Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Extraordinary, effective, efficient and powerful tool with uncountable benefits
What do you like best about the product?
Outreach is an amazing invention which has amazing integration with several other products such as Salesforce, Zoominfo and many more. It has made setting up and connecting to our precious data so easily. It is really a good opportunity for communicating with staff members. I availed the opportunity of free trial of Outreach and afterwards I became a big fan of it.
What do you dislike about the product?
It is incredibly fantastic platform with no defects at all. There is nothing threatening it. There is nothing difficult in it. It works so smoothly. I never come across any sort of glitches that I have to mention here. It is really doing a great job and I have no complaints about it to highlight here.
What problems is the product solving and how is that benefiting you?
The biggest pro is that it is easier way of tracking emails. It also makes us aware about the number of times the particular prospect has viewed the emails. It has introduced easy ways of finding information. It is not only easy to use but also helps us a lot in keeping up-to-date with the internal and external environment of organization.
Recommendations to others considering the product:
I think every organization must have this amazing product. It consists of so many interesting capabilities that will be helpful for companies a lot. It is really a good initiative for running business.
Effective tool for automation
What do you like best about the product?
This unique product has solved all my issues regarding marketing campaigns because it readily creates effective campaigns to ensure all my marketing pipelines are appropriate. I prefer is its ability to create meaningful connections, generating more and more pipelines on a daily basis. I really like the way in which it helps in streamlined lead management, effortless email marketing solutions that helps in making my marketing procedures really impressive and also to build smart data driven program of projects.
What do you dislike about the product?
The whole software is so comprehensive that it is not easy to teach other workers and takes several hours to truly teach to someone in the company so they can understand the software as a whole. Sometimes, it becomes difficult for me to create lists in it and to send emails takes time. Finally, there is a need for improvement in re-arrangement of its features for easy access.
What problems is the product solving and how is that benefiting you?
I like analytics and reporting tools that enable me to unravel insights to better understand or interpret campaign performance and also to adapt quickly. Moving forward this unique product enables me to leverage KPIs and success metrics that I need for a quick glimpse at a campaign's health and also helps in automation and segmentation to streamline lead management in the best way and also to bring about the intelligent lead generation as well. So, all these features make my experience more reliable by each passing day.
Recommendations to others considering the product:
It permits me to get respected data from the emails sent and more importantly the clients who opened and cooperated with the emails. Must give it a try you will love it.
Powerful marketing automation
What do you like best about the product?
Outreach offers me a huge help in dealing with B2B marketing automation and lead management processes with higher efficiencies. Apart from this I really love its marketing and sales features that help me in deploying and handling my issues and also to make my company’s revenue and also to improve its efficiencies to a greater extent. Overall its Customer support is also providing efficient services.
What do you dislike about the product?
Its steep learning curve and intuitiveness is very poor and it took a long time to seek out what things are where. There are certain limitations within automation rules for several variable updates.
What problems is the product solving and how is that benefiting you?
Dozens of features that it provides few of them are my most favorite because they support me in any type of condition like it gives relevant insights from the CRM data from which I can easily build intelligent and more targeted campaigns. Also I can make these campaigns more effective in creating new leads and speeding up my sales cycle. Moreover, this platform enables me to create the exact customer experience that I want through flexible and powerful software.
Recommendations to others considering the product:
Outreach is best designed for those companies which want to interact with multiple sources out on different levels and to an array of individuals. The reporting systems of this software have unparalleled ability to plan several campaigns within the program.
Makes contact with prospects a walk in the park.
What do you like best about the product?
i can set up a sequence for a prospect and not feel like they won't slip through the cracks. What probably a big game changer is being able to see when your email has been opened, in real time.
What do you dislike about the product?
Having to have a contact in the upload to set the prospect into a sequence. There may be something that I'm missing when uploading the CSV, which would sound about right.
What problems is the product solving and how is that benefiting you?
Sometimes bulk uploads are a hassle but it may be a user error. Other than that, hard to think of something I have a problem with using Outreach,
Recommendations to others considering the product:
Not only is it great for tracking calls and emails but it is wonderful to help keep your day planned out and keep you on track.
Great application
What do you like best about the product?
What I like best about outreach is that it is always running in the background. It acts in a way that almost allows me to fully SDR myself so I can focus on closing deals.
What do you dislike about the product?
Sometimes I have some troubles with the integration with Salesforce.
What problems is the product solving and how is that benefiting you?
I am using outreach to auto send out emails to prospective clients for meetings.
Good solution, easy to use in all ways, but the reporting could be a lot better
What do you like best about the product?
The simplicity of sequence creation and content collaboration. I also really like the chrome extension to help me make calls when I'm inside Salesforce or other systems a like.
What do you dislike about the product?
reporting on specific things is very hard to do. The reporting feature, in general, doesn't provide much insight.
What problems is the product solving and how is that benefiting you?
Maximizing my reach when outbounding. It's also a great tool to use as an autodialer since its an extension inside of Salesforce as it logs calls and emails the moment you send them.
I take a more personalized approach in my outreach to prospects but I wouldn't be nearly as successful in booking new meetings if it wasn't for Outreach's ability to send out hundreds of emails at once that have a somewhat personalization feel.
I don't utilize all the functionality for personalization so I'm sure I could even maximize what I'm already doing.
I take a more personalized approach in my outreach to prospects but I wouldn't be nearly as successful in booking new meetings if it wasn't for Outreach's ability to send out hundreds of emails at once that have a somewhat personalization feel.
I don't utilize all the functionality for personalization so I'm sure I could even maximize what I'm already doing.
Recommendations to others considering the product:
I think it's pretty obvious that there are two solutions you should consider when looking for Sales Automation/Enablement solutions like Outreach - I'd recommend getting Outreach or Salesloft.
However, there are some smaller players that are up and coming that I don't know much about.
However, there are some smaller players that are up and coming that I don't know much about.
Great tool
What do you like best about the product?
Sequences are easy to build out / replicate / share amongst our team(s), the dialer is generally pretty reliable, task management is simple, syncing up prospects to/from Salesforce is simple, etc.
What do you dislike about the product?
Takes a pretty long time to hear back from their support team regarding any specific inquiries...
What problems is the product solving and how is that benefiting you?
Our SDRs live inside of Outreach... Calls/emails/tasks/sequences/prospects are all managed directly through the tool.
Outreach for prospecting at scale
What do you like best about the product?
I LOVE the templates, sequences and snippets in our gmail. Also, that I can tag each contact/account in order to segment prospects later according to their tag.
What do you dislike about the product?
There is zero support except for an email. Typically email support gets back to me with additional questions that have nothing to do with my clearly stated issue in the first place and it's about 24-48 hour back and forth response time. F for fail in the support category.
What problems is the product solving and how is that benefiting you?
Easy, quick access to templates and the ability to see when recipients have opened and viewed my email (although this is about 60% reliable, it does help).
Intuitive but needs work
What do you like best about the product?
Love that you can personalize prospect profile layout, customize sequences, and enter all relevant data for each prospect. Also really appreciate how many reports you can pull to keep track of how many calls are being made, how many emails, connect rate, reply rate, etc.
What do you dislike about the product?
Outreach has burned many many bridges for me with prospects due to the system being so buggy and dropping my calls! It can be deeply infuriating and difficult because the software should exist to make my life easier not worse. On many occasions, Outreach has caused me an insane amount of stress because the system was not working the way it should.
What problems is the product solving and how is that benefiting you?
Am increasing my activity in reaching out to prospects, have seen benefits in connect rates and booking demos thanks to the intuitive platform and all the analytics.
Outreach: Organization and Sales
What do you like best about the product?
I really enjoy that Outreach helps me to keep my sales cycle and timelines put together in an organized fashion. No matter what your product or service is, it's helpful when making a conscious and strategic effort in reaching out for sales. The fact that it integrates with our SalesForce CRM is great as well because it's seamless and quick and will log all activity under both platforms. Further, I especially enjoy the feature with emails.
What this feature allows for is insight as to when it's opened, how many times the email is opened, where it has been opened (especially helpful when selling to companies who travel for business) and it will even tell you whether the email was opened on a computer or mobile device! It really has been game changing for my sales process.
What this feature allows for is insight as to when it's opened, how many times the email is opened, where it has been opened (especially helpful when selling to companies who travel for business) and it will even tell you whether the email was opened on a computer or mobile device! It really has been game changing for my sales process.
What do you dislike about the product?
Unfortunately, I think there are some occasions where the program (which is designed to automate some of our sales processes) won't recognize when we've shut off a sequence or an automatic outreach and unfortunately that sometimes makes things awkward.
For example, say I've managed to make contact with a decision maker and have then scheduled a meeting with them. I go and turn off the sequence however it continues to send out an email that may seem irrelevant to the POC because we're already planning on speaking at a later date. It seems that the tech sometimes lags or doesn't recognize to not send out an auto populated email. That's mostly it though.
For example, say I've managed to make contact with a decision maker and have then scheduled a meeting with them. I go and turn off the sequence however it continues to send out an email that may seem irrelevant to the POC because we're already planning on speaking at a later date. It seems that the tech sometimes lags or doesn't recognize to not send out an auto populated email. That's mostly it though.
What problems is the product solving and how is that benefiting you?
I'm able to maintain an organized and strategic approach in my sales cycle. It helps me remember when to reach out to some folks as well as being able to put them in sequences that scientifically let me know the chances of getting a specific persona on the phone or to receive a reply in emails.
It also allows you to filter your prospects by their engagement level. Say someone has opened an email 4 times in the past hour but it was an email from a month ago or something of the sort, when I filter my prospects in this regard and I see this, that tells me to give them a call or send them another email as I'm more likely to gain their attention as they look at my previous email. They're thinking about me at that moment in time so it's time to reach out!
It also allows you to filter your prospects by their engagement level. Say someone has opened an email 4 times in the past hour but it was an email from a month ago or something of the sort, when I filter my prospects in this regard and I see this, that tells me to give them a call or send them another email as I'm more likely to gain their attention as they look at my previous email. They're thinking about me at that moment in time so it's time to reach out!
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