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Outreach great for sales people
What do you like best about the product?
Ability to built complete sequences and organize your prospecting efforts
What do you dislike about the product?
Would be great if I could sync it with calls on my regular phone
What problems is the product solving and how is that benefiting you?
Prospecting to clients is much more simplified and makes things much easier for me to organize. It is essential for any salesperson to be able to properly reach out to prospects.
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The worst outbound platform by far!!! DO NOT GET NEAR!
What do you like best about the product?
Absolutely nothing. Their software is an absolute disaster, riddled with an abundance of infuriatingly clunky, muddled, and dreadfully inefficient bugs. To make matters worse, their so-called "customer support" is non-existent, leaving you stranded and abandoned in a sea of frustration. Their contracts are a masterclass in draconian oppression, expertly crafted to ensnare you with strict, minuscule clauses that twist the knife in your gut, amplifying the torment of dealing with their abysmal product.
What do you dislike about the product?
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic collage of mismatched elements from the early 2000s. Navigating through the labyrinth of confusion is an exercise in frustration, as if they purposefully designed it to waste your time.
The functionality? Don't even get me started. It's as reliable as a house of cards in a hurricane. Glitches, crashes, and inexplicable errors are daily occurrences. It's astounding how they managed to release something so utterly unpolished and unstable.
And their customer support? Might as well be talking to a brick wall. They're a masterclass in indifference and incompetence. You'll find yourself stuck in a loop of canned responses that do nothing to address the actual issues you're facing.
To add insult to injury, their pricing is a highway robbery. They charge a fortune for a product that delivers subpar performance and an infuriating user experience. It's almost impressive how they manage to overcharge for such a shoddy service.
In summary, Outreach is a shining example of how to create a product that disappoints at every turn, leaving you questioning why you ever bothered in the first place.
The functionality? Don't even get me started. It's as reliable as a house of cards in a hurricane. Glitches, crashes, and inexplicable errors are daily occurrences. It's astounding how they managed to release something so utterly unpolished and unstable.
And their customer support? Might as well be talking to a brick wall. They're a masterclass in indifference and incompetence. You'll find yourself stuck in a loop of canned responses that do nothing to address the actual issues you're facing.
To add insult to injury, their pricing is a highway robbery. They charge a fortune for a product that delivers subpar performance and an infuriating user experience. It's almost impressive how they manage to overcharge for such a shoddy service.
In summary, Outreach is a shining example of how to create a product that disappoints at every turn, leaving you questioning why you ever bothered in the first place.
What problems is the product solving and how is that benefiting you?
Outreach, the epitome of a hollow promise. This so-called solution is akin to putting a band-aid on a sinking ship. It touts grand claims of revolutionizing outbound engagement, but in reality, it's more like rearranging deck chairs on the Titanic.
The core issue? It doesn't solve a darn thing. You're left grappling with the same problems you had before, only now you're lighter in the wallet. The touted efficiency is a mirage, and any productivity gains promised are but a cruel joke.
Their pitch about transforming outreach strategies? A clever illusion. It's a facade of innovation, masking a product that fails to address the fundamental challenges faced by businesses. Rather than solving problems, Outreach merely adds to the ever-growing list of frustrations.
If you're seeking a solution that actually makes a difference, steer clear of Outreach. It's a masterclass in empty promises and missed opportunities, leaving you with the bitter taste of regret for ever considering it as a viable option.
The core issue? It doesn't solve a darn thing. You're left grappling with the same problems you had before, only now you're lighter in the wallet. The touted efficiency is a mirage, and any productivity gains promised are but a cruel joke.
Their pitch about transforming outreach strategies? A clever illusion. It's a facade of innovation, masking a product that fails to address the fundamental challenges faced by businesses. Rather than solving problems, Outreach merely adds to the ever-growing list of frustrations.
If you're seeking a solution that actually makes a difference, steer clear of Outreach. It's a masterclass in empty promises and missed opportunities, leaving you with the bitter taste of regret for ever considering it as a viable option.
Outreach is the Bees Knees
What do you like best about the product?
Made the switch to Outreach last month. Have used it in the past and I've always pushed to have it as the marketing automation, dialer, and task management solution for our teams. I appreciate the responsiveness and help I get in the "chat" option. it's second to none on support.
What do you dislike about the product?
Kaia still is young and has some way to go before it can effectively compete with Gong and Chorus for call recording/call analytics capabilities. I don't know if I "dislike" it. I just feel it's early in their product offering.
What problems is the product solving and how is that benefiting you?
Outreach does a number of things for us. We use it primarily for email and call outreach, along with call recording, revenue intelligence, and task managment for prospecting and sales cycles.
Great Tool and knowledgeable Support team
What do you like best about the product?
The support team at outrach is very repsonsive and knowledgable. The inside sales team really likes this tool as well and it is good to feel supported as the backend syncing to SFDC can get complex.
What do you dislike about the product?
I am a relatively new user to Outreach so do not have a ton of dislikes yet. I wish that it were easier to mass export data as the export button can be difficult to locate and not available in some areas.
What problems is the product solving and how is that benefiting you?
Tool for Outbound call and email tracking for our organization.
Great tool and service
What do you like best about the product?
Easy to navigate set up and user interface.
What do you dislike about the product?
Prospecting platform still has lack of customization.
What problems is the product solving and how is that benefiting you?
Activitiy tracking and insights
My Outreach Experience
What do you like best about the product?
What I like about Outreach is the ease of use. It's very user friendly and has great integrations with SFDC which is huge for my team. In the few cases where I've needed it, the support has been quick and super helpful as well.
What do you dislike about the product?
One thing I would like to see change is the file size max for attached files (pictures, PDFs, gifs) within automated and non automated email sequences. Also, for non automated email sequences you need to make the window larger for users to be able to personalize and edit the emails from the sequence before sending.
What problems is the product solving and how is that benefiting you?
The main problem it is solving is having one place for SDRs to go to do all of their prospecting efforst for their outbound motion. Rather than having to call/email out of our CRM, we use Outreach.
Can't live without it
What do you like best about the product?
Outreach is super user friendly and very intuitive. From the ease of sequences, integrations with any data provider, and its tracking features, it's hard to beat!
What do you dislike about the product?
Editing sequences that you've been using for awhile is a headache. Often times if you want to add a simple step, you have clone and create an all new sequence. Wish it was easier to edit activated sequences.
What problems is the product solving and how is that benefiting you?
Acts as a CRM, sales engagement, and performance management tool all in one. It's super easy to track rep activity, sequence performance, and prospect engagement with outreach.
Powerful Tool w/ Proper Training
What do you like best about the product?
I enjoy the capabilities of the system. The many different things you can do with the platform are amazing.
What do you dislike about the product?
Training for smaller organizations are a bit tough to come by and don't seem to be extremely effective.
What problems is the product solving and how is that benefiting you?
It is solving a major problem that most sales orgs have, that is staying organized and connecting with the right prospects at the right time!
Great tool to keep track of your prospects
What do you like best about the product?
It helps to keep track of your prospects, to have all your contact attemps in one place, authomatic sequences and snippets save you a lot of time.
It also heps manager to keep track of their teams activities.
It also heps manager to keep track of their teams activities.
What do you dislike about the product?
Sometimes it changes phone numbers, changing the country code.
the activity reports are not very detailed.
the activity reports are not very detailed.
What problems is the product solving and how is that benefiting you?
The snippets save me a lot of time daily, also the task manager helps to know when to contact a prospect again.
It boosts productivity as eliminates lot of manual work
It boosts productivity as eliminates lot of manual work
Outreach is a MUST
What do you like best about the product?
I love being able to create custom templates/sequences to send emails quickly while also being able to customize them with names/company etc so they look personalized.
What do you dislike about the product?
I wish the search capabilities were a bit easier to use/manage
What problems is the product solving and how is that benefiting you?
Staying actively engaged with customers/prospects
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