product?
The ability to scale your outreach to as many people as I can handle
What do you dislike about the product?
Sometimes I forget about the automatic sequences
What problems is the product solving and how is that benefiting you?
Solving reaching out to new prospects to create inbound leads for our program
Amazing tool for growth, biz dev, but needs better reporting
What do you like best about the product?
Outreach's integration with tools like Highspot for content sharing and Salesforce for account tracking is invaluable. The system is relatively easy to use with proper training, although, admittedly, users tend to stay in their lane and do what they know how to do as they've been coached. There are a lot of features left alone because improvisation leads down the rabbit hole.
What do you dislike about the product?
The analytics and reporting capabilities are limited. A big part of biz dev/marketing KPIs is visibility into activity - specifically to other departments or teams that may not have access to Outreach. It would be beneficial to have meaningful reporting/analytics available to export and share internally.
The email signature is very plain. The emails can look a bit too text-like in appearance.
The ability to make minor edits to emails within a sequence that has already begun is very convoluted. I don't know if it's even possible, but it's certainly not obvious if it is. For example, you might want to edit an automated email schedule that contains a variable like {company.name} which would be shortened/abbreviated in everyday language (e.g. writing "FWS" instead of "Franchise Worldwide Systems dba Enterprise Global Integrations"). But, if that sequence is already underway, the only way I know how to do it is at the beginning before it's begun.
The email signature is very plain. The emails can look a bit too text-like in appearance.
The ability to make minor edits to emails within a sequence that has already begun is very convoluted. I don't know if it's even possible, but it's certainly not obvious if it is. For example, you might want to edit an automated email schedule that contains a variable like {company.name} which would be shortened/abbreviated in everyday language (e.g. writing "FWS" instead of "Franchise Worldwide Systems dba Enterprise Global Integrations"). But, if that sequence is already underway, the only way I know how to do it is at the beginning before it's begun.
What problems is the product solving and how is that benefiting you?
I use it to automate sales/marketing touches across my entire territory - nearly 100 accounts, but you could easily do the same for hundreds. The ability to customize sequences based on your audience is a very valuable tool for generating activity and awareness that lead to more deals. It is a game-changer for growth-minded, sales-driven organizations.
Great platform!
What do you like best about the product?
I love how consolidated information for each prospect and account is.
What do you dislike about the product?
Dialing process is a little slow if you're trying to accomplish a lot of tasks.
What problems is the product solving and how is that benefiting you?
Personalized Prospecting is very facilitated.
Great for managing follow ups
What do you like best about the product?
Outreach is predominately geared toward SDRs however, I love how easy it makes my follow-ups and scheduling.
What do you dislike about the product?
When Gmail makes updates, outreach can cause significant lag. Makes it more difficult to respond to emails in a timely fashion.
What problems is the product solving and how is that benefiting you?
Time-savings, I no longer need to comb through my inbox for emails that I send. The automatic triggers and templates are huge time savers.
Great Platform
What do you like best about the product?
Intuitive platform, easy to understand & use
What do you dislike about the product?
Chat support is now a premium feature and support is slow to respond via email
What problems is the product solving and how is that benefiting you?
Automated messaging, prospect organization
Recommendations to others considering the product:
Bring back the chat feature or make email/phone support more accessible.
Great product for standardized outreach
What do you like best about the product?
I like the user-friendly interface to create sequences. The templates feature is also a big time saver.
What do you dislike about the product?
I would like triggers to be able to retroactively take effect.
What problems is the product solving and how is that benefiting you?
Predictable outreach. More insight into activity and results
Outreach
What do you like best about the product?
Ease of sequence use, CSM's and support, functionality
What do you dislike about the product?
I don't like that we can't merge Outreach prospects if duplicates
What problems is the product solving and how is that benefiting you?
makes following up easy and having a set schedule easy
Good Product - Support Could be Better
What do you like best about the product?
Outreach is a tech first sales engagement platform. It has a great look and is user friendly. The tool has allow me to 3x my outputs compare to others.
What do you dislike about the product?
I think the naming is so "modern" it can be counterintuitive. For example - trying to teach someone to clone a sequence sounds a lot more confusing then just saying copy and the tech phobic are really put off
What problems is the product solving and how is that benefiting you?
the biggest is our last SEP was not correctly set up and had to be replaced to protect data, have correct activity reports, etc
Outreach - Reaches People
What do you like best about the product?
Utilization of email sequencing and the analytics behind it
What do you dislike about the product?
Just like any technology, there are glitches, and the reporting can be off
What problems is the product solving and how is that benefiting you?
Utilized as a tool for incarcerated women to gain knowledge and expertise in a call center environment
Do not recommend using this software, extremely buggy and has been a huge hassle for our sales team
What do you like best about the product?
I liked the automation with sequences, the ability to easily create and review reports, the simple way of managing tasks and updating accounts with relevant roles for prospects. Outreach is an all-in-one system, with outbound dialing, email, and tracking.
What do you dislike about the product?
The integration with Salesforce leaves much to be desired, tons of issues, and complex setup and upkeep. Customer service is non-existent, if you have more than a surface-level question, you will have a better time finding the answer on Google. The inability to create specific list views and the range of filtering available is very limited. An easier way to sequence an entire account would be fantastic, currently you can only sequence select prospects and when dealing with thousands of accounts this can become messy. Their software is extremely glitchy, having outages more and more often resulting in our reps needing to use their cell phones, rendering our use of outreach obsolete. We find ourselves constantly needing to update permissions and fix broken integrations. The experience started out decently positive but has greatly gone downhill, with both quality of service and lack of support. Buyer Beware.
What problems is the product solving and how is that benefiting you?
We needed an outbound system for Sales activities, and management to bring on new customers and accounts to our org.
Recommendations to others considering the product:
don't
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