Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach review
What do you like best about the product?
Flexibility in reporting, sequencing and the ability to work multiple channels
What do you dislike about the product?
Has been a bit buggy at times. Also can be inconsistent linking to Salesforce (this is very rare)
What problems is the product solving and how is that benefiting you?
Productivity with our sales team’s outreach. We have been much more efficient in terms of output, and have made smarter decisions as we improve messaging and sequence patterns
Recommendations to others considering the product:
Don’t do too much all at once. Take time to get comfortable with each feature before testing multiple iterations of things
A tactical and scalable growth engine.
What do you like best about the product?
I'm a big fan of Outreach's approach to managing revenue pipeline. Task workflows are enabled by performance data and supported by a huge network of integrations. It not only provides structure for what you are doing today but enables teams to see options and tools that they aren't yet using. From demand-gen to selling and account management, they cover it all.
What do you dislike about the product?
My dislike just comes back to balancing depth with ease of use - as Outreach develops greater functionality it becomes easier to get lost in the tool. There have been some great updates this year that have improved this, but I definitely want to see more guidance and streamlining in the platform. And for the record this hasn't created any negative outcomes, just makes learning the tool steeper.
What problems is the product solving and how is that benefiting you?
Outreach is the anchor technology that we use to generate and grow sales opportunities month over month.
Useful tool to reach people at scale
What do you like best about the product?
Outreach is useful tool to save your time in reaching multiple people at once. The best thing about is having personalisation enabled in every single step of your emails, sequencing, delivery etc.
What do you dislike about the product?
There's nothing specific that I don't like about this product as recent updates are all based on customer feedback and are really useful.
What problems is the product solving and how is that benefiting you?
Reaching multiple people at scale without having to keep track of manual follow-ups, manual opti-ins and replies and personalization within.
I've used Outreach on-and-off for the last year or so.
What do you like best about the product?
When doing inside sales, Outreach was immensely helpful.
What do you dislike about the product?
Perhaps this is a user error, but it can be difficult to maintain the volume of tasks when using Outreach.
What problems is the product solving and how is that benefiting you?
To get our mass messages to all customers.
Great Sales Development Tool - Email Automation
What do you like best about the product?
Outreach uses your own email server to send emails which help to get not flagged as Marketing or even Spam. It also has great integrations with Chrome, Salesforce, and even Drift. Also, their resources are great.
What do you dislike about the product?
The subject lines within a sequence can't be changed - it's either a new email conversation or "Re:XXX" email. Sometimes the reports seem to be overly complicated and it's hard to get to data I'd like to see.
What problems is the product solving and how is that benefiting you?
Email automation at scale for Sales Development purposes. The team can also share templates and we can compare what is working. We also try to convert prospects with a Drift chat bot integration.
Really good, close to great.
What do you like best about the product?
I really enjoy how easy the calling function is on Outreach. I also really enjoy the templates and snippet connections to Outlook because it makes sending emails out a breeze.
What do you dislike about the product?
I do not like that there is only an outbox on Outreach and not an inbox. To me, this just doesn't make sense. I also wish there was a phone app that automatically populated who is calling you on your caller ID so you know who is calling you. I have seen a few other apps do this.
What problems is the product solving and how is that benefiting you?
I am able to easily and quickly contact the number of people I need to and Outreach's templates make that easier.
Must Have for Sales Reps
What do you like best about the product?
The ability to scale and get more done in less time. This tool, if used properly, is critical to developing pipeline.
What do you dislike about the product?
In the event you make a mistake, it can be a firestorm. Make sure you audit all your emails. IE: Formatting, sequence steps, logic, throttles, etc.
What problems is the product solving and how is that benefiting you?
Pipeline generation, Not enough time in the day, tracking of messaging on the contact level, who else is contacting this contact.
Great for managing inbound leads
What do you like best about the product?
The most helpful thing about Outreach is that it provides newer sales reps with a pre-defined gameplan.
What do you dislike about the product?
The only challenge is that uploading leads to the platform is tedious and you can really mess up your database if you make any errors
What problems is the product solving and how is that benefiting you?
resource allocation and sales engagement.
Recommendations to others considering the product:
It's best if you use SFDC....any other CRM's...it's kind of a pain to manage.
Outreach
What do you like best about the product?
Helps me mass send emails to new and existing customers
What do you dislike about the product?
Cumbersome, not intuitive. Hard to navigate
What problems is the product solving and how is that benefiting you?
Saves me time
Fairly easy to use platform with incredible benefits
What do you like best about the product?
Outreach shows when prospects open emails and when they've clicked a link... in real time! This feature is incredibly useful, especially if you're someone who does a lot of cold emails.
Outreach tracks all emails sent through your Gmail or directly from your Outreach account. I use it for Sequences and I use the auto-send feature which sends emails automatically at the time you choose.
Outreach tracks all emails sent through your Gmail or directly from your Outreach account. I use it for Sequences and I use the auto-send feature which sends emails automatically at the time you choose.
What do you dislike about the product?
Outreach was difficult to navigate at first because there are several different ways you can essentially do the same action. There are a lot of different tabs and ways to get to the same page. It'll take you a bit of time to figure out what features you actually need and which ones you'll never touch. There are some places in the Outreach platform that I never go into because I don't need them. It can be a little overwhelming but once you find what works for you and locate the actual features you need, you get the hang of it.
What problems is the product solving and how is that benefiting you?
The major benefit is having the platform send out auto emails for you and having the capability to stop and pause sequences based on responses from prospects. You can also see when prospects open emails and how many times they view it.
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