Outreach Sales Execution Platform
OutreachExternal reviews
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All around great tool
What do you like best about the product?
Lots of customization in managing your pipeline the way you'd like. Gives helpful recommendations for those that are newer, but maintains the ability for each user to have freedom to organize things their own way.
What do you dislike about the product?
If I were to have a criticism or suggestion, a more seamless integration with Salesforce CRM would assist with duplicate lead data, although that could easily be a salesforce issue rather than outreach. All things considered, very few complaints.
What problems is the product solving and how is that benefiting you?
It's been most helpful for organizing a pipeline, giving transparency within your org to see which leads and accounts are being worked to avoid folks from stepping on toes, giving insights into open rates, and giving suggestions for best practices and better organization.
Recommendations to others considering the product:
If you value open rate tracking, lead pipeline organization, effective communication strategies, and easy collaboration for your sales team, Outreach has checked those boxes and more for our team.
Very useful
What do you like best about the product?
I like the ability to upload large lists of contacts via SalesForce and then easily set those leads up in sequences that I can track with an abundance of analytics.
What do you dislike about the product?
The functionality and UX of Outreach are both top notch, but the software can be a little buggy.
What problems is the product solving and how is that benefiting you?
Reaching large numbers of leads quickly and easily
Simple UI/UX that makes tracking communications easy
What do you like best about the product?
The Integration with G Suite enables me to spend more time focus on my customers and not on managing my messaging and calendar. I love the reporting and analytics that Outreach offers.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective.
What do you dislike about the product?
The documentation from the Outreach's KB does not use Use Case driven examples. That would reduce the time to set up and adopt.
API documentation could be better.
API documentation could be better.
What problems is the product solving and how is that benefiting you?
Communicating product changes to hundreds of customers in my portfolio. I went from spending 2-4 hours a day managing customer communications to under 30 minutes, which enabled me to focus on my customer's needs.
Recommendations to others considering the product:
It's a great tool, make sure when you test or evaluate you have the guidance of a good Systems Engineer.
Close more deals
What do you like best about the product?
I think this ensures rep follow up on marketing leads and helps them prospect in a tactical and efficient manner.
What do you dislike about the product?
I dont like some of the filtering capabilities on fields.
What problems is the product solving and how is that benefiting you?
Rep follow up, time to touch, efficient sequencing.
Easy automation
What do you like best about the product?
Allows us to scale communication with customers.
What do you dislike about the product?
Lack of customizability of the automation flow. Flow stops if someone responds.
What problems is the product solving and how is that benefiting you?
We have lots of customers to get in touch with — Outreach allows us to make first contact more quickly.
Best Sales Engagement Software
What do you like best about the product?
The advanced functionality. You can do more with Outreach than any other sales engagement platform.
What do you dislike about the product?
Sometimes LinkedIn and Outreach disconnect from each other.
What problems is the product solving and how is that benefiting you?
For automating the repetitive parts of sales development. More activity with the same great quality.
Outreach
What do you like best about the product?
The ability to organize tasks, sequences, and connect with customers on Outreach is fantastic. I have never used a system to communicate with clients that optimized my workflows and productivity to this magnitude.
What do you dislike about the product?
I have only been using Outreach for a little bit over a month, so I might be using certain features incorrectly. For example, sometimes I make my calls directly through the phone feature and it doesn't always display the name for who I am calling.
What problems is the product solving and how is that benefiting you?
The problems I am solving is making an organized plan of attack when connecting with clients. The benefits I have realized are having a centralized system to guide my schedule.
Great tool for sales teams of all sizes
What do you like best about the product?
I love the automated cadence feature that allows you to come close to removing all admin work as a sales person and focus on the skill aspect of the jobs which is customer interactions. All aspects are data oriented so you can compete against teammates or yourself.
What do you dislike about the product?
I dislike the glitches that happen frequently. It is tough as an admin to consistently reach out to their support team when one of my hundred plus sales members are having system issues. Also wifi must be compatible or else calling function is down.
What problems is the product solving and how is that benefiting you?
Reaching out to a large group of prospects and managing on boarding of customers is benefitted by outreach as we can automate triggers for specific sequences to reach specific customers and prospects.
Recommendations to others considering the product:
use it it is fantastic
Super Helpful!
What do you like best about the product?
the organization of all of my tasks between emails and calls!
What do you dislike about the product?
There's nothing I dislike about Outreach!
What problems is the product solving and how is that benefiting you?
organization and strategic targeting for my marketing qualified leads.
Almost Perfect
What do you like best about the product?
The ability to create triggers and add prospects to sequences and update fields based on field updates is a huge help. It is great to be able for our sales reps to set a sequence of calls and emails and be able to manage hundreds of prospects, whereas, without Outreach, this was impossible at such a scale
What do you dislike about the product?
The inability to accommodate dependent picklists from SFDC is a huge miss. Most companies want to have required information if they disposition a lead a certain way, yet Outreach has no native method of doing so. We have to come up with an ugly solution to resolve this shortfall. It is also a bummer that triggers can only be fired once on an update, so if a prospect matches multiple criteria, it will still only go through one trigger and then removed until the next update. This makes the order of triggers incredibly important but also incredibly dangerous.
What problems is the product solving and how is that benefiting you?
We are solving the need to hit as many prospects with consistent messaging to create awareness. It is very helpful to have campaign members enter into Outreach and be sent to a specific sequence based on the campaign they are a part of.
Recommendations to others considering the product:
Outreach is great if you have a very simple workflow, however, more complex workflows require a lot of 'hacking' and configuration to get the necessary outcome
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