Outreach Sales Execution Platform
OutreachExternal reviews
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User Friendly Sales Tool
What do you like best about the product?
I love that Outreach is so easy to use. As a busy BDR, I don't always have time to go through and check which prospects I sent specific content to.
What do you dislike about the product?
I don't dislike anything about the Outreach Prospecting Tool.
What problems is the product solving and how is that benefiting you?
I can put prospects into sequences and not worry about customizing every email I send them. Outreach alerts me when it is time to call specific prospects and automatically sends tailored emails to prospects based on their interests within our content.
Recommendations to others considering the product:
Outreach has the based cadences set for a Sales Prospecting Tool.
Solid email tool, decent phone one
What do you like best about the product?
Email capabilities are well done and user friendly
What do you dislike about the product?
Phone capabilities are limited and need some work
What problems is the product solving and how is that benefiting you?
Allowing more contacts to each lead I reach out to
Powerful sales tool
What do you like best about the product?
I've used Outreach for a few years now, and it's great in terms of being able to automate your sales outreach, but do so in a more personalized way. It's nice being able to have a number of different templates within a single step, so that I don't have to create a number of different sequences.
What do you dislike about the product?
There are nuances that have been frustrating. For example, there have been API outages that don't allow you to send. Sometimes I can't push an email through the schedule I've created for a sequence, though I need to.
What problems is the product solving and how is that benefiting you?
Automating cold outreach nurture campaigns.
Recommendations to others considering the product:
It's a powerful tool that's earned majority of market share for a number of reasons. However, there are several tools worth considering that up and comers. I recommend performing due diligence to ensure that Outreach is the right solution for you.
Good prospection tool that works !
What do you like best about the product?
Easy import of your contact into the system, user friendly interface & effective tracking of leads behavior
What do you dislike about the product?
The way tasks are set could be more optimized - setting new hours to calls for example when prospect don't answer
What problems is the product solving and how is that benefiting you?
Solving which prospect pay attention to your messaging and knowing where to focus
Recommendations to others considering the product:
Efficient software that works !
Slow connectivity with Salesforce, spastic interface, and not user-friendly.
What do you like best about the product?
Taking notes in outreach for easy personalization in calls/emails.
What do you dislike about the product?
User-interface, slow connectivity with Salesforce, over-complication of the sales process, far too many functionalities that 95% of the team doesn't bother to use and an overwhelming amount of notifications/actions popping up on the homepage.
What problems is the product solving and how is that benefiting you?
Sales process. Nothing significant that the competitors can't already do.
Not great but not terrible
What do you like best about the product?
I'm not responsible for making my own sequences, so I can't really speak to how easy it is to make sequences. From what I understand, it's pretty simple, but if you're going for the "spray and pray" method, it can be pretty complicated to code a sequence by persona and change the content of emails based on that. I mainly use it for cold calls and I would say it's pretty easy to learn and use on a daily basis. It's not the best, but the UI makes it super easy.
What do you dislike about the product?
These are all little things at the end of the day, but as a salesperson, volume for calling is pretty important and any repetitive, administrative task multiplied by all the prospects I have to touch on a daily basis, it can become a hassle. but I wish there was a way for the system to automatically log call dispositions for me. I don't like that you can't undo things you've done (for ex, if I accidentally skip a step, I can't do it.) Also, when I'm searching prospects or companies, it's super annoying that I have to reclick into companies on the left side, after I've searched under the "prospect" tab, if that makes sense. Again, super small, but makes a huge difference in the amount of time I spend on Outreach, NOT making calls or making touches, doing small non-sales tasks. I also don't like that a sequence has set times that emails are sent out for all people using the sequence. (for ex, 10-15 people could be utilizing 1 sequence at a time, and the sequence isn't able to take into account time zone differences).
What problems is the product solving and how is that benefiting you?
The benefit is the automated nature of the sequences and I feel like it's pretty easy to use.
Recommendations to others considering the product:
I'm not sure if it's the way my company implemented Outreach, but the connection of information between Salesforce and Outreach is absolutely horrid. Especially with cold call tracking. I have to manually sync info in Outreach up into Salesforce. It takes like 15 extra seconds, but multiply that by the amount of new prospects I'm calling on a daily basis, it's super annoying.
Easy email campaigns and sequences!!!
What do you like best about the product?
The ability to set up all my sales sequences and link them to my Gmail email account. Outreach takes a lot of the manual processes out of emailing clients and helps me stay on top of my daily tasks. I like how easy it is to login with OKTA and see everything from one screen.
What do you dislike about the product?
Too many templates in my organization...I would be great if my sales org would streamline templates with our marketing team to create a formal sales processes.
What problems is the product solving and how is that benefiting you?
Being able to stay on top of my client engagements and not forgetting about important follow-ups. I am able to manage everything from my Outreach and follow up with my clients in a timely manner.
Outreach allows the sales dev team to be more effective.
What do you like best about the product?
Outreach makes it easy to manage tasks and ensure prospects get followed up with in a timely manner. Its an excellent tool for sales development teams, enabling reps to be more effective in managing a multi-touch strategy.
What do you dislike about the product?
Outreach could have better reporting and analytics capabilities. Providing more clear results on high performing sequences and ranking them based on success.
What problems is the product solving and how is that benefiting you?
My team of sales reps use Outreach to manage their daily tasks.
As a sales manager, I use outreach to help my teams be more effective and streamlined. I can build sequences that every rep uses and ensure they have the best possible outreach strategy to enable their success. Additionally, I use outreach for coaching by listening to my reps recorded calls.
As a sales manager, I use outreach to help my teams be more effective and streamlined. I can build sequences that every rep uses and ensure they have the best possible outreach strategy to enable their success. Additionally, I use outreach for coaching by listening to my reps recorded calls.
Reach your contacts at scale
What do you like best about the product?
Outreach helps me reach out to my contacts at scale, allowing me to schedule emails, organize communication that needs to go out in different styles and sequencing ways. It allows me to track my client activity, understand my own activity and following up with the help of insights and metrics from the account.
What do you dislike about the product?
Unless contacts are already in the system, I have to go and manually search and add all of them which takes more of my time than usual.
What problems is the product solving and how is that benefiting you?
Reaching out to contacts at scale, tracking activity, following up with contacts and getting more organized in terms of communicating to my contacts.
Recommendations to others considering the product:
Recommended product for outreach with scale, mass client communication, activity tracking and general communication organization.
I use Outreach daily
What do you like best about the product?
How much flexibility you have to utilize personalization at scale with Snippets & custom fields
What do you dislike about the product?
How unstable the platform feels at times
What problems is the product solving and how is that benefiting you?
It's very easy to organize prospecting tasks into sequences, and share insight on most effective messaging & sequences
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