Outreach Sales Execution Platform
OutreachExternal reviews
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Business Development Rep
What do you like best about the product?
I like how it automates so much and makes my day more organized.
What do you dislike about the product?
It can be tricky to navigate through and to learn everything.
What problems is the product solving and how is that benefiting you?
Timing my messaging and making sure I stay on task.
Outreach
What do you like best about the product?
Sequences, dashboard, tasks and the user face is very friendly.
What do you dislike about the product?
Reporting can be difficult to navigate and it doesnt always speak well to SFDC.
What problems is the product solving and how is that benefiting you?
Being able to automate cadences and save time to put towards more research.
Improves my day to day
What do you like best about the product?
I appreciate Outreach for giving me insight on the engagement with my prospects. It also makes it easy and saves me time in emailing or following up on custom requests. Another great feature is when I receive a reply, I get notified if they replied from a different email, so I can update if necessary. Outreach will also parse out phone numbers that I may not have had in my CRM.
What do you dislike about the product?
The settings are a bit clunky, it's not always clear what permissions a user has.
What problems is the product solving and how is that benefiting you?
Use it to save me time on emails.
Recommendations to others considering the product:
Consider using ConnectAndSell to enhance Outreach experience!
Best way for SDRs to keep organized
What do you like best about the product?
Our team heavily relies on outreach for organizing each rep's book of business. It's something our team lives out of each day. Our favorite parts about outreach are the continuous innovation and product development, which often incorporates our ideas and feedback to make improvements and roll out unique features. The team is highly responsive to our needs and proactive in helping us strategize and optimize our team's usage of outreach.
What do you dislike about the product?
Sometimes, outreach can be less than intuitive and can take a few weeks to get reps to fully master the tool. But once comfortable, it becomes an integral part of their day to day. While we have developed internal training on our own, there are (fortunately) just so many features that it is hard to comprehensively cover in onboarding.
What problems is the product solving and how is that benefiting you?
At this point, our team is heavily reliant on outreach for all PG efforts - emails, calls, and social. Not only does it keep them organized but provides an efficient way to optimize SDR work. It allows us to effectively understand call and email metrics, call and email performance, and better train and enable our teams.
Recommendations to others considering the product:
Definitely the best tool out there - furthermore, they listen to feedback, promptly respond when we have issues, and are moving in the right direction - rapidly at that - with continuous product improvements and innovative features.
OutReach has turbo-powered my prospecting & helped me manage my time very well.
What do you like best about the product?
It's easy to use, great template suggestions. My favourite part is being able to share my calendar with prospects for easy meeting options. Auto adding of activities to SFDC saves my time, and recognises my efforts for my manager and team to see.
Good AB testing options for my emails.
Good AB testing options for my emails.
What do you dislike about the product?
Some of my emails through Outreach get stuck in my customer's spam folders. Connectivity with Whatsapp is missing. Lacks timezone capabilities.
What problems is the product solving and how is that benefiting you?
Saves me a lot of time. Builds my to-do and call lists. Allows me to add structure and metrics to my prospecting and managing of inbound leads. Seeing multiple calendars to set up meetings is quick and my prospects find it super easy to find time on my calendar.
Drip campaigns made simple
What do you like best about the product?
The simple integrations with our SFDC to unify all notes and progress made with prospects. I enjoyed having the call manager integrated into the platform for ease of use when calling, but our license doesn't include that anymore. Having LI integration makes it seamless to hit prospects from multiple angles.
What do you dislike about the product?
The only issues are due to our license limitations, not product related. I'm advocating to increase our license. The snippets feature is the only area that I need to further familiarize myself with as I seldom use it. I also would like to remove the auto-import pop up that is prompted whenever I click on a lead or contact in Salesforce while also running Outreach in the background (Outreach is always running in my background).
What problems is the product solving and how is that benefiting you?
I'm able to structure various outbound campaigns to drive pipeline. My sales volume has increase as I'm getting closer to our 4.5x pipeline needed to hit our lofty quotas. Without Outreach, everything would have to be manual. Tracking read receipts has been huge when I'm trying to validate if my attempts are fruitful or going on deaf ears. Tracking multiple drip campaigns and A/B testing has proven very successful by tracking touches and response rates.
Recommendations to others considering the product:
Get onboarded properly! It definitely helps.
Can't imagine my life without Outreach
What do you like best about the product?
My favorite part about outreach is the metrics that it can track on open, reply, and click rates. It is super critical to understand which subject lines are getting the most opens, and which messaging is getting the most traction so that I can analyze and adjust for future outreach.
What do you dislike about the product?
A problem I run into a lot is when I pull a contact into outreach and it says "email already exists" and I can't seem to find a function to merge duplicates. My internal team is working on this but would love to see a merge contact function.
What problems is the product solving and how is that benefiting you?
The main problem Outreach solves for me is my extreme lack of organization. With Outreach, I never forget a follow up, always stay on top of any engagement, and can do highly customized outreach at scale. I've used outreach since starting my sales career so i'm not quite sure about benefits other than tons of meetings booked and making my job super easy
Best Outreach tool I have used to date
What do you like best about the product?
The software is very intuitive! I am able to maintain a pipeline with 1,000's of contacts with ease! When I was initially charged with building out best practices for my company I interviewed at least five other companies and Outreach always rose to the top. From customer service to ease of sequencing to the metric tracking I definitely recommend Outreach!
What do you dislike about the product?
I do wish it was more integrated with LI. I would like the ability for it to auto fill contact information directly from LI. This would take time away from tedious task and allow me to spend more time refining messaging.
What problems is the product solving and how is that benefiting you?
I am tasked with Outreach and New Business Development. Overall Outreach takes the tedious tasks and automates them allowing me to focus on my messaging and responding directly to people in a timely manner. It brings accountability and regularity to my Outreach.
Recommendations to others considering the product:
If you need software to help you keep yourself and your team accountable this is the software for you. It has more features than I have been able to dig into yet.
Every SDR team should have Outreach
What do you like best about the product?
What I like best about Outreach is how efficient it enables me to be when making calls, emails, etc. I never have to worry about forgetting to follow up with a prospect and always have a plan of action for the day with the sequence/task features.
What do you dislike about the product?
Email font options could be improved. For example Calibri is too small in "normal" font size and too big in "large."
What problems is the product solving and how is that benefiting you?
Outreach automates a lot of the admin work and organization needed to be a successful SDR.
Powering through leads at light speed
What do you like best about the product?
I love that Outreach has enabled me to do the work in 2 hours that I used to spend all day on
What do you dislike about the product?
Outreach allows you to move through tasks so quickly that it can be hard to keep enough prospects in the pipeline
What problems is the product solving and how is that benefiting you?
Organization of tasks has become so much more efficient than using salesforce alone. It's impossible to ignore or forget a task you have for the day
Recommendations to others considering the product:
It's a great tool if you're looking for a high volume of output
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