Outreach Sales Execution Platform
OutreachExternal reviews
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I've used Outreach on-and-off for the last year or so.
What do you like best about the product?
When doing inside sales, Outreach was immensely helpful.
What do you dislike about the product?
Perhaps this is a user error, but it can be difficult to maintain the volume of tasks when using Outreach.
What problems is the product solving and how is that benefiting you?
To get our mass messages to all customers.
Great Sales Development Tool - Email Automation
What do you like best about the product?
Outreach uses your own email server to send emails which help to get not flagged as Marketing or even Spam. It also has great integrations with Chrome, Salesforce, and even Drift. Also, their resources are great.
What do you dislike about the product?
The subject lines within a sequence can't be changed - it's either a new email conversation or "Re:XXX" email. Sometimes the reports seem to be overly complicated and it's hard to get to data I'd like to see.
What problems is the product solving and how is that benefiting you?
Email automation at scale for Sales Development purposes. The team can also share templates and we can compare what is working. We also try to convert prospects with a Drift chat bot integration.
Really good, close to great.
What do you like best about the product?
I really enjoy how easy the calling function is on Outreach. I also really enjoy the templates and snippet connections to Outlook because it makes sending emails out a breeze.
What do you dislike about the product?
I do not like that there is only an outbox on Outreach and not an inbox. To me, this just doesn't make sense. I also wish there was a phone app that automatically populated who is calling you on your caller ID so you know who is calling you. I have seen a few other apps do this.
What problems is the product solving and how is that benefiting you?
I am able to easily and quickly contact the number of people I need to and Outreach's templates make that easier.
Must Have for Sales Reps
What do you like best about the product?
The ability to scale and get more done in less time. This tool, if used properly, is critical to developing pipeline.
What do you dislike about the product?
In the event you make a mistake, it can be a firestorm. Make sure you audit all your emails. IE: Formatting, sequence steps, logic, throttles, etc.
What problems is the product solving and how is that benefiting you?
Pipeline generation, Not enough time in the day, tracking of messaging on the contact level, who else is contacting this contact.
Great for managing inbound leads
What do you like best about the product?
The most helpful thing about Outreach is that it provides newer sales reps with a pre-defined gameplan.
What do you dislike about the product?
The only challenge is that uploading leads to the platform is tedious and you can really mess up your database if you make any errors
What problems is the product solving and how is that benefiting you?
resource allocation and sales engagement.
Recommendations to others considering the product:
It's best if you use SFDC....any other CRM's...it's kind of a pain to manage.
Outreach
What do you like best about the product?
Helps me mass send emails to new and existing customers
What do you dislike about the product?
Cumbersome, not intuitive. Hard to navigate
What problems is the product solving and how is that benefiting you?
Saves me time
Fairly easy to use platform with incredible benefits
What do you like best about the product?
Outreach shows when prospects open emails and when they've clicked a link... in real time! This feature is incredibly useful, especially if you're someone who does a lot of cold emails.
Outreach tracks all emails sent through your Gmail or directly from your Outreach account. I use it for Sequences and I use the auto-send feature which sends emails automatically at the time you choose.
Outreach tracks all emails sent through your Gmail or directly from your Outreach account. I use it for Sequences and I use the auto-send feature which sends emails automatically at the time you choose.
What do you dislike about the product?
Outreach was difficult to navigate at first because there are several different ways you can essentially do the same action. There are a lot of different tabs and ways to get to the same page. It'll take you a bit of time to figure out what features you actually need and which ones you'll never touch. There are some places in the Outreach platform that I never go into because I don't need them. It can be a little overwhelming but once you find what works for you and locate the actual features you need, you get the hang of it.
What problems is the product solving and how is that benefiting you?
The major benefit is having the platform send out auto emails for you and having the capability to stop and pause sequences based on responses from prospects. You can also see when prospects open emails and how many times they view it.
Good but not good enough
What do you like best about the product?
Functionalities, it is really powerful..
What do you dislike about the product?
It is complex, too complex for our taste and the type of profile that uses the platform
What problems is the product solving and how is that benefiting you?
Inside Sales team alignment
Excellent platform, with some shortfalls
What do you like best about the product?
Automated email sequences-- enough said! It takes the worry out of keeping track of emails on your own.
What do you dislike about the product?
Throttling is simply awful-- it keeps you behind. Additionally, I need Outreach to provide options for further sequencing after a client takes an action.
What problems is the product solving and how is that benefiting you?
The ability to have an automated sequence of emails with a client is absolutely fantastic,.
A solid tool to automate email and keep prospects current
What do you like best about the product?
Sequences. Adding prospects to various sequences kept me accountable on email and phone correspondence. I'm not sure how I could have kept everything in order without knowing my tasks for the day.
What do you dislike about the product?
Outreach broke from time to time. Whether it was the website going down or the outreach chrome extension not popping up, it was very disruptive to my day-to-day. My understanding is that they also didn't have phone support (or my company didn't pay extra for it). This always made it a hassle to sort out issues.
What problems is the product solving and how is that benefiting you?
Outreach allows all my sales correspondence to be organized. Keeps all of my outbound and inbound leads current and top of mind.
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