Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Some quirks and issues, but overall good tool
What do you like best about the product?
A very solid platform for both sending out sales emails and making sales calls. The ability to import from Salesforce makes adding contacts in bulk easy. Sequences keep everything organized.
Their reports have gotten better lately, allowing you to see success metrics and practices across the entire sales org.
Calling feature always works very well.
Their reports have gotten better lately, allowing you to see success metrics and practices across the entire sales org.
Calling feature always works very well.
What do you dislike about the product?
Within email sequences, there are some quirks: inability to re-order steps after contacts pass through, the "A/B testing" on emails never really seems to produce useful insights.
Tasks can sometimes get re-assigned to the wrong sales rep, causing confusion.
Not a great platform for keeping track of longer-term relationships
Tasks can sometimes get re-assigned to the wrong sales rep, causing confusion.
Not a great platform for keeping track of longer-term relationships
What problems is the product solving and how is that benefiting you?
If you need to contact a prospect and don't want to blindly email or call, this tool is great. Helps track email engagement, records calls, etc.
Outreach to improve your day
What do you like best about the product?
I love creating sequences that can reach all of my clients at once with auto follow up replies and branches.
What do you dislike about the product?
Took some time to figure out how to use it on a daily basis, there is a lot of content.
What problems is the product solving and how is that benefiting you?
I'm able to reach hundreds of clients at a time to upsell our benefits and solutions, and Outreach keeps track of where they stand for me.
Most confusing psopect tracking software I have ever used
What do you like best about the product?
The built in dialer is nice. The fact that I can do pretty much everything from my Gmail account makes life much better in many respects, so I don't need to sign into the outreach system to call people if I need to call them. Very lastly, the outreach univeristy is helpful for me to learn the basics, but it is just the basics.
What do you dislike about the product?
Almost everything else about the system. The search parameters are only on the name levels.. accounts or "prospects". If I need to find text within a note left by a sales development representative, I can't do that. The most efficient way on a "prospect by prospect" basis is to download their logged calls and their logged tasks, expand everything and then open it in as a csv file and search within the sheet.
There is no distinction between "prospects" (leads) and contacts on the account level so as someone who works with signed clients, I get all the noise on the account level, not just the applicable contacts.
I hate that I can't search for a specific note or task. When I go into calls, it only shows the first line of the notes so I need to drill in to see content, and then when I click back because it was the wrong one, if I had scrolled to where I was, it would reset to the top of the page and I would need to start my manual search over again.
There is no distinction between "prospects" (leads) and contacts on the account level so as someone who works with signed clients, I get all the noise on the account level, not just the applicable contacts.
I hate that I can't search for a specific note or task. When I go into calls, it only shows the first line of the notes so I need to drill in to see content, and then when I click back because it was the wrong one, if I had scrolled to where I was, it would reset to the top of the page and I would need to start my manual search over again.
What problems is the product solving and how is that benefiting you?
I am being forced to use it, it doesn't solve problems for me and I do not see any real benefit outside of the dialer.
I Wish I Went Salesloft
What do you like best about the product?
I don't like anything specific about outreach which other providers don't offer
What do you dislike about the product?
Their AE lied about functionality and best practices and support has been beyond terrible
What problems is the product solving and how is that benefiting you?
Outreach has created more problems than they've solved for my team
Outreach User & Sales Manager
What do you like best about the product?
The sequences are easy to customize and keep sales reps on track with day-to-day. Templates and snippets are easy to share cross-functionally, allowing the team to work more strategically (vs. all having their own individual emails).
What do you dislike about the product?
Run into issues with Salesforce syncing once in a while, which is essential for both systems to align.
What problems is the product solving and how is that benefiting you?
Able to work more strategically and ensure prospects are being both reached out to and followed up with quickly. Easy to organize prospect data.
Run away. Dont get into a sunk cost situation with a subpar software
What do you like best about the product?
Outreach is better than working off a stack of business cards or phone book
What do you dislike about the product?
As a rep, pretty much everything. There are random fields that don't make sense. Sync from Salesforce doesn't work the way you would want it to. There's little to no customizability. Fields are general and unhelpful. Things break, then it takes an hour to figure out what's broken and fix it. Scheduled tasks get lost in automated tasks as there are few ways to sort and differentiate between them.
Lets say you have a cadence, and you want to do all of your 3rd step phone calls before lunch, good luck. There's no way to identify "I want to do this task" short of tagging every prospect in that step of the cadence with some asinine tag and sorting off that tag. I spend as much time figuring out how to navigate and work around Outreach as I do using Outreach productively.
I can't sort leads by timezone. I cant see notes on old calls without moving to an entirely new page. The whole bundle is frustrating.
Lets say you have a cadence, and you want to do all of your 3rd step phone calls before lunch, good luck. There's no way to identify "I want to do this task" short of tagging every prospect in that step of the cadence with some asinine tag and sorting off that tag. I spend as much time figuring out how to navigate and work around Outreach as I do using Outreach productively.
I can't sort leads by timezone. I cant see notes on old calls without moving to an entirely new page. The whole bundle is frustrating.
What problems is the product solving and how is that benefiting you?
Automated marketing.
Recommendations to others considering the product:
Run away. The problem we have is that so much legacy data is tied up in Outreach that it would be a nightmare to migrate
Outreach for customer enagement
What do you like best about the product?
Best way to track the customer response and activeness for your sent emails. Provides you the necessary data to see if customer has opened your emails and captures the weekly/monthly customer enangement data.
What do you dislike about the product?
Need to get into the account level details to access the notes for the individual calls. The google chrome extension could be improved.
What problems is the product solving and how is that benefiting you?
Outreach activity and customer engagement metrics tracking is great using Outreach
Recommendations to others considering the product:
NA
Expensive, but worth the price.
What do you like best about the product?
I like that outreach has kept me organized. Being able to schedule emails to go out days or weeks in advance has helped me save time, and everyone knows that time is money. For a sales rep, being able to schedule your outreach for the next few weeks is essential. It also helps you keep track of how many times a prospect opens and clicks on an email, so it helps with knowing if a prospect is truly interested and how many times they are viewing something prior to responding.
What do you dislike about the product?
Outreach can be a little overwhelming to use in the beginning. We didn't receive a ton of training, so the onboarding process wasn't as smooth as it could have been. It has a lot of features, and if not trained properly, you could go down a rabbit hole trying to learn how to use everything. Only some things are relevant to sales reps, and some things may be more relevant to account managers.
What problems is the product solving and how is that benefiting you?
Being able to know if a prospect has ghosted me and if they are even reading my emails is essential in sales. Sometimes you can get lost tracking people down or wondering if they have just been busy/unavailble, so the tracking feature within outreach has solved a lot of problems. The benefit of scheduling future replies and emails to go out if they haven't responded as well has been a life saver and helps progress a deal faster by having those automatic systems in place.
Good product overall
What do you like best about the product?
I love the schedule to send later feature, the ability to input calendar times, and the tracking to be able to see if clients open the email. I also like being able to see how many emails I am sending per week/month etc, to make sure I am providing adequate outreach to my clients. Snippets are super helpful!
What do you dislike about the product?
It can be glitchy and log you out often, which can be frustrating when you don't notice and send emails without tracking them. There are some restrictions on the template creations as well which has been tricky to work around.
What problems is the product solving and how is that benefiting you?
Understanding client engagement via email and efficient outreach tools (calendar scheduling, template creation, schedule an email to send later). Overall, it helps me be more efficient in my role so I can focus on other things than typing up an email and helps me know which clients are engaging in emails I send.
Customer Success Specialist
What do you like best about the product?
I love that outreach keeps my daily tasks in order and keeps me on track showing who I need to follow up with and why (if I made a note)
What do you dislike about the product?
There is nothing I dislike about outreach
What problems is the product solving and how is that benefiting you?
I am able to reach out to clients, make notes on that clients profile and it integrates with sales force so when I enter NPS scores into sales force for a specific person, it then shows up on their profile in outreach for quick reference
showing 1,551 - 1,560