Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach review
What do you like best about the product?
the ability to track my leads and contacts and reach out appropriately
What do you dislike about the product?
hard to see my leads sometimes and understand where they are in the flow of sequences
What problems is the product solving and how is that benefiting you?
The ability to call my leads and contacts with ease, really helps me to track prospects and stay on top them.
Recommendations to others considering the product:
no
Extremely useful tool, that optimizes processes
What do you like best about the product?
I like that calls and emails immediately pop into salesforce. I like that if an email is opened several times then a task is created to call someone. Sequences are an incredible way to stay organized.
What do you dislike about the product?
I wish we could record and log calls that come fro inbound/warm leads differently because our connect rates are skewed when we follow up with an inbound lead and get them on the phone.
What problems is the product solving and how is that benefiting you?
The biggest problem we solve for is tracking activity and logging it into salesforce. Things are significantly organized with Outreach. We never have to worry about not having information about what contacts we have had with a prospect before.
Best-in-Class for Sales Acceleration/Enablement
What do you like best about the product?
It's the most robust platform on the market, and they're constantly pushing the envelope with new features and ideas. Call, email, text, social all in a single platform.
What do you dislike about the product?
Being the most robust means it will take significant upfront work to implement, customize, integrate and train on. It took us over a month to get things set up and get the team live. And from there it took another few weeks before the team felt "self-sufficient". Make sure you have all departments involved.
Functionality-wise: the call functionality is a bit weak. Inbound calls are tough to notice if you're not looking at the platform at all times. It's not set up to manage heavy inbound call volume, mainly for outbound calls.
Overall if you use Outreach they way it's created to be used (which means having an open mind to new processes) then it works marvelously. But if you try to use it differently than how they want you to, that's when things get tricky.
Functionality-wise: the call functionality is a bit weak. Inbound calls are tough to notice if you're not looking at the platform at all times. It's not set up to manage heavy inbound call volume, mainly for outbound calls.
Overall if you use Outreach they way it's created to be used (which means having an open mind to new processes) then it works marvelously. But if you try to use it differently than how they want you to, that's when things get tricky.
What problems is the product solving and how is that benefiting you?
We've had a few instances where we thought "it would be super logical for us if Outreach worked this way" and found out it's just not set up to do that. And they have reasons for it, but they're always a little disappointing at first, then you get used to it.
But it's drastically helped us organize our prospecting strategy, ensure we're including multiple different touchpoints, and keep it all clean in Salesforce.
Prior to this we had a few tools that tried to piece this together, but it was clunky and disorganized. Also the reporting we were able to do was minimal. With Outreach, everything and more is reportable so you can find out what's working/not working for your team and strategize from there.
But it's drastically helped us organize our prospecting strategy, ensure we're including multiple different touchpoints, and keep it all clean in Salesforce.
Prior to this we had a few tools that tried to piece this together, but it was clunky and disorganized. Also the reporting we were able to do was minimal. With Outreach, everything and more is reportable so you can find out what's working/not working for your team and strategize from there.
Recommendations to others considering the product:
If you're looking for the best-in-class sales engagement platform that will offer you the most options long term - Outreach is it. Just be prepared to spend a lot of time implementing, training and administering along the way. It's not plug and play, and other platforms that do similar things are easier to use.
Outreach Review
What do you like best about the product?
Managing all of my contacts that I need to email in an outreach campaign
What do you dislike about the product?
Tracking some of my contacts and the ability see where they are in a sequence.
What problems is the product solving and how is that benefiting you?
Sales outreach
Enterprise AE
What do you like best about the product?
Outreach eliminates redundant work (follow ups, FAQs, resource links) from a sales persons day to day, it also allows you to collaborate with your BDR to build out multiple step cadences that give you more control over their outreach to your target customers.
What do you dislike about the product?
Highly Dislike there is no toggle on or off button in gmail per send, this makes it very annoying when switching between internal and external email.
What problems is the product solving and how is that benefiting you?
More effective sales outreach, more time to focus on revenue driving activity, more metrics to tweak outbound efforts.
Amazing Tool!
What do you like best about the product?
I love being able to see what I have planned for the day and what things I need to pay attention to. The layout is very sleek and easy to understand
What do you dislike about the product?
I do not like its readability to other mail servers. It is not very accurate to show who has or has not seen emails or how many times it has been opened. It typically will show the email opened twice within the minute
What problems is the product solving and how is that benefiting you?
I am solving customer communication and organization of customer connections and conversations. This helps to know when people have last been contacted and what they replied to. It helps to know when to reach back out and what has been said in the past.
Great tool
What do you like best about the product?
easy to use, dialer is great, sequences are awesome, integrations are awesome, etc.
What do you dislike about the product?
no conversation intelligence software built in, no "live listening" built in
What problems is the product solving and how is that benefiting you?
all of our SDR-related tasks/outreach is done through Outreach
Recommendations to others considering the product:
do it! much better than salesloft
Using Outreach for Sales
What do you like best about the product?
I love the ability to sequence multiple users.
What do you dislike about the product?
One of the things that is frustrating is long load times.
What problems is the product solving and how is that benefiting you?
I am using outreach for my sales efforts. It helped me reach people at scale.
Recommendations to others considering the product:
Great deal for the price.
Reliable product that's come a long way in a short time
What do you like best about the product?
It's powerful across a full sales team. Great to be able to have oversight and look into teams or individuals. Being able to test email and subject copy faster.
What do you dislike about the product?
Support often takes too long to reply, so you spend a bunch of time yourself figuring it out instead of having someone reply in a timely manner.
What problems is the product solving and how is that benefiting you?
Sales, account management.
Stay organized with Outreach
What do you like best about the product?
Outreach is the best tool to keep you as organized as possible, without skipping a beat. Putting contacts into a sequence for frequent follow ups with organized templates is a massive key to success. Before Outreach, I found myself stumbling over on who to follow up with, and more importantly, when.
What do you dislike about the product?
It can be slightly overwhelming with all of the features within Outreach. Sometimes I find myself exploring the tool for periods of time on new features, instead of utilizing what is needed.
What problems is the product solving and how is that benefiting you?
Organization is the biggest one for me personally. I can't express enough of how much this tool helped with this.
Recommendations to others considering the product:
Buy this!
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