Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Has all the functionality - not so intuitive
What do you like best about the product?
I like that you can create multiple Sequences and add prospects as you continue to scrub and source ideal accounts/contacts to reach out to. I like that in the Outreach.io interface there is an integration with Owler which shows you competitors, industry-relevant information, funding, etc. I also appreciate that Outreach.io can integrate with virtually any software, CRM, etc.
What do you dislike about the product?
If you have a sales operations person that sets it all up for you so that you can just start making your calls and add additional prospects as you go, it's cake. It is extremely difficult and challenging to do mass adds as user, so If you have to learn how to add people yourself in that sense, and navigate through the website, and create your own emails templates and do all that on your own it is not easy or intuitive. The options are confusing and weird. I used Outreach.io for 2 years after having been a SlaesLoft user for nearly 2 years prior so I was able to notice the minute differences. I also do not like that you cannot skip around steps when working through your to-do list as easily as you can in SalesLoft - which is particularly helpful when you decide that you just wont to call a certain contact/account for whatever reason.
What problems is the product solving and how is that benefiting you?
Prospecting, follow up, call recording, call tracking, and generally all the necessary functionality to track your performance to get better as a sales person and generate more revenue for your company.
Makes my job so much easier
What do you like best about the product?
Simplicity of the UI and managing different tasks. Having them separated helps organize my day much better then what I could do alone
What do you dislike about the product?
Sometimes the connecting between our CRM (Salesforce) and Outreach has a bit of a lag and data isn't pushed in a timely manner.
What problems is the product solving and how is that benefiting you?
General outreach to prospects is completely automated.
Nobody Left Behind or Forgotten
What do you like best about the product?
I love how Outreach sequences my tasks, not only so I don't forget to reach out to a potential prospect, but that I get to reach out to my prospects based on engagement and priority. I have insight into multiple channels as well including LinkedIn, Owler (for company news updates), email, and phone (among others).
What do you dislike about the product?
The back and forth between Outreach and SFDC could be improved.
What problems is the product solving and how is that benefiting you?
Sales prospecting, cadence abilities, task and time management, smarter (warmer) calls, ability to do more with less.
Recommendations to others considering the product:
My life became better as a salesperson having this tool. Happy salespeople are more productive. Not having to waste time on mundane tasks allowed me to focus on having real, quality engagements with prospective customers. Outreach is not money wasted.
Outreach is great for prospecting into large accounts
What do you like best about the product?
The ability to have full transparency into all your email-related functions like who's reading them, clicking links, and whether they've gone through or not.
What do you dislike about the product?
Sometimes the UI isn't the best (slow, saying emails fail when they shouldn't, emails being sent too late, etc.)
What problems is the product solving and how is that benefiting you?
It's made it a lot easier to reach more people in these large accounts I prospect into. The ability to tailor emails to large amounts of people and track the success of different templates/formats has made it much easier to do my job as an SDR.
Recommendations to others considering the product:
Make sure you fill in the Account Natural Name field for each account if you can. It makes it a lot more personalized than if you were to forget. It has made our team's emails seem less automated.
Outreach allows us to reach thousands of prospects a day/requires less (hu)man power than cold calls
What do you like best about the product?
There are a ton of features within outreach. We mostly use campaign management and reporting. Another thing to know about outreach is that the support is very good. If you have questions, your CSM will likely be quick to provide whatever is needed.
What do you dislike about the product?
I wish the reporting page was more robust with visuals. We use the tool on behalf of our clients and I'd like to be able to share more visuals with them.
What problems is the product solving and how is that benefiting you?
Efficiency and wide prospect outreach are the benefits.
Recommendations to others considering the product:
If you are going to use outreach, you must be committed to learning the tool. It is not a difficult tool to use but there is a lot involved with using it at its highest potential. You need to be all in!
Take your business to the next level
What do you like best about the product?
Outstanding piece of software! Keeps you on track with any task
What do you dislike about the product?
Not a single complaint around anything!!
What problems is the product solving and how is that benefiting you?
Prospecting, teaching clients
Outreach is Outrageously Awesome!
What do you like best about the product?
Outreach is great for numerous uses, specifically sequencing prospects with call/emails and integrating with Salesforce.
What do you dislike about the product?
The biggest issue with Outreach is occasionally there is confusion with a duplicate name or email address and seems to throw a wrench in the system momentarily.
What problems is the product solving and how is that benefiting you?
It allows me to make lists for certain prospects with specific actions and once they've gone through that sequence I can decide to drop them or add them to another sequence. Meaning prospects don't fall through the cracks and I'm able to set certain tasks to reach them in the future.
Recommendations to others considering the product:
Using Outreach will make you more productive and efficient with each action.
Efficiency
What do you like best about the product?
I like best the ability to track email opens and links along with the automatic logging of activity in salesforce
What do you dislike about the product?
What I dislike about outreach is the lack of training that I received from my employer while onboarding
What problems is the product solving and how is that benefiting you?
streamlined my day to day with automating tasks and loggin activity automatically in salesforce
Recommendations to others considering the product:
none
Best app
What do you like best about the product?
Best app,many integration , great ui and ux
What do you dislike about the product?
Connection api, doesn't connect to our call system
What problems is the product solving and how is that benefiting you?
Visualization, streamlined , automation, visualization
We would like to automate the contact with pre and post customers & users - notification to do work, email alerts according to data from several sources
We would like to automate the contact with pre and post customers & users - notification to do work, email alerts according to data from several sources
Recommendations to others considering the product:
great UI, automation engine, 1 hub, many integrations
Great Capabilities - Difficult to integrate
What do you like best about the product?
The customization of the platform while being able to work across email and phone is tremendous
What do you dislike about the product?
Difficult to implement because the technology is so customizable - needed more support from Outreach
What problems is the product solving and how is that benefiting you?
Automation of emails and easy scheduling for our sales reps
showing 1,891 - 1,900