Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach has made my email outreach much more productive.
What do you like best about the product?
The feature that I enjoy most is being able to see when people open or forward my emails.
What do you dislike about the product?
There is not anything that I don't likeso far. It is too soon to tell for me.
What problems is the product solving and how is that benefiting you?
It allows me to save templates so I can cut down on my time writing emails. I can also see when clients are engaging and opening my emails.
Recommendations to others considering the product:
NA
Best way to improve your touch process.
What do you like best about the product?
Ability to create and easily manipulate touch process to ensure that your team is unified in the way they connect with clients.
What do you dislike about the product?
The sync with SFDC does not allow for much customization. If you don't pay attention to set up, it can really throw your tasklist incorrectly.
What problems is the product solving and how is that benefiting you?
We have used it to ensure that our touch process is universal across the board, which helps us better understand what works, and what doesn't.
Very Powerful Automated Outreach Platform
What do you like best about the product?
Limitless capabilities; UI is incredibly easy to navigate and use with very little direction
What do you dislike about the product?
Have to be a power user to be able to maximize full value from the platform - in terms of absolute/sophisticated automation
What problems is the product solving and how is that benefiting you?
Customer Success at high volume
Amazingly simple, yet complex tool for the sales team to communicate with clients better
What do you like best about the product?
Templates. Snippets. Sequences. Integration with SalesForce. A/B testing. Data output. You name it, Outreach did a wonderful job making the lives of account and customer success managers easier at Guidebook. Automation is king in todays world, and Outreach allowed us to upload lists of clients up for renewal into a sequence with steps. Then it was hands off from there.
What do you dislike about the product?
Issues arose when Outreach was opened within Gmail for whatever reason. The side bar had sizing issues within Gmail.
The to-do list (or whatever it was called) was ignored by me. I think because it seemed disorganized.
Nothing that would steer me away from using the product. These minor issues could have been brought up to the Outreach support team, which I never did. Others on my team did, and heard support handled those requests.
The to-do list (or whatever it was called) was ignored by me. I think because it seemed disorganized.
Nothing that would steer me away from using the product. These minor issues could have been brought up to the Outreach support team, which I never did. Others on my team did, and heard support handled those requests.
What problems is the product solving and how is that benefiting you?
I was able create personalized emails through a sequence, while A/B testing to see which messages were opened and replied to more. This wasn't the case with the older sales engagement platform. Or, it was much harder to do.
Recommendations to others considering the product:
If you have a sales team and feel they are doing too much, you need a sales engagement platform. Or, if you have a platform that isn't cutting it or complicated, try to set up a demo with Outreach to learn more.
Outreach as an Admin
What do you like best about the product?
I love the automation and the ease of controlling what sequences are used and being able to report on those said sequences. Having direct reporting allows us better insights on what content needs to be refreshed and help with defining best practices.
What do you dislike about the product?
I've noticed a lot more bugs or system down times lately. We have an RSS feed displayed to our sales team to help eliminate questions of the platforms functionality but it seems like it's been going down a lot.
What problems is the product solving and how is that benefiting you?
Our communication is better tracked into Salesforce and allows our team to follow up with tasks and execute on those in a more efficient manor.
Great experience!
What do you like best about the product?
Intuitive, easy to use. It helps SDRs follow a cadence or campaign and keeps them at task.
What do you dislike about the product?
It would be great if there was a notification when things happen that we should be aware of. Also, I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time.
What problems is the product solving and how is that benefiting you?
Working with the SDR team to schedule targeted cadences and keeping the email sequences targeted and at task.
Outreach Review - as a Director of BD
What do you like best about the product?
Templates. It's easier to format messages I send frequently as a template, and paste them in. I also love the ability to add someone new to SFDC/an opportunity from my inbox. I don't use the UI much, which is a benefit. I like to be living in as few software platforms as possible.
What do you dislike about the product?
There's no Boomerang feature (it's the one thing I leave to Google). I'd like messages to be able to pop to unread at the top of my inbox. The reminder tools within Outreach today lack sophistication and automation - I basically have to create tasks or leave my inbox.
What problems is the product solving and how is that benefiting you?
Simplifying messages, building cadences to stay in touch with prospects
Recommendations to others considering the product:
It's complex - lots of options, but it's the most robust solution I've seen. I did a full-scale evaluation of SalesLoft, YesWare and others, and Outreach feels the most aggressive in their roadmap and integration paths.
Centralized tool that offers visibility
What do you like best about the product?
As a content marketer, the analytics for the email templates and sequences are so exciting. We moved from Yesware, where there was no visibility. We can centralize so many aspects of our reps' routines and pitches.
What do you dislike about the product?
So far, nothing too bad to report. I don't think the content onboarding was the best process. Instructions from the different Outreach reps were a bit contradictory, and they could have approached it all a bit differently.
What problems is the product solving and how is that benefiting you?
Pitch consistency, visibility into email performance, better mileage out of our resources.
Recommendations to others considering the product:
It's a really powerful tool that can centralize so much of your sales ops. From my perspective, it's extremely helpful, although we are very early on in the process.
One note that created a lot of extra work for us: When the Outreach team walked us through content creation and helped us upload our sequences and templates, they didn't point out the fact that link tracking was an option that needs to be turned on (in every. single. email.). This should be a global rule that's on by default. Why would marketing and sales leadership not want to track link clicks? We had to go back through all of our sequences after the fact and change this option in every single email.
One note that created a lot of extra work for us: When the Outreach team walked us through content creation and helped us upload our sequences and templates, they didn't point out the fact that link tracking was an option that needs to be turned on (in every. single. email.). This should be a global rule that's on by default. Why would marketing and sales leadership not want to track link clicks? We had to go back through all of our sequences after the fact and change this option in every single email.
Great tool for Prospecting.
What do you like best about the product?
Outreach does it all, it provides a platform for all your sales leads. We can send emails direct from Outreach because it integrates with Gmail. We can track our opened emails and clicks and targeted email campaigns. This is just a few features but this is a great tool.
What do you dislike about the product?
No complaints. Sometimes a little slow to open in the mornings.
What problems is the product solving and how is that benefiting you?
This has greatly improved our outbound lead generation efforts by making things efficient and simple.
Outreach makes it easy
What do you like best about the product?
Love the snippet feature, so I can email my clients faster
What do you dislike about the product?
I feel like it would be helpful to get more user manuals/training about everything that's possible to do with outreach, because I feel like there are more tools available.
What problems is the product solving and how is that benefiting you?
It makes emailing/scheduling/tracking so easy
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