Outreach Sales Execution Platform
OutreachExternal reviews
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Making following up with prospects a mindless task!
What do you like best about the product?
Keeping all of my leads organized through the sequences that Outreach provides not only allows me to send specific messaging at critical times but also lets me know when a prospect has opened and email and how many times they opened that message what type of actions to follow up with.
What do you dislike about the product?
One thing that I wish Outreach would improve on is the flow when doing some of the tasks that you have been assigned earlier than the Outreach template wanted. It only allows me to do one task at a time instead of simply clicking through the prospects that I wanted to reach out to.
What problems is the product solving and how is that benefiting you?
Following up or keeping a constant stream of communication with a prospect has never been easier, now I can just focus on the messaging and ensure that I am hitting the correct points with each prospect.
Great product, but mail send requirements are stupid-crazy
What do you like best about the product?
Automation capabilities and the concept of being able to provide full automated contact. We did NOT realize the degree of requirement they had for internal access to our infrastructure.
What do you dislike about the product?
Ridiculous requirement to allow UNRESTRICTED RELAY through our SMTP servers. This is an unbelievably lazy requirement on Outreach's part. In today's environment where email security is an absolute must. A third part organization that requires either unrestricted access to your SMTP or your Exchange is an unbelievable requirement. Discussions with the Outreach technical team made it clear that they have NO OTHER OPTION. No, thank you. I don't care how trustworthy you CLAIM to be, I cannot allow a third party company this level of access. It's a ridiculous requirement and Outreach needs to solve this problem.
What problems is the product solving and how is that benefiting you?
We've had to cease all action because the SMTP and Exchange requirements require a level of trust that is unbelievably stupid.
Recommendations to others considering the product:
You have to be willing to explicitly allow Outreach unfettered and unrestricted access to either your SMTP relay or your Exchange server to send mail AS A TRUSTED USER. Make sure this fits your compliance models.
Untapped Potential
What do you like best about the product?
I love the ability to coordinate with my Sales Development Rep, we can set tasks, and work collaboratively to have his sales sequence go off without a hitch.
What do you dislike about the product?
We don't quite have it talking correctly to Salesforce yet, so there is some double entry if you put notes in to outreach they don't some in to SF but it works fine the other direction.
What problems is the product solving and how is that benefiting you?
Easy coordination between teams, as well as being able to keep clear records and terrific task management
Recommendations to others considering the product:
Make sure it's implemented correctly, like anything else if you take the time to set it up right it will be good. If you skimp on the training it's not useful.
Outreach is okay!
What do you like best about the product?
I like the easy UI the most. The sequence creator tool is really easy to use and the custom attributions are really straight forward.
What do you dislike about the product?
Outreach can't filter out inbox filter clicks. So the insights will say there was a click, but it could be a mimecast or another software clicking into it to make sure it's safe.
What problems is the product solving and how is that benefiting you?
Marketing outreach automation
Setting up sequences are really easy and anyone can do it. The way outreach enables you to keep track of certain tasks helps a lot. Especially with the number of tasks that can crop up on an employee's plate on any given day.
Setting up sequences are really easy and anyone can do it. The way outreach enables you to keep track of certain tasks helps a lot. Especially with the number of tasks that can crop up on an employee's plate on any given day.
Recommendations to others considering the product:
Use the onboarding, webinars, and any resource they give you. Also take their stats with a grain of salt, because it won't tell you if it's a bot click.
Outreach has made my email outreach much more productive.
What do you like best about the product?
The feature that I enjoy most is being able to see when people open or forward my emails.
What do you dislike about the product?
There is not anything that I don't likeso far. It is too soon to tell for me.
What problems is the product solving and how is that benefiting you?
It allows me to save templates so I can cut down on my time writing emails. I can also see when clients are engaging and opening my emails.
Recommendations to others considering the product:
NA
Best way to improve your touch process.
What do you like best about the product?
Ability to create and easily manipulate touch process to ensure that your team is unified in the way they connect with clients.
What do you dislike about the product?
The sync with SFDC does not allow for much customization. If you don't pay attention to set up, it can really throw your tasklist incorrectly.
What problems is the product solving and how is that benefiting you?
We have used it to ensure that our touch process is universal across the board, which helps us better understand what works, and what doesn't.
Very Powerful Automated Outreach Platform
What do you like best about the product?
Limitless capabilities; UI is incredibly easy to navigate and use with very little direction
What do you dislike about the product?
Have to be a power user to be able to maximize full value from the platform - in terms of absolute/sophisticated automation
What problems is the product solving and how is that benefiting you?
Customer Success at high volume
Amazingly simple, yet complex tool for the sales team to communicate with clients better
What do you like best about the product?
Templates. Snippets. Sequences. Integration with SalesForce. A/B testing. Data output. You name it, Outreach did a wonderful job making the lives of account and customer success managers easier at Guidebook. Automation is king in todays world, and Outreach allowed us to upload lists of clients up for renewal into a sequence with steps. Then it was hands off from there.
What do you dislike about the product?
Issues arose when Outreach was opened within Gmail for whatever reason. The side bar had sizing issues within Gmail.
The to-do list (or whatever it was called) was ignored by me. I think because it seemed disorganized.
Nothing that would steer me away from using the product. These minor issues could have been brought up to the Outreach support team, which I never did. Others on my team did, and heard support handled those requests.
The to-do list (or whatever it was called) was ignored by me. I think because it seemed disorganized.
Nothing that would steer me away from using the product. These minor issues could have been brought up to the Outreach support team, which I never did. Others on my team did, and heard support handled those requests.
What problems is the product solving and how is that benefiting you?
I was able create personalized emails through a sequence, while A/B testing to see which messages were opened and replied to more. This wasn't the case with the older sales engagement platform. Or, it was much harder to do.
Recommendations to others considering the product:
If you have a sales team and feel they are doing too much, you need a sales engagement platform. Or, if you have a platform that isn't cutting it or complicated, try to set up a demo with Outreach to learn more.
Outreach as an Admin
What do you like best about the product?
I love the automation and the ease of controlling what sequences are used and being able to report on those said sequences. Having direct reporting allows us better insights on what content needs to be refreshed and help with defining best practices.
What do you dislike about the product?
I've noticed a lot more bugs or system down times lately. We have an RSS feed displayed to our sales team to help eliminate questions of the platforms functionality but it seems like it's been going down a lot.
What problems is the product solving and how is that benefiting you?
Our communication is better tracked into Salesforce and allows our team to follow up with tasks and execute on those in a more efficient manor.
Great experience!
What do you like best about the product?
Intuitive, easy to use. It helps SDRs follow a cadence or campaign and keeps them at task.
What do you dislike about the product?
It would be great if there was a notification when things happen that we should be aware of. Also, I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time.
What problems is the product solving and how is that benefiting you?
Working with the SDR team to schedule targeted cadences and keeping the email sequences targeted and at task.
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