Outreach Sales Execution Platform
OutreachExternal reviews
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I liked Salesloft more
What do you like best about the product?
It is easy to track when prospects are engaging with me, for example when they're opening my emails.
What do you dislike about the product?
I think it is very cluttered. It's very annoying to upload prospects from Salesforce to Outreach, and even more annoying to navigate from page to page.
What problems is the product solving and how is that benefiting you?
Admittedly without Outreach I would be far less organized.
Very Helpful Tool
What do you like best about the product?
so far this system has been great in speeding up my activity. Just being able to have a system that really shows you exactly what it is you need to do. I've added clients to my sequence and from there it tells me when I need to make a call or will even send automated emails out for me instead of me having to do it. I love that if I need to remove a client then I can with a simple click of a button.
What do you dislike about the product?
So far I only don't like that my company has not set up our voice message so that we may leave an automated VM this would make things go really quickly while cold calling to our clients. but other than that my experience with this great technology has been fantastic it's very intuitive.
One other piece I don't "dislike" but wish could be improved is having emails that bounce automatically get taken out of the sequence OR letting me know when i get to the next email that the last one bounced so i can either find another one or remove.
One other piece I don't "dislike" but wish could be improved is having emails that bounce automatically get taken out of the sequence OR letting me know when i get to the next email that the last one bounced so i can either find another one or remove.
What problems is the product solving and how is that benefiting you?
having a system that really shows you exactly what it is you need to do. I've added clients to my sequence and from there it tells me when I need to make a call or will even send automated emails out for me instead of me having to do it. I love that if I need to remove a client then I can with a simple click of a button. this also speeds up activity with myself and my team allowing us to stay organized and proactive.
Recommendations to others considering the product:
pretty much the same as above its a great tool for our team.
Great Sales Engagement Tool!
What do you like best about the product?
The ability to create Sequences for our users to follow has been a game changer. With an easy roadmap for the reps to follow, engagement is at an all time high.
What do you dislike about the product?
We do not have the cleanest data in our SF org, which can lead to issues with Leads/Contacts being classified as simply a Prospect in Outreach. We encounter a fair amount of duplicates which can cause data sync issues with SFDC.
What problems is the product solving and how is that benefiting you?
By providing reps with sequences to follow, we've been able to solve our ability to engage/track engagement with their Prospects.
Outreach Review
What do you like best about the product?
It’s data reporting and ease of use. Ability to call integrated within the system provides the ability to make calls while updating the CRM with useful information in realtime.
What do you dislike about the product?
Rather difficult to understand all the possibilities and capabilities. The inability to make changes without an Admin can cause various processes to be stalled or delayed, causing much frustration while trying to save time.
What problems is the product solving and how is that benefiting you?
To automate as many processes as possible. Having a central system that provides outreach emails, calls & LinkedIn messages on mass.
Recommendations to others considering the product:
Best option available that I have used at this point.
A great tool for managing prospect communication in sales efforts.
What do you like best about the product?
Outreach integrates with an organization's chosen tools in one place to help with sales development. In my case, it works with LinkedIn, our email applications, Salesforce, and other plugins to show information of prospects, leads, contacts, and accounts, making it a "one-stop shop" for the salesperson. Outreach is very customizable to specific requirements and tracks important information, like call logs and email opens. Lastly, the customer service team is very proactive and the company is continuously innovating and improving their software.
What do you dislike about the product?
From my user perspective, Outreach seems to require a large effort for setup, but I cannot speak to this aspect fully. In addition, I've heard the application is quite pricey, but to reiterate, I am simply a user.
What problems is the product solving and how is that benefiting you?
Outreach is, by far, the best sales tool I've used to date. I love the email tracking and how my correspondence with leads is logged to Salesforce. Other tools do this, but Outreach does it the most intuitively based on my experience. Additionally, it integrates with Salesforce in a unique way: users have the option to pull up their tool "Outreach Everywhere", which gives the user access to the full suite of Outreach's power, even when not logged into the site. For example, when in Salesforce looking at a lead, the user can pull the "Outreach Everywhere" tab open and see the full view of the lead in Outreach. This is without even going to the Outreach website, which is very convenient.
Sales made simple
What do you like best about the product?
Outreach takes the guess work out for you. If you want to know if someone opens your email, clicks a link you've embedded -- outreach can handle it. Now I can really know if someone is ghosting me or not!
What do you dislike about the product?
I'd love to have a little more visibility on how long someone views an email and if they forwarded the email to another person.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay on top of my outbound activity. I can set a rule to have tasks created for when I need to call prospects so that I remember to reach out to them. I don't know how I would stay on top of 100+ prospects all at the same time without Outreach.
Confusing even after some experience
What do you like best about the product?
I like the texting feature via outreach best
What do you dislike about the product?
I think the sequences can be confusing to understand
What problems is the product solving and how is that benefiting you?
We mostly use it to text clients
Recommendations to others considering the product:
Look into every detail to understand sequences
BD's Friend
What do you like best about the product?
Easy and friend user interface, has integration with LinkedIn and ZoomInfo too. A great daily checking in tool to guide BDMs.
What do you dislike about the product?
Need deeper analysis, ie identify contacts who was emailed a specific email template.
Be great to also able to export across Outreach instances.
Also needs to have a user friendly import of eDM like .oft files.
Be great to also able to export across Outreach instances.
Also needs to have a user friendly import of eDM like .oft files.
What problems is the product solving and how is that benefiting you?
Moving away from disparate databases and platforms. Since migrating to Outreach, the team has been able to run better outbound campaigns, tracking/monitoring and increase our sales KPIs.
Recommendations to others considering the product:
If your existing CRM is complex/clunky, time to test out Outreach - you won't regret it.
Optimise your sales time and attract new customers
What do you like best about the product?
What I like about Outreach is means triggers which immediately take a step to save perspective if you do much more. For instance, when a prospective customer has completed the sequence, we are going to place it in a brand new sequence within a couple of days therefore individuals aren't dismissed in case they do not respond.
What do you dislike about the product?
I wish I'd to include connections on the product. Everything immediately synchronizes with BDE applying e mail addresses, I'd really like Outreach to be.
What problems is the product solving and how is that benefiting you?
This particular platform fortifies cooperation between representatives and also allows us to concentrate on crucial factors of creating the business of ours.
Recommendations to others considering the product:
It is truly effective and handles email tracking, templates, and sequences well. Be sure you practice the salespeople of yours to help make almost all of it. I've colleagues that don't utilize it frequently since they don't understand what's out there.
An important tool for marketing
What do you like best about the product?
I love the simplicity of integration with SalesForce, and the fact that I can easily and quickly program and perform tasks related to email and phone calls. I am also a great supporter of Linkedin integration because once I have registered with SalesForce, I can easily send login requests and maybe even communications and help save them to my contact list, whether the integration is not perfect or not.
What do you dislike about the product?
I often have difficulties with the close aspect of synchronization in SF. I try to synchronize the site and the contacts/transmission will load, but absolutely nothing would happen.
What problems is the product solving and how is that benefiting you?
We work hard to optimize the content for potential buyers and outgoing links help us in this situation. We intend to continue to focus on this particular part of our work and make it better.
Recommendations to others considering the product:
When working with the understanding function, make sure that you mark almost all potential customers. This can help you monitor your files, and also allows you to plan your file in an alternative order after it's finished.
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