Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Review - as a Director of BD
What do you like best about the product?
Templates. It's easier to format messages I send frequently as a template, and paste them in. I also love the ability to add someone new to SFDC/an opportunity from my inbox. I don't use the UI much, which is a benefit. I like to be living in as few software platforms as possible.
What do you dislike about the product?
There's no Boomerang feature (it's the one thing I leave to Google). I'd like messages to be able to pop to unread at the top of my inbox. The reminder tools within Outreach today lack sophistication and automation - I basically have to create tasks or leave my inbox.
What problems is the product solving and how is that benefiting you?
Simplifying messages, building cadences to stay in touch with prospects
Recommendations to others considering the product:
It's complex - lots of options, but it's the most robust solution I've seen. I did a full-scale evaluation of SalesLoft, YesWare and others, and Outreach feels the most aggressive in their roadmap and integration paths.
Centralized tool that offers visibility
What do you like best about the product?
As a content marketer, the analytics for the email templates and sequences are so exciting. We moved from Yesware, where there was no visibility. We can centralize so many aspects of our reps' routines and pitches.
What do you dislike about the product?
So far, nothing too bad to report. I don't think the content onboarding was the best process. Instructions from the different Outreach reps were a bit contradictory, and they could have approached it all a bit differently.
What problems is the product solving and how is that benefiting you?
Pitch consistency, visibility into email performance, better mileage out of our resources.
Recommendations to others considering the product:
It's a really powerful tool that can centralize so much of your sales ops. From my perspective, it's extremely helpful, although we are very early on in the process.
One note that created a lot of extra work for us: When the Outreach team walked us through content creation and helped us upload our sequences and templates, they didn't point out the fact that link tracking was an option that needs to be turned on (in every. single. email.). This should be a global rule that's on by default. Why would marketing and sales leadership not want to track link clicks? We had to go back through all of our sequences after the fact and change this option in every single email.
One note that created a lot of extra work for us: When the Outreach team walked us through content creation and helped us upload our sequences and templates, they didn't point out the fact that link tracking was an option that needs to be turned on (in every. single. email.). This should be a global rule that's on by default. Why would marketing and sales leadership not want to track link clicks? We had to go back through all of our sequences after the fact and change this option in every single email.
Great tool for Prospecting.
What do you like best about the product?
Outreach does it all, it provides a platform for all your sales leads. We can send emails direct from Outreach because it integrates with Gmail. We can track our opened emails and clicks and targeted email campaigns. This is just a few features but this is a great tool.
What do you dislike about the product?
No complaints. Sometimes a little slow to open in the mornings.
What problems is the product solving and how is that benefiting you?
This has greatly improved our outbound lead generation efforts by making things efficient and simple.
Outreach makes it easy
What do you like best about the product?
Love the snippet feature, so I can email my clients faster
What do you dislike about the product?
I feel like it would be helpful to get more user manuals/training about everything that's possible to do with outreach, because I feel like there are more tools available.
What problems is the product solving and how is that benefiting you?
It makes emailing/scheduling/tracking so easy
Does the job/ easy to use/best for scale reach
What do you like best about the product?
Interfaces is user friendly, upgrades are seamless, tracking and task follow up are so helpful. It helps sales productivity and accountability.
What do you dislike about the product?
It doesn't pull leads from Linkedin. Lot of manual work to get leads/ prospects from Linkedin into CRM then finally into Outreach.
What problems is the product solving and how is that benefiting you?
Scale messaging/ prospecting cadence/ email open rate. Benefits to have that reminder to follow up/ automatic email response to initial outreach/ opportunity follow up tracking.
Good concept with convenient tools but kind of buggy.
What do you like best about the product?
I like how I can sequence prospects and keep a close tab on them.
What do you dislike about the product?
Sometimes Outreach will delay when trying to make calls.
What problems is the product solving and how is that benefiting you?
Organizing my day.
Business Development Rep
What do you like best about the product?
Everything about outreach is great. We can have a very organized sequence. You can send LinkedIn connection requests from Outreach don’t have to switch to LinkedIn.
What do you dislike about the product?
Naah there is nothing I don’t like about Outreach. It’s the best tool if you a BDR or SDR. Makes thinks super easy.
What problems is the product solving and how is that benefiting you?
The problem I’m solving with Outreach is having organized and good sequence and not having to juggle between tools which sounds small but it’s really important when you have a lot of people to reach out to. so if you’re in a job that you have to do a lot of calling sending a lot of emails I would say this is the tool to make everything easy
Recommendations to others considering the product:
They are doing a great job and I don’t think they need any suggestions
Glitchy but overall helpful
What do you like best about the product?
The sequences on Outreach are super helpful.
What do you dislike about the product?
There tends to be weekly glitches as well as running into problems with connecting my phone.
What problems is the product solving and how is that benefiting you?
Outreach helps me keep track of leads and allows nothing to get lost
It's a must have for efficient prospecting
What do you like best about the product?
I've brought Outreach to three different organizations because I've seen how powerful it can be when used right. It helps to automate messaging and creates a cadence to touch customers and prospects.
What do you dislike about the product?
I'm trying hard to thing of improvements I would like to see but they seem to do exactly what myself and my team wants. I honestly can't think of issues I've had to while using it.
What problems is the product solving and how is that benefiting you?
The largest problem is keeping sales people prospecting when things get busy and deals are moving through the pipeline. This helps take the stress out of creating multiple new tasks, trying to remember when you last connected and to automate reach outs.
Recommendations to others considering the product:
Buy it, you won't regret it. Make sure you use outreach to train the users.
Lots of positives, some room to improve
What do you like best about the product?
I love that it saves me a ton of time, and keeps my leads and accounts organized. Tasks are manageable small chunks so it is not overwhelming and I don't forget about people or accounts. I love how it interconnects with LinkedIn and offers news about the company on the side.
What do you dislike about the product?
I have had some difficulties with emails, more specifically with trying to send emails before their originally scheduled time. I typically have to "set schedule" twice before they will send at the new time. If I try to change the schedule in the task screen, it often doesn't actually change it until I go and re-do it from the Outbox. The reports dashboard could be re-done for a better user experience, as well.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay on task, and simplifies getting enough touches in with prospective leads.
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