Outreach Sales Execution Platform
OutreachExternal reviews
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Enabling a Sales Newbie
What do you like best about the product?
I especially appreciate the tracking functionality. It makes it very easy to figure out what is working and isn't, and allows me to keep up with my prospects and accounts in a smooth, user-friendly fashion.
What do you dislike about the product?
Sometimes the connection is questionable - but we are a team of outbound salespeople so it comes with the territory of us all being in a room together accessing the same software.
What problems is the product solving and how is that benefiting you?
It's a centralized way to keep up with my prospects, while providing really valuable information that allows me to A/B test different methods of outreach in real time. I also like being able to see my own productivity and compare it with others on my team. It facilitates knowledge and best-practice sharing amongst my team.
Recommendations to others considering the product:
Actually use the tracking functions - look at open rates of different sales email subject lines, and look at response rates of different sales "asks".
To all SDRs using Outreach
What do you like best about the product?
I was able to understand everything right from the get-go. The simple UI/UX let me hit the ground running, while the depth of functionality still has me learning and tweaking things every week. That level of customization inside an intuitive platform is a hard mix to find these days.
What do you dislike about the product?
There are a few areas of improvement, as with any cutting-edge tech. First, I feel as though having the option access to my prospect database and the ability to make calls on my mobile devise would be a huge value-add. Sometimes I have issues with call quality when making my cold calls, I'd say it is an issue with <5% of my calls however. Secondly, my company went through a transition from GSuite to Office 365 recently, and I have noticed the Outlook "integration" is, in my humble opinion, fairly weak when compared to Gmail.
What problems is the product solving and how is that benefiting you?
The greatest value this platform has brought to my job as an SDSR is simply the amount of time it has taken out of my day. This then allows me to reinvest that time that would have been spent drafting emails and maintaining consistent touch-points into generating more personalized touches and having real conversations.
Recommendations to others considering the product:
If your reps (or you) are struggling with maintaining quality and consistent touch-points, or simply running out of time at the end of every day sending out follow-up emails or organizing your calling list, this platform is the answer.
I'm no longer lost with no direction to go.
What do you like best about the product?
Easy and simple to use. Sync with G Suite perfectly. I'm no longer lost at sea with endless prospects with no direction of attack. Automation.. is a beautiful thing and I can complete 8-10 touches across a period of time with relative ease. I love the one-click call, I can just plow through my daily calls log - With that, the prerecorded/automated voicemail feature is solid, I no longer have to waste that 30-60secs talking to no one - it's precious time saved. I always no what I am doing - I have been able to map out my day-to-day activities with ease. When traveling for roadshows, the ability to work remote is key and I have that ability with Outreach.
What do you dislike about the product?
Trying to search for specific talking points, actions, etc. - I often have to google search for the complex formula and type it out into the search box to dig deeper into what I'm seeking. I have a bunch of created manual tasks, I would love to be able to do a mass selection and throw them all into a sequence.
What problems is the product solving and how is that benefiting you?
Self-coaching - Relistening to prior phone calls so I can fix minor annoyances and better my delivery when speaking to new prospects. The ability to text potential clients is a game-changer.
Recommendations to others considering the product:
Outreach is definitely worth a try. This software is being recommended to many of our subsidiary companies and they are taking hold.
Second Company with Outreach and It's a Must
What do you like best about the product?
The integration into SFDC is perfect. Not having to hop screen to screen and use multiple tools and screens to move from email to salesforce to get my job done. It streamlines my workflow between calls while recording anything I may have missed.
What do you dislike about the product?
In thinking about what is sometimes disruptive are both minor. They would be when having Salesforce mapping wrong which is probably internally. I also wish there was an app so that it would auto update and I could check my notifications on my phone.
What problems is the product solving and how is that benefiting you?
Having multiple facets to the sales lifecycle and having to pivot at anytime, Outreach allows me to stay focused using tasks and checking back on opportunities.
Automation and Organization
What do you like best about the product?
Outreach works great for automating emails, I just set a sequence and forget it. Being able to mix in manual tasks keeps me organized and on top conversations. The integration with sales for keeps all of my calls, emails, and notes in sync. Being able to import information from discoverorg has allowed me to have up to date contact information. After setting up my sequences and manual tasks outreach makes completing them a breeze. Just click start tasks and go through, after completing one it'll pull up the next with complete contact information.
What do you dislike about the product?
The reporting features are somewhat lacking. If I were to search prospects in a sequence I can't filter by or sort by all of the criteria I would like.
What problems is the product solving and how is that benefiting you?
Outreach has automated my a lot sales outreach and organized what isn't automated. I am so much more productive using it than I would be setting salesforce tasks or keeping track manually.
Recommendations to others considering the product:
Consider your workflows. If you send many of the same emails, one after another this is for you. An easy way to go from one task to the next, pulling up contact information and notes with each task, this will do it. If you want to search through contacts and build reports, this isn't built for it.
efficiency through automation
What do you like best about the product?
Keeps me on task; email tracking; makes follow ups easy
Before using Outreach, I would write down reminders or create calendar events to follow up with prospects, now that is automated meaning I never forget to follow up with someone
Snippets are great for those phrases I find myself typing out over and over again
A/B testing is amazing
Being able to book meetings is also A+
Before using Outreach, I would write down reminders or create calendar events to follow up with prospects, now that is automated meaning I never forget to follow up with someone
Snippets are great for those phrases I find myself typing out over and over again
A/B testing is amazing
Being able to book meetings is also A+
What do you dislike about the product?
No major things - just some buggy issues I run into from time to time (i.e. lead looks different in SFDC than it does in Outreach; going to create a new lead, but it says the lead already exists; saying an email was opened by a prospect, when it was me clicking back through the email)
What problems is the product solving and how is that benefiting you?
I increased my response rate by more than 50% using A/B testing when I was an SDR
In my AM role, it allowed me to automate renewal emails, allowing me to focus on my expansion opportunities
In my AM role, it allowed me to automate renewal emails, allowing me to focus on my expansion opportunities
Account executive then CSM
What do you like best about the product?
When I was an account executive, I used the sequencing and task management heavily- I migrated all one-off tasks to Outreach, and frequently put new leads in sequences to start the contact process. Mass emailing and email view info has also been great! Templates and email snippets have also been a lifesaver- I can make follow up emails while on the phone.
What do you dislike about the product?
It is harder to use exclusively as a CSM, mainly because our communication is more account wide, as opposed to contact specific communication as an account executive. I also haven't been a fan of the scheduler layout- timezones don't work as they should. I think the biggest hurdle is not being able to have more specific search parameters or report creation to target specific clients.
What problems is the product solving and how is that benefiting you?
Follow up emails are huge, as well as starting the process of reaching out to clients for a quarterly review. Taking the automatic steps out of my workflow has been huge.
Dir of Business Development
What do you like best about the product?
the ability to organize your leads into sequences that allow your team to focus your efforts on the leads that matter
What do you dislike about the product?
the way in which the mapping of custom fields in salesforce to outreach is quite difficult
What problems is the product solving and how is that benefiting you?
we needed a sales enablement tool that allowed our team to focus their efforts and to be more productive. Our booked meetings have gone up by 80%.
Makes my job way easier
What do you like best about the product?
It's very intuitive and easy to understand. It makes my job easier and reporting is just a matter of doing some clicks.
What do you dislike about the product?
There's nothing much dislike. One small detail is when I leave a recorded VM there are 2 or 3 seconds that are blank.
What problems is the product solving and how is that benefiting you?
It enabled me and my team to automate emails and calls. It made me twice as productive.
Recommendations to others considering the product:
Look no further, OutReach will make your team twice as productive.
Outreach saves me hours!
What do you like best about the product?
Email tracking is very helpful. I also use sequencing daily as it makes engaging new prospects simple. Additionally, once they're clients, sequences are valuable in automating check-ins using etc. Managing over 550 accounts and managing over 115 new leads monthly, this invaluable. Integrations with tools like slack, calendly, zoom etc, keep everything running simply and smoothly as well! I also like using the call record to record my calls so that I can listen to my calls later and critique them (also w/ my manager) to see how I can continue to improve my sales call skills and such.
What do you dislike about the product?
I really don't have any complaints using Outreach. It has been a game-changer in my role doing both sales and account management.
What problems is the product solving and how is that benefiting you?
Honestly, tracking emails has significantly helped me in reaching out to people in a well-timed way and determining who is or isn't engaged. In continuing to develop my sales skills, call recording has been wonderful in listening to and critiquing my calls. Additionally, sequences and tasks, help me save literally hours every day.
Recommendations to others considering the product:
Depending on the size of your business, it may be a bit of an expense, but it is well worth it, considering the time you will save and your ability to connect with prospective or existing clients.
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