Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
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Good tool, constantly iterating, excited to join them on their growth journey
What do you like best about the product?
I enjoy the dual functionality of having a task bar open while being able to view the larger full window with my notes while jumping between tabs.
What do you dislike about the product?
I wish the homepage was more intuitive, my outstanding tasks are of lower priority overall then the engagement my outreach has been generating. I wish the prospects activity was more prominently displayed, and potential suggested actions were suggested. This would allow for me and my teams to prioritize the warm prospects who are engaging first.
What problems is the product solving and how is that benefiting you?
Want to stay ontop of my prospects, and ensure that I am effectively engaging with my entire target network of prospects, and customers.
Recommendations to others considering the product:
Take your time to ensure you are setting the system up with the effected teams in mind. Constantly tweaking the toll during our roll out was a bit of a disruptor. Setting up a group of cross departmental test users, and getting more insight on best practices from outreach would help with a more seemly implementation and faster ramp.
Great tool for SDR "Outreach"
What do you like best about the product?
We used this tool in the past. it comes with a similar feature set like many SDR tools. This was easy to use.
What do you dislike about the product?
Not much. We switched to another SDR tool. Wasnt my decision.
What problems is the product solving and how is that benefiting you?
SDR outreach
Outreach enabled our Sales Team to reach more prospects
What do you like best about the product?
Outreach is a great platform for automated sequencing. We use it to streamline marketing efforts and stay organized in account based outbound efforts. The CSM team has been great.
What do you dislike about the product?
Adoption for first time users can be a little tricky and not completely intuitive
What problems is the product solving and how is that benefiting you?
Able to reach more prospects in a timely manner. We are also able to stay organized with marketing outreach. We love that you can customize every step for each prospect. Outreach has given us the ability to track email opens and clicks and specific sales people's metrics. Great coaching tool
Best Sales Tool for SDRs/AEs!
What do you like best about the product?
There are so many things to love about Outreach! Some of my top favorite features are having a list of tasks to accomplish and focus on in the beginning of the day, a feature to remind you when someone doesn't respond to your email, and being able to use "snippets" to quickly compose emails you send often. I seriously cannot live without this tool now!
What do you dislike about the product?
Honestly, there isn't much to dislike about Outreach. The only bad thing is also a good thing as well: there are just so many features! I haven't taken the time to get to know every single feature in Outreach because there are TONS. I've found the ones I love and can't live without and have been sticking to those, but I need to take the time to explore what else this powerful tool has to offer.
What problems is the product solving and how is that benefiting you?
Outreach makes the manually part of sales more automatic and helps you reach people, complete tasks, and respond to emails at scale. It's a must have tool if you're looking to scale your business/sales team!
Recommendations to others considering the product:
Try Outreach with your sales team if you are considering it and I guarantee they will prefer it over anything else!
Necessary and powerful
What do you like best about the product?
I find that I lean on Outreach more and more for automating my task workflow. I'm working across platforms that probably do similar things, but I find I am more comfortable with Outreach than any other. It's a very powerful tool that I have grown to rely on for automating my sequences and reporting. Making phone calls is easier, especially with the ability to take notes while on the call. I also couldn't live without the Outreach anywhere extension as it displays within Salesforce, this is so nice! I've used Outreach with and without integrations at various companies. The more I use it, the more I learn and the more I like.
What do you dislike about the product?
Sometimes searching can be a difficult task but a lot of this depends on how you set it up in the beginning. Establishing best practices early on for prospect information is a must, especially if you're integrated between multiple systems. I also wish I had more control over some options/actions in triggers; I'd like to be able to get more granular with specific tasks.
What problems is the product solving and how is that benefiting you?
Outreach has been wonderful for tracking both inbound and outbound efforts. It's helped us keep an eye on what is performing well and what isn't, and was especially helpful in managing a small team (but would be even better scaling up!). Being able to create templates and keep things uniform across SDRs was necessary and cut down on time wasted on repetitive tasks.
No more mindless activity for SDRs
What do you like best about the product?
As an SDR, using Outreach brings insight into how my daily activities engage prospects. Before using Outreach, I had basic data such as calls logged and emails sent, but very little insight into the efficacy of my actions. By highlighting prospect engagement at different steps in the sequence and sorting prospects by level of engagement, I'm able to replicate messaging and strategy that has proven successful. Without tracking prospect engagement, being an SDR can feel like working in a call center. But these metrics and detailed conversion metrics help me recognize how I'm a valuable member of the sales team
What do you dislike about the product?
I often have issues with duplicate or un-logged tasks when operating on the main dashboard vs the salesforce integration. Keeping up with activity gets confusing when calls made from one dashboard are not integrated with "tasks due" or the sequence I'm operating out of. This causes confusion when viewing activity for a prospect and one call made is logged 2-3 times.
What problems is the product solving and how is that benefiting you?
Outreach helps me realize which emails resonate with prospects. This allows me to tweak my messaging and learn which problems my prospects are eager to solve. Automated sequences take the manual work out of keeping up with where prospects are in the sales cycle. I'm also able to send 50% more emails a day using templates.
Recommendations to others considering the product:
I used Salesloft as an SDR at my last corporation before moving companies and switching to Outreach. I can say Outreach is definitely a more powerful tool with more detailed functionality. This value is even noticeable on an SDR level.
Business Development Manager
What do you like best about the product?
My favorite feature is the ability to create multiple sequence depending on who we are targeting. Also the reply/open rates are very important because it allows my team to see what messaging works best.
What do you dislike about the product?
My least favorite thing about Outreach is the amount of tickets that we need to submit. Outreach support is good at resolving issues we have, but it seems like every other week there is an issue with the software that slows down our teams productivity.
What problems is the product solving and how is that benefiting you?
We are reaching out to Finance/AP personnel to better understand organizations processes when it come to AP invoicing and expense reporting. Outreach allows us to call and sequence our contacts/leads directly from our CSM outreach. Outreach is one of the most efficient prospecting tools I have ever used and my team wouldn't be able to function at the level we are without it.
Recommendations to others considering the product:
If you don't have either Salesloft of Outreach then you need to check them out.
Makes follow up a breeze!
What do you like best about the product?
Outreach makes it so easy to follow up emails to prospects. Once I enter their contact info, I can sent an email - New or template and follow up automatically in 3,4 or 5 days from that same email.
What do you dislike about the product?
Some of the sequences they create are not right for my business model.
What problems is the product solving and how is that benefiting you?
I was spending a ton of time following up on past emails. Like who did I email last week and did they respond. Now that's automated and frees up HOURS.
Recommendations to others considering the product:
Get a demo. Test it with a couple key sellers that are heavy prospectors. And have names they are ready to upload and test.
Great tool for prospecting and business development!
What do you like best about the product?
I am able to send out hundreds of emails a day! It maximizes your prospecting efforts and helps keep you very organized.
What do you dislike about the product?
Often lately, there have been outages and/or slowness with some functionality. The support team is usually fairly quick to resolving such issues. But the constant outages can be frustrating at times.
What problems is the product solving and how is that benefiting you?
I would not be able to prospect quickly or efficiently without Outreach.
Recommendations to others considering the product:
If you would like to maximize your prospecting efforts, look to Outreach for help.
Pivoting into email, Outreach is perfect
What do you like best about the product?
I can blast out emails every week without having to manually enter anything!
What do you dislike about the product?
Outreach almost never finished prospects in a sequence after they reply. I have a sequence and have had almost 40 replies and I think only 1 of them finished out in the sequence without me manually doing it.
What problems is the product solving and how is that benefiting you?
Email automation. Gives me bandwidth that I don't otherwise have.
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