Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool
What do you like best about the product?
Sequences are easy to build out / replicate / share amongst our team(s), the dialer is generally pretty reliable, task management is simple, syncing up prospects to/from Salesforce is simple, etc.
What do you dislike about the product?
Takes a pretty long time to hear back from their support team regarding any specific inquiries...
What problems is the product solving and how is that benefiting you?
Our SDRs live inside of Outreach... Calls/emails/tasks/sequences/prospects are all managed directly through the tool.
Outreach for prospecting at scale
What do you like best about the product?
I LOVE the templates, sequences and snippets in our gmail. Also, that I can tag each contact/account in order to segment prospects later according to their tag.
What do you dislike about the product?
There is zero support except for an email. Typically email support gets back to me with additional questions that have nothing to do with my clearly stated issue in the first place and it's about 24-48 hour back and forth response time. F for fail in the support category.
What problems is the product solving and how is that benefiting you?
Easy, quick access to templates and the ability to see when recipients have opened and viewed my email (although this is about 60% reliable, it does help).
Intuitive but needs work
What do you like best about the product?
Love that you can personalize prospect profile layout, customize sequences, and enter all relevant data for each prospect. Also really appreciate how many reports you can pull to keep track of how many calls are being made, how many emails, connect rate, reply rate, etc.
What do you dislike about the product?
Outreach has burned many many bridges for me with prospects due to the system being so buggy and dropping my calls! It can be deeply infuriating and difficult because the software should exist to make my life easier not worse. On many occasions, Outreach has caused me an insane amount of stress because the system was not working the way it should.
What problems is the product solving and how is that benefiting you?
Am increasing my activity in reaching out to prospects, have seen benefits in connect rates and booking demos thanks to the intuitive platform and all the analytics.
Outreach: Organization and Sales
What do you like best about the product?
I really enjoy that Outreach helps me to keep my sales cycle and timelines put together in an organized fashion. No matter what your product or service is, it's helpful when making a conscious and strategic effort in reaching out for sales. The fact that it integrates with our SalesForce CRM is great as well because it's seamless and quick and will log all activity under both platforms. Further, I especially enjoy the feature with emails.
What this feature allows for is insight as to when it's opened, how many times the email is opened, where it has been opened (especially helpful when selling to companies who travel for business) and it will even tell you whether the email was opened on a computer or mobile device! It really has been game changing for my sales process.
What this feature allows for is insight as to when it's opened, how many times the email is opened, where it has been opened (especially helpful when selling to companies who travel for business) and it will even tell you whether the email was opened on a computer or mobile device! It really has been game changing for my sales process.
What do you dislike about the product?
Unfortunately, I think there are some occasions where the program (which is designed to automate some of our sales processes) won't recognize when we've shut off a sequence or an automatic outreach and unfortunately that sometimes makes things awkward.
For example, say I've managed to make contact with a decision maker and have then scheduled a meeting with them. I go and turn off the sequence however it continues to send out an email that may seem irrelevant to the POC because we're already planning on speaking at a later date. It seems that the tech sometimes lags or doesn't recognize to not send out an auto populated email. That's mostly it though.
For example, say I've managed to make contact with a decision maker and have then scheduled a meeting with them. I go and turn off the sequence however it continues to send out an email that may seem irrelevant to the POC because we're already planning on speaking at a later date. It seems that the tech sometimes lags or doesn't recognize to not send out an auto populated email. That's mostly it though.
What problems is the product solving and how is that benefiting you?
I'm able to maintain an organized and strategic approach in my sales cycle. It helps me remember when to reach out to some folks as well as being able to put them in sequences that scientifically let me know the chances of getting a specific persona on the phone or to receive a reply in emails.
It also allows you to filter your prospects by their engagement level. Say someone has opened an email 4 times in the past hour but it was an email from a month ago or something of the sort, when I filter my prospects in this regard and I see this, that tells me to give them a call or send them another email as I'm more likely to gain their attention as they look at my previous email. They're thinking about me at that moment in time so it's time to reach out!
It also allows you to filter your prospects by their engagement level. Say someone has opened an email 4 times in the past hour but it was an email from a month ago or something of the sort, when I filter my prospects in this regard and I see this, that tells me to give them a call or send them another email as I'm more likely to gain their attention as they look at my previous email. They're thinking about me at that moment in time so it's time to reach out!
Best mail tracking app
What do you like best about the product?
How versatile it is, and the integrations between my other systems. The templates for meetings, email tracking, and engagement tracker are key to my sales process now. Also running sequences is huge for drip marketing.
What do you dislike about the product?
Hard to track the same lead, if it is in a different sequence (Especially if I don't own that sequence) sometimes the lead can get lost. Also would be awesome to download the previous sequence history when moving a lead to another--although this could be fairly hard to do in a good, visually pleasing format.
What problems is the product solving and how is that benefiting you?
Email drip marketing, client tracking for engagement, sequencing outbound marketing campaigns, followup for trade show attendee lists, general email tracking, meeting templates, list management and lead management--many more though.
Recommendations to others considering the product:
Use it. Your sales will increase. Work smarter, not harder.
The best Sales Engagement Tool in town
What do you like best about the product?
Seamless Integrations with multiple third-party tools like Zoominfo, Salesforce, etc.
Ability to track email opens, clicks, etc. It even tells you how many times a prospect has viewed the email.
Awesome integration with LinkedIn, which allows you to connect from within the platform.
The tool is unbelievably fantastic. If we get an out of office reply, it tracks that date as well and pauses the sequence.
When setting up cadences, it shows you a real-time view of emails.
Ability to track email opens, clicks, etc. It even tells you how many times a prospect has viewed the email.
Awesome integration with LinkedIn, which allows you to connect from within the platform.
The tool is unbelievably fantastic. If we get an out of office reply, it tracks that date as well and pauses the sequence.
When setting up cadences, it shows you a real-time view of emails.
What do you dislike about the product?
Nothing. The tool is just fantastic. As of now, there is nothing to improve
What problems is the product solving and how is that benefiting you?
Tracking email opens and clicks, efficient integration between Zoominfo, LinkedIn and Salesforce. email cadences are just fantastic and AI is very efficient.
Recommendations to others considering the product:
I was using Freshsales earlier in my previous organization. I started using Outreach.io after moving to this company. I am blown away by this. It gives you the ability to track email opens, clicks, etc. It even shows how many times a person has opened the email. If you get Out of Office reply, it even tracks the date and pauses the sequence. This tool is a must-have for any sales team. You can also track emails in real-time view while setting up cadences. This is a fantastic option because you can see how it will look in prospects laptop/mobile.
Outreach makes helps me be productive
What do you like best about the product?
I love that it keeps me organized and on task. I can personalize messages, but it helps me keep my contacts straight and ensures I don't forget my follow up. It's efficient - I can go through my tasks quickly and keeps my focus.
What do you dislike about the product?
The features that make Outreach so valuable and easy to use aren't always apparent. Snippets vs templates, call triggers, etc. I feel like aren't really shown during training for new hires. I know that is on the individual companies, but maybe the CSMs or a welcome email to new users could give a rundown of beyond the basics.
What problems is the product solving and how is that benefiting you?
The problem of losing track of contacts and missing follow up are being solved with Outreach. I've realized how taking a few seconds to create a task or create a snippet or template can yield amazing outcomes.
Great tool for automating messaging and building prospects lists
What do you like best about the product?
Integration with Salkesforce, Flexibility to import csv data lists. Tracking the performance of the sequences I use.
What do you dislike about the product?
Tracking the rate of opening of templates would be great as well
What problems is the product solving and how is that benefiting you?
Wining time in my day to day activity, automating a process that does not require that much energy
Overcomplicated mess
What do you like best about the product?
Outreach has a ton of features and can do a lot of different things for your day to day sales.
What do you dislike about the product?
Everything is made harder than it needs to be. It doesn't speak cleanly with salesforce accounts, only leads and contacts. Nothing is easy!! There are no simple 1 click solutions, everything you do is multiple steps. Constant errors and bugs. Emails will get stuck with no option to move them forward.
What problems is the product solving and how is that benefiting you?
I am able to bulk send emails, which any sales tool can do. The benefits are minimal. The chrome extension is the best feature, but that is buggy as well.
Recommendations to others considering the product:
Do not use outreach if time is valuable to your team. Outreach will slow your team down and make getting the task done harder than ever. Choose something like Groove that can do just as much in a much simpler manner.
Organizing your outbound and making it easy
What do you like best about the product?
I love how Outreach allows me to categorize and target specific prospects by organizing tasks and sequences for easier outreach. Also, it's connectivity to Salesforce is crucial.
What do you dislike about the product?
Making future tasks link with Google Cal
What problems is the product solving and how is that benefiting you?
I'm solving my outbound efforts by having one CRM tool that helps me track my progress.
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