Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Review - Sales
What do you like best about the product?
Keeps track of the previous conversation you have had with your customers. Your whole team can see your emails and call logs. Works well when you work with a team of 2+ because sometimes you might both communicate to the same person. It also syncs with Salesforce which is nice, for the activity and notes. Salesforce -> Salesloft. Plus, they really take feedback and try to improve, their follow up work is great. They did not have all the workflows that worked at our company, but they work with us to add it or try to add it.
What do you dislike about the product?
If you CC people in emails, it will only track to the original person you emailed. This is a pain when you CC people on the daily, you have to go to the other accounts and leave a note.
You can't send anything bigger than 4MG! This is about the size of every presentation we send to our customers/partners. Then I have to send it through Outlook and it does not track in Salesloft.
They don't have one-off blast emails. When I want to email 25+ customers, my manager needs to create the template called "cadence" and then I can blast email.
They did not have one-off tasks, but actually just added it. So, this would have been a negative but now it's a positive!
You can't send anything bigger than 4MG! This is about the size of every presentation we send to our customers/partners. Then I have to send it through Outlook and it does not track in Salesloft.
They don't have one-off blast emails. When I want to email 25+ customers, my manager needs to create the template called "cadence" and then I can blast email.
They did not have one-off tasks, but actually just added it. So, this would have been a negative but now it's a positive!
What problems is the product solving and how is that benefiting you?
Saves a lot of time and I have my daily work planned with my tasks or cadences. Stats are getting a lot better too!
Recommendations to others considering the product:
Worth the investment as it will save time so you can focus on creating more leads.
Great tool for prospecting at scale
What do you like best about the product?
I love the automation, the ability to do A/B testing, analytics, integrations with salesforce and zoominfo, and the ability to add tags to people, sequences, and templates so you can easily find the right content for the right person.
What do you dislike about the product?
I wish it worked better with Safari but other than that I have no complaints.
What problems is the product solving and how is that benefiting you?
More efficient prospecting, testing what messaging and subject lines work best, eliminating manual work.
Recommendations to others considering the product:
Make sure you integrate it with a good data source and don't lock down too many features. The key to getting ROI from this product is being able to automate your prospecting and being able to test different types of messaging to see what resonates.
Great tool... with a few kinks
What do you like best about the product?
It is rather easy to keep track of your outreach (pun intended) and be efficient in your strategy. You can easily create different sequences and filter through prospects. Primary use cases for me are emails and calls. You can see and link LinkedIn profiles, but it is more intuitive to send connection requests and messages through LinkedIn in a separate window.
What do you dislike about the product?
Every now and then an error will occur which allows a good lead to slip through the cracks unless you pay close attention. It also has certain restrictions, like not being able to rearrange or add steps to the body of a sequence if someone has gone through it. The most recent update has also actually made it less intuitive to select certain preferences. Such as, starting a sequence with a particular template. Another dislike is how often outreach does small updates. It seems like several times a day. I would like to see this reduced to just once a day.
If something is not syncing properly with Salesforce it does not notify you. Example if this is having a variable in Outreach but not in Salesforce. Outreach should be able to track that the variable is not being synced.
If something is not syncing properly with Salesforce it does not notify you. Example if this is having a variable in Outreach but not in Salesforce. Outreach should be able to track that the variable is not being synced.
What problems is the product solving and how is that benefiting you?
Gone are the days of keeping track of everyone in an excel sheet. Major benefits are: outreach efficiency, reporting, segmentation of leads, task alerting, and the ability to work almost completely out of one platform.
Recommendations to others considering the product:
You're obviously doing research already which is great. There are a lot of people out there using Outreach; try to speak with some of them and get their opinion or have them show you around. If you get it, don't be afraid to explore the tool. It has a lot of great time-saving features that are not always obvious.
Great for outbound prospecting
What do you like best about the product?
Excellent for maintaining organization. Easy to use while still having the features to do complex sequencing and organization, and A/B testing.
What do you dislike about the product?
The headers are long and can get flagged by email systems, but every other vendor has similar issues.
What problems is the product solving and how is that benefiting you?
Staying organized, Managing activity, and taking out repetitive tasks.
Recommendations to others considering the product:
I would choose it. Integration with Salesforce is great. Outreach everywhere extension.
Great Software, Needs Enhancements
What do you like best about the product?
Getting good feedback if our emails are resonating or not with our target audience.
What do you dislike about the product?
Integrations need to be easier. Our team loved the idea behind the integrations but it was not intuitive enough.
What problems is the product solving and how is that benefiting you?
Provide quality messaging to a bulk amount of leads. This is an efficient tool.
Great Sales Management Tool
What do you like best about the product?
Outreach is a great tool to use if you have multiple members on your sales time to manage metrics. It is also useful to keep prospect communication and tasks on schedule and documented. I like that is syncs with our SFDC and Zoom so we don't have to update multiple systems.
What do you dislike about the product?
I am still learning so I don't know all the features yet. It appears to be pretty easy to use thus far.
What problems is the product solving and how is that benefiting you?
I have realized that it is great at keeping me organized as well as tracking KPI's. I have not used it long enough to figure out it's flaws. It would be nice if they had some kind of training inside the app for a quick set up?
Recommendations to others considering the product:
I am a new user of outreach so I am not really sure what I don't know. I would probably suggest getting more training as I am kind of learning it as I go. Great product overall, think it works well as a sales tool
Streamline your prospecting with Outreach
What do you like best about the product?
Outreach has been a great system for our reps to automate some of the regular tasks related to prospecting.
What do you dislike about the product?
The search filters are not very user friendly. Most of the reps couldn't figure out how to narrow down their prospects within specific parameters.
What problems is the product solving and how is that benefiting you?
We've been able to use more A/B testing with prospecting messaging, and have been able to automate some of the dialing.
Recommendations to others considering the product:
Consider the roles of the individuals that you are thinking about having to use the platform. If you have reps that are only likely to use the click to call feature, there is likely a less costly alternative.
Outreach yes or no
What do you like best about the product?
The ability to send mass emails was great
What do you dislike about the product?
very hard to understand if you sent emails to multiple folks if they knew it was specifically to them
What problems is the product solving and how is that benefiting you?
Works well with Salesforce
Recommendations to others considering the product:
If you can take the time to figure it out it may be useful.
My love for Outreach.io
What do you like best about the product?
As an Account Executive, I own 2000+ accounts. The ability to automate my outreach with Outreach.io is far superior than any other tool I've used in the past.
What do you dislike about the product?
No much that I dislike about Outreach. Although, some of their functionality could be more user-friendly.
What problems is the product solving and how is that benefiting you?
Outreach automation and the ability to scale my outbound activity.
Life is easier with Outreach
What do you like best about the product?
Outreach is so efficient and easy to use. It helps me with my prospecting and speeds up the process tremendously. I can make prospecting calls and emails 10X faster with outreach.
What do you dislike about the product?
Setting up the initial sequences are difficult but once you get the hang of it, it's not bad.
What problems is the product solving and how is that benefiting you?
It is helping me contact the right number of people each week to have success in my job.
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