Outreach Sales Execution Platform
OutreachExternal reviews
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Takes a while to master, but worth it
What do you like best about the product?
The sequences and the ability to set them to automatic or manual
What do you dislike about the product?
You cannot integrate a sequence easily with an email you've already sent or received. Additionally, the font used makes the emails look automatic
What problems is the product solving and how is that benefiting you?
Organization of outreach and keeping SDRs accountable for finishing the entire outreach cadence planned
Recommendations to others considering the product:
Make sure your team is willing to adopt and implement this new platform that takes a while to understand fully
Easy to use yet a powerful tool.
What do you like best about the product?
Its integration with other sales & marketing platforms. Then, its Gmail integration is super helpful to execute daily communication tasks, which saves a ton of time.
What do you dislike about the product?
Sometimes, it doesn't work well when you install any third-party extensions on your browser & creates a hassle.
What problems is the product solving and how is that benefiting you?
It's helping me to efficiently and effectively engage prospects to drive more sales pipeline for my Sales team. And, it really makes my life hunky-dory without going systems to systems, in turn, providing a holistic tool for sales engagement & enhancing my productivity.
Outreach saves time
What do you like best about the product?
speed dial, sequences for prospecting quickly, setting calendar demos, tracking results, full tracking of customers and transactoins, conversations, follow up etc.
What do you dislike about the product?
Learning the shortcuts took me a bit. Still learning how to user things within the program quicker.
What problems is the product solving and how is that benefiting you?
dialing quicker, visibility of sequences read and interest level, targeting types of account for prospecting.
Easy Template and Sequence Management
What do you like best about the product?
I enjoy the easy Gmail integration for email templates. The chrome extension pops up and allows me to connect the accounts. I can also track each time the email recipient views the email. The data is nice to have. There is also the ability to put recipients in an email sequence which is good if they are non-responsive and automates the follow-up. It integrates with Gong and Totango as well, so I can track all calls and emails in the same place.
What do you dislike about the product?
Sometimes the extension signs out, so I have to remember to sign back into it. I'm still getting used to the outreach site. It's a little confusing to organize.
What problems is the product solving and how is that benefiting you?
Outreach helps automate email writing for repetitive emails and streamline communication. It saves time. For a team, it also helps to reduce sharing email templates because it's all in the same place.
Outreach Review
What do you like best about the product?
Being able to pair the crm to your phone and not have to dial each phone number
What do you dislike about the product?
Accessibility - it would be great if there was an app
What problems is the product solving and how is that benefiting you?
Easy organization/keeping track of leads. Sequencing opportunity is great!
There are better sales enablement tools
What do you like best about the product?
It's good at organizing and managing emails, messaging and sequencing. Unfortunately, there is little else I like about it. I like that my management doesn't require me to use Outreach anymore.
What do you dislike about the product?
There are a few headaches, namely around integration with Salesforce and importing contacts. And if you have any lists you may have made through Excel or other, forget it. I will create my own contact lists, pulling from LinkedIn Sales Nav, other sites and just working own networking efforts. Everything has to run through Salesforce so you'll essentially have to migrate everything twice if you want it in Outreach. The worst part about it is when emails are sent with/via Outreach, they are easily identified as "spam" and blocked from the intended recipients. Open/read rates are poor as a result.
What problems is the product solving and how is that benefiting you?
The idea is to make my life easier and more efficient with prospect outreach and sequencing, but you have to get through a lot of mess to get there. And once you get there and are sequencing, open rates are nil, on account the emails are often flagged as "spam"
Not the best experience
What do you like best about the product?
I like the ease of calling out to prospects
What do you dislike about the product?
Too many kinks, glitches, the syncing feature is my least favorite because its always wrong. Also calls drop frequently, doesnt work well with salesforce
What problems is the product solving and how is that benefiting you?
I can go back and listen to my calls which is really nice. I can also set reminders on when to call certain people
Keeping track of sequences is very easy
What do you like best about the product?
Outreach is a great way to flesh out procedures and connect with individuals. Extremely beneficial when managing a group and excellent for measuring key performance indicators. Having the ability to dive into every user and prospect and determine their level of interaction with your campaign is incredible. This tool was essential for building a solid pipeline of deals to close.
What do you dislike about the product?
What I detest about Outreach is that I don't receive any training from my employer during onboarding.
What problems is the product solving and how is that benefiting you?
The program allows me to create lists for specific employees that have certain activities, and once they complete that sequence, I can choose whether they are dropped or added. This ensures that options do not get overlooked and assign specific tasks to enable me to stay in touch with them.
Recommendations to others considering the product:
If you want to use Outreach effectively, you need to familiarize yourself with the software. It's not hard to use the tool, but there's a lot to do to optimize its performance. You'll need to put your all into it!
Business Development Representative
What do you like best about the product?
Outreach is a great tool to keep you organized and, keens track of your prospects and automates your daily tasks when setting up emails, the ability to track which customer has opened your emails. I'm sure it has much more features that I haven't discovered yet but I highly recommend this tool to optimize your engagement with clients.
What do you dislike about the product?
Nothing I dislike. I had some calls dropping before or not able to add a contact but support team was able to help me out to fix the issues in a very efficient manner of time.
What problems is the product solving and how is that benefiting you?
organized daily tasks, the fact that I can automate emails saves me a lot of time and I know exactly when to follow up with customers.
The engagements analytics of my sequences has helped me to identify better my targets.
The engagements analytics of my sequences has helped me to identify better my targets.
Great Product - Nightmare Service
What do you like best about the product?
The email activity tracking features are a help.
What do you dislike about the product?
Customer support is essentially impossible to get a hold of. I really can't recall the last time I had a support experience this bad. It takes days to get back to. When they finally did reply to me they asked if I could hop on zoom at 1 AM since they moved my support ticket to Asia - for no reason. If you don't have an experienced outreach administrator, good luck figuring things out because they're not going to be much of a help at all.
What problems is the product solving and how is that benefiting you?
It helps organize sales workflow with task management.
Recommendations to others considering the product:
Hire an admin because this platform can easily get complicated and you'll be waiting weeks to hear back from a person.
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