Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach allows the sales dev team to be more effective.
What do you like best about the product?
Outreach makes it easy to manage tasks and ensure prospects get followed up with in a timely manner. Its an excellent tool for sales development teams, enabling reps to be more effective in managing a multi-touch strategy.
What do you dislike about the product?
Outreach could have better reporting and analytics capabilities. Providing more clear results on high performing sequences and ranking them based on success.
What problems is the product solving and how is that benefiting you?
My team of sales reps use Outreach to manage their daily tasks.
As a sales manager, I use outreach to help my teams be more effective and streamlined. I can build sequences that every rep uses and ensure they have the best possible outreach strategy to enable their success. Additionally, I use outreach for coaching by listening to my reps recorded calls.
As a sales manager, I use outreach to help my teams be more effective and streamlined. I can build sequences that every rep uses and ensure they have the best possible outreach strategy to enable their success. Additionally, I use outreach for coaching by listening to my reps recorded calls.
Reach your contacts at scale
What do you like best about the product?
Outreach helps me reach out to my contacts at scale, allowing me to schedule emails, organize communication that needs to go out in different styles and sequencing ways. It allows me to track my client activity, understand my own activity and following up with the help of insights and metrics from the account.
What do you dislike about the product?
Unless contacts are already in the system, I have to go and manually search and add all of them which takes more of my time than usual.
What problems is the product solving and how is that benefiting you?
Reaching out to contacts at scale, tracking activity, following up with contacts and getting more organized in terms of communicating to my contacts.
Recommendations to others considering the product:
Recommended product for outreach with scale, mass client communication, activity tracking and general communication organization.
I use Outreach daily
What do you like best about the product?
How much flexibility you have to utilize personalization at scale with Snippets & custom fields
What do you dislike about the product?
How unstable the platform feels at times
What problems is the product solving and how is that benefiting you?
It's very easy to organize prospecting tasks into sequences, and share insight on most effective messaging & sequences
Pretty Solid
What do you like best about the product?
Obviously how easy it makes outreach (haha) cadences and sequences are incredible with Outreach! And in a perfect world, it would always work.
What do you dislike about the product?
Outreach can be super buggy at times (still sending emails/creating call tasks when prospects have been finished from sequences). Also, my team has noticed that the call connectivity is super poor and prospects have a hard time hearing us.
What problems is the product solving and how is that benefiting you?
Obviously just organization and overall cadences and prospect sequencing. Definitely realized much more efficiency and organization. Activity tracking is also a big one.
Outreach - your best/worst friend
What do you like best about the product?
I love everything about Outreach- but it’s sequencing is unlike anything else out there.
What do you dislike about the product?
The learning curve is incredibly high. Once you get used to it, it’s worth it.
What problems is the product solving and how is that benefiting you?
I no longer have to manually send 10+ emails per client! I can rely on outreach to do most of the work for me once I set up the sequencing.
Recommendations to others considering the product:
If you can get a team to help you, do. Outreach is tough, but an incredible tool.
The best prospecting tool you can buy
What do you like best about the product?
Having tasks lined up for biz dev agents makes it easy for everyone to know what they're supposed to do, when they're supposed to do it, and the context around that potential customer.
What do you dislike about the product?
The voice component is not extremely intuitive or reliable.
What problems is the product solving and how is that benefiting you?
Our entire biz dev department relies on Outreach to stay on top of prospects and potential leads. We've noticed an uptick in conversion and retention.
If you are in sales and you do not have Outreach... you are totally missing out.
What do you like best about the product?
Massive gains in productivity when used properly to its full extent.
What do you dislike about the product?
I wish I could perform salesforce actions in Outreach so I don't even have to deal with salesforce -- But not sure that something like that would even be possible.
What problems is the product solving and how is that benefiting you?
Keeping track of all of my accounts and leads.
All around great tool
What do you like best about the product?
Lots of customization in managing your pipeline the way you'd like. Gives helpful recommendations for those that are newer, but maintains the ability for each user to have freedom to organize things their own way.
What do you dislike about the product?
If I were to have a criticism or suggestion, a more seamless integration with Salesforce CRM would assist with duplicate lead data, although that could easily be a salesforce issue rather than outreach. All things considered, very few complaints.
What problems is the product solving and how is that benefiting you?
It's been most helpful for organizing a pipeline, giving transparency within your org to see which leads and accounts are being worked to avoid folks from stepping on toes, giving insights into open rates, and giving suggestions for best practices and better organization.
Recommendations to others considering the product:
If you value open rate tracking, lead pipeline organization, effective communication strategies, and easy collaboration for your sales team, Outreach has checked those boxes and more for our team.
Very useful
What do you like best about the product?
I like the ability to upload large lists of contacts via SalesForce and then easily set those leads up in sequences that I can track with an abundance of analytics.
What do you dislike about the product?
The functionality and UX of Outreach are both top notch, but the software can be a little buggy.
What problems is the product solving and how is that benefiting you?
Reaching large numbers of leads quickly and easily
Simple UI/UX that makes tracking communications easy
What do you like best about the product?
The Integration with G Suite enables me to spend more time focus on my customers and not on managing my messaging and calendar. I love the reporting and analytics that Outreach offers.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
What do you dislike about the product?
The documentation from the Outreach's KB does not use Use Case driven examples. That would reduce the time to set up and adopt.
API documentation could be better.
API documentation could be better.
What problems is the product solving and how is that benefiting you?
Communicating product changes to hundreds of customers in my portfolio. I went from spending 2-4 hours a day managing customer communications to under 30 minutes, which enabled me to focus on my customer's needs.
Recommendations to others considering the product:
It's a great tool, make sure when you test or evaluate you have the guidance of a good Systems Engineer.
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