Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach User & Sales Manager
What do you like best about the product?
The sequences are easy to customize and keep sales reps on track with day-to-day. Templates and snippets are easy to share cross-functionally, allowing the team to work more strategically (vs. all having their own individual emails).
What do you dislike about the product?
Run into issues with Salesforce syncing once in a while, which is essential for both systems to align.
What problems is the product solving and how is that benefiting you?
Able to work more strategically and ensure prospects are being both reached out to and followed up with quickly. Easy to organize prospect data.
Run away. Dont get into a sunk cost situation with a subpar software
What do you like best about the product?
Outreach is better than working off a stack of business cards or phone book
What do you dislike about the product?
As a rep, pretty much everything. There are random fields that don't make sense. Sync from Salesforce doesn't work the way you would want it to. There's little to no customizability. Fields are general and unhelpful. Things break, then it takes an hour to figure out what's broken and fix it. Scheduled tasks get lost in automated tasks as there are few ways to sort and differentiate between them.
Lets say you have a cadence, and you want to do all of your 3rd step phone calls before lunch, good luck. There's no way to identify "I want to do this task" short of tagging every prospect in that step of the cadence with some asinine tag and sorting off that tag. I spend as much time figuring out how to navigate and work around Outreach as I do using Outreach productively.
I can't sort leads by timezone. I cant see notes on old calls without moving to an entirely new page. The whole bundle is frustrating.
Lets say you have a cadence, and you want to do all of your 3rd step phone calls before lunch, good luck. There's no way to identify "I want to do this task" short of tagging every prospect in that step of the cadence with some asinine tag and sorting off that tag. I spend as much time figuring out how to navigate and work around Outreach as I do using Outreach productively.
I can't sort leads by timezone. I cant see notes on old calls without moving to an entirely new page. The whole bundle is frustrating.
What problems is the product solving and how is that benefiting you?
Automated marketing.
Recommendations to others considering the product:
Run away. The problem we have is that so much legacy data is tied up in Outreach that it would be a nightmare to migrate
Outreach for customer enagement
What do you like best about the product?
Best way to track the customer response and activeness for your sent emails. Provides you the necessary data to see if customer has opened your emails and captures the weekly/monthly customer enangement data.
What do you dislike about the product?
Need to get into the account level details to access the notes for the individual calls. The google chrome extension could be improved.
What problems is the product solving and how is that benefiting you?
Outreach activity and customer engagement metrics tracking is great using Outreach
Recommendations to others considering the product:
NA
Expensive, but worth the price.
What do you like best about the product?
I like that outreach has kept me organized. Being able to schedule emails to go out days or weeks in advance has helped me save time, and everyone knows that time is money. For a sales rep, being able to schedule your outreach for the next few weeks is essential. It also helps you keep track of how many times a prospect opens and clicks on an email, so it helps with knowing if a prospect is truly interested and how many times they are viewing something prior to responding.
What do you dislike about the product?
Outreach can be a little overwhelming to use in the beginning. We didn't receive a ton of training, so the onboarding process wasn't as smooth as it could have been. It has a lot of features, and if not trained properly, you could go down a rabbit hole trying to learn how to use everything. Only some things are relevant to sales reps, and some things may be more relevant to account managers.
What problems is the product solving and how is that benefiting you?
Being able to know if a prospect has ghosted me and if they are even reading my emails is essential in sales. Sometimes you can get lost tracking people down or wondering if they have just been busy/unavailble, so the tracking feature within outreach has solved a lot of problems. The benefit of scheduling future replies and emails to go out if they haven't responded as well has been a life saver and helps progress a deal faster by having those automatic systems in place.
Good product overall
What do you like best about the product?
I love the schedule to send later feature, the ability to input calendar times, and the tracking to be able to see if clients open the email. I also like being able to see how many emails I am sending per week/month etc, to make sure I am providing adequate outreach to my clients. Snippets are super helpful!
What do you dislike about the product?
It can be glitchy and log you out often, which can be frustrating when you don't notice and send emails without tracking them. There are some restrictions on the template creations as well which has been tricky to work around.
What problems is the product solving and how is that benefiting you?
Understanding client engagement via email and efficient outreach tools (calendar scheduling, template creation, schedule an email to send later). Overall, it helps me be more efficient in my role so I can focus on other things than typing up an email and helps me know which clients are engaging in emails I send.
Customer Success Specialist
What do you like best about the product?
I love that outreach keeps my daily tasks in order and keeps me on track showing who I need to follow up with and why (if I made a note)
What do you dislike about the product?
There is nothing I dislike about outreach
What problems is the product solving and how is that benefiting you?
I am able to reach out to clients, make notes on that clients profile and it integrates with sales force so when I enter NPS scores into sales force for a specific person, it then shows up on their profile in outreach for quick reference
Not a good tool
What do you like best about the product?
The only thing good about this tool is the UI. It is clean and clear but unfortunately, it is just pretty wrapping for a poorly performing product.
What do you dislike about the product?
Outreach is a tool that should be fairly painless and not really ever cross your mind when you are using it. However, I find myself frustrated with it every time I go to use it. It is constantly freezing my Gmail and resizing my browser with its sidebar functionality. The calendar booking feature feels very dated and is never adding my coworkers to the email invite even when they are manually added to the time slots.
The connection to SFDC feels very cumbersome, adding prospects to outreach (something that for some reason has to be done for every person you want to schedule time) does not automatically add them into of SFDC instance. Additionally, there seems to be no easy way to connect the existing SFDC reports we use for email flows. We have been working with our outreach CSM on this for weeks and it is still not working right.
The connection to SFDC feels very cumbersome, adding prospects to outreach (something that for some reason has to be done for every person you want to schedule time) does not automatically add them into of SFDC instance. Additionally, there seems to be no easy way to connect the existing SFDC reports we use for email flows. We have been working with our outreach CSM on this for weeks and it is still not working right.
What problems is the product solving and how is that benefiting you?
We are trying to use the tool for automated emails and easy calendar booking.
Happily reach out to your prospects on Outreach!
What do you like best about the product?
One stop tool for all asks for an SDR role
What do you dislike about the product?
Custom reports not available and the prebuilt reports don't cater to all reporting needs
What problems is the product solving and how is that benefiting you?
Complete visibility into an SDR's activities - calls, emails, tasks, quality
For SDRs - ease of use, integrations to various platforms reduces task redundancy.
Overall increase in productivity, user adoption
For SDRs - ease of use, integrations to various platforms reduces task redundancy.
Overall increase in productivity, user adoption
Easy way to reach out
What do you like best about the product?
You can get detailed information about the person or company.
What do you dislike about the product?
The dashboard was not up to the mark so it was very difficult to full the data.
What problems is the product solving and how is that benefiting you?
Connecting the companies and people profile.
Outreach - The Perfect Tool For an SDR
What do you like best about the product?
When it comes to using Outreach, everything from setting up sequences to making outbound calls is seamless. And the fact that it directly integrates with Salesforce is priceless in saving us time and energy, maintaining the health and hygiene of our pipeline. I can't live without this tool!
What do you dislike about the product?
I would say that the only thing that I dislike about Outreach is their level of customer service towards smaller companies with fewer seats. Getting us set up with Outreach took TWO weeks because our representative placed us at a lower priority which put us super behind for May. Other than that, we love Outreach!
What problems is the product solving and how is that benefiting you?
Outreach is helping us build our sales pipeline and reach our target market with their automated email sequencing and calling feature. Without Outreach, I was spending 2-3 hours a day manually emailing prospects, and now it takes less than three minutes to throw them into a sequence and keep it moving. Just so easy to use!
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