Outreach Sales Execution Platform
OutreachExternal reviews
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Solid Sales Engagement Platform
What do you like best about the product?
Outreach has transformed the way we manage sales, with all agents going through the exact same course of action and making use of the same email messages. The UI is actually complicated, but over time, the bureau of ours is able to concentrate on an integrated platform which can manage almost any sale.
What do you dislike about the product?
You will find the unexpected bugs, but several other than that, nothing has changed so far.
What problems is the product solving and how is that benefiting you?
The company I 'm working with sends out a lot of unsolicited e-mails. And I'm trying to coordinate and understand future growth.
Recommendations to others considering the product:
Extend your scope and strengthen your operations further. It's also good that it allows to make sure all staff members are kept up-to-date with the latest news and brand new tool features.
Good tool but needs some improvements.
What do you like best about the product?
They help me manage my sales and find the routine of mine, and once I worked in sales at the DTS, I thought fumigation was a means to discover clues, but today I could discover them. Outreach has provided me expertise and approach in dealing with folks and has given me much more determination in dealing with individuals.
What do you dislike about the product?
When I began, it will be great to have a training manual. I want there was a button for buying email/LinkedIn tasks because often when I am browsing through Salesforce I've access to it at an uncomfortable period. I'd this way note to be an alternative for an email/LinkedIn undertaking, what do you say? I'd love the notes to be more fluid. I always use Salesforce to write the notes of mine.
What problems is the product solving and how is that benefiting you?
We offer a lot more targeted info to enhance the meetings of ours. I use the rerouting feature at a more continuous speed so I can do more meetings. You are able to also text on the go so that you are able to get messages at a greater level
Recommendations to others considering the product:
I suggest this particular device since it's effective functions and could work with Salesforce.
Excellent tool with helpful support.
What do you like best about the product?
The assistance staff was very useful. They swiftly answered the questions of mine by e-mail. The device synchronizes perfectly with the Salesforce phone. Anytime a salesman answers the e-mail, it's instantly forwarded to Salesforce. This particular platform actually works similar to a good CRM, knowing whom to whom and exactly where the angles are actually. All e mails as well as interactions are kept in the archive of advertisements.
What do you dislike about the product?
The synchronous mapping activity among Outreach and Salesforce got some time, though I believe this's a regular procedure to do it correctly. Nevertheless, synchronization isn't needed.
What problems is the product solving and how is that benefiting you?
A highly effective method to get mass e mails as well as look at the effects of theirs. In the event you do not use an email advertising platform as Outreach, you will find advantages that are numerous which you are able to effortlessly forget to remain on top of the emails of yours.
Recommendations to others considering the product:
As a fundamental automation as well as CRM application, Outreach has thus far exceeded our expectations.
Their customer service is horrible and calls are always having issues.
What do you like best about the product?
Emails sent out automatically
Editing steps in sequences before you make them active
Editing steps in sequences before you make them active
What do you dislike about the product?
Horrible issues with calls and no help from Outreach
They always have an excuse to try to pin the issues on the customer
My entire team has been having constant problems with calls and have tried everything Outreach suggested and nothing has helped
They always have an excuse to try to pin the issues on the customer
My entire team has been having constant problems with calls and have tried everything Outreach suggested and nothing has helped
What problems is the product solving and how is that benefiting you?
Auto emails are great
It is nice to be able to see an entire sequence of messages and the open/click rates
One off templates are great too
It is nice to be able to see an entire sequence of messages and the open/click rates
One off templates are great too
Recommendations to others considering the product:
Look somewhere else.
So Easy to use!
What do you like best about the product?
The Unleash Conference showed me all the great features that Outreach has to help with sales enablement. I definitely can see how this helps sales and business development - automating the squences to make everything so easy!!
What do you dislike about the product?
It's a lot of money for a small business to pay and it's annual memberships, but I can see where it comes in handy!
What problems is the product solving and how is that benefiting you?
n/a
Best tool for sales around - super helpful
What do you like best about the product?
easy to filter data and apply persionalised sequences
What do you dislike about the product?
form certain views of prospects/accounts outreach doesn't let you complete certain actions (e.g. tasks). Opportunities do not map with salesforce.
What problems is the product solving and how is that benefiting you?
we use salesforce as our main CRM which is very cumbersome. Outreach ensures what we do is much easier and faster
Integration with Salesforce is a dream.
What do you like best about the product?
Outreach helps me to become a specialist on my selling system. I create e-mail models, meeting forms, sequences and advertising funnel by way of contact from my snippets. This is built to let me try several things at a time to figure out what works best to me and my process or business. Each is special, which customizes me best for the unit.
What do you dislike about the product?
You are able to contact inbound email respondents when you notice more than one respondent in the file. I wish I could click on a button, then import every person to an email chain as a touch. Currently, multiple communications can be edited simultaneously. For a single action of multiple seconds / actions, I have to be able to integrate contacts quicker, then synchronize them to Salesforce.
What problems is the product solving and how is that benefiting you?
I can quickly figure out who I called, who I'm contacting, and with whom I have to speak. This ensures I am able to control my e-mail flow and ultimately contribute to income-producing acts. Using custom sequences built for custom models, I am prepared to create a lot better advertisement funnel compared to the colleagues. The capacity to compare information is perfect for seeing in the email funneling system where bottlenecks exist.
Recommendations to others considering the product:
It is a key feature of every business with a prospect and mass / bulk contact. Using Outreach and Salesforce, you can create any effective advertising enterprise.
Outreach helped us amplify sales development and grow pipeline
What do you like best about the product?
The biggest benefit is being able to build sequences that standardise and automate SDR outreach. This has allowed us to ensure consistent messaging and touch points are made to each account.
All of the sales activity syncs with Salesforce which allows us to build better reports and dashboards.
All of the sales activity syncs with Salesforce which allows us to build better reports and dashboards.
What do you dislike about the product?
Honestly, there isn't much I dislike. There are a few features that are bit difficult to use (ie. having to use syntax to create smart list views).
One thing I would like to see is the ability to view marketing insights on a prospect record. If Outreach could integrate with Marketo to surface web activity that would be great.
One thing I would like to see is the ability to view marketing insights on a prospect record. If Outreach could integrate with Marketo to surface web activity that would be great.
What problems is the product solving and how is that benefiting you?
The biggest problem Outreach helped us solve was allowing our small SDR team (3 people) to prospect into a more accounts without losing any consistency with messaging or sales activity.
Recommendations to others considering the product:
If your company relies on Outbound Prospecting, then Outreach is the best tool to increase efficiency and grow pipeline.
Worst service out of every SaaS solution we have
What do you like best about the product?
Excellent solid product that does its job well
What do you dislike about the product?
The sales process itself, the way contracts are sent in the middle of the night so you can't tell it's going to auto-renew, their billing department and how they charge for things for 12 months that nobody is actively using. The customer support takes days if they get back.
Then they make you create a separate login for billing, which didn't even have the correct login credentials for our first year of service.
They just have shady business practices. Honestly, Outreach has the worst onboarding experience and customer service of any SaaS company I have added or interacted with in the last 15 years of being in tech and that spans hundreds of companies. We are cancelling our service, not due to the product, but due to the arrogance and culture of taking customers for granted.
Then they make you create a separate login for billing, which didn't even have the correct login credentials for our first year of service.
They just have shady business practices. Honestly, Outreach has the worst onboarding experience and customer service of any SaaS company I have added or interacted with in the last 15 years of being in tech and that spans hundreds of companies. We are cancelling our service, not due to the product, but due to the arrogance and culture of taking customers for granted.
What problems is the product solving and how is that benefiting you?
Automated sales follow up. Does a good job in that department.
Couldn't live without Outreach
What do you like best about the product?
The amazing amount of benefits Outreach provides is unreal. Automation is key to allowing our teams to accomplish everything on their to-do lists, and that is just what Outreach allows.
What do you dislike about the product?
I wish Outreach would integrate with Autopilot, but that's a very small complaint.
What problems is the product solving and how is that benefiting you?
The ability to contact our key targets, and do it well, is a key benefit. It not only allows for seamless communication and touchpoints but creates more sales and marketing alignment, which is always a benefit.
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