Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Must have sales enablement tool
What do you like best about the product?
Great way to reach many prospects in a very personalized way. New features are being rolled out periodically which make the experience much better for your prospects.
What do you dislike about the product?
Would be amazing to be able to filter responses by sentiment analysis for prospect recycling.
What problems is the product solving and how is that benefiting you?
Reach many prospects without too much manual intervention. Huge amount of uptick in meetings.
Watch Outreach.io grow from Day 1! Higher Click, Response, and Conversion Rates!
What do you like best about the product?
Aside from the easy UI/UX, their enablement with any questions/concerns makes it quick to resolve your immediate issue. The recent enhancements with reporting functionality allow the business to adjust to ensure we receive the highest click, response, and conversation rates. From a user perspective, the it enables the team to touch a mass amount of accounts without losing the personalization.
What do you dislike about the product?
Buying licenses - please fix this so that it's like a SHOPPING CART.
What problems is the product solving and how is that benefiting you?
We are increasing our connection with our outbound. We recognize which sequences are weak VS those that are strong.
Helpful Tool in the market - User Friendly!
What do you like best about the product?
It is a very user-friendly tool. Very intuitive. I consider the onboarding process very straightforward. Outreach allows you to set sequences easily.
What do you dislike about the product?
The time they take to get back to your with a solution to the challenges you are facing could improve. Sometimes we have waited a few days prior to receiving an official response from the Outreach team.
What problems is the product solving and how is that benefiting you?
Outbound Email Marketing. We started this initiative using this tool
great tool with great reporting
What do you like best about the product?
the tool is easy to use for email outreach
What do you dislike about the product?
calling flow is a bit disorganized. no live call studio.
What problems is the product solving and how is that benefiting you?
sales team is able to reach out to prospects en masse.
Outreach is a massive game changer
What do you like best about the product?
The ability to scale your outreach to as many people as I can handle
What do you dislike about the product?
Sometimes I forget about the automatic sequences
What problems is the product solving and how is that benefiting you?
Solving reaching out to new prospects to create inbound leads for our program
Amazing tool for growth, biz dev, but needs better reporting
What do you like best about the product?
Outreach's integration with tools like Highspot for content sharing and Salesforce for account tracking is invaluable. The system is relatively easy to use with proper training, although, admittedly, users tend to stay in their lane and do what they know how to do as they've been coached. There are a lot of features left alone because improvisation leads down the rabbit hole.
What do you dislike about the product?
The analytics and reporting capabilities are limited. A big part of biz dev/marketing KPIs is visibility into activity - specifically to other departments or teams that may not have access to Outreach. It would be beneficial to have meaningful reporting/analytics available to export and share internally.
The email signature is very plain. The emails can look a bit too text-like in appearance.
The ability to make minor edits to emails within a sequence that has already begun is very convoluted. I don't know if it's even possible, but it's certainly not obvious if it is. For example, you might want to edit an automated email schedule that contains a variable like {company.name} which would be shortened/abbreviated in everyday language (e.g. writing "FWS" instead of "Franchise Worldwide Systems dba Enterprise Global Integrations"). But, if that sequence is already underway, the only way I know how to do it is at the beginning before it's begun.
The email signature is very plain. The emails can look a bit too text-like in appearance.
The ability to make minor edits to emails within a sequence that has already begun is very convoluted. I don't know if it's even possible, but it's certainly not obvious if it is. For example, you might want to edit an automated email schedule that contains a variable like {company.name} which would be shortened/abbreviated in everyday language (e.g. writing "FWS" instead of "Franchise Worldwide Systems dba Enterprise Global Integrations"). But, if that sequence is already underway, the only way I know how to do it is at the beginning before it's begun.
What problems is the product solving and how is that benefiting you?
I use it to automate sales/marketing touches across my entire territory - nearly 100 accounts, but you could easily do the same for hundreds. The ability to customize sequences based on your audience is a very valuable tool for generating activity and awareness that lead to more deals. It is a game-changer for growth-minded, sales-driven organizations.
Great platform!
What do you like best about the product?
I love how consolidated information for each prospect and account is.
What do you dislike about the product?
Dialing process is a little slow if you're trying to accomplish a lot of tasks.
What problems is the product solving and how is that benefiting you?
Personalized Prospecting is very facilitated.
Great for managing follow ups
What do you like best about the product?
Outreach is predominately geared toward SDRs however, I love how easy it makes my follow-ups and scheduling.
What do you dislike about the product?
When Gmail makes updates, outreach can cause significant lag. Makes it more difficult to respond to emails in a timely fashion.
What problems is the product solving and how is that benefiting you?
Time-savings, I no longer need to comb through my inbox for emails that I send. The automatic triggers and templates are huge time savers.
Great Platform
What do you like best about the product?
Intuitive platform, easy to understand & use
What do you dislike about the product?
Chat support is now a premium feature and support is slow to respond via email
What problems is the product solving and how is that benefiting you?
Automated messaging, prospect organization
Recommendations to others considering the product:
Bring back the chat feature or make email/phone support more accessible.
Great product for standardized outreach
What do you like best about the product?
I like the user-friendly interface to create sequences. The templates feature is also a big time saver.
What do you dislike about the product?
I would like triggers to be able to retroactively take effect.
What problems is the product solving and how is that benefiting you?
Predictable outreach. More insight into activity and results
showing 1,521 - 1,530