Outreach Sales Execution Platform
OutreachExternal reviews
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Pretty Solid
What do you like best about the product?
Obviously how easy it makes outreach (haha) cadences and sequences are incredible with Outreach! And in a perfect world, it would always work.
What do you dislike about the product?
Outreach can be super buggy at times (still sending emails/creating call tasks when prospects have been finished from sequences). Also, my team has noticed that the call connectivity is super poor and prospects have a hard time hearing us.
What problems is the product solving and how is that benefiting you?
Obviously just organization and overall cadences and prospect sequencing. Definitely realized much more efficiency and organization. Activity tracking is also a big one.
Outreach - your best/worst friend
What do you like best about the product?
I love everything about Outreach- but it’s sequencing is unlike anything else out there.
What do you dislike about the product?
The learning curve is incredibly high. Once you get used to it, it’s worth it.
What problems is the product solving and how is that benefiting you?
I no longer have to manually send 10+ emails per client! I can rely on outreach to do most of the work for me once I set up the sequencing.
Recommendations to others considering the product:
If you can get a team to help you, do. Outreach is tough, but an incredible tool.
The best prospecting tool you can buy
What do you like best about the product?
Having tasks lined up for biz dev agents makes it easy for everyone to know what they're supposed to do, when they're supposed to do it, and the context around that potential customer.
What do you dislike about the product?
The voice component is not extremely intuitive or reliable.
What problems is the product solving and how is that benefiting you?
Our entire biz dev department relies on Outreach to stay on top of prospects and potential leads. We've noticed an uptick in conversion and retention.
If you are in sales and you do not have Outreach... you are totally missing out.
What do you like best about the product?
Massive gains in productivity when used properly to its full extent.
What do you dislike about the product?
I wish I could perform salesforce actions in Outreach so I don't even have to deal with salesforce -- But not sure that something like that would even be possible.
What problems is the product solving and how is that benefiting you?
Keeping track of all of my accounts and leads.
All around great tool
What do you like best about the product?
Lots of customization in managing your pipeline the way you'd like. Gives helpful recommendations for those that are newer, but maintains the ability for each user to have freedom to organize things their own way.
What do you dislike about the product?
If I were to have a criticism or suggestion, a more seamless integration with Salesforce CRM would assist with duplicate lead data, although that could easily be a salesforce issue rather than outreach. All things considered, very few complaints.
What problems is the product solving and how is that benefiting you?
It's been most helpful for organizing a pipeline, giving transparency within your org to see which leads and accounts are being worked to avoid folks from stepping on toes, giving insights into open rates, and giving suggestions for best practices and better organization.
Recommendations to others considering the product:
If you value open rate tracking, lead pipeline organization, effective communication strategies, and easy collaboration for your sales team, Outreach has checked those boxes and more for our team.
Very useful
What do you like best about the product?
I like the ability to upload large lists of contacts via SalesForce and then easily set those leads up in sequences that I can track with an abundance of analytics.
What do you dislike about the product?
The functionality and UX of Outreach are both top notch, but the software can be a little buggy.
What problems is the product solving and how is that benefiting you?
Reaching large numbers of leads quickly and easily
Simple UI/UX that makes tracking communications easy
What do you like best about the product?
The Integration with G Suite enables me to spend more time focus on my customers and not on managing my messaging and calendar. I love the reporting and analytics that Outreach offers.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
What do you dislike about the product?
The documentation from the Outreach's KB does not use Use Case driven examples. That would reduce the time to set up and adopt.
API documentation could be better.
API documentation could be better.
What problems is the product solving and how is that benefiting you?
Communicating product changes to hundreds of customers in my portfolio. I went from spending 2-4 hours a day managing customer communications to under 30 minutes, which enabled me to focus on my customer's needs.
Recommendations to others considering the product:
It's a great tool, make sure when you test or evaluate you have the guidance of a good Systems Engineer.
Close more deals
What do you like best about the product?
I think this ensures rep follow up on marketing leads and helps them prospect in a tactical and efficient manner.
What do you dislike about the product?
I dont like some of the filtering capabilities on fields.
What problems is the product solving and how is that benefiting you?
Rep follow up, time to touch, efficient sequencing.
Easy automation
What do you like best about the product?
Allows us to scale communication with customers.
What do you dislike about the product?
Lack of customizability of the automation flow. Flow stops if someone responds.
What problems is the product solving and how is that benefiting you?
We have lots of customers to get in touch with — Outreach allows us to make first contact more quickly.
Best Sales Engagement Software
What do you like best about the product?
The advanced functionality. You can do more with Outreach than any other sales engagement platform.
What do you dislike about the product?
Sometimes LinkedIn and Outreach disconnect from each other.
What problems is the product solving and how is that benefiting you?
For automating the repetitive parts of sales development. More activity with the same great quality.
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