Outreach Sales Execution Platform
OutreachExternal reviews
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Not a good tool
What do you like best about the product?
The only thing good about this tool is the UI. It is clean and clear but unfortunately, it is just pretty wrapping for a poorly performing product.
What do you dislike about the product?
Outreach is a tool that should be fairly painless and not really ever cross your mind when you are using it. However, I find myself frustrated with it every time I go to use it. It is constantly freezing my Gmail and resizing my browser with its sidebar functionality. The calendar booking feature feels very dated and is never adding my coworkers to the email invite even when they are manually added to the time slots.
The connection to SFDC feels very cumbersome, adding prospects to outreach (something that for some reason has to be done for every person you want to schedule time) does not automatically add them into of SFDC instance. Additionally, there seems to be no easy way to connect the existing SFDC reports we use for email flows. We have been working with our outreach CSM on this for weeks and it is still not working right.
The connection to SFDC feels very cumbersome, adding prospects to outreach (something that for some reason has to be done for every person you want to schedule time) does not automatically add them into of SFDC instance. Additionally, there seems to be no easy way to connect the existing SFDC reports we use for email flows. We have been working with our outreach CSM on this for weeks and it is still not working right.
What problems is the product solving and how is that benefiting you?
We are trying to use the tool for automated emails and easy calendar booking.
Happily reach out to your prospects on Outreach!
What do you like best about the product?
One stop tool for all asks for an SDR role
What do you dislike about the product?
Custom reports not available and the prebuilt reports don't cater to all reporting needs
What problems is the product solving and how is that benefiting you?
Complete visibility into an SDR's activities - calls, emails, tasks, quality
For SDRs - ease of use, integrations to various platforms reduces task redundancy.
Overall increase in productivity, user adoption
For SDRs - ease of use, integrations to various platforms reduces task redundancy.
Overall increase in productivity, user adoption
Easy way to reach out
What do you like best about the product?
You can get detailed information about the person or company.
What do you dislike about the product?
The dashboard was not up to the mark so it was very difficult to full the data.
What problems is the product solving and how is that benefiting you?
Connecting the companies and people profile.
Outreach - The Perfect Tool For an SDR
What do you like best about the product?
When it comes to using Outreach, everything from setting up sequences to making outbound calls is seamless. And the fact that it directly integrates with Salesforce is priceless in saving us time and energy, maintaining the health and hygiene of our pipeline. I can't live without this tool!
What do you dislike about the product?
I would say that the only thing that I dislike about Outreach is their level of customer service towards smaller companies with fewer seats. Getting us set up with Outreach took TWO weeks because our representative placed us at a lower priority which put us super behind for May. Other than that, we love Outreach!
What problems is the product solving and how is that benefiting you?
Outreach is helping us build our sales pipeline and reach our target market with their automated email sequencing and calling feature. Without Outreach, I was spending 2-3 hours a day manually emailing prospects, and now it takes less than three minutes to throw them into a sequence and keep it moving. Just so easy to use!
Very simple to keep track of sequences
What do you like best about the product?
The ease of use while keeping track of sequences
What do you dislike about the product?
It would be nice to have a way to organize tasks with AI, so you don't have to adjust tasks when due
What problems is the product solving and how is that benefiting you?
I'm able to keep a close watch on prospects and what information they've been sent and haven't with greater context
A very nice complement to Hubspot for visualizing and managing business progress
What do you like best about the product?
The team is very collaborative to work with, and is anxious to deliver new and valuable functionality; the product is growing and improving all the time.
It is a great tool for allowing drillable dashboarding and insights that are a chore to deliver through HubSpot custom reports.
I'm excited about the emerging planning functionality.
The Canopy team was very helpful in customizing aspects of our views to make it most helpful to us.
It is a great tool for allowing drillable dashboarding and insights that are a chore to deliver through HubSpot custom reports.
I'm excited about the emerging planning functionality.
The Canopy team was very helpful in customizing aspects of our views to make it most helpful to us.
What do you dislike about the product?
I'm anxious for the planning functionality to get robust enough to use it as an input to longer term forecasting and planning.
What problems is the product solving and how is that benefiting you?
Providing visibility to all of our marketing funnel and business development progress in one place, end to end.
It's helping us better understand conversion rates at each stage of the funnel, from leads to opportunities to deals, and as our team grows, we're excited about the drill down to the contribution of each employee to those results.
It's helping us better understand conversion rates at each stage of the funnel, from leads to opportunities to deals, and as our team grows, we're excited about the drill down to the contribution of each employee to those results.
Great for mass outreach and automation but could use some improvements
What do you like best about the product?
I like that I can automate my emails and sequences to stay on track in my sales role. I can manage prospecting and current opportunities, and it allows me to see the success rate of my emails, calls, and other outreach methods.
I also like that it pulls in relevant news/media coverage for each account.
The Salesforce Integration is a big plus.
I also like that it pulls in relevant news/media coverage for each account.
The Salesforce Integration is a big plus.
What do you dislike about the product?
It is often slow or even worse, experiencing outages.
I also dislike that I can't sort my tasks by sequence.
I've used similar products in the past that have had a better UI for my taste.
I also dislike that I can't sort my tasks by sequence.
I've used similar products in the past that have had a better UI for my taste.
What problems is the product solving and how is that benefiting you?
I am able to increase my efficiency and automate a lot of workflows that otherwise would have to be manually done.
I am able to track my own success and see how I stack up against my team.
I am also able to manage many deals and prospects at once through this.
I also use the scheduling tool associated with outreach to schedule meetings - it integrates with Google Calendar.
I am able to track my own success and see how I stack up against my team.
I am also able to manage many deals and prospects at once through this.
I also use the scheduling tool associated with outreach to schedule meetings - it integrates with Google Calendar.
Recommendations to others considering the product:
Be sure to compare many options to determine what the best fit is for your team.
Would like it fine if I didn't know any better
What do you like best about the product?
Dual panel navigation when completing tasks allows you to click through the company while working the prospect
Can have changes applied to a sequence pushed out to prospects already enrolled in it
Can have changes applied to a sequence pushed out to prospects already enrolled in it
What do you dislike about the product?
Difficult to search for a contact by phone number
Can't easily merge companies
Lack of custom reporting
Too many clicks to get to desired result - i.e. editing a prospect's name or adding a new prospect to a company
Can't easily merge companies
Lack of custom reporting
Too many clicks to get to desired result - i.e. editing a prospect's name or adding a new prospect to a company
What problems is the product solving and how is that benefiting you?
General outbound CRM. Able to crank a good amount of volume through it, but overall not as tailored as I would wish
Account Executive
What do you like best about the product?
Simplicity of the platform and automations
What do you dislike about the product?
The linkedin ability does not function properly
What problems is the product solving and how is that benefiting you?
Customer outreach and lead flow
Outreach is a powerful tool, however, you will need a dedicated resource.
What do you like best about the product?
Sequence - The automation alleviates time which leads to more production hours.
What do you dislike about the product?
The mic and speaker connection are not the best. For whatever reason, my mic shows that its connected and yet, there are occasions where a prospect will say they can't hear me and ask me to call back. I have no issues with my headset/ mic connection with Zoom, Skype, and Teams.
What problems is the product solving and how is that benefiting you?
Reaching more prospects and existing customers without bombarding them. More efficient conversions.
Recommendations to others considering the product:
As mentioned earlier, I would strongly consider a dedicated resource. It'll be worthwhile.
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