Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
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The most important tool to make our team more effective
What do you like best about the product?
The ladder is very intuitive, and our team quickly took hold of it. It helps you know which e-mails have been opened, read, and replied to. I like to use the mail sortation function of Outreach. Sometimes we are overwhelmed by pending work, but education is an essential tool that we must rely on to stay on track. There are reminders about what needs to be done, and it's easy to do them collectively. I would also like to congratulate our diligent customer service team. Their feedback is always timely, relevant and helpful!
What do you dislike about the product?
Sometimes, when someone answers, there is a delay in the relay of the answer. This leads to uncomfortable conversations when the next message arrives.
What problems is the product solving and how is that benefiting you?
We resolved the problem of scheduling our outbound and inbound leads. Automating this process freed up time for the entire team, thus effectively reducing the time spent on sourcing and dedicating more of it to interacting with these leads.
Recommendations to others considering the product:
It's a great way of tracking what you do when you communicate with people and see their commitment!
Book more meetings with Outreach!
What do you like best about the product?
Outreach is extremely user friendly, saves a tonne of time, and makes my day so much easier.
What do you dislike about the product?
Sometimes the trigger warnings can be off, can't think of anything else in relation to outbound selling. I'd lovemore visibility into the time someone views an email and if they forwarded the email on.
What problems is the product solving and how is that benefiting you?
Keeping track on your outbound activities, what messaging is working/ what's not working. Who is opening my emails. I save so much time with email automation and reminders too! I love the templates and snippets functionality too (and the integration with Gmail). Overall, Outreach saves me time and helps me book more meetings.
Community Marketing
What do you like best about the product?
Triggers and tags make getting really specific with my process easy and trackable. Also the analytics are just so helpful.
What do you dislike about the product?
In some ways it's almost too many features? Like it gets a little bit complicated the further you go, and is sort of tricky when onboarding new reps but all in all I am really a fan of it.
What problems is the product solving and how is that benefiting you?
Speed to lead is improved, A/B testing is helping us dial in our outbound sequences, tracking is getting us in front of engaged prospects efficiently.
Best In Class... At Marketing. Slow and Inefficient in Reality.
What do you like best about the product?
The dialer in the app works well. Outreach Everywhere is also nice to have for quickly enrolling leads from Sales Nav or Salesforce.
What do you dislike about the product?
1) Outreach is EXTREMLY slow and inefficient. Simple actions require multiple clicks, and each UI update take 2-7 seconds to happen. Can't roll through a prospect list and call each person on the sidebar. You have to go in and out of each lead's page.
Examples: Changing numbers requires a page switch(rather than sidebar edit). I want just call tasks, but it kicks me over to different task types, and tasks take FOREVER to work through. I want to leave a task and go to a different lead, but the task sidebar stays open, and when I close it the page forces me back to the lead for that task. That just scratches the surface.
2) Ineffective integrations. No Integration with LinkedIn so URLs and titles aren't updated, URLs not even mapped when we prospect from ZoomInfo or Salesforce, so I have to manually input for every lead(another page switch). Chrome Plugin breaks a lot. No Hubspot integration.
3) Bug City. Expect it to break and crash in every way imaginable, and be ready to spend a lot of time going back and forth with their support.
Conclusion: Their marketing very well and probably paying for good reviews, because anyone I talk to who's used a different sales engagement platform like SalesLoft or Apollo agrees that Outreach is the absolutely the slowest, most poorly built product in the space. I've used SalesLoft and Apollo at previous companies, and my workflow was at least two times faster.
Examples: Changing numbers requires a page switch(rather than sidebar edit). I want just call tasks, but it kicks me over to different task types, and tasks take FOREVER to work through. I want to leave a task and go to a different lead, but the task sidebar stays open, and when I close it the page forces me back to the lead for that task. That just scratches the surface.
2) Ineffective integrations. No Integration with LinkedIn so URLs and titles aren't updated, URLs not even mapped when we prospect from ZoomInfo or Salesforce, so I have to manually input for every lead(another page switch). Chrome Plugin breaks a lot. No Hubspot integration.
3) Bug City. Expect it to break and crash in every way imaginable, and be ready to spend a lot of time going back and forth with their support.
Conclusion: Their marketing very well and probably paying for good reviews, because anyone I talk to who's used a different sales engagement platform like SalesLoft or Apollo agrees that Outreach is the absolutely the slowest, most poorly built product in the space. I've used SalesLoft and Apollo at previous companies, and my workflow was at least two times faster.
What problems is the product solving and how is that benefiting you?
I'm able to sequence leads and manage out-bounding, and it does the job... at half the speed of other options.
Superb tool for Sales enablement generating more business revenue
What do you like best about the product?
Outreach provides me such a platform where I focus entirely on the selling my product. its intuitive interface helps to go with the flow and provides me detail reporting through the graphical representation of the sales data and shows me the visibility of my accounts. Further the mailing option helps me to get connected with my most important customers. Through the sales intelligence feature I am capable of bring more leads in my pipeline.
What do you dislike about the product?
Its installation process is quite complicated because we have to pass through complicated steps. It does not give accurate information about security. It is quite expensive. As far as its other features are concerned, I never face any problem.
What problems is the product solving and how is that benefiting you?
This software is integrated with any other software so that I can easily share the information across various platforms and drive the best from the sale engagement. The Google calendar associated with this tool offers me more time to manage more meetings and its association with the sales force CRM helps me to communicate better with my clients.
Recommendations to others considering the product:
This application offers multiple solutions; you can collect the contact information through the apps associated with this tool and directly export t he information into Outreach data base. I look upon this tool as an impact creating application in the market.
Clunky and not user friendly
What do you like best about the product?
Outreach everywhere has been helpful when I'm in SFDC and Gmail to execute a one-off task or bring back activity history. I like how you can easily select what number to call from when making calls from the tasks. The daily notification emails of what you need to finish is nice.
What do you dislike about the product?
-I think outreach can be powerful, but the UI restricts that. The UI is not user friendly and there's so much packed into your view that it's overwhelming. When executing a lot of tasks, it's not easy to identify what task is what (it's no different than a SFDC task list). It's a list of tasks with a ton of links and words explaining what to do. If you don't click in the right spot, it will take you to the person, account, template, or sequence vs. just starting the action. Again, not intuitive. You also can't easily execute actions by a specific sequence unless you go into the sequence>prospects and figure out where to click. For instance, I'll go from Step 1 of Sequence A to Step 5 of Sequence B and then back to another Step 1 of Sequence A. Grouping similar actions by sequence isn't possible or if it is, it's not easily identifiable.
-Executing email tasks is painful. It's 1/4 of your window on the right hand side. There's no way to expand the editing pane.
-I can't manage or update my opportunities from outreach
-An email I sent to the outreach implementation consultant went directly to spam...
-Executing email tasks is painful. It's 1/4 of your window on the right hand side. There's no way to expand the editing pane.
-I can't manage or update my opportunities from outreach
-An email I sent to the outreach implementation consultant went directly to spam...
What problems is the product solving and how is that benefiting you?
Log activity back in SFDC, create sequences/templates, make calls, and more that it knowing can't do so I'm using other software.
Recommendations to others considering the product:
I would heavily evaluate the space. There are other companies out there that combine numerous technologies into one easy to use and manage software.
Automation made easy
What do you like best about the product?
I love how easy it is to manage a mailing campaign! The number of emails we send daily has a positive impact on the success of the submission. I also like that it creates a to-do list for me, making it easy for me to start my day by going through my to-do list.
What do you dislike about the product?
The report contains some errors or omissions. It is not easy to find the information I need about leads, emails, answers, etc.
What problems is the product solving and how is that benefiting you?
I could give many contacts and reach out to those who responded to my email. It also helped me get warm leads instead of making cold calls all the time.
Recommendations to others considering the product:
Once you have learned to deal with it, it becomes manageable.
A lot of clicks with an unintuitive UI
What do you like best about the product?
Structuring my day around upcoming tasks by sequence or type is helpful, as is clicking to dial and the activity sync to Salesforce. This avoids some level of manual effort.
What do you dislike about the product?
Using Outreach is extremely click-intensive and unintuitive. One of the most frustrating items is the process of adding a new step into a sequence, then having to manually go into the drop-down to move the step up over and over. If one is adding a step at the end of a 17 step sequence and you're looking to set it in the beginning, it's a ton fo clicks. Additionally, the process to find a deleted lead, then undelete that lead and add to a sequence is a challenge. Again, a large number of clicks are required and switching views.
What problems is the product solving and how is that benefiting you?
Outreach served a need for needing a tool to manage sequences and prospecting. The ability to see upcoming tasks is a benefit.
Recommendations to others considering the product:
I would ensure your users, particularly if you're deploying to senior field sales reps, are able to participate in any demos or scoping before making a decision.
Sales enablement is amazing with Outreach
What do you like best about the product?
Customers are the key strength of a business and they are the source for generating the more business revenue. This tool is the most advance sales enablement software that is my requirement to manage the customer relations as I feel more connected with them. This tool provides me the detail insight of the customers’ behavior form where I generate the sales lead and ultimately covert it into leads.
What do you dislike about the product?
Its pricing policy is a bit costly and also the installation and the driving of this software requires some steps that may prove complex, further they do not talk about the data security that much, so a doubt about the clients information and their contact authenticity is always associated with this application.
What problems is the product solving and how is that benefiting you?
This tool provides me the great team collaboration and we feel more connected in terms of responding to the customers and to uplift the sales and marketing department. Now I am capable of optimizing the customers life cycle and feel confident to come in front it is a great sales enablement platform.
Recommendations to others considering the product:
Outreach is great tool for the market leaders. It is very economical solution that is equipped with fruitful solutions. Through this software not you will be in a position to handle and mange your sales data but also you can generate the maximum business revenue.
Easy
What do you like best about the product?
The simplicity of the tool and ease to create good campaigns
What do you dislike about the product?
the limits to some of the tools and campaigns
What problems is the product solving and how is that benefiting you?
email campaigns and outreaching, showing my work in numbers to management.
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